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bought phone in another country and now its sim locked for some reason?

hi, i recently bought a phone online and when i went to set it up it said sim not supported talk to your carrier, i live in a different region and i bought the phone online and saw it was working perfectly bla bla and i got it and when i reset it right now this issue occurred and now i have a brand

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349

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iPhone 5G SIM card requirements

I am an existing AT&T Wireless customers with an iPhone 11 Pro and I have an iPhone 12 Pro on order directly from Apple. The iPhone 12 was purchased full price, unlocked, with no SIM. I have seen that the iPhone 11 Pro SIM with not work in an iPhone 12 because of 5G. Is this correct? Can I

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1.4K

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Why won't the website let me unlock my iphone 7?

Hello! I can't unlock my iPhone for the third day, on the unlock page it says that there are problems with the Internet on the site, changing and cleaning the cache and cookies did not help, what to do please help

Questions

148

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Do I need to upgrade my SIM with iPhone 12 mini

Hello, Next week I will be upgrading from an iPhone X to an iPhone 12 mini (unlocked, ordered directly from Apple).  Do I need to go by an ATT store and get a new SIM card, or just move my current one to the new phone?  Thanks,  Jesse 

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3.5K

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Xiaomi phone incompatibility

Hello I am a french student looking for a wireless plan for a 6 month internship in the US coming up soon. I came across the Value Plus plan that meets my needs but when I tried the bring your own device option it told me my phone (Xiaomi Redmi 11) is not compatible with the AT&T network. I h

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406

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Dual SIM Technology – Information From the AT&T Community Team

Have you heard of Dual SIM? Wondering what Dual SIM is? Wondering when it will be available? Already know about it and want to take advantage of this feature? We've got you covered!   What is dual SIM? Dual SIM is a feature that allows you to have 2 active numbers, plans, or accounts on one

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7.2K

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Phone not unlocked

Att told me my phone was unlocked per my request. I bought it straight from samsung. It is paid off.After several attempts it is still not unlocked. I'm am currently Over seas and unable to contact my family unless I get to a wifi and its hard to contact att with out phone being unlocked

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282

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Help with Dual SIM while Abroad

Looking for help with my set up for Dual SIM while abroad in the EU. Here are the details: AT&T account is on the eSIM Have a Swedish physical SIM I only want to use the AT&T line with WiFi calling and never activate the international day pass I also don't want to lose calls or tex

Questions

1.6K

16

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Sim puk

Phone is asking for sim puk and new pin code don't know the info

Questions

228

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Post paid phone with prepaid

Can I use the ATT phone I was forced to by once I stupidly switched from another carrier due to inflated truth( ha ha) and had to purchase a new phone when the Sim locked up my perfectly good 2 month old phone from a different carrier which I was assured would be compatible ... 3 days without a phon

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635

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Unlock problem: The "Enter the device unlock code" screen does not appear on reboot

I have obtained from AT&T an unlock code for the AT&T-locked Samsung S22 I bought privately. Unfortunately, when I reboot with the Consumer Cellular SIM card, I do not receive the screen that allows me to enter the unlock code. Could it be because Consumer Cellular (as an MVNO) uses AT&T

Questions

1.9K

11

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If I buy a used iphone that was already used with atnt, do I have to pay for activation

I have a SIM card of an iPhone 7 that is paired to my parent's plan. They got the phone basically for free, so they pay for the phone every month and then they get the account credit for that payment right back making the phone essentially free as long as they hold onto it. Im looking for a new phon

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601

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Is my Galaxy A50 phased out? Trying to change from 3G

I bought a renewed Samsung Galaxy A50 (SM-A505U1) online last week and put my AT&T plan SIM card into it. A few hours ago, I got a text message from an AT&T number 7535 that the "[AT&T] network is being upgraded, and the cell phone [I] tried to activate will no longer work". I called the

Questions

909

3

0

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Using esim while in Italy for 2 months

Have a Samsung phone that I paid off and am starting the process of unlocking it. Going to Rome for 2 months and the best affordable solution I found was using an esim from Rome while there. I'm open to any better suggestions that don't cost 10.00 a day. My question is do I use the esim IMEI numbe

Questions

415

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ATT Sim and straight talk non activated phone combat ability

I currently use AT&t service on a regular / business plan not prepaid. Therefore I have an AT&t phone which needs replaced immediately, somebody bought me a new phone but it is from straight talk with no service plan at all therefore has not been activated. I called straight talk and they to

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2K

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Phone Number Swap of Phone Still Being Paid

Would it be possible for me to swap phone numbers with another family member in the same account if I'm still paying off my phone? Their phone is already paid off.

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107

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I lost my credit card bill and I would like to receive the receipt by e-mail.

I lost my credit card bill and I would like to receive the same receipt by e-mail. I used AT&T prepaid SIM Card during my trip.It was unlimited data, cost 75$(I used Auto-payment, so I save 10$.)I paid it by credit card, and I lost my credit card bill.I would like to receive the same receipt by e-ma

Questions

2.2K

3

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Change from a PREPAID plan to a non-PREPAID wireless plan

Hi, how could I change from a PREPAID plan to a non-PREPAID wireless plan (so I can talk and text from countries other than Canada and Mexico)? Is a new SIM card required or can I change my plan while keeping my SIM card (as I brought my own device)? Thx!

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178

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Question about sim cards

I have a iPhone 4 and a few months ago I got the galaxy s 2. Now don't get me wrong it's a great phone but the battery life sucks, I've had to format the SD card 4 times, and hard reset 2 times. A phone like that should have to do that. So if I take my iPhone back to at&t and tell them I want to tur

Questions

6.4K

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Moving Countries and Changing Sim Card. Iphone is locked by ATT and Not Sure How to Unlock the Device for My New Sim.

I moved to Switzerland for school and will be residing here for the next 2 years give or take. I purchased a Sim card from Swisscom and when they inserted it into my phone today there was an error message. I forget what it said but it said to contact ATT to unlock the device or something. After rese

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150

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