Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.5K)

Relevance

Accepted Solution

APN Settings for Dell Latitude 12 Rugged Extreme Tablet 7212

My Dell rugged tablet has windows 10 and the ATT sim card is recognized by the OS but shows no service. I called customer service but they were not familiar with the configuration of the windows based tablet. What APN settings should I use to? The options are: Profile Name- APN User name Password

Questions

37

1

0

Accepted Solution

Signal strength is horrible at best!

Ever since the tornado came through Siloam Springs, Arkansas in 2019, signal has been poor, but ever since the 5G “upgrade“ it’s gotten worse. Apparently they decided not to rebuild one of the cell towers that got knocked over during the storm. I can be in town under a tower and still have barely be

Questions

23

2

0

Accepted Solution

Fiber installation

I moved to a new apartment last week. I ordered AT&T fiber because it said it was available at my address. A technician came to install the Wi-Fi modem, and it turns out that my apartment doesn't have the fiber connected to the fiber box; "literally, you can see the cables tied and disconnected

Questions

81

6

0

Official Solution

Buying from ATT Store

What can be done when a worker tells you that your new watch will have its own number aside from your original phone number and when you go into store to ask why it doesn't work, it turns out the worker just lied to you so you could buy it?

Questions

97

6

0

Accepted Solution

i need a way to get in contact with higher ranking AT&T management to fix my account and to stop the thievery.

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

Questions

156

28

0

Accepted Solution

Complaint

I need someone over a DM to help me file a complaint. This is an on going problem and is costing me a lot of money. I have made inquiries and his employees, not one, but multiple, have email and called him over this issue. The last time I spoke, in person, to an in store manager was on 12/30/23. The

Questions

31

1

0

Accepted Solution

Digital home phone service down

No home phone service , both Digital phone line 1 and 2 will not refresh/restart in gateway advance settings (when I enter the device access code).rebooted gateway and then Plugged phone directly into phone port on gateway but got no dial tone still, U-verse tv and Wi-Fi are still working

Questions

50

5

0

Accepted Solution

Can I get an answer to my simple question?

My internet is down. Don't tell me there is an outage, I checked the map. How long will the outage continue for zip code 36507?

Questions

62

11

0

Accepted Solution

No service restore

I paid my bill in full and it’s been 3 days and AT&T can’t seem to restore my service. I have a business account and every day going forward I am loosing money

Questions

45

8

Official Solution

No connection after trip abroad

Hi, My phone won't connect to AT&T network when coming back from a foreign trip. I need to remove AT&T SIM card, power cycle the phone, re-insert the card and then it will connect back. Same ritual with my wife's device. Both Pixels, unlocked. Why is this happening and can it be fixed

Questions

7.5K

10

Accepted Solution

WIFI !!! Dodge or AT&T owe Ram owners service, refund, or an explanation !

Seriously we pay extra for the wifi packages in our trucks. The wifi worked when I bought my '21 Ram 1500 Big Horn in March of '21. Now for the last year plus my truck is suddenly incompatible! I want my wifi availability or money back for the upgrade package. AT&T I'm looking at you because my

Questions

528

4

0

Accepted Solution

Suspended service

 I lost my job, I tried to make payment arrangements. The website kept saying my payments did not go through..u called asking about payment arrangements, the customer service rep, spoke to two superviosrs, and was advised there is nothing they could do. So my phone is shut off until the 26th.&n

Questions

1.6K

7

0

Accepted Solution

AT&T IS HIDING a widespread Samsung S22 SIM card reader problem!

The Samsung S22 has BIG SIM card reader problem and AT&T and Samsung is hiding it from their customers! I've had  problems with my S22 Ultra for over a year. I've spent hours on calls and going to stores replacing SIM cards in an attempt to get my phone to stay connected to the network. I recently

Questions

769

22

Accepted Solution

Suddenly no signal on iPhone 14 Max Pro, SOS only, support did not resolve

Suddenly, over this past weekend, my wireless connection is gone. Not spotty, not sporadic, not on and off, completely gone. (WiFi calling does work). Contacted support, been on the phone for hours with a few different people from tech support, did everything they asked multiple times, got nowhere.

Questions

629

15

0

Accepted Solution

How can I install SIM card if Iost a phone and got a new one but they say I need to gett

How can I install SIM card if Iost a phone and got a new one but they say I need to get verification code and how can I get that code if the phone lost

Questions

12

1

Accepted Solution

AT&T paygonline account locked..

I tryed to pay my prepaid on paygonline and failed several time to login. After that, it showed a message, "Your account is locked. Please call 611 from your device for help." Of course I tryed to change my password but they did not send recover code to my phone number. How can I do my payment and

Questions

57

1

0

Accepted Solution

Complaint

I would like to file two separate complaints against two separate ATT Corporate Employees. I have 3 voicemails left by one supervisory employee of him singing on my voicemail. Trying to get service from ATT has been a nightmare and getting a car is easier that establishing service with ATT. I have

Questions

64

7

0

Accepted Solution

Fiber Everywhere….. Except My Half of The Street

Fiber is available on the street I live on, but not on my side of the street. Using the availability check, it’s also available directly behind my address. There is also underground service access along the back border of my property. Why is it that it’s not available at my address?

Questions

90

21

0

Accepted Solution

Not able to send/receive texts to/from iPhone(s) from my android

So for a few weeks now, I have not received text messages from iPhones. Also, iPhones are not receiving my texts. I am using a Samsung Galaxy S9 on the AT&T network. I also switched over to my S9+ to make sure it wasnt an issue with the phone itself. It was not. The problem seems to be with all

Questions

83

8

Accepted Solution

Samsung S22 Ultra doesn't work after latest update

My S22 Ultra can no longer make or receive calls after the latest update on 11/22/2023. The phone worked fine until then. AT&T store says it is a Samsung issue and I should upgrade my phone, but they want me to pay for the upgrade. Samsung says it is an AT&T problem, because they have not se

Questions

3K

33

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.