Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Hi I've bought a sim card and refill card but my phone says no internet I have asus rog 6 unlocked can you please assist me
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I continually get spam texts. while I block/delete the numbers, they continue to send using another number. It's endless. I tried AT&T Support but they only offered Call Protect. So I thought the Forum might have more/better suggestions.
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
We are excited to announce the new LG V20 smartphone with its all new video and audio capabilities. You can pre-order the LG V20 on www.att.com and in AT&T stores starting Friday, Oct. 7th and it’ll be available on the 28th! If you have any questions, comments, or thoughts about th
Questions
•
Android
Accepted Solution
Official Solution
I hadn't been using my Galaxy S9+ for the past few months because of a bug I was waiting to be fixed. It was powered off the whole time and I was using my old iPhone 6S in its place. Yesterday, I powered on the S9+, factory reset it, and then checked for updates. The phone does not detect any ava
Questions
•
Samsung
Accepted Solution
Official Solution
I have a small business account and live in Puerto Rico. While checking the requirements for a trade-in found the following statement under "Legal Details" under the title "Then you'll get": "Up to $800 in bill credits with trade-in of a Samsung Galaxy S, Note or Z series smartphone from any year
Questions
•
Samsung
Accepted Solution
Official Solution
I've already gone into my app permissions and had to re-deny Google using my location all the time because after the last update it reset it to all the time instead of when using the app... I've checked all my other permissions and have them all set to "only when in use". However, the location no
Questions
•
Samsung
Accepted Solution
Official Solution
I am trying to upgrade the Android version from 6.0.1 on a Samsung S7 which has been off the network for a while. I connected to wifi and did the software updates several times successfully, but the Android version remains the same. I have another S7 which upgraded itself to Android 8, no issues.&n
Questions
•
Samsung
Accepted Solution
Official Solution
I have had a Samsung Note 4 for a few months. Within the last few days it has began displaying a "slide to unlock" screen when I awaken the phone. I do not know what caused the phone to begin this behavior. I find the "slide to unlock" screen to be a nuisance. How can I disable it? Thanks.
Questions
•
Android
Accepted Solution
Official Solution
I want to subscribe Data connect pass prepaid plan for my Android tablet.But in near future, I want to buy a new tablet. Can I change the device without asking it to AT&T? Or do I need to go to an AT&T store to change the device to use with the prepaid plan?
Questions
•
Android
Accepted Solution
Official Solution
When I initially set up Microsoft 365' s Outlook 2016 email client, I set my primary computer's mail as POP3, not realizing at the time the issues with IMAP vs POP3 on my laptop, also running MS 365/Outlook. After a lengthy session with MS, I need to see if the mail server on my account thinks its I
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
I have two old ATT mobile phones that I would like to recycle. One is a Motorola, the second is an LG G2. Neither seems to work, although I tried charging them.
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
When will the Samsung S20 5G get the latest software update? My S20 5G have the old software, which is Android 11 and UI 3.1 also the Security Patch is 1 September 2021. This S20 5G is under AT&T. Thank you!
Questions
•
AT&T Phone Features
Accepted Solution
Official Solution
I just bought a brand new Galaxy watch 5 LTE version and got it add to my ATT plan and attempt to use ATT Numbersync to get the full functionality but i go to setting>connections>ATT Numbersync>Get Started and it says to look at my phone(which does nothing) then says getting sync code, but
Questions
•
Wearables
Accepted Solution
Official Solution
My Huawei Ascend XT2 will not update itself or many of my apps; won't open GOOGLE Play, and just doesn't operate as smoothly as it did prior to the Huawei "block out" or whatever the issue with China is known as. Anyone know how to remedy this?Thanks.
Questions
•
Android
Accepted Solution
Official Solution
I own a Unihertz Jelly 2 smartphone. Unihertz is a small brand that makes niche phones, so I'm not surprised none of their products are on AT&T's list. Here's the band information for the phone (I don't know what any of this means): GSM: Band 2/3/5/8WCDMA:Band 1,2,4,5,6,8,19TDSCDMA: Band 34/
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Has AT&T pushed out this update for the Flip 4 phones yet? Nothing comes up for me when I check, and I just want to confirm whether or not the issue is on my end. The update has been out for a while now on most other carriers.
Questions
•
Samsung
Accepted Solution
Official Solution
Closed
My WiFi network is dropping. How do I disable Smart Network Switch?
Questions
•
Android
Accepted Solution
Official Solution
Hello, I recently moved to Europe, and am no longer on ATT. Before I left I unlocked my phone in-store. Now, I am worried that I am no longer able to get carrier updates on a phone I paid $1000 for. I use this phone for work, and if I don't get Android Security Patch Level 2020-04-01, I will no long
Questions
•
Samsung
Accepted Solution
Official Solution
Hi - I received my SIM card in the mail today. I followed the directions and installed into my Moto Power (2022) phone. I have no service and clicked the link to activate. When I input all the information, I receive the GA309 error. I've tried with Wi-Fi and on 'cell' service. I bought the SIM card
Questions
•
Account & Usage
Accepted Solution
Official Solution
I use LG Stylo 5 & the carrier is H2O Wireless who is ATT network. Since June 14, 2022 I can't make and receive any phone calls. The settings does not show its model #, I am afraid to open the back cover to check the model # in case I can not close it. I called customer service of H2O, unfortuna
Questions
•
Other Phones & Devices