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Unlock Fail

I have an iPhone 5s that's locked with at&t, the web page closed on me when I got the request number and didn't save the history. I'm trying to get an eSim on this device but it's locked and I can't. Any advice???

Questions

 • Device Features

19

1

Logging Into Email

1. When visiting currently.att.yahoo.com and trying to login to email, when I type the address and click next, there is no screen for a password -- it redirects me to AT&T Find Your Password page. WHY??!!! I cannot log into my email. 2. When trying to set up email on my iPhone 8, I cannot set up the

Questions

 • AT&T Internet Security

29

1

0

iOS 9.0.1 data usage

--I have iOS 9.0.1 installed on my iPhone 6.--Rarely ever use LTE/4G service, as home and office have wifi and we have a public wifi network that I use in town.--I've had Wifi Assist turned off for over a week.--My usage hasn't changed at all. If anything, I use my phone less lately than I used to. 

Questions

 • Apple

477

1

0

0

Audio is lost on iOS App after Short Buffer

I have an iPad Pro and both on WiFi and on Cellular data if there is a short buffer (you see the rotating icon) briefly the video returns however the sound is gone. To work around the problem, I have to change the channel and change it back the sound is restored. However, shortly later the buffer h

Questions

 • Data & Messaging Features, Internet Tethering

10

1

0

Customer Support for iPhone 6S release?

I have questions about the release of the new iPhone and my account that I need answered before pre-orders start however it seems any form of customer service closed at 10 pm local time? So who should I be talking to/where can I get answers. It looks like some AT&T employees are responding on Twitte

Questions

 • Apple

735

3

0

0

How much is 2yr upgrade to iPhone 6s from a 5s

Hi, my upgrade is coming up in April and I have had an iphone 5s for the past two years. I am on a family plan with my grandparents and I have unlimited text. My grandfather will not give me his att info so I can see the pricing for an upgrade, so could someone tell me how much it will be to upgrade

Questions

 • Apple

389

5

0

0

Sim Incompatible

So I'm currrently in the process of unlocking a iPhone 5 16gb to use with my ATT goPhone plan. DeviceIphone 5 16gb ATT GSM Events So farAsk ATT to unlock the device throught the unlock portalRecieved confirmation and waited 2 buisiness daysRecieved a confirmation that the device is now unlockedAttem

Questions

 • Apple

786

2

0

0

Iphone 7 plus matte black 32GB...ordered 09/16/2016 has anyone received their order?

I ordered my Iphone 7 Plus 32GB 09/16/2016 ship dates 10/14-10/21 still showing "prepairing to Ship"..Has anyone received their order yet that ordered same day or later than me?

Questions

 • Apple

490

2

0

0

IPhone X STILL “IN PROGRESS”

Starting to get REALLY frustrated. I was seeing a lot of people yesterday who had same delivery days as mine get shipping notifications. Here I am still sitting “in progress”.  I think it’s about time to cancel my order.

Questions

 • Apple

451

3

0

0

Caller ID not working even after a week and 5 tech chats with AT&T

I added an iPhone 5 for my dad onto my family plan, but his Caller ID is not working. The number still shows up as "Unknown Caller" when he calls another iPhone (landlines seem OK). I've had 5 tech chats with AT&T and was reassured each time that the problem was solved--but not so. Told it was eithe

Questions

 • Apple

12

1

0

Status of device

Hello   I wanted to check if i can the unlock the phone, but its already unlocked. I tried to use any difference gsm providers and its still locked, but att unlock website said that the phone is unlocked. What i supposed to do in this case? IMEI number is: (edited per community guidelines)

Questions

 • Apple

33

1

0

Call Failed and WiFi Button Greyed Out

Anytime I pick up a call or someone picks up my call, I get a "call failed" message. It's been happening for the last couple of days. I tried turning off/on 1) my phone, 2) cellular connection, 3) airplane mode, and 4) WiFi. I installed the latest iOS and reset all my network settings. Now, even my

Questions

 • Apple

35

0

0

iPhone IMEI Error

So I recently purchased a used iPhone 8 Plus but I am unable to use my SIM in it because it is apparently locked. I tried unlocking through AT&T's device unlocking page but I get a message that says the IMEI doesn't match an AT&T device while I'm 100% sure that it is. I am unsure of what to do now.

Questions

 • Apple

35

1

0

Device Unlock is failing

The unlock page keeps saying that the device is "doesn’t match an AT&T device". Yet this is an iPhone 11 RED from AT&T. I tried multiple times and from different browsers with the same results. This is a used phone that i got on secondary market in pretty poor shape externally and i am trying to res

Questions

 • Apple

36

1

0

Phone Calls

Hi. I recently got the iPhone 12, my previous phone was the 6 and I've had the 12 for about a month now. I noticed when certain people call me the call does not go through, it tells them the call could not be completed as dialed. It doesn't do this to everyone but so far a good amount of people have

Questions

 • Apple

23

1

0

Sim not valid

I got a phone that gave to me by my aunt. this device's carrier was at&t and i need to unlock this device so i can put my own sim card on it. I also can't see the at&t international hot line.

Questions

 • Apple

39

1

0

What happened to my order

My order always gets canceled for no reason, I want to know how again att wants my information's to match.. I'm new to my shipping address which makes my shipping different from my billing address, In this case what's appropriate in accepting terms and conditions with ? Billing zip or shipping zip??

Questions

 • Apple

26

1

Pc

hola, compré un iphone en Chile y en AT&T me aparece bloqueado por extravío :( existe alguna forma de solucionar ese problema!!!!!!!! me dijeron que era de un único dueñoo :'(

Questions

 • Apple

24

1

0

Unable to receive the unlock service email confirmation

I submit to understand lock requests,Because I fill the wrong email address,Unable to receive email confirmation.How can I should cancel the original application to submit new unlock request,Over the past few days, I since the resubmission or tip is under processing

Questions

 • Apple

33

2

being charged for a phone ATT says I did not return

I ordered a 13 Pro Max. I received a 13 Pro for a woman in Colorado (about 1500 miles from where I live) with her name and number. I called ATT. They were ridiculous and did not know what to do. After calling them several times for a return label, I walked into an ATT store near me and they printed

Questions

 • Apple

12

0

0

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