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Promotion Not Applied

During the BOGO deal for the iPhone 11 Pro Max last year, I had bought two iPhones off the AT&T app by clicking on the promotion, one for my line and I added a new line. However, I did not receive the promotion confirmation email and I have been paying for both of them for 13 months. Is there an

Questions

 • Apple

26

1

0

Different TZ/No Service Type in History: Text Message?

I sent a very important message today but after looking in my account history I discovered that the time zone, instead of 'US/Eastern', is 'America/Puerto_Rico'Also, there was no 'service type' at the bottom where it normally says either SMS or Text Over IPI am wondering what happened here...

Questions

 • Wireless Account

13

1

0

NON AT&T Device

I bought second hand iPhone 11. I checked in swappa and they said AT&T(Locked Carrier: US AT&T Puerto Rico and US Virgin Islands Activation Policy) When I submit request to unlock in the AT&T portal and they rejected my request with comment(NON AT&T Device) How I can unlock it I don't understand

Questions

 • Apple

22

1

0

fixed wireless tower

We have been down since tuesday May 4th and believe me the force is not with AT&T. Yesterday they were at cinco de mayo drinking margaritas, and they are recovering today from all the margaritas and they said they would send someone out at 3pm on friday to look at their tower. Not sure why we wo

Questions

 • AT&T Internet Account

19

3

0

My 2 year installment plan should have been payed off already!

I can't get any help from anyone! My phone should have been payed off in March and I only had $31 left to pay on it, now you guys tacked on $158 to pay it off out of nowhere! Thats not right I've had my phone for over 2 years! And I can't get ahold of anyone for help! And I'm still paying on it when

Questions

 • Wireless Billing

21

3

0

Non-AT&T Customer Requesting Device Unlocked IMEI Number Not Recognized

I am not an AT&T customer, but my iPhone was recently replaced by the Apple, store locked to AT&T (the phone that was replaced was originally an AT&T phone but was unlocked before I purchased it). I have tried submitting a request to AT&T to unlock the device, but the IMEI number is not recognized.

Questions

 • Apple

214

3

0

0

How do I report a very rude salesperson?

Today, I returned for the second time this month to my local AT&T store to modify my account/devices and was treated VERY rudely by the same person as last time. Last week, my fiancee and I went to store at 7423 Youree Dr Suite 600, Shreveport, LA 71105 and was assigned to work with a w

Questions

 • Wireless Account

37

2

0

Closed

If I buy iPhone 12 Pro from America, can I unlock the SIM?

Good evening my friends, I am Mohammed from Saudi Arabia If you bought a device from Best Buy via the at&t network, it arrived in Saudi Arabia Can I deactivate the SIM card and use a local SIM card?

Questions

 • AT&T Phone Account

9

1

0

Uverse App Log in

For the last two days I have been unable to login to the app on my iPad or my Pixel 2 XL phone. Both tell me the login failed, unexpected error occurred. Since it is happening on both devices I am wondering if there is a system issue.

Questions

 • Watching U-verse TV

82

1

0

Unlock Device Portal down for weeks

Im using the non-AT&T customer option and i get this error: "We're sorry, but we're having technical difficulties with our network at the moment. Please try again later." I have been getting this for 10 days. When will this be remedied and why is it happening. Im able to enter my IMEI and my Make an

Questions

 • Apple

729

10

0

0

How do I setup my hotspot on iPhone 7plus

It’s sayin setup hotspot

Questions

 • Apple

8

0

0

WHY IS MY UNLOCKING REQUEST TAKING SO LONG!

Hello, I submitted an unlock request for my old iPhone 5s. I check the status of my unlock request and it's still say "Current status - IN-PROGRESS" I waited for two weeks now. Can someone help me ? My request number is NUL520908290839. Thank you Xiao L.

Questions

 • Apple

13

0

0

I want to pay unpaid bills of my AT&T IphoneXS device -

My Family Member was in US january and using this phone. Phone is clean. After moving to UK for sometime he passed away in UK - He was carrying his Simcard having phone at home.   I dont have this number as this was his second number. This device is locked - i want to unlock it and want to return to

Questions

 • Wireless Billing

43

1

0

Pc

hola, compré un iphone en Chile y en AT&T me aparece bloqueado por extravío :( existe alguna forma de solucionar ese problema!!!!!!!! me dijeron que era de un único dueñoo :'(

Questions

 • Apple

19

1

0

iPhone 12 no AT&T network issue

No service network. I recently change my plan to AT&T with new iPhone 12 two(2) weeks ago. I have lost my network connection. I tried restarting my phone 3 times already, airplane mode on and off, but still this is not working. Please help me resolve this issue soon since I am out of contact.

Questions

 • Network Coverage

20

1

0

iPad surisingly locked to AT&T service

I've bought iPad in 2019 and used it in Russia all the time with another wirelessoperator and last week cellular network disappeared. Apple support says that device is locked by AT&T AT&T activation service at https://www.att.com/deviceunlock/ says that my IMEI is unlocked AI

Questions

 • Apple

35

10

0

Inquiring about AT&T selling Apple iPhones at the AT&T Store (Local)

I've been with AT&T since my first mobile phone. However, after my last trip to the local AT&T Store, I just had the absolute WORST Customer Service that I have EVER experienced. Seriously considering settling up  with AT&T and terminating my Mobile Phone Account. Why would a company offer merchandi

Questions

 • Account Features

179

1

0

0

Prepaid esim

Hello,I want to visit Michigan as soon as it is possible again. Can I use an At&t prepaid e-sim card, so I can leave my German SIM card inside my phone? Thanks for your help. Greetings from GermanyHenning

Questions

 • Plans & Features

79

1

0

company phone

Hello. I'm considering getting a job at AT&T as a retail sales associate and I see some mentions of a company phone. Can you get a company phone to your liking or does it have to be an iPhone? I wouldn't mind if it was an iPhone since I currently daily a 12 Pro Max...I'm just curious. Thanks

Questions

 • Other Phones & Devices

20

5

0

unlock iphone for temporary overseas use

Hi, I am on AT&T plan with about 22 months left on the phone paymentI have come to Korea for summer and do not want to roam because of the costs. Instead I have got a cheap local carrier plan which I plan to use for only 3 months (no strings attached). I put the activated USIM card but it seems my i

Questions

 • Apple

28

1

0

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