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Haven't been able to unlock an old phone

I have been trying to unlock an old phone for the past week. Tried multiple times online, all I get back is "we are missing some info and cannot unlock your phone now" doesn't tell me what issue it is. Spent 45 min on the phone with customer service the other day only for them to tell me that it wil

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Does World Connect feature work the same way when account holder is in France calling/receiving calls FROM the U.S.??

Does the WORLD CONNECT feature on an account holder's AT&T line allow the account holder to contact the U.S. and be contacted from the U.S. while the account owner is physically located and working in another country - specifically France?? Thanks in advance any and all help!

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103

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Does AT&T Throttle Bandwidth When Approaching Data Cap?

Hi, I've been having a serious issue the past few days. I don't know if it has anything to do with this, but Uverse was added to my area on Monday, however since that day, at about 6:00 or so every night, my bandwidth is throttled terrible. I can go from a ping of 80 to a ping of 1300 in any game I

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1.5K

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LAG ISSUES WHILE GAMING

ANYONE ELSE EXPERIENCING INTERNET LAG ISSUES WHILE GAMING?? I HAVE FIBER 300 MPS CONNECTION BUT LAG MAKING GAMING VIRTUALLY IMPOSSIBLE! PING JUMPS TO > 2 SEC!!

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252

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Issues with Group Texts not going through and coming in as Unknown or out of order and late

I have been dealin with major issues with group texts for several weeks now. I never had an issue until recently. I have reset my phone multiple times. and every time I do, text messages come flooding in, either super late or very out of order! Or they are flooding in as Unkown messages so I have no

Questions

1.5K

5

Upload speeds at .4 to 10 mbps with fiber 1000

I've been having terrible upload speeds for the last several weeks, and ATT support can't figure out why. I have a tech coming next Friday, but I have little hope that it will solve any issue, since the issue most likely resides on ATT's network.  I've seen several other threads stating the sa

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194

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Several issues with new fiber line (Speed issue, router issue, WIFI issue)

We just recently moved over from Spectrum as soon as fiber was available in our area (Direct TV stream and Internet using a BGW320-505 gateway), and I'm seeing several issues. I apologize for the lengthy post. 1) I'm supposed to be seeing 1000 up and down (which I "do" on the smart home app whic

Questions

322

9

AT&T throttling bandwidth anytime a direct dropbox.com download is started

I have a Pace 5268AC router connected via the 18Mbps plan. I spent about an hour tonight troubleshooting an issue with AT&T technician David who works via phone from Wisconsin. Here's what we finally deduced: Attempting to download a large (2GB) file via a web browser from dropbox.com result

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3.4K

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ZTE MF985 Speed Issues Since 3G Shutdown

I've been using a ZTE MF985 hotspot for the past 2 yrs with no issues and reliable LTE speeds. Since the 3G shutdown, my speeds has been cut in half, if not more.   From what I've read, this device is not affected since it's a LTE device and not listed as being affected. AT&T tech su

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250

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At&t Hotspot Box running Slow (NETGEAR Nighthawk M6)

My Hotspot box is really slow for gaming sometimes. At first it was good but over the past couple of days it's been SUPER slow on Online Gaming. It's so slow in-fact i LITERALLY have to use different launch options on steam to even decrease lag BUT still it's been slow. I have the hotspot on 5G mode

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22

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Upload speed is less than 1mb but at&t app says its 20?

We have used at%t for awhile now, recently our upload speed dropped to 1mb, and even lower randomly, but on the at%t app it says the internet is fine, and when calling the bot they use to tell you about it says the same, I have restarted the gateway, I am wired with ethernet, We can't get in contact

Questions

714

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Why is the unification process so overly complicated?

So I have been a AT&T costumer for over 10 years now. I have the wireless account and U-Verse internet account. At some point I "unified" my account, because it promotes it whenever you log in. Both bills in one? Simplify things? Sure! Why not? Well, now, years later, I need to move my niece and

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154

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NEED ANSWERS ABOUT NAT TYPE WITH FIXED WIRELESS INTERNET

I had fixed wireless internet installed about 3 months ago. My Xbox has been running on a moderate NAT type since it was installed, and now all of a sudden it has had nothing but a strict NAT type. Playing online is almost impossible. I don't understand why it all of a sudden changed? I've been read

Questions

410

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Speed is lower than the package I'm paying for...

Hello. I am paying for a 25mbps internet package but the speed never goes over 11mbps. This doesn't make sense to me. My son's computer is wired and everytime he checks the speed it always says 11mbps. Any idea why this is? Thanks, Tanda

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422

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Internet issues when using Netextender- Hardwired speeds go from 700/300 to 5/20...

Just in the last month, when I connect to work VPN through netextender, our 1GB internet comes to a crawl, will be around 700up/300dn with a ping of 15ms and then connect to netextender and it will be around 5up/20dn and ping around 200+.   I have done a ton of research on forums, found some

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ActiveArmor auto connecting VPN on private wifi

I have same problem as several who have posted previously. I can’t turn off the active armor VPN. No matter what I do it automatically reconnects. I turned off auto connect and I turned off the VPN in my phone settings. I’m on my home network that it tells me is secure. And it immediately automatica

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119

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"other Dos Attacks"

I recently have been having large slow downs in my internet speed. I was told by an AT&T tier 2 tech that the reason is that the logs show that there are numerous "other dos attacks" hitting my IP address and thus my internet speeds are slow.  I asked him how we could fix this and he said

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504

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Wifi range and signal strength

I just had fixed wireless installed in my home. The installer put it in the basement toward the middle of the house. When I checked internet speeds, I noticed the speed near the modem was over 20 Mbps Download and only 8.42 Mbps in my office (where I need the speed). Is there a repeater I can use

Questions

99

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Oneplus A6013 Compatible on "whitelist"

Sorry if it's in the wrong forum. I didn't know what category topic this falls under. I bought my own phone at Amazon. I had T-Mobile now I have AT&T.I went into the store and asked if my phone was compatible, the guy did some tests and used their sim in my phone and said it's compatible. H

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133

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Why can't I get faster internet service, even though the house next door, 50 yards away can?

I'm so tired of awful internet service through AT&T. We've been customers for nearly 20 years in our location and the best speeds we can get is 18mbps down and less than 1mbps up. We've literally BEGGED for better service and said we'd be willing to pay for equipment. Literally no one we call un

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