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Is there anyway someone could help me with my billing?

My bill is due on the 23rd and back on December 30th I got diagnosed with covid-19 and I’m just now getting back to work. Is there anyway someone could help me with my billing since I can’t quite pay it right now where I haven’t been working.

Questions

 • Account & Usage

775

5

0

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family plan temporary cancellation

I have a four people family plan. Due to the outbreak of coronavirus, we have all left the States for now. We are thinking of cancelling it for the next three months. ATT website access is not allowed here, and customer service were not able to gey my call the last few days.

Questions

 • More AT&T PREPAID Discussions

48

1

0

Accepted Solution

Official Solution

Trade in offer and pay off early

Hi, there is a $800 trade in offer for iphone now, I'm wondering if I pay off the installment plan early will I continue to receive the trade in bill credit every month?

Questions

 • Wireless Billing

1.8K

4

0

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Internet for those receiving SSI

Heard an ad on the radio that for households receiving SSI benefits, they could get internet for $10/mo...I have 2 daughters receiving SSI and one is homeschooled, how can I take advantage of the program?

Questions

 • AT&T Internet Plans

98

1

Accepted Solution

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Isn't there any other way to get refund without the wireless number?

Hi I bought the prepaid sim card at Berkeley at&t house. I thought it is prepaid sim card which is already charged and if I used all of my data that I paid, it's just done like any other prepaid SIM card. I used it during summer time 2019 for about 2 or 3 weeks and came back to Korea at AUG,16,2019.

Questions

 • Wireless Billing

70

1

0

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Official Solution

AT&T has frauded me!

I have been a long time customer with AT&T for cell phone and up until recently, Wi-Fi and TV! But not anymore!!! After realizing that AT&T had been billing me and my wife for 2 year's for 2 phones that we don't have and are not operational, I contacted them and asked to be refunded for almo

Questions

 • Wireless Billing

203

2

0

Accepted Solution

Official Solution

Billed after cancellation

I cancelled my service on 2/8 My cycle resets on the 8th.Why did I have to pay for a month of service that I am not getting?

Questions

 • Wireless Billing

407

4

0

0

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Official Solution

ATT charged me 4 times in 2 days, how can I get the 3 extra payments refund?

I got charged $40 on May 8, then $40 on May 9, $38 on May 10 & again $40 on May 10. Only one prepaid line, same card, all VESTA PREPAID. How can I get the $120 back? Or even as a credit for future 3 months?

Questions

 • More AT&T PREPAID Discussions

53

1

0

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Official Solution

Wanting to upgrade to the iPhone 12 pro

Hi, I currently am on a grandfathered unlimited plan with 4 phones on it, and only want to upgrade 1 of the phones to the iPhone 12 pro. I am going to pay for the new phone in full, but was wondering if the person that is getting the new phone would need to be on a different plan or would they be ab

Questions

 • Wireless Billing

162

1

0

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Official Solution

I need to unlock my phone before I get stationed in okinawa Japan

Being deployed to Okinawa Japan, need unlocked

Questions

 • Wireless Billing

160

1

0

Accepted Solution

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Online Purchase Attempt

I attempted to add an iPad using the AT&T online, to an existing service/line. After navigating through all fields, it provided the pricing for a whole new line, not added to the existing line.  I called AT&T sales and was advised that the iPad has cellular capabilities so it has to be

Questions

 • Apple

205

6

0

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Official Solution

Front for Organized Crime

I STILL maintain these crooks are a front for organized crime. AT&T had gone out of their way to make getting a prepaid account as difficult as humanly possible. Every time I call to change my account to something more financially reasonable I get connected to some 3rd world country on the opposi

Questions

 • Wireless Billing

112

20

0

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Damage to Property by AT&T recklessness

To Whom It May Concern: I contacted AT&T yesterday (12/17/2021) in regards to damage done to my property after having AT&T representatives (a technician & lineman) come out here to fix our downed services. We lost broadband/internet services starting on Wednesday following some bad storms th

Questions

 • AT&T Internet Account

848

2

0

Accepted Solution

Official Solution

Rebate not being applied, link never sent

I posted a question about a new phone rebate that hasn’t been applied despite MANY calls and trips to the store. At & t replied they’d like to help and made my post Private. They also said they’d send a link so they can help, that reply went to someone that was replying to my post. How can I get

Questions

 • Wireless Account

19

1

0

Accepted Solution

Official Solution

AT&t offered me a free phone I tried to claim it

When AT&t offered me a free phone and I called the 800 number 3G hotline number I got told I was getting an a12 sent to my address I never got it that was 2 days ago now that was supposed to get it I can't find an order number now anywhere no history of it can't find any history of the conversat

Questions

 • More AT&T PREPAID Discussions

946

1

0

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Replacing #’s on acct w/iphones

Hi, my husband broke my iPhone 11pro, so I went and got another iphone(12), I still owed money for the 11 and had to add another line on the account. Since that time and now, a company was able to repair the 11pro. My question is, my husband’s old phone died. I swapped the SIM cards on the 12(remov

Questions

 • Other Phones & Devices

62

1

0

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Official Solution

Need help keeping wireless service on lost my job cause of coronavirus

Can y'all please cut my phone service back on. I lost my job cause of the Corona viruses. I have a baby home with me and she is only 8 months old so I need my phone for emergencies, doctors, pharmacy,and family. Thank you and God bless.

Questions

 • Account & Usage

152

2

0

Accepted Solution

Official Solution

Is it possible to advance my prepaid plan that could be used in other country?

Hi! Due to the pandemic, I moved back to my home country. But the downside of it is I can not receive any phone call or message from the U.S. Is it possible to advance my prepaid plan that could be used in another country?  Or I can remain my phone number and purchase another program tha

Questions

 • Account & Usage

193

3

0

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Official Solution

Closed

Do we still have to pay our bills or we get a free month?

Do we still have to pay our bills or we get a free month ?

Questions

 • More AT&T PREPAID Discussions

52

1

0

Accepted Solution

Official Solution

Dec 2017 BOGO offer

Added a line during DEc 2017 and enrolled for the BOGO offer. Got an Iphone 8. Unfortunately my friend has to leave to India and I continued to pay for the last two years. Since the contract was over I spoke with the customer care and then disconnected the third line as I was not using. AT&T was cre

Questions

 • Wireless Account

59

4

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