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Download/Upload Speed....Streaming....?

I called AT&T yesterday because when I stream hulu, Netflix or Prime, the programming halts - then restarts, then halts again.  They scheduled a tech to come out next day, he did and then he left with no explanation as what he did or what was next. I called back in today and got Donnika in the Phill

Questions

 • AT&T Internet Features

118

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Should have known better.........A snake is a snake is a snake!

My wife and I signed up for AT&T TV streaming service. We have had minor issues with connectivity but actually not bad for AT&T. We do not have AT&T internet, cell service or anything else. We are baseball fans and they were the only way we could see our team this year due to the sale of

Questions

 • HBO Max Account & Billing

44

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Worst customer service of my life- dishonest and unresponsive

I have never experienced such unbelievably bad customer service as I am currently experiencing with AT&T. I have been a longtime, loyal customer and the company has done a bait and switch on my internet price - lied to me to get my business - and will do nothing to make it right. I feel mislead into

Questions

 • AT&T Internet Account

54

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At&t (Edited per community guidelines)!

I was ok with my 300Gb internet until at&t called me offering faster and better internet 500gb! So I went a long and upgraded and my internet doesn't work since, they had me on hold over an hour to tell me that I have to wait 24-48 hours and to make a bad situation worst I'll be traveling overse

Questions

 • AT&T Fiber Account

57

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NBColympics.com and Uverse

Anyone know which uverse TV subscription is required to watch live content on NBColympics.com ? I can watch the NBC channel on Uverse TV just fine, but every time I sign into ATT I get a "your TV subscription doesn't allow access to this content, want to watch highlights?"  It's super an

Questions

 • Watching U-verse TV

129

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quickplay.vtsb core failed: 1501 - ERROR - Please Help!

Hi,I keep getting knocked off watching tv when using my Uverse app with my 2nd gen FireStick 4k. I have a Vizio smart tv (2017)My internet speed is good, my tv is up to date. I cleared cache, reset, reinstalled Uverse app. I reset Firestick, I reset Vizio. Nothing helps. This is driving me cra

Questions

 • Watching U-verse TV

155

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what are badges and who looks at any of this stuff?

I'm trying to get a problem solved with ATT service..do not need a social media hangout ...who cares about a badge or 5,000 of them? Thi seems silly to me....how do you get any tech help...? not just someone giving me 'atta boys?"

Questions

 • AT&T Internet Features

84

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Unauthorized Payments and Identity Theft

I have been on the phone for two weeks now everyday trying to connect to someone from AT&T to help me. I am a victim of identity theft and fraud my account was transferred as a First Net account a year ago and had my phone bill payed through First Net. Come to find out I was being charged an add

Questions

 • Wireless Account

21

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Very poor video streaming performance

Lately I've been experiencing very poor performance when trying to watch videos on youtube, twitch, and netflix. In some cases a video will hang for several minutes before it loads, sometimes even when I'm only on 480p quality. I pay 80 dollars a month for a 24 mbps service, but I'm clearly not gett

Questions

 • AT&T Internet Features

4.7K

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fiber optic Wi-Fi

Some apps (Disney Plus) are not opening at all on Sony smart tv and others buffering (HBO/MAX) every few seconds ever since we upgraded to fiber optic with a gateway box BGW3200-500. Also, apps on my phone will not operate correctly if I am connected to AT&T wi-fi but no problem if use roaming d

Questions

 • AT&T Fiber Installation

33

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Dallas Cowboys game NOT streaming from computer

I cannot get the Dallas Cowboys game to stream from my computer, why?  I have it in my package. They say I can only stream from my TV, however, I'm out of town on vacation and I want to watch the game.

Questions

 • AT&T Internet Features

124

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HBO Max What happened to the restart button?

The new update is kinda unbearable for me and my kids that want to watch the same episode or movie over and over. And the new update on Amazon Fire took the "restart" button away, again. Can we get that back? I don't know what it means to you, but to me with kids that are on a repeat binge for the d

Questions

 • Watching HBO Max

5.3K

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Closed

U-verse data usage skyrocketing

Wondering if anyone has any information on unusually high increase in data usage. I typically use 400 gb of my allotted 1500 monthly gb. But since November my internet data usage has tripled. Nothing has changed and I can’t find a device that’s leeching off my internet. There’s no way my usage has t

Questions

 • AT&T Internet Plans

27

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Service Dispute

Due to the pandemic, my job could not pay me as scheduled last pay but will give me back pay next pay (it how it is sometimes) i had payment arrangements set up and, obviously due to lack of pay (honestly not my fault), I couldn't keep the arrangments set. I work from home and my only source of comm

Questions

 • Wireless Billing

71

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U-verse App Permissions Required?

I want to watch live TV on my Samsung S21 using my U-verse App. To get All Channels I had to update the app, now I can't use the app unless I give ATT permissions to my phone....control calls, access to my photos, music etc. ? My phone service is not with ATT, why would I give permissions like that

Questions

 • Watching U-verse TV

82

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HBO Max subscription expired

I recently updated my phone plan because I was overpaying for unlimited. I was assured that I would not lose access to HBO Max because I use it often. However, now it is saying my subscription has expired. I have logged out of all devices and tried to log back in with my AT&T login and it is sti

Questions

 • HBO Max Account & Billing

51

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CONSTANT PASSWORD RESETS

Update 9/21/22 I spoke to the digital assistance center today and AT&T has finally has fallen on their sword (or at least I got an employee to speak off the record). The problem here is with AT&T email. The ATT mail (or Yahoo) domain servers are constantly forcing password resets for unknown

Questions

 • AT&T Mail Login & Security

117

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Streaming ESPN+ on iphone or ipad

We paid for an ESPN+ Subscription so we could stream SEC ballgames and watch on demand archived past games on our iphones or ipad. We have U-verse cable TV 300 with SEC Network and ESPN.   In the past we bought ESPN+ and could watch SEC games on our phone or ipad.  We are not able to

Questions

 • U-verse TV Account

655

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collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

 • AT&T Internet Account

395

3

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Will two wireless hotspot routers work on one account?

I currently use a Netgear Nighthawk Wireless Router to live stream games at an athletic facility and it works great. Does anyone know if it's possible to get a second wireless router to use at the same time using the same AT&T account I already have? I'm looking to stream two games going on at t

Questions

 • Other Phones & Devices

222

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