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Regular disconnects from broadband data - ATT Prepaid wireless hotspot

Netgear Nighthawk LTE wireless hotspot, new. ATT Prepaid - there is plenty of bandwidth left (metered connection). It will work great for an hour or two, then drop for five minutes. (Zoom call, watching streaming) The LTE hotspot has a message - broadband data disconnected (or something like that)

Questions

 • More AT&T PREPAID Discussions

178

4

0

No internet for 10 days

My AT&T internet services is down since 10 days now , I called customer service every day and their only answer , there is an outage in your area with no date for service to return back ,  I work from home and has been affected very  badly , Very very bad support , worst experience ever ... extremel

Questions

 • AT&T Internet Account

207

2

0

0

How to change time for system upgrades

My internet stops working several times a month but always at 12:00 (noon). There were no outages reported on the app. I spent hours on the website trying to get to talk to a person, but only was able to get through to Chat. The 'person' on the Chat, did system checks (not what I needed) and schedu

Questions

 • AT&T Fiber Equipment

28

3

0

Speedtests report fast internet but web browsing and downloading super slow - connection often drops entirely

Speedtests report fast internet but web browsing and downloading super slow - connection often drops entirely.

Questions

 • AT&T Fiber Equipment

44

0

0

Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

 • Other Phones & Devices

632

1

0

Problems with Uverse. Att employees do not know what they are doing!

Have just recovered from a four-day outage on Uverse. After several calls to ATT, their customer service and support people could not "confirm" that we had an outage in our area. There was an appointment scheduled for a technician to come out and look at the problem. Two hours after he was scheduled

Questions

 • U-verse TV Account

418

1

0

0

AT&T Fiber plan dropping every night

Hi, I have an AT&T Fiber plan in South Florida and every day, like clockwork, I go from 500-700mps download and 500ish upload to...2mps download. Every (Edited per community guidelines) day starting at about 7pm and it continues throughout the rest of the night until after I fall asleep. I know it's

Questions

 • AT&T Fiber Equipment

770

8

ATT Prepaid: No service

Hello, I just paid my service bill for my iPhone but I have no service whatsoeverThe website simply says "0.00 due now"Can anyone from ATT help me? Thanks!

Questions

 • Account & Usage

102

1

SITES NOT FUNCTIONAL

Some sites not working, i need to work and cannot access microsoft services. I am in Oak Park IL. I have been up for 15 hours trying to rectify this issue with over 7 reps and managers at your philipines support center and they dont have the tools to reset the DNS! I need this resolved or i am cance

Questions

 • AT&T Fiber Equipment

25

0

0

AT&T outage Miami Beach

My zip code is 33140. AT&T confirmed this morning that I have an AT&T outage, phone service does not work. ATT.com says there are no outages to be seen in my zip code area (it says 'Good news, there are no outages', isn't that hilarious?). AT&T offered to have this repaired by Saturday, that means 4

Questions

 • AT&T Phone Account

46

0

0

0

"Major outages" in st.louis

What is unreasonable amount of time for a customer paying over $150 a month to have no internet, phone, and TV? I think a week is UNACCEPTABLE.Since last Friday dealing with interruption of service, reported on Sunday night. Told it could be inside the house possible fee of $100. Appointment 4-8 pm

Questions

 • U-verse TV Account

781

1

0

0

Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

 • Community lounge

35

1

0

Arris NVG599 drops internet several times a day, every day

I am using Arris NVG599 router which ATT provided. I've already replaced this router once through ATT because of this same issue.   Every day my internet randomly drops. The Broadband lights blink red a few times, I'll lose the internet connection, and if I am browsing the web my browser window open

Questions

 • AT&T Internet Features

456

1

0

Damaged equipment located road side in right of way needs repair and relocated

North Fork Road Bostic NC 28018 (approximately .75 miles on the left) there is an old "Bellsouth" pedestal that is damaged and knocked off of its original base that is obviously in need of repair. Additionally the pedestal needs to be relocated to a property line/corner (survey markers in place, mar

Questions

 • AT&T Phone Equipment

60

1

0

Phone Line Dead, No Support Available

Every time there is a heavy rain, by landline goes dead. I have complained for several years now, and they'll send somebody out several days later after it stops raining. They tech will look around, test the line, not find a problem and leave. The only reason I know they were there is because I ha

Questions

 • AT&T Phone Account

116

1

0

Cell Tower Issue 77586

I have tried for 6 weeks to get AT&T to send out a technician in my area to CONFIRM the 5G is not working in my area. 6weeks ago, everyone at my work, and those at the business next door, who have AT&T, have lost 5G service. There are 30+ people who are having the same issue, and the techs s

Questions

 • Samsung

111

1

0

why is this taking so long to get resolved?

my dsl has been down since last tuesday due to a ppp error. why is this taking so long to get resolved?

Questions

 • AT&T Internet Account

38

3

My data plan for my tablet stopped working sunday morning, during a lightning storm.

My data plan for my tablet stopped working Sunday morning, during a lightning storm. I've reset it taken the sim card out, everything appears fine but it won't connect. It shows full bars and 4G but AT&T & LTE no longer appear, no ip address & if I set it to lte only it has no radio band either, so

Questions

 • Phones, Tablets & Devices

41

1

0

Any News Of Fixes For the High Packet Loss On The Fixed Wireless Internet?

Hi, out of curiosity, has anyone or does any employee have any news of an upcoming fix to the high packet loss on the Fixed Wireless Internet?Nearly 3 months now and still no news or acknowledgement of the issue many customers are experiencing on a day to day basis. I don't have high hopes but it'd

Questions

 • AT&T Internet Features

23

0

0

ATT is Deceptive and Needs to Be Taken to the Woodshed

This past July 14, 2021 I signed my 87 year old mother up for AT&T Internet service. During the telephone conversation with the AT&T rep, I was told the $99 installation charge could be paid out over three billing cycles. I immediately told my mother about this and the pricing for the servic

Questions

 • AT&T Internet Installation

69

2

0

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