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Student back home in Singapore, I want to deactivate phone number but unable to log into account due to OTP from US number

I am currently back home in Singapore due to Covid-19, and had forgotten to de-active my US number whilst there. And now I am unable to log into my account via the website as it requires an OTP to be sent to the US number, the AT&T app also won't let me log in. So now I have no possible way of deact

Questions

 • Online Account Access

15

8

0

Log out

Hello! Just experienced something different with ‘Account Overview’ page. The ‘Log out’ button has disappeared. What other options are there to completely ‘Log out’ of ‘Account Overview’? Thanks.

Questions

 • Online Account Access

3.2K

2

0

0

Suspend account from abroad

Hi there! I am physically abroad and want to suspend my prepaid account and stop auto-pay service but I forgot my password to login. Since I can't receive text messages from my att number, I can't reset my password and log onto my account. How can I make this change? Is there an email address I can

Questions

 • Account & Usage

82

4

0

A hurtful situation

Hello, my name is Derek and I am writing in regards for my mother and sister who have both been dealing with chaos and trying to get our account resolved for over 2 weeks going on 3 now. We have been loyal customer since before AT&T bought Alltel. We are trying to upgrade our phone as well as port 2

Questions

 • Account Features

49

1

0

email login issues

I am unable to reset my password and noone answers the phone when i try to call the 1-800 number. Anyone experience this?

Questions

 • AT&T Internet Email & Security

15

1

0

Turning off automatic payments for someone who has recently died?

My mother died in March. We had a joint credit union account, now simply mine, from which payments were made to ATT. I assume these are automatic, not done by any direct effort of my mom who was quite frail in the last few months. I don't know if this was for telephone service, internet or somethin

Questions

 • Wireless Account

284

2

0

I'm moving to a new address

Hello, I am moving to a new address this month and have not been able to successfully speak with an employee online or over the phone to submit the new address information. We will be moving in 10 days. I know this is not an easy time to get in contact with the COVID-19 quarantine, but I want to mak

Questions

 • AT&T Internet Installation

33

1

Access denied from internal links to other at&t account areas

Today I received very raw access denied responses (as plain as an old unadorned Apache 403 error page) when using AT&T internal account and billing links after I had already successfully logged in. Has AT&T.com been hacked, or have I simply stumbled into AT&T's "don't let your left hand

Questions

 • AT&T Internet Account

39

5

0

Unauthorized Line/Phone added onto our family plan.

We currently have a family plan under att and recently discovered that there was an unknown/unauthorized line on to the plan. We only discovered this after one of my brothers broke his phone and asked to check if we had any insurance on the phone via att. The primary account holder is my mother with

Questions

 • Wireless Account

56

3

0

Moving ADI Equipment and Upgrade Cost

I have been talking with AT&T for several days now about getting our fiber equipment moved so that we can install our new rack. We have ADI with a managed router.   The closest I got to having my request heard was when a tech talked to me about upgrading our speed which would also

Questions

 • AT&T Fiber Equipment

9

2

0

Trade In Credit never applied.

I left my old phone at a local AT&T store with an employee who assured me it would be sent in for my trade-in credit on October 30, 2020. On my February bill I was charged $500 for not returning my phone! I'm not sure how to proceed now...I've called customer support but they were unable to cre

Questions

 • Wireless Account

71

2

0

No Mobile Data Service

Hello, As of around 10:00 am, I have been receiving the following notification when trying to send a message:   "No mobile data service: Temporarily turned off by your carrier"   The service bill has been paid for and payment isn't due for another week. Who may I contact to rectify

Questions

 • Network Coverage

227

1

0

Complaint

The whole warranty replacement game at AT&T is a joke. You get a new phone, send your old phone back, it magically get's lost in the mail and now you the customer are responsible for paying for the phone even though you did everything you were supposed to do and mailed it in, got tracking informati

Questions

 • The Military Discount

296

3

0

Need to Disconnect BAN account

I cancelled service with Sonic on 4/7/21 but there is still an active internet line to that address, and the next tenant cannot set up internet. After speaking with agents on the phone, I was given an account number, BAN #, to give to an AT&T agent to disconnect. Since the business center is clo

Questions

 • AT&T Internet Account

40

14

0

Upgraded to Elite Plan Scam

I called into Customer Care on June 13th to ask about a phone installment. Instead, "Jerome G" insisted I upgrade to the "Elite Plan" because my current 30GB plan was overcharging me. He told me I currently paid $220 for my two lines, but with this new promotion, I'd only pay $212.34. He said it inc

Questions

 • Phone & Device Upgrades

182

4

0

Anybody else filed an FTC Complaint against ATT?

AT&T has been trying to steal from me since acknowledging, in writing, the disconnection of my account on 9/30/2019.  They kept billing me.  They called me.  I explained.  I wrote and explanation.  I filed a complaint with the FTC and even sent them the copy of the entire filing.  They now just put

Questions

 • AT&T Internet Account

97

1

0

Trying to activate phone & SIM, says I have wrong Zip code

I'm trying to activate my phone and SIM card. When I input my phone number and zip code, 'ACT105: We don't recognize the zip code you entered." appears. The zip code is the correct one. I am currently abroad and was mailed my new SIM card. What should my next step be?

Questions

 • Apple

180

1

0

I believe my account has been hacked and compromised

My account seemingly disappeared two days ago and none of my passwords or personal phone numbers work for the reset and the recovery questions say my answers are wrong. I am worried that I have been hacked because the recovery email is not one that I own. Can I speak to someone about returning my ac

Questions

 • AT&T Internet Email & Security

35

1

0

frequent dropped service

I have been having a problem where frequently (3-5 times per day) my television and internet services will completely disconnect at random. It will reset itself and come back online within a couple of minutes, but it has become a frustration. I am wondering if there is anything that I can do with

Questions

 • AT&T Internet Equipment

37

2

0

Does ATT black list certain web addresses

Can't log into certain sites just in the last few weeks. Quick Books, fashion design, checking account

Questions

 • AT&T Internet Features

18

1

0

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