Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (20.7K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

outlook 2019 stopped working,

outlook 2019 stopped working, Keeps asking for password. Same password used Web Email and Att Account, no issues.  Outlook 2019 on computer worked fine up to Thursday 26 May.  Pa

Questions

105

1

0

Accepted Solution

Official Solution

Oppo A53 phone not getting ATT Network signal (Internet & Voice)

I am using oppo A53 Android phone since last 5 months suddenly seeing issue that its not receiving signal since last few weeks, how to fix this issue?

Questions

276

1

0

Accepted Solution

Official Solution

Prepaid minute card

I purchased a new airtime card and the cashier said she added the minutes to my phone for me but there not on my phone what can I do I still have my receipt

Questions

361

5

0

Accepted Solution

Official Solution

Unlock my sim

I’m currently in lebanon and I can’t put a new sim card because my phone sim is locked. Please unlock my sim card

Questions

209

1

0

Accepted Solution

Official Solution

I am stuck in France and need access to my voicemails in the US

I have an AT&T prepaid monthly @$50 With the current situation I do not plan to head back to NYC before a while...I'm desperately trying to access my voicemails and have added the $35 International Add On.I have added the Add On, but my phone desperately says "No Service" or "Searching"--> have

Questions

143

1

0

Accepted Solution

Official Solution

Are there AT&T stores in India?

I am trying to order a new phone on my corporate business account but have it picked up at an AT&T store in India. Is that possible?

Questions

372

4

0

Accepted Solution

Official Solution

Closed

Want to use own modem with AT&T fiber

Hello, I currently the the AT&T provided Model: Humax BGW320-500 gateway for fiber. I have purchased AT&T extenders, but still get drops and/or low speeds on some devices. I believe it is because too many devices are connecting to the gateway. I would like to purchase my own modem that isn't

Questions

769

9

0

Accepted Solution

Official Solution

Billing clarification/ Information

So what does this mean when I see it on my bill ? What does it mean and when does it appear there? Thank you I appreciate it.

Questions

149

1

0

Accepted Solution

Official Solution

My phone number is being labeled as Spam Risk when calling ATT wireless customers and I would like this to end

When we dial ATT wireless customers from our office telephone number the call shows up as SPAM RISK. We are a legitimate business, how do I remove my number from that list?

Questions

594

3

0

Accepted Solution

Official Solution

Closed

Stingray Music

Stingray Music error "player could not be tuned to unexpected error" I have have unplugged TV from box, reset box and still having issue.  

Questions

318

8

0

Accepted Solution

Official Solution

locked voicemail

how do i unlock my voicemail.

Questions

65

1

0

Accepted Solution

Official Solution

Roaming in India

Hi, I have at&t prepaid and I had to travel to India on emergency and I reached India already. Just got to know that at&t prepaid doesn’t have roaming in India after reaching here and adding 35$ add on for roaming. Can you please let me know what my options are to have the number active

Questions

506

2

0

Accepted Solution

Official Solution

Made payment still showing balance due

I was set up for auto pay. But made a payment early for the full plan cost. I did not turn off auto pay there is still a balance on my plan what happen to the payment I made?

Questions

311

2

0

Accepted Solution

Official Solution

Tech says Fiber is available but Customer Service says no

A few years back AT&T installed fiber in my neighborhood, in fact they damaged my irrigation system as they buried the line in my side yard.. My problem is that when I contact AT&T customer service to upgrade to fiber, I am told it is not available at my address.  Neighbors on both sid

Questions

453

8

0

Accepted Solution

Official Solution

ATT Censoring group chats?

When trying to see the letters "USAA" in group chats, the message fails and reads "Unsupported content". I've tried both Google Messages and Samsung Messages. Both fail. All messages without "USAA" work. RCS is turned off. Sending "USAA" to a single person works. Just group chats fail where its MMS

Questions

204

12

Accepted Solution

Official Solution

Why does AT&T refuse to run your fiber line the way you want them too in your house and refuse to put the 320 fiber modem in the garage?

As a customer, I feel like I am paying for a service and as the owner of my house, I shall be able to choose how to run the fiber to my house and where I choose to land that fiber within my property. I was told that if the fiber had to be buried even though the box that they run from is 30 inches fr

Questions

880

1

0

Accepted Solution

Official Solution

Inbound email being rejected

I have email user who is having trouble sending me email, half of them are being rejected. I have his email address in my contact list.  It appears that the AT&T email servers are flagging it as span or bad links.  How do I resolve?    ----- The following addresses had pe

Questions

34

1

0

Accepted Solution

Official Solution

iPhone 5S unable to unlock because phone is not paid off

I have an iPhone 5S from eBay that I bought a while ago and I wanted to unlock it so I went to att unlock and it said that my device had not been paid off. How can I fix this?

Questions

107

4

0

Accepted Solution

Official Solution

BGW210 Being Replaced with NVG599

My ethernet has been extremely slow on my BGW210 gateway/router. Speeds to the router are consistent at 980/980 mbps. Speeds to my two ethernet attached devices is running around 280/300 mbps. I should be getting twice that. Wifi is actually faster. Also, my tv intermittently shows that the eternet

Questions

1.5K

3

0

Accepted Solution

Official Solution

Lost my phone, need to switch service to "new" phone - not data

So I lost my iphone a week ago, but my roommate gave me his old iphone. I have transferred all of my data (apps, contacts, passwords etc.) over to the new phone. My problem is that I cannot figure out how to switch my actual service over to the new phone so that I can access my cellular data, mak

Questions

245

5

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.