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Can't get service tech out to fix a cut line under ground

There a cut att line sticking out of the ground and we can't get att to send someone out to check if dangerous or to repair it

Questions

70

1

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ATT phone insurance is a complete scam ripoff

I have had AT&T for years I pay them $300 a month or more any given month for 6 phone lines I recently got my son A new phone that just came out That he wanted I purchased the insurance like I do on all my phones and The same day it I got the phone it was stolen from a local Walmart Out of my car

Questions

1K

4

AT&T Fiber - Disbale DFS on 5 GHZ radios

I'm trying to install a Roku Stick+. Roku tells me that their device will NOT connect to the 5 GHz radios in the AT&T Fiber Router as long as the 5 GHz range are in the DFS range.  So the questions are 1) Is there a way to manually set the 5 GHz channels on a Nokia BGW320-505 router OR 2)

Questions

687

6

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Closed

Refund for not broadcasting local CBS

How do I get the one time $10 refund for not receiving my local CBS channel due to Mission Broadcasting.

Questions

631

4

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Refund

On October 15 I spent $1,014.79 at AT&T Ocala, FL. the store manager (Tiffany) assist Me with the new account. During transaction I realized they "did not have in stock" color phone that I wanted. Tiffany then states "I can order the other phone, but You will need to do new purchase ($870+) in o

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19

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Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

965

1

0

Closed

CBS and The CW in San Diego

I am an AT&T TV subscriber.  I would like to keep KFMB and CBS 8 in my channel line-up.   We don't currently get any CW programming on AT&T TV but I would like to be able to watch that programming as well.  Are we affected by this AT&T Uverse turmoil in San Diego?

Questions

234

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Cracked screen insurance

The phone insurance is very misleading and useless if you have a newer phone I bought the insurance for phones on all 4 phone lines and before I bought insurance or phone I wanted to make sure they was eligible phones and what deductable would apply. Well I had a sezuire and my phone dropped and scr

Questions

572

4

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$$$$$$$$$$$$$$$$$

I ordered internet service on the 8th of May. It got cancelled on the 11th. I am YET to receive my refund for the $100. It’s been 2 weeks. I have called FOUR TIMES NOW and every single time, I get an Indian person who has absolutely no idea what they are doing. I’m at the point of getting a L A W Y

Questions

27

0

0

Wifi dropping devices

Wifi is dropping individual devices like directv and computer. All within green signal areas.  Tech rep insist nothing is wrong.  Tv just dropped during the Alabama Auburn game.  How embarrassing. 

Questions

45

1

0

Change wi-fi network name and password

I received a new BSW210-700 router to replace my previous one. How do I change the name and password of the new router to the ones we used on the original router?   In the directions it says if I make any changes I have to "ensure that identical changes are made to both radios; otherwise

Questions

43

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INTERNET CHARGED FOR ALMOST 3YRS

I would like to file a complaint with internet loyalty supervisor joshua id#[EDITED]. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

Questions

35

1

0

Worst customer service of my life- dishonest and unresponsive

I have never experienced such unbelievably bad customer service as I am currently experiencing with AT&T. I have been a longtime, loyal customer and the company has done a bait and switch on my internet price - lied to me to get my business - and will do nothing to make it right. I feel mislead into

Questions

54

0

0

At&t promotion

Is the website att-promotion.com a scam? The number seems to change alot and a relative of mine gave them personal info such as ssn when trying to buy something.

Questions

88

2

0

S20 Ultra ANDROID 11 UPDATE

So i bought a s20 ultra in the us. But because of the pandemic i had to move to Mexico with my wife´s family. Some samsung support  representative told me i need to be in an US network for the phone to update.  What can i do to get the update here in mexico?

Questions

145

1

0

2 months of being billed for services that I did not purchase

I have contacted AT&T about 7-8 times in the past 2 months about an astronomical bill on my account for a service that was added to my account without my permission. I continue to call, and each time I get told that I will receive an update, and yet nothing has been done to rectify this situatio

Questions

79

1

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Grandfathered plan

How can I switch back to the old unlimited plans I currently have the newer unlimited plans and it only includes HBO app and with the old plans I had att watch tv app which included television shows and movies. Any help would be appreciated. :)

Questions

151

2

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Restocking fee — it’s your fault !

Bought iPhone 11 Max pro 2 days ago in ATT store. After a day of use, found an imperfection at the top right of the phone (a white streak between the bezel and the screen), can’t be clean without opening the screen. Went back to the store, the first question asked, did you double check the device wh

Questions

173

2

0

Wifi connect

Dear staff good evnng iam shaik nazeer (edited per community guidelines),son of s bakther sab,iam into ur usa fir plas allow me acess free wifi pls Tnku

Questions

29

2

0

Promotion CREDIT to account Thanks. PRESIDENT OFAT&T

I received several calls  from the president  of At&t.  I was credited  my  Promotion  . Thank you 

Questions

28

0

0

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