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Yahoo & Att password Problems

I am no longer an ATT customer but I want to keep my email. During the last few months when I have to login to Yahoo, it takes me to an ATT login screen so I put in my info. I get an error CARE CODE: 201 [LU1001. I reset my password it works for a couple days and then Yahoo wants me to put in my cre

Questions

 • AT&T Mail Login & Security

133

1

0

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iPhone X Trade in Value

Hello, I am currently the owner of an iPhone X and am looking to trade-in and upgrade to a 12. I am on an unlimited plan and when I input everything online it says I can save UP TO $800. What goes into determining the amount I receive for my trade in towards a new phone? Currently all the buttons wo

Questions

 • Phone & Device Upgrades

2.5K

14

Accepted Solution

Official Solution

iPhone 7 and iOS 10: Let's Chat About It

 Hello Community!   As you all have heard by now, the iPhone 7 is coming .  As a lifelong iPhone user, I always look forward to these launches.  As part of the Community team though, this is my first time being able to have a great discussion with all the other fans out there.&nb

Questions

 • Apple

150.5K

88

0

0

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stolen and broken iphone but no insurance

i have had this new iphone 12 since feburary, i recently got my first job, on my second day of working it was stolen by a client, i have put down a police report, im willing to press charges on the man who did this...i was able to lock my iphone and play the sound on my find, the men threw my phone

Questions

 • Apple

510

2

0

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Official Solution

Military Unlock not processing

When a servicemember deploys is it Att&t's policy to unlock the device? If so, and deployment orders are requested what should servicemembers submit? I've been in the military 10 years, 4 deployments and not once have I been issued deployment orders...they are not a thing. The only orders we rec

Questions

 • The Military Discount

305

4

0

Accepted Solution

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Iphone 13 pro stopped allowing CALL FORWARDING

IPHONE 13 Pro was allowing Call Forwarding 2 days ago and now when trying to select the feature, the astrik just spins. I am on 16.0.3 and on my Iphone 11 that is on 16.0.2 the feature works fine. Apple says the phone is working fine, AT&T put in new SIM card, while I was at the corporate store

Questions

 • Device Features

42

1

0

Accepted Solution

Official Solution

I agreed to a trade-in phone credit & have changed my mind. Can I cancel?

I agreed to trading in the old phones on my account for new ones. The agreement was I would get $1000 toward the new phones making 2 of them essentially free and the 3rd a minimal price. However instead of a straight trade in AT&T is charging me for the phones monthly & “offsetting” the char

Questions

 • Wireless Billing

1.1K

9

0

Accepted Solution

Official Solution

Track Your Lost or Stolen Phone – We Have You Covered

Find Your Phone Losing your device is everyone’s worst nightmare. We have information below that will help you: Find Your Device Suspend Your Device Report it to us Find Your Phone This is a great way to find your device if you misplaced it. If you believe your device was stolen, pleas

Questions

 • Account Features

6.9K

3

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0

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The ONLY Way to Solve your Trade-In Issues

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer s

Questions

 • Phone & Device Upgrades

11.9K

48

Accepted Solution

Official Solution

Apple watch series 7 will not connect to cellular

Hi there! So I've had the apple watch since the end of December and I have not been able to set up cellular at all. I've reset settings on both my phone and my watch, I've reset network settings, I have also cleared the apple watch and fully reset it, I have done everything ATT and Apple have to

Questions

 • Apple

7.9K

4

0

Accepted Solution

Can I recover my personal iPhone purchase receipt?

Hello, I have lost my iPhone purchase receipt. Could you please help me?

Questions

 • Online Account Access

66

4

0

Accepted Solution

iPhone 11 (september 2019) BOGO, anyone else not getting their credits?

Hi! I did the BOGO with my upgrade on my existing line and added my friends line from verizon over to my plan, making her device the "free" one. I used to work for AT&T and am very familiar with the fact that it takes 2-3 billing cycles for the credits to hit your account and you will also receive a

Questions

 • Wireless Billing

330

3

Accepted Solution

Looking for new iPhones

Hi All, I am looking to move to ATT and upgrading new iphones for my family. Heard that iPhone 14 is due to release next month.  Is it a good idea to wait for the new iPhone 14?  Will there be any offers from ATT that would justify my wait?   Wanted to know your thoughts.

Questions

 • Apple

76

10

0

Accepted Solution

No Personal Hot Spot On iPhone SE

I have a iphone 12 with a standard plan with at/t that under settings shows airplane mode, wifi, bluetooth, cellular and personal hotspot. On my iphone SE under my pay as you go plan personal hotspot is omitted. How come i do not have personal hotspot on the latter?

Questions

 • Plans & Features

40

10

0

Accepted Solution

Can I still put two numbers on the new phone from the postpay phone update program

Last year I changed one of my phone numbers to ATT postpay program. ATT set the number as an eSIM on my apple. The physical SIM in my apple is another number with a different carrier. So now, my apple has two numbers (two different carriers) on one device. My new Sumsong device is purchased under

Questions

 • Other Phones & Devices

38

2

0

Accepted Solution

am i the only one who has traded in a phone and AT&T "has no record of it" and charging me for a phone they have?

AT&T has stolen my phone, we traded in store for a new one, and they are saying we did not trade one in. We called in June, they magically found the said stolen phone and gave me credit and said i would receive reimbursement for the previous billed installments. i trusted this, and July bill comes a

Questions

 • Wireless Billing

100

4

0

Accepted Solution

Switch carriers

I have t-mobile I just signed up with them I traded my iPhone 11 for iPhone 14 I just got it last week or two and it is still in perfect condition but I am not happy with t-mobile service and I was told I could switch to y’all and y’all could pay t-mobile off for the phone I have and I could pay y’a

Questions

 • Network Coverage

30

1

0

Official Solution

Why did AT&T Remove ApplePay from its app as a bill pay option??

AT&T has been offering this payment option for over a year, which is the safest and most convenient option. When I went to pay this month's bill, they have removed ApplePay as a payment option and now I have to enter all of my payment information manually which is a security risk and a real (Edited

Questions

 • Wireless Billing

3.3K

3

0

Accepted Solution

No internet available on iPhone 14 pro max

I have had an iPhone 14 pro max for a while now and it has worked wonderfully. Over the last week or two the internet has been getting slower and sometimes I get apps complaining that there is no internet or the internet is slow.  Today it seems to have completely lost its connection.  Ev

Questions

 • Apple

45

2

0

Accepted Solution

Next Up NEVER ADDED and AT&T wont fix it!!!

Signed up for AT&T almost a year ago and it has been NOTHING BUT HEADACHES. At the time I signed up - I wanted Next Up, I even agreed to have it added to my account. I then had to contact AT&T every month as there were issues with my bill but I never noticed that Next Up wasn't on there.

Questions

 • Wireless Billing

111

9

0

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