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Promotional Credit not applied

I have been going back and forth between ATT trade in and Customer care for the past four months. I traded my old phone and was sent in to the wrong facility. Contacted them and was given a case to forward my trade in phone to the correct facility in Tennessee. After few months, I again contacted b

Questions

 • Wireless Billing

347

2

0

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Software update issue

My phone is unlocked from AT&T and now used outside USA How can i update my phone because It says software version is up to date but its clearly not.

Questions

 • Samsung

92

1

0

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If you block a phone number, how is the party still able to leve a voice mail?

Ok, let's try this AGAIN! if you block a phone number, how is the blocked person still able to leave a voice mail? That doesn't make sense! What if the person is harrassing you?

Questions

 • Wireless Account

44.6K

14

0

0

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Microsoft Outlook 2011 MAC Version Email Configuration

I'm trying to configure my Microsoft Outlook 2011 MAC email program to send and receive my att.net account.  I can't seem to find the configuration information.  I tried using the pop.att.yahoo.com port 995 and smtp.att.yahoo.com port 465 configuration as indicated in a previous version of Outlook.

Questions

 • AT&T Internet Security

48.4K

28

0

0

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Upgrade Bait and switch?

Why won’t att honor their listed on web page price of $30/ month for internet 50 speed. When I went to checkout it came up as $50/month. So far on phone with att rep for 57 minutes but he can’t resolve, tried chat, posed questions,it said 1hr for reply. I took screenshot of webpage that I am refe

Questions

 • AT&T Internet Plans

81

1

Accepted Solution

Official Solution

AT&T's response to the recent flooding in Southeast Texas

Our thoughts are with everyone impacted by the recent devastating floods and our customers who have friends and family impacted by this disaster. AT&T is working around the clock to help the people impacted in Southeast Texas.   For the very latest information, please refer our AT&T Disaster Respons

Questions

 • Wireless Account

1.5K

2

0

0

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Our VIP2250 DVR has seizures.

Last week we received a replacement (VIP 2250) for our failed dvr (VIP 1225), which will crash on random mornings always during 10:20 - 10:30 AM. Yes, this is real DVR behavior!  Today automatically it rebooted itself, usually I have to pull the plug. Do the other 2250 DVR run hot even though there

Questions

 • U-verse TV Equipment

9.9K

47

0

0

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3600HGV will not forward ports for Steam or Battlefield 2!

Manufacturer     2Wire, Inc.Model     3600HGVHardware Version     2700-100727-008Software Version     6.3.7.42-plus.tmDSL Modem     3.73 SW:9_158_16_100526 I've tried everything to make this RG forward ports - it refuses to open the following ports for BF2 and Steam:             UDP     1500-4999  

Questions

 • AT&T Internet Equipment

5.7K

27

0

0

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Unlock request for out of contract iPhone7 doesn't work

I have just upgraded from couple of iPhone7 to iPhone XS in late November. I made sure all the iPhone7 is not under any contact before upgrade. AT&T accounts shows that iPhone7(s) are not in my account. However, while trying to request for unlock at AT&T unlock portal, for one of the phones displays

Questions

 • Account Features

188

3

0

0

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No simultaneous voice and date on iPhone 5?

This doesn't seem right. If I'm taking a call on my new iPhone 5, I'm unable to do anything requiring a connection to the internet. Is anyone else experiencing this?

Questions

 • Apple

26K

70

0

0

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Incoming Call Records

Why do the online call logs only show "outgoing" calls. I need a record that shows both "incoming" and "outgoing" calls. How do we get a record that shows both incoming and outgoing calls?

Questions

 • Account Features

204

1

0

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PACE 4111N modem / router

I've installed the PACE 4111n modem, which has a router built in. Two questions: Is there supposed to be a CD with this product?  The docs mention it but in my box none was included. Second:  Would there be an advantage to using an external router?  I had recently bought and installed a LinkSys 2500

Questions

 • AT&T Internet Equipment

23.1K

3

0

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international calling

I went to Scotland for 2 weeks and added on the international calling ($35 for 7 days 2x}. While there I could not call home to the US, but my text and data worked. Do I use the Scotland country code and US country code to call, or just US code? I tried each individually, and combinedbut still could

Questions

 • Plans & Features

67

4

0

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Moving to UVerse to AT&T TV

Hello, I would like to know what happens to my Uverse if I want to switch to AT&T TV.Looking for some details about disconnect, what to do with the old equipment, what will happen with their DVR content, what will happen with any sports subscriptions, etc.

Questions

 • U-verse TV Equipment

200

1

0

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How to Find your Wi-Fi Network Name and Password using the myAT&T app

Looking for How to CHANGE your Wi-Fi Name and Password?   Check out more features on myAT&T.     How to Find your Wi-Fi Network Name and Password Login to the myAT&T app. Scroll and select “Fix it now! Support tools”. Select “Manage my Wi-Fi” and view your in

Questions

 • AT&T Internet Features

28.3K

4

0

0

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Traveling to Dominican Republic...need help!

My sister has a Samsung Evergreen Messaging Phone. She will be traveling to the Dominican Republic on vacation for a week. My question is, what will she need to add to her plan before she travels in order to make calls, text and send pics back to the U.S.??   TIA

Questions

 • Network Coverage

6.7K

3

0

0

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Chat history

Hi, can I have access to my message’s chat history from My ATT account ? If yes, can I have any monthly chat history? or that is any Window of time which this option is not possible to have it.

Questions

 • Wireless Account

360

1

0

Accepted Solution

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Phony charges?

I use my phone very little and balance goes down too fast (3-2min calls @$.50 ea and balance dropped $10.00).  How can I check my latest charges?

Questions

 • Online Account Access

3.8K

3

0

0

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iPhone Rings Once But No One Calling?

I installed a M-Cell a few weeks ago. Now, maybe once or twice a day, my iPhone rings once, but no-one is actually calling or texting. When I go to call records on the phone, there is no recent in-bound call shown. Anyone else had this issue? Thanks in advance. W.

Questions

 • AT&T Cell Booster

16.5K

7

0

0

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Why won't ATT take back the iphone 11 pro without requiring it be paid off in full?

This is strange to me because my iphone 11 pro has always been a problem.  Sometimes, I watch the screen show a call coming in, but no rings or vibration even with sound switched on.  I went to upgrade, ATT is requiring I pay it completely off and then I can upgrade, while my daughter who is on my a

Questions

 • Wireless Account

202

8

0

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