Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (165)

Relevance
IPHONE SIM UNLOCK APPROVAL ERROR

They approved the process to unlock my device, enter the SIM and it keeps saying that I have to unlock the device, I have already restarted the cell phone, and reset the network configuration.

Questions

68

3

0

Carrier Update 28.4 Bricked my iPhone 6

On or about May 9 I received a notification for a "Carrier Update" on my iPhone 6. Since I've never had any problems with iOS updates (and I know you can only refuse CUs twice, anyway) I consented and installed. That was the day the problems started.  My phone has since started dropping off the netw

Questions

2.1K

4

0

0

Prepaid and old iPhone Sim card to eSim

Hi, I have a pre Paid plan. I want to keep that, but need a new phone. My iPhone 6s has a sim card.  The model phones I am looking at have eSim cards.  Can I keep my pre paid plan? 

Questions

341

9

0

7726 stuck/loops around

Hi, Whenever I forward a spam text to 7726, I get the standard reply:   AT&T Free Msg: Thanks for providing us with the content of an unwanted message. Now, reply with the sender's phone number so we know who sent you this message.   But, whenever I reply with the offending pho

Questions

186

1

0

Adding Apple Watch 6 GPS and Celluar

I follow these directions: Go to the Watch app on your iPhone and follow the prompts to start pairing. Select Cellular and then Set up Cellular. If you don't have a plan for your watch, you'll be prompted to select one. Be sure you have the AT&T user ID and password for the iPhone number

Questions

263

1

collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

732

3

0

SOLVED: iPhone 6 suddenly cannot access Internet unless I'm on Wifi (AT&T prepaid plan)

I've done all the troubleshooting I can -- turned phone off and on, turned airplane mode on and off, reset network settings on phone, made sure I had the latest iPhone software update, etc. I called AT&T wireless tech support. They ran some tests and couldn't solve the problem. Then they issued me a

Questions

1.2K

6

Transferring SIM card from iPhone 6 to iPhone 12 mini

Hi, I've been with an iPhone 6 for a long time and bought an iPhone 12 mini. The information I see online is a bit muddy when it comes to swapping/moving a sim card from an non-iOS 13 iPhone to an iOS 13-having iPhone. I just want to know what I'm in for with the whole process and if it's poss

Questions

1.2K

4

Outlook and Iphone mail not working after att.net / bellsouth.net password reset

I reset my bellsouth.net e-mail account password, but when trying to update the password on my iphone 6 and Windows 8 PC using Outlook 2013 the new password is not accepted. I saw some information saying that I may need to create or update my secure mail key but it is not letting me do this even aft

Questions

270

1

0

iPhone 5 to iPhone 6 trade in promo code does not work

Hello all,  I just received my promotion code in my e-mail (Ordered iphone 6 on 09/13/14, shipped out 09/15/14). And the promo code does not work online for trading in an iPhone 5. If it helps, I got the e-mail from att premier.  Does anyone else have this issue?

Questions

3.4K

10

0

0

Currently Abroad - change plan to save money?

Hello, ​I am currently abroad (not in the US) and I'll be here for a few months. I usually do the 35$/month plan, but since I have changed my SIM card I am not using my AT&T one at all, and I don't want to keep paying $35 a month if I'm not using it. I hear that if you suspend your account you still

Questions

129

5

0

iPhone6 IMEI mismatch issue for unlock

I'm trying to unlock my iPhone 6 device with its IMEI, but the website gives me an error message saying "Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI."I'm 100% sure that I'm using the

Questions

25

0

0

Why is volume too low for others to hear me on my Iphone 6?

I can connect with callers and people whom I call, but I can't be heard. I have volume turned as high as possible with buttons. Actually they can hear me but well enough to converse. This is an Iphone 6 that was refurbished.

Questions

74

1

0

0

Upgrade from referb iPhone to new iPhone

I filed an insurance claim to cover a damaged iPhone 6. They sent me a refurbished iPhone 6 (I'm not happy), and in a different color. Is there any way to get a new iPhone instead of this referbushed rubish that "insurance" issued me? Thanks

Questions

709

2

0

0

Upgrade Eligibility not showing up...

Hey guys. I recently ordered an iPhone 6 on 9/27 in store. I used one of my family member's upgrade. Just for kicks, I went to check my upgrade eligibility, expecting it to say I'm not eligible since I just upgraded when I ordered a new phone. However, it gives me an error message and says 'We are u

Questions

546

1

0

0

Dual sims Must use both ?

I have a prepaid account. I want to do that. If I buy a phone that has dual sims, do I need to use the eSim or can I just use the sim? 

Questions

41

0

0

Unlock my iPhone 6 requires additional research?

Hello! I received a message that "Your request for device unlock requires additional research to determine eligibility. Please be assured that we are actively working on it."This phone was never on an installment plan, it was purchased in full from the start. What other information could possibly be

Questions

162

1

0

0

Device Unlock

Device Unlock page ,have-d some problem i can't send request. some body help unlock my phone or send request

Questions

220

16

Unlock - AT&T <=> Consumer Cellular

I was an AT&T customer for decades up until Sept of 2018 when we switched to Consuumer Cellular (with AT&T SIM)  as we are retiring and will use our phones less. My wife has an iPhone 6 which we bought from AT&T long ago, and I am pretty sure we unlocked it a couple or several years ago when it beca

Questions

2.2K

5

0

0

not receiving bellsouth.net email on iphone

not receiving bellsouth.net email on iphone

Questions

246

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.