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Install SIM card and activate new phone before or after using Samsung Smart Switch?

Hello, I am hoping to use Smart Switch to transfer everything from my Galaxy S22 to my new Galaxy Z Flip 4 myself without having to make a trip to the AT&T store. I've watched several videos and it seems very straightforward, aside from one question I can't find a direct answer to.  

Questions

 • Samsung

16

2

0

Accepted Solution

I got Airtel ESIM in my iPhone XR mobile but I don get signal in USA

I got to know AT&T network will provide signal for Airtel customers can you help me to troubleshoot the Issue

Questions

 • Apple

108

1

0

Accepted Solution

Upgraded a line, use the old SIM or new SIM?

Hello, I've recently upgraded one of my lines and purchased an iPhone 13 pro max with an installment plan. I received the phone yesterday without a new SIM card; it was odd since it came with an iPhone 12 purchase last year. But, I simply put my old SIM from the old phone and activated the new pho

Questions

 • Wireless Account

2.7K

1

0

Accepted Solution

No service on new device, already activated and number port confirmed

Cannot figure out how to get to a human using the customer service numbers. Hoping for some help here. Here's the background: I'm switching to ATT prepaid from Cricket using a new unlocked pixel 4a I just bought.  I ordered and received a SIM card from ATT in the mail that has my old phone

Questions

 • More AT&T PREPAID Discussions

2.2K

6

0

Accepted Solution

Unlock problem: The "Enter the device unlock code" screen does not appear on reboot

I have obtained from AT&T an unlock code for the AT&T-locked Samsung S22 I bought privately. Unfortunately, when I reboot with the Consumer Cellular SIM card, I do not receive the screen that allows me to enter the unlock code. Could it be because Consumer Cellular (as an MVNO) uses AT&T

Questions

 • Samsung

67

7

0

Accepted Solution

Getting a "sim not provisioned mm#2" message on Galaxy S3

I've been using this phone since it came out and today after putting my phone down for a few hours I saw this message. I removed sim card, battery, rebooted many times and it keeps saying the same thing.  As far as I know the other phones on the account are working but this one isn't for some

Questions

 • Samsung

55

4

0

Accepted Solution

i need a way to get in contact with higher ranking AT&T management to fix my account and to stop the thievery.

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

Questions

 • Wireless Billing

124

28

0

Official Solution

No connection after trip abroad

Hi, My phone won't connect to AT&T network when coming back from a foreign trip. I need to remove AT&T SIM card, power cycle the phone, re-insert the card and then it will connect back. Same ritual with my wife's device. Both Pixels, unlocked. Why is this happening and can it be fixed

Questions

 • Data & Messaging Features, Internet Tethering

1.3K

6

0

Accepted Solution

Google pixel 4 xl locked

Hello, someone could help me, I bought my google pixel 4 xl by amazon butsupposedly the seller was unlocked and I got blocked, I am from Colombia andthe company that is associated with the phone is AT&T and I cannot unlock itbecause it tells me that I have payments pending, someone would be very

Questions

 • Android

72

3

0

Sign contract distantly

Hello, I hope to get an assistance here. Due to COVID situation I'm some kind of isolated and not able to go to a store to get a mobile number and sign att contract. Is there any option available that would make this possible somehow distantly? If it's possible could you please provide me with the

Questions

 • Wireless Account

32

3

0

Unlock my Phone - completed 22months on 24month contract

I'm at times frustrated with AT&T customer service. What they practice or advise as a policy once, the very next time another customer service agent denies.  My situation:1. Have been an AT&T customer for 10 years now2. Have my phone on a 2yr or 24months contract.3. Have completed 22months, and am r

Questions

 • Other Phones & Devices

338

2

0

0

Closed

cancelled account

cancelled account and suspended lines fraud team cancelled service and lines

Questions

 • Apple

54

1

0

Does World Connect feature work the same way when account holder is in France calling/receiving calls FROM the U.S.??

Does the WORLD CONNECT feature on an account holder's AT&T line allow the account holder to contact the U.S. and be contacted from the U.S. while the account owner is physically located and working in another country - specifically France?? Thanks in advance any and all help!

Questions

 • Account Features

56

3

0

AT&T SIM cards

Are all modern nano Sims the same? I did the BYOP back in early 2017 and got a free nano sim. If I use it with a branded phone, will all the advanced features be enabled or do I need a different SIM? Thanks

Questions

 • Android

263

3

0

0

Password recovery for at&t prepaid account when not in the US

Hi I have a prepaid At&T sim card and I wish to change my plan on my account. However, I forgot my 4-digit password (it is not the last four digits of my number) and cannot access text message from the sim card because I am in Singapore. What is an alternate way to reset my password?Thank you!Cordel

Questions

 • Account & Usage

16

1

0

Purchased older model phone on eBay + new mini SIM. Att cannot activate new SIM??

I purchased an ”unlocked” phone on ebay + a new mini sim card on ebay. both arrived. i put the new sim card in. i then went to att.com and tried to activeate the new sim card. each time i keep getting an error message. i called att and they were not able to help me. they said every time they try to

Questions

 • Android

113

3

0

my sim is looked

I was switching my sim into a friends device to see if his device was looked, and my sim is looked now! How can I reactivate it !I need it for this weekend! Could you help me?

Questions

 • More AT&T PREPAID Discussions

25

0

0

Trandferring from iPhone 8 to iPhone 11 and Having Issues Connecting to Cellular Data

I have transfered everything over to my new phone but I am unable to connect to the cellular data/AT&T network on my new device. I don't know where a QR code was provided (I don't believe it was provided) and I've tried resetting and switching out / switching back SIM card. Do I need to get in t

Questions

 • Data & Messaging Features, Internet Tethering

30

1

0

SIM Cards

I'm not seeing where to post a private message like some of the other forum posts suggest, so I'll ask here to get started. I'm trying to figure out where I can purchase ATT SIM cards in bulk for our LTE internet services.  We go through an MVNO for the service, so I just need a way to purchas

Questions

 • Wireless Account

33

2

0

Mobile Share Value 2GB when travelling to Canada

Hello, Soon, I'll be travelling to Canada for a week. I have a dual-sim (Microsoft Lumia 950XL) phone. While in Canada, I would like to continue to text and make/receive calls on my US phone number. Additionally, I would like access to cellular data while in Canada. I read:https://www.att.com/esuppo

Questions

 • Data & Messaging Features, Internet Tethering

1.1K

2

0

0

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