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I am an AT&T prepaid customer and I want to know my account number

I am an AT&T prepaid customer and I want to know my account number I have been trying to call the customer care through 611 but no one attends the call. Is there any email id for att prepaid to contact

Questions

 • More AT&T PREPAID Discussions

179

1

0

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Billing for data on separate lines?

Why am i being charged for both lines separately if i have multi line unlimited data?

Questions

 • Wireless Billing

1.2K

3

0

0

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Platinum down to Gold; what happened?

A few days ago, I was a Platinum member. I upgraded my wireless plan to Unlimited Data. I've kept the same number of phones and added a wireless hub (hotspot) for Wi-Fi, and now my account lists me as a Gold member; why? Seems my good standing with AT&T has been downgraded. Please advise...

Questions

 • Wireless Account

7K

12

0

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I lost my SIM card abroad..

Hello, I was an international student in the USA and I use AT&T prepaid here, but I didn't open international service for it. So after coming back to China, there was no signal for the card. So I put it somewhere, then I forgot it. Now I wonder if I can open the international services for it and

Questions

 • Account & Usage

69

8

0

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Returned Equipment but Already Paid Fee for Not Returning Equipment

I paid the fee charged to my account for not returning my equipment (the router/modem for my fiber internet service that I had before cancelling my account). However, I found the equipment and just returned it the other day. How and when can I receive a refund for the fee I paid for not returning th

Questions

 • AT&T Fiber Equipment

62

4

0

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Email

How do yku cdeate an at&t email

Questions

 • AT&T Internet Security

53

1

0

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Prepaid Service Plans

I would like to know why on your prepaid service plans when there is a cheaper one available we are not informed about it?

Questions

 • Wireless Account

64

7

0

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Closed

My voicemail has never been accessible, and I assumed it was because I hadn't set up. I tried to set it up but it simply wouldn't work.

I've never been able to access my voicemail, and I thought it was because I hadn't set it up. I just tried to set it up tonight and discovered that it simply won't let me set up. I have an iPhone XR that's on iOS 15.0, whenever I go to the Phone app and open the Voicemail tab, it says "Call Voice

Questions

 • Apple

58

3

0

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Reinstate my closed account

Hello, Is it possible to reinstate my account and number? I had to close it because I was moving away internationally. Now, I am planning to move back to the States. So, I am just wondering if I would be able to get my number back? Thank you

Questions

 • Wireless Account

138

1

0

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Fraudulent Account Opened with My Personal Information and I am Unable to Call AT&T from Skype

On Sunday, April 3rd, 2022 at 1:15 AM I received an email from AT&T Online Services with email address [EDITED] letting me know that "Your online AT&T bill isready." The bill is for Account ending in: [EDITED], and the Payment due: 04/04/2022 I did not opened such account. I am a victim o

Questions

 • Wireless Account

153

9

0

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Healthcare worker discount with secondary user

I currently have only internet service and I am the primary user on the account. I am looking to add wireless service. I added my wife as a secondary user, and she is a healthcare worker. Will I be able to apply the healthcare worker discount for wireless even though it is the secondary user who is

Questions

 • Wireless Billing

694

3

Accepted Solution

Official Solution

Late Payment Arrangements - How To Set It Up!

Need extra time to make a payment? Not to worry, with the myATT app, you have the ability to schedule a late payment and setup a new payment method! Setting Up A Late Payment/ Splitting Your Payment Go to Make a payment arrangement to see your available payment options. Pick the date you

Questions

 • Wireless Billing

59.6K

17

0

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Is there any way I can get my account balance back?

Hi my name is Louis and I am using a prepaid AT&T account. I am currently living in Indonesia and I have noted that my account balance would expire on the 9th of June. However, I tried logging in to my prepaid account on that date but unable to. I have just recently logged in and made a payment

Questions

 • Account & Usage

74

2

0

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Cancel my prepaid plan now.

I left the states last december, and back then I thought I opted out from autopay. AT&T is absolutely ridiculous that it does not let me cancel easily from another country. It doesn't even allow me to log in or do anything. Seems like the only way to approach is to call prepaid service, but I t

Questions

 • Account & Usage

152

2

Accepted Solution

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How to restore suspended service?

hi my service was suspended and when i talked to collections she said i could pay a different price from the past due. forgot was it was called but i got off work and now i cant call due to them being closed. if i go into a store will they see that same info? i cant do anything without my phone sig

Questions

 • Wireless Billing

57

3

0

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No reimburse after service cancellation

I cancel my account some months ago. I switched services at the beginning of the last month of service. However the reimburse I received has nothing to do with I paid in that last month of service. I should have received the prorated amount of the service that was not used which was like 21 days. I

Questions

 • Wireless Billing

264

4

0

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Service Cancellation Confirmation

I called customer service today to cancel my U-verse and internet service, but wasn't told I would receive a confirmation letter or email. However, when I read about returning equipment, the website mentions showing a letter or email to FedEx or UPS. How long does it take to receive the confirmation

Questions

 • U-verse TV Account

449

1

0

Accepted Solution

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False information and fake advertisement

Unfortunately we have been advices for an attorney to take this case for all irregularities. ATT is offering false advertisement and publicity. In the stores the information is different to the “real information”. In our case we brought 2 new cellular phone with still warranty with apple (iPhone 8 a

Questions

 • Wireless Account

254

6

Accepted Solution

Official Solution

What if I do not activate the prepaid sim card after it is delivered.

I ordered an AT&T prepaid SIM card, and when I ordered it I already provided all the information about my debit card.So the $5.29 for sim card delivery has already been paid from my debit card.But the problem was, when I placed the order, I was going to activate the AT&T prepaid plan, but su

Questions

 • More AT&T PREPAID Discussions

334

3

0

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"The account has been disconnected. Please contact Customer Service."

I'm not able to login to my prepaid account, receiving message as above when trying. Balance expiration date May 26th. I'm currently out of the US and can't use my AT&T # from where I'm at. Is there any chance to get some assistance to reach my account?

Questions

 • Account & Usage

323

2

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