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I have an unauthorized payment on my cashapp card from vesta at&t

Someone made an unauthorized payment on my cashapp card.

Questions

545

2

0

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Opt Out of CPNI

Why are customers unable to opt out of CPNI from ATT website? https://www.att.com/ecpnioptout/InitiateCPNIForm.action It keeps throwing the error message 'ECPNI0110: We're unable to find your account. Please call a representative at 1.800.288.2020' It really gives a feel that ATT intentionally

Questions

426

6

0

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Closed

My at&t prepaid account disconnected today but I just added money this sunday

My at&t prepaid account disconnected today, but I just added money this Sunday, with text message showing succesfully paid. Now I cannot log in the account nor use the phone number. and I cannot call customer service bec I don't have another phone. Please help. 

Questions

13.4K

257

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How to unlock the country lock on unpaid phone

Recently, my entire family got an upgrade for our smartphones with an installment plan. I know that the phone needs to be paid off the get an unlock code but I need it pretty urgent. I am now outside of the US and just got a new SIM card from the country I am at right now, but it seems like I cannot

Questions

1.2K

7

0

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Have all pay per use plans been discontinued?

As an expat living outside of the US for nearly 10 years, I've used and loved having AT&T PREPAID service. It easily allowed me to switch SIM cards and instantly have phone service when traveling back to the US. When aboard I would always keep my plan set to $2 per day (a pay per use plan). Thi

Questions

884

6

0

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SIM NOT SUPPORTED FOR MY CONNECTED CAR ????????

i have a range rover 2021 when i purchased the car came with a simcard for connected car from att  after the trial data plan expired i did not renew or add more data to it  it got canceled  i still have the sim and it still in the sim slot of the car since then never taken out of

Questions

973

6

0

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

Questions

356

6

0

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Bought Used Att phone from some one and found its installment plan is not completed

I Bought a Used Att phone from someone and found its installment plan is not completedMy questions areHow can I know how much installment is left on the phone? As it keeps redirecting me to the sign In page although I don't reside In the US and my country is different.Also, I can't contact the real

Questions

358

3

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Whitelisting E-mail Senders

My Yahoo webmail client likes to kidnap various incoming e-mails at random. Even if it's a newsletter I read every day, it gets blocked one or more times weekly. Marking things "Not Spam" doesn't help. Is there no way to whitelist my approved senders? BTW, AT&T "help" is none at all on this

Questions

1K

11

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Change my IP Address

I'd like to change my public ip address. I don't want to have to have somebody come to my house and replace the gateway and pay a bunch of money to do a simple public ip address change.

Questions

4.2K

4

0

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Domestic Violence documentation?

I was told that if I have evidence of domestic violence that I could get the second line on my account canceled. What specific documentation qualifies in this situation? 

Questions

422

8

0

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Returning Found Equipment After Collections

I have located equipment i was supposed to return (at the beginning of pandemic 4/2020). Time just lapsed and had since not thought of the equipment until I unboxed a box I found the equipment in. Since I no longer have ATT service, every time I call ATT to ask about returning equipment I get nowher

Questions

859

1

0

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Fraud dept

Need to make fraud report can’t get ahold of fraud dept and portal they gave doesn’t exsist.

Questions

579

10

0

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Underground cable markers

AT&T recently ran underground fiber optic through my neighborhood. Upon installing this line, they placed many white and orange markers to show the location of the FO line.  These markers are unsightly and I would like to have them removed.  The path of the FO line is along a stretch

Questions

953

8

0

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Transfer phone number of suspended phone to replacement phone

I suspended my stolen AT&T phone as advised. The messaging did not say that I had to leave it active to transfer the phone number to a new device.  I got a replacement phone and sim card through Asurion (which further disables old phone).  I attempted the activation process and it fai

Questions

1K

3

0

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“Next Up” Eligible Upgrade for Mobile Phone

Being a retiree, I continue to use AT&T products and services, of which I have been satisfied. However, after numerous attempts to secure resolution (e,g,, three AT&T stores, Mobile Customer Service and Executive Customer Service), I feel I have no other option than to formally document thi

Questions

634

9

0

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Messages from unknown 410 numbers

I’ve been receiving messages from multiple 410 numbers all claiming to be From: JONES and all with the Subj: YO YO they all contain different links to YouTube. I have reported to 7726 (SPAM) but would like to know if there’s anything else I can do. the numbers are the following 410 200 503 410 20

Questions

141

1

0

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Service NOT working even with multiple bars of LTE

I live in a more rural area, and the only service that has worked out here is At&t, so I left Verizon to have cell service but over the last year service has been very slow through AT&T. In the last few days service has slowed down even more or completely stopped working - even to send a tex

Questions

1.9K

2

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Phone marked as stolen and it's not

I am having some pretty horrible problems. I upgraded my own device 2 years ago and the manager who did it put the installment next plan on the wrong phone line. Customer service has told me that the only thing I could do was pay off the device the next plan is meant for before I could make any chan

Questions

928

13

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CARE CODE: 201 [LU100]

IT KEEPS HAPPENING!

Questions

5.9K

2

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