Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (813)

Relevance

Accepted Solution

What are some equipment upgrade options

I have internet 50 plan, and have tons of WiFi devices and plan on getting a NAS.  I currently have a Arris BGW210-700 and currently see modems/routers on sale. Im looking for more features and future upgradability and something that can handle multiple devices. I currently looking at:Netgear Nighth

Questions

 • AT&T Internet Equipment

156

2

0

0

Accepted Solution

Will a Pace 5268AC Gateway & ALCATEL-LUCENT G-240G-A ONT support Gigabit Fiber?

I currently have U-Verse with 25M internet and Fiber to the Prem.   I am interested in upgrading to 300M or even 1G internet but I want to be certain my current hardware will support it.   As I mentioned in the title, I have a Pace 5268AC gateway and a Alcatel-Lucent G-240G-A ONT.&nbs

Questions

 • AT&T Fiber Equipment

89

3

0

Accepted Solution

iPhone 11 (september 2019) BOGO, anyone else not getting their credits?

Hi! I did the BOGO with my upgrade on my existing line and added my friends line from verizon over to my plan, making her device the "free" one. I used to work for AT&T and am very familiar with the fact that it takes 2-3 billing cycles for the credits to hit your account and you will also receive a

Questions

 • Wireless Billing

298

3

Accepted Solution

Fiber Internet order has not been completed for over a week.

So the situation is a little complicated at this point and general customer service and their supervisors have been absolutely useless in helping. Tech support is slightly more helpful but also couldn't help. I was having intermittent issues with internet stability with the old Uverse internet wi

Questions

 • AT&T Fiber Account

144

5

0

Accepted Solution

5GE - iPhone 12 - still running at cellular data speeds identical to my iPhone 11 Pro Max on 5GE

5GE - iPhone 12 - still running at cellular data speeds identical to my iPhone 11 Pro Max on 5GE I guess what I'm really saying is, what did I upgrade for? Did AT&T expect that they're going to continue rebranding LTE to 5Ge and that people like me wouldn't know any better? Because I do

Questions

 • Apple

2.4K

10

Accepted Solution

DHCP, DNS, EAPOL errors on ATT gateway - no resolution!??

I have ATT Giga internet with a gateway and a GT-AX11000 router.I'm sick and tired of the intermittent internet disconnections due to the issues logged below. Support is full of drones that don't really know anything and I've already replaced the gateway once and reset the gateway COUNTLESS TIMES!TH

Questions

 • AT&T Fiber Equipment

1.1K

6

0

Accepted Solution

NEED AN UP TO DATE ROUTER!

my current router, 2Wire 3801 HGV-B, it's OLD and I NEED A BETTER REPLACEMENT! HOW CAN I GET A NEW MODEL? has an issue with intermittently resetting itself @ the WRONG TIME! And that's not GOOD SINCE COVID-19 Has Sent me HOME WORKING FROM HOME! I NEED A NEWER, BETTER MODEM!

Questions

 • AT&T Internet Equipment

70

6

0

How long till we can get faster speeds?

I live out it a rural area and we currently have AT&T internet out here but it is the outdated copper broadband connection. I really want to know when we can get a faster speed out here we already have your service all that is needed is for you guys to run fiber service out on poles you guys are our

Questions

 • AT&T Fiber Installation

32

1

0

Best Way to Upgrade/Change my iPhone 5S to an Android Device

Hi there! I am less than (and almost) half way through my 2-year mobile contract. I have an iPhone 5S. I would like to switch to Android however. My wife has an iPhone 6 and she would like to keep her iPhone. We're on a family plan with AT&T. It doesn't appear possible to change my phone online. Whe

Questions

 • Phone & Device Upgrades

418

3

0

0

How much will it cost to upgrade?

If I buy a certified like new Samsung Galaxy Note 5 White 32GB on AT&T Next 12 which would cost $31.45 per month and the device is $629 total to pay off, how much would it cost me to upgrade to a new phone in 12 months with a trade in of a perfect condition Note 5?

Questions

 • Phone & Device Upgrades

361

1

0

0

Phone Upgrade

I've been in my contract of 2 yeas for almost one year, the contract ends in May of 2016. My account says that I have the option to upgrade my phone now but only at a partial discount. Can anyone tell me how much it would be the discount and what are my upgrade optios, because I wouldn't like to cha

Questions

 • Phone & Device Upgrades

291

1

0

0

Upgrade Fees?

I have an iPhone 4 that my dad gave me after he got a new phone. In November of 2013 I activated it and started using the line that my brother had previously used before switching carriers.. How much would it cost to upgrade to the LG G3?

Questions

 • Phone & Device Upgrades

388

1

0

0

Upgraded Wifi = Worse Experience

Somehow I seem to have gotten the short end of the stick on this one. I used to have 6mbps of internet and for the most part it at least worked. I have upgraded to 75mbps, and the internet seems significantly worse. How does it go from 6-75 and become a worse overall experience. You can stream and i

Questions

 • AT&T Internet Features

56

0

0

Newest Update for Samsung S5

My phone received the newest Samsung update a few days ago and I've had nothing but problems ever since. My apps are lagging.  Most aren't working at all.  It takes forever to load them and when they do load they are extremely slow.  Can't even use Facebook because it freezes immediately.  Had no is

Questions

 • Samsung

477

6

0

0

How are tech visits handled during the quarantine order?

I have internet 18 but really want to switch to internet 1000, it says a tech visit is required. I don't really feel comfortable with this. Is there a way to do a self install?

Questions

 • AT&T Internet Plans

21

0

0

Ordering

I recently ordered the galaxy smart watch. The order process went great, however the processing of the order itself is proving to be ignorant. I got the order confirmation which still says in progress. If I call the number for the order status however it says that my order is complete. So, I cal

Questions

 • Phone & Device Upgrades

52

1

0

Questions about Fiber 100 & 1000.

I'm currently Internet 50 & U-verse TV 300 customer (I recently signed up). I didn't know but I am eligible for AT&T Fiber at my address.1.- Can I upgrade to 1000 without extra charges?2.- If I upgrade to Fiber 1000, are they going to run real fiber to my home? I mean, I am not a tech savvy but I th

Questions

 • AT&T Fiber Equipment

1.6K

0

0

0

Tendered to returns agent Bellmawr,NJ

I used the return label provided on 2 packages and now being billed for activation and others  and also recieved a text saying i am going to be charged.These 2 packages were sent.HELP

Questions

 • Phone & Device Upgrades

17

0

0

Purchasing a new BYOD device abroad

I am in Italy for the next 6 weeks. I am eligible for an upgrade with my current iPhone XS Max.  But I am interested in the Samsung Note20.  Would I be able to purchase a new phone here in Italy and just move my sim card over to it?

Questions

 • Phone & Device Upgrades

24

3

0

Free Mobile Upgrades

Does AT&T consider free mobile device upgrades, especially for their loyal customers? Years ago, phones were upgraded of course there were fees associated, but nothing compared to the prices these days.

Questions

 • Phone & Device Upgrades

21

1

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.