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AT&T Charging me for a returned iPhone XS MAX

In August I purchased an iPhoneXSMAX and then returned it in exchange for an iPhoneXS. I shipped it with the AT&T return label from the USPS in manhattan and have been continuing to be charged for the device ever since. - The USPS confirmed from the tracking number that a AT&T hired pick up receiv

Questions

 • Wireless Billing

68

1

0

Never received full credit for trade-in I was promised after being escalated and approved by Vincent at AT&T Help Forum

About a year or so ago I was very disgruntled about not receiving proper credit for a trade-in. I posted to forums about feeling scammed by AT&T as a brand new customer. Vincent, an At&t employee, helped me then and investigated the claim thoroughly. He found that I should have indeed receiv

Questions

 • Phone & Device Upgrades

35

1

0

Trade in rip off

I recently purchased a new phone and opted to trade in my old phone for a $1000 credit. I returned my phone in the bubble packaging they gave me and also double packed it in a case to protect it. I was told I had to mail it and could not take it to a store. Well, the trade in department said it was

Questions

 • Samsung

487

11

0

BOGO free Dec 2017

I would like to see if there are other people who have this issue. AT&T can't explain this to me where it makes sense. I purchased 2 Samsung S8 Active...BOGO free in Dec. 2017.  I pay monthly for 2 phones and then a credit back every month. We are in Dec 2019....phones should be paid off.... Per AT&

Questions

 • Wireless Billing

199

1

0

0

Lies and Misinformation.

I am constantly disappointed with the performance of the internet I am provided. I pay for up to "400 Mb/Ps" or 50 Mbs for anyone who is not trying to make it seem faster than it really is; and yet I have only ever gotten this speed either shortly after I get off the phone with them to complain or w

Questions

 • AT&T Internet Plans

75

4

0

NOT Getting what I was promised

I am so tired of making twenty calls to get to a person who can actually help me. I want to know why there is a 300 dollar reward card offer sitting on my table from my mail, and plastered on the website, that I was told I qualified for in late December(when I moved and transferred my service) that

Questions

 • U-verse TV Account

427

4

0

0

refund check legit?

I just rec'd a (very small) check that claims to be from AT&T.  It says it is "a refund of certain federal universal fees that AT&T collected" The biggest reason this has prompted a caution flag for me is that I have not been a customer of AT&T in about 4 years! Calls to CS are too lengthy to remain

Questions

 • AT&T Phone Account

189

0

0

0

Terrible terrible customer service experience so far. Hundreds of wasted dollars.

If anyone knows how to ping a customer care rep, I'd love to have someone hear my tragic tale.I was minding my own business, watching my ATT fiber get installed (which is great, btw), and a wireless rep pulled up and started promising the world. I was only paying $90 a month at google fi, and I rep

Questions

 • Wireless Billing

42

1

0

New Account created in error by AT&T but I'm charged for it when my phones were already covered under the original account when purchased.

I have tried more than 6 times to resolve a billing issue that was created in error by AT&T. Now I'm being billed by a collection agency to collect on a balance of $92.22. I was told and received by AT&T reps multiple times that the issue was resolved. Account XXXXXXX2768 was created in err

Questions

 • Wireless Billing

41

1

0

What does customer service mean (was: Why does support lie about plan costs?)

6/30 @ 11:25 I started a chat with support (Patricia) based on what I saw on the ATT site. It seems I could upgrade my plan for $10 per line, but then get a $10 per line discount, making my bill exactly the same for an upgraded plan. Patricia confirmed that: Patricia : I can see here that you have E

Questions

 • Wireless Billing

71

9

0

AT&T escalation team please help!! Reward card never received! Nobody can help me!

I was CONVINCED by an AT&T sales representative to sign up for the bundle of AT&T U-verse and Internet (12 month agreement) with the promise of receiving $250 in reward cards after a short 6 weeks. I had my services installed on January 22nd, 2018. After not receiving my reward cards for months, I c

Questions

 • U-verse TV Account

175

1

0

0

Franklin Collection Services showed up on my credit report on behalf of ATT

I have been charged with $206 for some reason from ATT that I cannot figure out. The forwarded the claim to Franklin Collection Services and they managed to show up on credit report. Reaching out to find out if other have faced this issue as well and how they tackled it?I do not have any outstanding

Questions

 • AT&T Internet Equipment

117

2

0

AT&T High Speed Internet Important Message from AT&T

Help this occurred on my PC just now after turning it on. It didn't happen 2 hours ago. It only happens on my PC not on my Mom or Dad's devices, this message never popped in our mobile devices.   AT&T High Speed Internet Important Message from AT&T Your account needs immediate attention. Residential

Questions

 • AT&T Internet Equipment

447

2

0

Logistic Mismanagement, Failure To Communicate, BBB Complaint

This is a direct copy of a BBB complaint I was forced to submit due to AT&T failing to communicate properly: In October of 2020, I saw a promotion to switch to At&t and trade in my iPhone X for a $800 credit when opening new accounts. This was a great deal, so I jumped on it. I followed the

Questions

 • Wireless Account

48

5

0

Combined billing = scam. DON'T DO IT!

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

Questions

 • Wireless Billing

44

3

0

Customer service

I had a problem getting a new sim card for 2 phones. One of the phones was disconnected in the process and did not work for 10 days. To resolve the problem my accounts were closed then reopened. Now I am paying more. This company performs the worst customer service I have ever received. I have to pa

Questions

 • Wireless Account

37

2

0

SPAM / SCAM CALLS COMING FROM MY LANDLINE NUMBER

Today I received a call from a woman who screamed at me for calling her home from my landline number. I never made this call. She insisted that she was calling to report my number as fraudulent. What can I do to ensure this doesn't keep happening?

Questions

 • AT&T Phone Account

100

3

0

Closed

AT&T Trade In scam

This is to bring to attention that i have had bad and pathetic service and potential fraud with AT&T trade in program. 1. My trade in device has been sent to AT&T on the address son shipping label but AT&T continues to deny having received the phone. i have initiated BBB consumer comp

Questions

 • Phone & Device Upgrades

51

1

0

The ATT store sales rep ASSURED me mulitple times that my bill would be $50 per month with my plan......

Bill is showing up as $60 pretaxes. I was paying $30 per month for unlimited EVERYTHING with T-mobile and now ATT is expecting $60 a month for 3gb data and no tethering? (Edited per community guidelines) is this?

Questions

 • Wireless Billing

27

3

0

Why is AT&T NOT blocking Obvious Phishing Text Messages?!?

EVERY day I receive at least one "SMSishing" (phishing via text) message that reads exactly the same: "ATTFree Msg: December bill is paid. Thanks, Here's a little gift for you:", followed by a dynamic URL link ([dot].info/).  These are obviously malicious links and/or scams, so why does AT&a

Questions

 • Data & Messaging Features, Internet Tethering

106

0

0

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