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Speedtests report fast internet but web browsing and downloading super slow - connection often drops entirely

Speedtests report fast internet but web browsing and downloading super slow - connection often drops entirely.

Questions

 • AT&T Fiber Equipment

31

0

0

Sudden data spike

I have been an AT&T customer for six years and have in that time never got close to using more than 1.5 GB in a month. Recently my data usage spiked. I initially had an iPhone 6 and struggled with it there. The issue was that the safari app would go through an average of 10 MB per minute doing thing

Questions

 • AT&T Internet Plans

677

2

0

0

Unlimited data DOES NOT apply to tethering?

So right now we have 4 lines and 40 GB a month Out ONLY source of internet at home in a rural area is tethering. It works well but I am wondering If we went to the unlimited data, how would that work for tethering? Right now we use on average 32 GB a month from tethering alone for 1 line.

Questions

 • Data & Messaging Features, Internet Tethering

585

2

0

0

Contact Information for AT&T's Distribution Department

I need to contact the distribution department in order to gain more information on alignments of buried/overhead lines that may exist on a site where my engineering company is entering a design phase. And as an FYI, I already have placed a OneCall and this is the direction given to me by them, to

Questions

 • AT&T Phone Equipment

28

6

0

$15gb Over Usage - Higher Data Plan + another $15/gb over, then increase data plan, etc.

I have been an ATT customer for many years. I have a mobile plan and 2 years ago increased it to the family plan. I have my smart phone and one for my daughter for school. We originally had a 3gb plan. This was fine but then we started receiving $15/gb over usage. Usually $30-45. Att would say its d

Questions

 • Wireless Billing

606

4

0

0

Charged with data overage because my son used date while out to sea in the navy

Good morning,My son is on his first deployment and did know using apps while out to sea would charge a lot in data usage. He is on my plan and we were charged $723.21. When I called the first time all att tied to do was sell me more stuff and told me it wouldn't show up until the next pay period bu

Questions

 • Wireless Account

43

3

0

Sudden Spike in Data Usage

Backstory, I went on a 2.5 hour trip on a vacation... using Apple Maps on the iPhone. I used Maps for the whole time during the trip... and I only used about 20mb to 30mb during that span. Well, that’s according to the data usage on the website. Recently, I go to a restaurant using Apple Maps on the

Questions

 • Wireless Account

2K

3

0

0

tree branches weigh down phone lines 295 vine st 30601

2 large oak trees have branches dangerously weighing down phone/data lines (not power lines) at 295 vine st Athens ga 30606.  Georgia power says they are not their lines. please have someone look at them.  local tree service said they could not do it and told me to contact ATT.  thank you very much 

Questions

 • AT&T Phone Equipment

321

1

0

0

Upload speed is less than 1mb but at&t app says its 20?

We have used at%t for awhile now, recently our upload speed dropped to 1mb, and even lower randomly, but on the at%t app it says the internet is fine, and when calling the bot they use to tell you about it says the same, I have restarted the gateway, I am wired with ethernet, We can't get in contact

Questions

 • AT&T Internet Equipment

57

20

U-Verse DSL Latency

I am experiencing, and have for some time, major latency issues. At worse it will be around 2500ms.  At best, it will be around 250ms (after modem reboot).  The previous home owners used indoor CAT5 cable that ran from the junction box to the modem.  It is aluminum based wire and not

Questions

 • AT&T Internet Installation

24

1

0

My SIM seems to have died. What now?

I have an AT&T / ZTE MF279 with an old unlimited AT&T data plan that has been working fine for quite a while. Yesterday it went on the fritz. A friend has the same device and data plan, and he brought it by to use for a while until I get mine fixed. I did some testing and swapped the SIMs

Questions

 • Other Phones & Devices

56

1

0

HUGE MISTAKE

What mistake. First we switched from Verizon because I got suckered in because they said they could save us a ton of money by bundling cable, internet, and wireless. Well, $176 in activation fees for switching was the first mistake. To which they said sorry we'll take a whopping $63 off your bill wh

Questions

 • Network Coverage

30

2

0

How to VPN over private (internal) router

How does one use a private router for bridging/routing one's vpn traffic over the gateway router without resetting/factory defaults?Thanks for the help

Questions

 • AT&T Internet Features

11

1

0

High Speed internet service

200 yards from my home is a school that has AT&T fiber internet service. I would like to know if I can have that service extended to my home - I am prepared to pay the costs to do so. We live on a rural road with no other houses between me and the school. I am an existing customer with AT&T

Questions

 • AT&T Fiber Installation

37

2

0

Excessive data usage since getting new phone

Since getting my new phone (8pIus) I am blowing through my data like crazy!! Every month it gets worse. This month, I actually went over when I usually go into the next month with rollover easy, for years. I went from an iPhone 6 to an 8 plus in December, so forget the “3G to LTE” so ludicrously pro

Questions

 • Wireless Billing

971

7

0

Issues with Group Texts not going through and coming in as Unknown or out of order and late

I have been dealin with major issues with group texts for several weeks now. I never had an issue until recently. I have reset my phone multiple times. and every time I do, text messages come flooding in, either super late or very out of order! Or they are flooding in as Unkown messages so I have no

Questions

 • Data & Messaging Features, Internet Tethering

1.4K

5

AT&T 51001-51999 ports conflict with a gateway reserved port

Subject speaks for itself, I'm trying to port forward ports 51001-51999 for gaming and it gives me the conflicting error message. Can anyone explain the reasoning behind this and let me know if there's a work around? Thanks a lot!

Questions

 • AT&T Fiber Equipment

80

1

0

AT&T Access Program

According to your website, the access program will begin in April 2016 and continue until April 2020. Participants who qualify for the Access program from AT&T after April 2019 may continue in the program for 12 months from the date of activation. Does this mean after April 2020 that the program wil

Questions

 • AT&T Internet Plans

64

0

0

I'm paying the 75 Dollars prepaid plan and I don't have access to 5G.

My plan says I have access to 5G. I'm in a zone with 5G coverage but my phone is always with the LTE icon...

Questions

 • Plans & Features

29

1

0

Phone service options for tablets

I have a Samsung Galaxy Tab A and I use prepaid services. The only plans available are data plans. Is there any possible way I could get phone/calling services on my tablet? If there is,is there a way to port my old number?

Questions

 • Phones, Tablets & Devices

308

1

0

0

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