Fiber is hanging on the pole just outside of my house. It runs down the road past a bunch of long term residents on our road to a new subdivision with only about 20 houses. I was told by a technician that this line was a 844 cable line that could be split up to 32 houses per fiber. Right now this li

I live in Charlotte, NC and AT&T notified me our internet connection would be out for 4-5 hours. It's been almost 12 now. WHAT IS GOING ON???

I applied online but the submission never went through and it took money from my bank

For whatever reason, when ATT ran fiber in my area, they stopped a whopping 500ft from my home. Are there ANY options to arrange to be connected to the pole less than a mile down my road? Without it, the only option the people on my road have is a dismal 10mbps tops. Considering how often I'd asked

I am relocating to an area where AT&T is available about 4,000 feet away. In the area I will be moving, there are around 20 houses being constructed in the new phase of an existing neighborhood, and I am wondering how we can request AT&T be extended to this new area (equipment made available

I have rebooted and unplugged many times. Some days it works fine other days it refuses to work at all. There is no red dots just the green dots just start flashing.

For the past several hours, my internet connection (1000) has been experiencing unacceptable latency spikes. See attached image. I need a person to respond. I have already run all the troubleshooters and reset the gateway numerous times. The chat bot is completely useless. We had some severe wea

So yesterday AT&T's entire system was down in most of Florida. My Internet (FTTN) and U-verse Tv services finally came back a few hours later, but I'm still having connectivity issues.  I've restarted the entire system multiple times.  The problem is most noticeable on TV where you wi

AT&T microcell shut down in February, we are needing the next solution/ booster. Help!!

I rarely use my phone. I pay $100/yr and roll it over. I have close to a $250 balance. I just moved here. The service is very bad and sporadic. I went for a week without any service at home and once drove 20 miles one way then back stopping often but still couldn't get service. I am elderly and was

I've been using AT&T Prepaid for years, completely happy. Now, with the 3G sunset, our AT&T microcell no longer works and we have NO coverage in our area.  I've been on the phone (landline) with AT&T for the last five days; spoke to over a dozen agents, who all tried to find a solu

My prepaid monthly plans, even though they’re eight dollars more than that needs to be in my account and has been since way before midnight tonight

I was switching my sim into a friends device to see if his device was looked, and now returning my sim to my device, it says "No service". What do I have to do to recover my service?

I am currently experiencing an Internet Outage at my home. I have checked my router and all the wiring to make sure the router is working (all lights are turned on and green) and that my wires are not cut/broken (they are not) I also switched cables to make sure the cables are not at fault. (no cabl

Text messages from AT&T recently arrived at my unlocked 4G/LTE mobile phones, claiming that my device will stop working soon due to the elimination of 3G network by AT&T. It was indicated that a short list of limited make and models of devices would continue to be supported by AT&T in th

What would you say to AT&T if they charged your 81 year old Mother for Internet Service from July 2019 (when she told them she did not want it since it never worked.) until TODAY, BUT provided HER service to someone in Marble Bluff Subdivision (Marble View)... and REFUSED to credit her the money

Anyone know a direct number or email for complaints. Still do not have internet service and all I get is the standard “we are working on it” since 4/29.  

I have fixed wireless internet. I have been out of internet for 10 days now! In this day and time how can it take 10 days to fix internet. I work from home and I have a feeling come tomorrow I won’t have a job anymore

I've had at&t internet for 2 yrs now and my speed is 3.0mps download, and 2.3 upload. Sadly that is a $74.99/monthly plan which is sad. That's not even enough to watch TV. Anyone else have this sad problem in their area. When I call them all they say is they put in an order to have it brought to

My desktop has no internet service