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Phone Line Going Out

I work from home and log into Avaya to use the phone & get paid. Since mid October at random times throughout the day, the open phone line will go to a fast busy signal. I have to sign out of Avaya (not getting paid) and if I'm lucky, I can just log back in. About 1/2 the time I'm not lucky and

Questions

 • AT&T Phone Account

39

5

0

Free Phone scam by AT&T

I am a new customer. I signed up November 2019. At that time I was told just to pay the taxes and my phone was practically free, just paying $1 per month for 30 months. Now, all of a sudden I am paying full price for these phone after 5 months. I have called numerous times to AT&T customer service j

Questions

 • Phone & Device Upgrades

60

2

Grossly overcharged on my first ever ATT bill.

I just moved to a new state and decided I would give AT&T a shot at providing me with a tv and internet bundle package. It was between att and cox. Well, I am starting to regret my decision. I was sold an internet and tv bundle for $89 dollars a month (similar to cox's bundle price). My first bill c

Questions

 • U-verse TV Account

18

1

0

AT&T/HBO MAX FAILURE

Unlimited Elite wireless plan listed as HBO max included; however, I am unable to log in following any of the instructions. I keep getting the same message with different error codes. AT&T will only answer my calls after long wait times and I've been hung up on twice trying to resolve this issue. I

Questions

 • Installations & setup

128

0

0

Device unlock a joke

I submitted a request to unlock my phone. I recieved the email at 1203 am i tried to confirm on the link 14 hours later. It said link was expired. It hasnt been 24 hours yet. So why does att play games on crap like this. This is the 2nd phone i've had problems getting unlocked.

Questions

 • Wireless Account

14

0

0

What does customer service mean (was: Why does support lie about plan costs?)

6/30 @ 11:25 I started a chat with support (Patricia) based on what I saw on the ATT site. It seems I could upgrade my plan for $10 per line, but then get a $10 per line discount, making my bill exactly the same for an upgraded plan. Patricia confirmed that: Patricia : I can see here that you have E

Questions

 • Wireless Billing

49

9

0

Att disable my phone after upgrading

Is their a reason why att disabled my sim after upgrading my phone? They haven't even shipped my new phone yet.

Questions

 • Samsung

26

1

0

unlocking cell code

why is it that at&t gave me one code and it didn't work and I can't get another code. They keep telling me we already sent you a code. I do have an account with at&t but not with my phone and only because they don't service my area.

Questions

 • Samsung

26

6

0

AT&T support line is terrible and much worse than T-Mobile

the AT&T automated support is the actual worst. I just wanted to find my account number for prepaid (which uses a dated version of the website that doesn't show account number and pin for some reason) and when after 3 minutes of listening to menu options from the automated voice I spent another

Questions

 • More AT&T PREPAID Discussions

21

1

0

Roadside Assistance Complaint

I am in Georgia and on 4/25/2018, I locked my keys in my car.  I have Roadside Assistance so I called #HELP at 9:30pm for assistance.  I was told they would contact someone to assist with my emergency and call back once they found a suitable service.  I was called back about 45 minutes later and tol

Questions

 • Wireless Account

242

5

0

0

When are you expanding fiber down Rancho Penasquitos blvd (zip 92129)?

Currently, you offer 1Gig fiber to Eaves Rancho Penasquitos apartments, however, nearby complexes such Cantabria, and Rancho Villas, Penasquitos Point, as well as nearby homes, do not have those services. When will this service be available to those apartment complexes? The demand is there, and

Questions

 • AT&T Fiber Installation

16

1

0

ATT Prepaid Card Refund - Unused due to ATT porting issue

Friends, Request your suggestion. I wanted to port my 2 numbers to ATT from Google Voice and visited ATT Store, Store executive submitted porting request for my 2 numbers, Created 2 prepaid accounts, and bought 2 prepaid sim cards for 61.89 and 41.50, also card fee 5.39. The store team informed us

Questions

 • More AT&T PREPAID Discussions

28

4

0

Internet outage in Magnolia TX due to issues in CA? WTH?

I'm sure this can't be the case with the current outage in 77355 - "Impacted by the California Power Shutoffs?" Its one of two things, a miss-label by a complacent status system <--likely the case as AT&T status updates and general internet services offerings are suspect when it comes to c

Questions

 • AT&T Internet Account

28

1

0

AT&T contractor (TC Underground) screwed up my street light

A contractor (TC Underground) came out to my property to run a line from a box in my yard to a neighbors house. when the dug a trench/tunnel to run the cable, they cut into the line running to my streetlight. If I would not have caught them at my house when they came back I would not have known. I h

Questions

 • AT&T Phone Installation

24

6

0

NO INTERNET, PHONE OR TV….AGAIN!!!!

AT&T U-verse is always riddled with issues. Constant outages. I drive by the AT&T workers and vans in the neighborhood and they’re just sitting in the a/c doing nothing! More people are working from home, but you still give us the same crappy service for the same or higher price. You want ou

Questions

 • AT&T Internet Plans

21

0

0

Losing the Audience Network is a deal killer for me.

Just letting you guys know that killing the Audience Network has killed our relationship. I don't say this lightly after being a U-verse customer and AT&T stockholder for 15 years. But that channel was one of the very few I enjoyed amongst the droves of incessant, pandering networks of simpleton adv

Questions

 • Watching U-verse TV

24

0

AT&T claims my In-Person payment (May 2020) was NEVER RECEIVED even though I sent verification to Claims dept.

I'm sorry to take so much space here, but I have a complex problem with a payment I made at end of May on my home telephone account, evidentally it was never applied to my account because it wasn't found, and I really need some further help. I paid the amount of 90.46 with cash at the local authoriz

Questions

 • AT&T Phone Account

7

3

0

Dispute again unmatch device, condition on trade-in

AT&T mess up my account, bill, credit, and solutions whenever I try to deal with hardware. I have 4 devices I upgraded over last december and this january. I spoke to handful of reps to resolve this issues with going through different departments in different days and many hours. I reco

Questions

 • Wireless Account

15

1

0

Wont let me pay my phone bill

Ive had auto pay for years now with this card with this bank account and suddenly im not allowed to pay my account online or over the phone. I tried calling customer support about 12 times but every one of them reads the same script, says "let me transfer you to our specialist" then puts you through

Questions

 • Wireless Billing

32

3

0

Fixed Wireless Routing Issues

Why has service been so poor since December? There is nothing wrong with my router, or antenna (as confirmed by technician that came to my house). Connection to ATT runs at full speed, but from anywhere OUTSIDE of ATT's network is horrible. There is obviously a bottleneck / throttle on your end somw

Questions

 • AT&T Internet Plans

96

1

0

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