
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Closed
Hey everyone, Here are some great links to guide you in possibling upgrading your device. Check them out here Did you know you can use another line on your account to upgrade yours when it's not yet eligible? Check it out here as well! What are my upgrade option
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
I currently have Internet 100 plan. It appears that Internet 1000 is the same cost now. I also have a static external IP address. Can someone tell me if they know whether an upgrade from Internet 100 to Internet 1000 requires a change in one's current static external IP address?
Questions
•
AT&T Internet Plans
Accepted Solution
Official Solution
I'm looking to upgrade my prepaid phone, but don't like any of the current prepaid phone at&t offers. If I purchased a new post pay phone from AT&T, could I use it with my existing prepaid account without changing to a post pay account?
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
Hi everyone! I currently have a Xiaomi Mi 8 SE. Is a 4G device, and does support HD Voice and VoLTE. However, it is not on the list of phones which will still work on ATT network after 3G shutdown in February 2022 (no Xiaomi phone is listed there) https://www.att.com/idpassets/images/support/wire
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
I did make upgrade of my iPhone 7 for an Xs at Best Buy (old phone from an att retailer). They told me I have 14 days to give back and gave me a link shipmentmanager.com/attnext but that links takes me nowhere. ¿how can I send them and where I can have a the labels? This is my 7th day.
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
Is an iPhone 8 plus that has a non responsive touchscreen but the display still works considered a phone in good working order for the purposes of trading it in on an upgraded phone? My display works great but one cannot interact with it--no gestures or anything work. Home button works, thoug
Questions
•
Apple
Accepted Solution
Official Solution
If my friend gave me an iPhone as a gift and he forgot his Apple ID password and we tried using recovery mode but then phone is in activation lock. How do I get a receipt of proof of purchase so apple can UN ACTIVATION LOCK MY DEVICE. If I give you the serial number and IMEI number can you please he
Questions
•
Apple
Accepted Solution
Official Solution
I’ve been getting email ads from AT&T saying fiber internet is now in my area and offering deals on upgrading. Then I got a voicemail message from a name/number I don’t recognize saying AT&T is “getting rid of” old equipment and that I need to schedule an appointment to upgrade. So is
Questions
•
AT&T Fiber Ordering
Accepted Solution
Official Solution
I want to upgrade from my current DSL 5 Mbps to Internet 25, the fastest ATT can provide here (no fiber near house). I have a ADSL modem/router that can do 24 Mbps, which would be OK with me, if it worked. Do I really need to step up to a VDSL2 modem if I dont have a fiber outlet on the prope
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Closed
Does anyone know if my unlocked Xiaomi Mi Note 10 Pro phone will work with AT&T when they dump 3G next month? AT&T doesn't list this phone as being OK once they do the change, but then again, this phone was imported and they probably *never* listed it anywhere, and it works fine using their
Questions
•
Android
Accepted Solution
Official Solution
I keep receiving this email and I need to know if it is real or a scam? This email was sent to me by "AT&T Online Service. [email scrubbed] We are closing all old versions of our Mailbox as of June 30, 2022. Please follow the link below to update your account : New Version &nb
Questions
•
AT&T Mail Features
Accepted Solution
Official Solution
I currently have an ATT Installed BGW210-700, and it has a problem. Finally talked with a Level 2 Tech (ATT), and they are sending a BGW320 to replace it. Was told it could be self installed, with no problems, just changed the cables over to the same ports. I am seeing all types of information abo
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
For the stable operation of the mail server, I need a static IP address. In the technical support chat, I was told that I have to pay for a minimum of 8 IP addresses. To connect, I have to schedule a visit from a technician. Question 1 - can I connect remotely, don't expect a technician visit.? Q
Questions
•
AT&T Fiber Account
Accepted Solution
Official Solution
I tried searching for an answer (really!) but couldn't quite find what I was looking for. I wanted to upgrade my old iphone 4 (64GB) to a 6+ (128GB) and, of course, I qualify for an upgrade discount. I like ATT, so I'm just going to take the subsidized price all at once ($500 or so). I still have t
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
I am currently trying to pre-order the Samsung Galaxy S10+ from Samsung.com. For the financing plan I click on the ATT Next Plan (as that is what my family has been using for many years, and my brother has recently used for his iPhone 10X). When I sign into my account towards the end of the process,
Questions
•
Wireless Account
Accepted Solution
Official Solution
I have no phone to contact AT&T at the moment. I also wanted to know what information I need to bring to AT&T in order to get a new one. I am under my dad's plan and have no information on that. I only know my phone number and have my ID if that's of any use.
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
I live in rural Wisconsin (zip 53080) where AT&T's Internet offering is Internet Basic (768kbps).I'm curious about how to signal interest in having a high-speed offering, or know about existing plans.Thank you.
Questions
•
AT&T Internet Plans
Accepted Solution
Official Solution
I am going to be a new AT&T wireless customer and am porting my existing phone number to my new iPhone 13 Pro I ordered from AT&T also. AT&T asked for all of my T-Mobile info to do the port when I was preordering the phone. I'm worried that at the time they ship the new phone they are go
Questions
•
Apple
Accepted Solution
Official Solution
Hi, so I have a Note 4 and I want to upgrade to the iPhone 6S Plus in a few months which means I will have completed 6 months of my AT&T Next 24 agreement. Since I am paying this phone for 30 months and it will be 24 months by the time I want to upgrade, I want to know if I could pay off the remaini
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
Back in like 2016 I got a Note 8 through AT&T but it broke recently and I got a refurbished S9 that wasn't through them a few months ago because moneys tight and just changed out the sim card. I just got sent an AT&T Fusion Z in the mail which seems like a pretty crap phone after doing some
Questions
•
Samsung