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Email account on file no longer exists

I have not had this email {EDITED}@aol for years. It no longer exists.  I have updated email address [email scrubbed]

Questions

 • Wireless Account

37

1

0

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Download speed issue- Samsung GS2

My download speeds have gone down the tube in the last few days. I had speeds of 5-7 mbps download, but now average about 300 kbps. The upload speeds are unchanged if not slightly faster. The problem is not due to bad signal strength because I have the same issue everywhere. If somebody could please

Questions

 • Android

2.1K

4

0

0

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How do I Unlock my phone

Hello AT&T team. I was gifted a phone by my friend in the US, Viginia. Please help me unlock the phone because I am now in a different country and I can not use another sim card. Regard Samuel

Questions

 • Samsung

39

2

0

Accepted Solution

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Uninstall update

How can you Uninstall the update?

Questions

 • Samsung

796

1

0

0

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Sim card trouble

I added a esim to my phone for an international trip. When I put my phone on airplane mode today, after I took it off it no longer allows me to text/talk, or use data. It says I need a sim card code, or something whenever I reset my phone. How do I at the very least get my data back. I really want t

Questions

 • More AT&T PREPAID Discussions

53

1

0

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Unable to connect to PC with Samsung S3

Hi, I have been unable to connect to my PC usint the USB cable. I was having no problems at all and now it just keeps cycling as I hear the connect / disconnect sound. I have this issue even with the use of kies. I am using windows 8 with all the latest updates, Any thoughts or suggestions would be

Questions

 • Samsung

3.6K

7

0

0

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Transfer Photos off Samsung Note9 HELP ATT

I need to transfer over 48,000 photos to an external hard drive, a huge USB or several. From my Galaxy note9 . Wireless and Hotspot are too slow - will take weeks!  Will ATT store do this as I got new phone from them? Do they have the capability? Give me other suggestions.  I went to Walg

Questions

 • Samsung

83

9

0

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Warranty runnaround on ATT Samsung

How do I get in touch w/ actual warranty dept ? My Samsung A12 won’t even transfer my info, data from I phone “source”. Only 32 GB of storage, half of 2015 gen I phone 6. Need exchange to A13, next model, same $, 64 GB. Really thought Samsung WAS a good product. “Corporate” sending me same inadequa

Questions

 • Android

93

10

0

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Will an Unlocked Galaxy S7 be supported going forward?

We have two unlocked S7 phones on our account (model SM-G930U) and got the message that they will not be supported as 3G gets phased out.   However, the ATT locked S7 is on the supported list (SM-G930A).    Am I getting the message just because the model number doesn't match, or will this really be

Questions

 • Network Coverage

556

3

0

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Samsung Note 8 Duos (N950F/DS)(unlocked) no longer supported by AT&T?

Weeks ago, AT&T mailed me 2 cheap phones with a warning about service to the subject phone ceasing. About a week ago, I awoke to no service on both sims. After much run around, I was told the phone was 3G and no longer supported. Something about HD voice. Someone was able to reestablish service

Questions

 • Samsung

426

1

0

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S21 Ultra 512GB Variant (Back ordered)

When I first ordered this phone, it's estimated ship date was September. I cancelled the order. I checked back on AT&T's website and found that on the 7th of April, the estimated ship date was April 21st - 28th.I re-ordered. That date has obviously come and gone, and as of last night, the es

Questions

 • Samsung

2.1K

20

0

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Texts going to Laptop (MacBook)

I have a Samsung 21, and three of my four of my friends, who all have iPhones, text me and their texts show up ONLY on my laptop -- which I'm not checking constantly. Is this a "me" problem or a "them" problem?

Questions

 • Samsung

85

2

Accepted Solution

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Error code EDS0060

We are on a mountain with Wi-Fi and no wireless service (I can post this!). Our phones are Samsung Galaxy S20 FE 5G. When we try to connect to Wi-Fi calling, we get this error code. How do we fix this? Help! I can't make calls because there is no wireless service, only internet for us.

Questions

 • Samsung

221

4

0

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Return my phone and cancel my plan early?

I have had a change in employment and cant pay for my phone anymore. If I return my phone, will that settle the remaining balance of my plan? I know there will be early cancelation fees or something similar. But ive had this phone for 6 months and still owe 900$, so eating the cost and selling it is

Questions

 • Wireless Account

125

2

0

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Official Solution

Visual Voicemail Availability for Samsung S9+

Hi - just bought an unlocked S9+. It's all set up with everything working except voicemail. The Visual Voicemail app "is not compatible with this device."When will visual voicemail be available for the S9+

Questions

 • Android

6.5K

9

0

0

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Deleting voicemail from hang-up

Is there a way to write a rule or something that will automatically delete hang-up voicemails? Some of the spam calls that come in actually get to VM somehow and then leave a 7-10 second VM with nothing on them.  Of course, I have to go through the process of deleting those to get to any real

Questions

 • Samsung

66

3

0

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Empty Unlock Code!

Hi,I received an email from AT&T relative to unlocking my Galaxy S9 today, but the Unlock Code field was empty.Device IMEI number: (Edited to remove personal information)Request number: (Edited to remove personal information)Could you pls help with that?

Questions

 • Account Features

154

1

0

Accepted Solution

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Order status

Hello I was wondering why my order has not yet arrived. It's been 2 weeks since I placed this order and was promised a 1 to 2 day delivery.

Questions

 • Samsung

41

1

0

Accepted Solution

Official Solution

S21 Ultra Hacked Remotely by Unknown eSIM during AT&T OTA Update to One UI 4.0/Android 12

During the time AT&T was sending my phone the OTA update, I noticed something malicious. As soon as Device Care started this update, I noticed a new, unrecognized eSIM appear in the 2nd empty SIM slot of my Galaxy S21 Ultra!! This was DURING the update. The update did not apply properly. My phon

Questions

 • Data & Messaging Features, Internet Tethering

247

5

0

Accepted Solution

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Bought an unlocked phone

Bought a new/used unlocked to any carrier phone for my Hubby's bday. We have AT&T service. Do we just take the chip out of his old phone and put in the new one? Both have nano chip. Going from a Samsung Galaxy 8 edge to a Samsung Galaxy Note 10 plus. Do I need to call AT&T or go into store t

Questions

 • Samsung

108

1

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