Hello. This past weekend I was able to watch movies on Max in 4K. Yesterday none of the content is available in 4K, Dolby Vision, or Dolby Atmos. I have not done anything different with my account but things changed for movie and series content. I would appreciate any information as to be able to wo

No matter what I do it says the account can’t be verified

Every time I try to login to MAX it says it can’t verify my provider. I’ve had AT&T for almost a month and it hasn’t worked

So I've been in the same boat as the rest of you that should be getting HBO Max as part of your qualified AT&T Unlimited mobile plan. I'm very familiar with user authentication services/protocols (what I do for a living) and I'm pretty confident that the problem has something to do with how the cred

Hi, My HBO max account, that i've had access to since I became an AT&T customer is no longer accessible. I followed the instructions to log in with my AT&T account, and they say my subscription is not eligible.  

HELP!! Cant activate Max. Chatted with someone earlier on my phone who said to login on a computer to "activate" the max benefit. Well here I am and there is no such tile and doesn't appear to have been one for close to a year now. Is this still a benefit you are offering to long time customers like

Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later. If you were using an app, close this page. Otherwise, start over. On three different browsers (after clearing my cache, cookies, etc),

How to find accurate numbers

We have the Unlimited Plus Enhanced plan, and have had it for many years. I have received a text saying we should have HBO Max, and so I tried to login but got the "Can't Verify Subscription" error. I'm positive I'm using the correct login information, as I just logged into the site with the same in

I AM MAXED OUT REGARDING AT&T HOLDING ON AND NOT GIVING UP DIRECTV. WHEN WILL AT&T GO AWAY?? WHY IS TAKING SO LONG FOR BILLING AND CUSTOMER HELP GO BACK AND STAY WITH DIRECTV? I REALLY DO NOT LIKE AT&T, GAVE THEM UP MANY YEARS AGO AND WILL NEVER GO BACK. I'M TIRED OF GETTING EMAIL

Still trying to find out if we are keeping 4K/ATmos streaming on out AT&T/MAX accounts? Since there are now 3 tiers of MAX Ad-supported Ad-Free (1080P) Ultimate (4K/Atmos) When i log in to my MAX account, it shows (AD-Free)

So I've had HBO Max for free for a long time now through my wireless plan, with no intentions of switching plans because it's no longer offered. As we know, with the spinoff of Warner and Discovery, there's going to be a new/merged service called Max. I want to know, especially since the price will

I want to change my 4 digit pin code

it says this is not available in ur country. I am in us and bought the phone in us.

Having issues with Directv and max

I accidentally locked my sim and need to get PUK Code

The current subscription provided by AT&T is the add-free tier which does not include 4K or dolby atmos. I would like to upgrade to the ultimate tier which does include 4K and dolby atmos. Is this possible? I cannot find a way to do this through account management.

Hello! I recently learned that Max becomes included in my plan. I accidentally signed in with ATT login in my friend’s Max account. Now their account has my Max Ad-Free plan. I want to cancel the subscription but cannot find it for the life of me. Please help me cancel this subscription. Also, I hav

Got text saying I can get Max with my att account. When I tried it would not let me.

How can I upgrade my included MAX (HBO) subscription to 4K streaming service?