To describe the situation literally took me an hour putting it in writing because it had gotten so complicated that I feared trying to address it via a phone call ( which would have been perhaps my 10th session in an ongoing saga)    I tried to convey the situation through Direct Message to the Soci

I purchased new iphone 12 max pro & wanted to trade in my iPhone 8 for the "up to $700 credit promotion" but I never got my trade-in labels. I requested them twice online (including online chat 2x) and it's been already 3 weeks. Can't get anyone to help. Someone help me return my old phone so I

I have been calling AT&T for 3 weeks. I mailed our trade in back in Nov with tracking and used the label provided by AT&T. The trade in has not been logged in as received. I now have a $500 charge for the old phone on my account. I keep being told I have an "urgent case" and that I will be c

I was sent a new phone that doesn't work and my old cell phone had it's service removed because it's not 5G capable. I cannot log into my AT&T account because I don't have a connected phone so I receive a verification code - even after entering my ID and password correctly. I don't care about yo

When I first signed up for AT&T it was becuase it was the only carrier that I could receive service in my home with. However, in the last couple months it has become the worst cell service I've ever had, I can't even receive or send text messages in my home. I've missed very impor

I have been an At&t customer for a long time. I get an email everyday to UPGRADE, GET 2-FOR-1, blah blah blah....I always read the small print and follow all directions to the letter.  So...during Covid-19, my sons phones were due to upgrade and I thought, Ok-why not, I will UPGRADE, GET 2

I am on a plan with my family, and want to upgrade one line (A) using another line's (B) upgrade. We have done this succussfuly many times in the past, but the most recent time we had a different experience. Line A used line B's upgrade to get an iphone 4s. After purchasing the phone online at att.c

I ordered an iPhone 12 pro, received it and found it was not quite what I wanted. I returned it in the box it came in the day after I received it. I wanted to, instead, upgrade to the iPhone 12 max but I have found a roadblock to doing this. Apparently the device I returned has not been received by

I have been wanting to upgrade my phone when my dad's upgrade became available. Had to downgrade a while back, because my old phone broke. My parents called AT&T about upgrades and the new next program. They were told that I could upgrade but that it would change the plan that my family has, becasue

I cracked my phone's LCD and it's completely blacked out over the past 24 hours. I ended up getting an upgrade since it was cheaper than replacing the LCD. Is it still possible to transfer my data from the original phone? I can no longer unlock it with the pin or the fingerprint reader.

I traded in my iPhone X for the new 12Max. It has been 3 billing cycles and no credit for the phone yet. Called and was on hold over 15 minutes. Used their box and label, seems like an issue with AT&T. HOW DO I GET MY MONEY

I am looking to do a Tranfer Upgrade Eligibilty (https://www.att.com/esupport/article.html#!/wireless/KM1129119) to move my upgrade from my main line to an alternate line and then my main line would assume the installment plan from the alternate line.  I am being told this cant be dont unless the up

Hi, I am on AT&T Next Every year plan on my iphone x since last year . Now I have paid off 50% of the device charge and was eligible for Trade-in.( simply give back the current phone to atnt and get a Iphone XS). so I did a online order via Live Chat from atnt Mobile app. And accepted the terms and

Hello on my father account took out phone and had it for about 3-4 month which was Samsung s5 but s6 came out and thought I could return phone and get s6 but representive said I had to pay off entire balance of phone which was like 700-800 then I could could. Could someone please help. IF POSSIBLE M

I have an iPhone XR RED and the paint is chipped in one small spot. It is smaller than a grain of rice.  Will they accept this as my trade in? The screen is in perfect condition and it works great.  

Why when you lose your phone and try to purchase a new one online do they send a security code to the phone you lost? I addressed the issue this morning with a rep for 20 minutes and she couldn’t help. I asked her to get me someone who could so she sent me to a manager named “Jennifer”. I was on the

I'm looking into getting a new phone, and the total required to pay now is $142. However, I've noticed that it says that they couldn't check my credit. It's a bit worrying because I don't want to have to pay some kind of surprise amount. Is there any way I could be certain that I only have to pay th

I don't like my S10 phone. My S7 is so much better - better quality, better sound, better picture and better designed phone. I found online that I could update my S7 with software System Update 33 (and 32 and 31). Is it really possible to update my S7 to S10 standards? I had many problems with the

recvd an email a couple days ago that i needed to upgrade my profile since the mailing system was being upgraded on 8/12. is that legit, or a fishing expedition ?

I have multiple Samsung Galaxy s6 active devices that I can't get to update. The phones are stuck on android 6.0 and 5.0 and when I try to update some devices say they are up to date and some fail halfway through the installation. I have called AT&T technical help, which didn't work. I took the devi