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Billing issues

I have called almost 32 times and each time At&T representative confirm that the problem escalated to back-office and it will resolved in 2 to 3 business days. However the over billing issue is not solved. Not sure how to resolve the issue get out of it!..

Questions

 • Wireless Billing

81

1

Data cap on non-high speed data

I'm using an iphone 4 on a $45 Go Phone smartphone plan that includes 1.5 GB of 4G data.  I was told by three of my local reps, including the store manager, that only the 4G data is limited to that 1.5GB and that 3G and under is unlimited.   Why is it then that my phone's 3G data is being randomly c

Questions

 • More AT&T PREPAID Discussions

326

1

0

0

Lost Account Numver

I used to have at&t around like 2 years ago and i got it again but i can’t get LTE because i lost my account number. If this has happened to anyone can you respond?

Questions

 • Wireless Account

18

1

0

New iPhone

I upgraded two phones today and I was able to transfer data for and it’s working fine. The second one was taking awhile for the update to install. The screen went black and I unplugged it thinking it was done. It wasn’t and now that it’s back on, it is saying reconnecting with a spinning wheel. I cl

Questions

 • Phone & Device Upgrades

32

1

0

I would like to pay my monthly service bill on one card and my new Purchase on another card

I recently upgraded to a new phone with trade in option. I had my service on auto pay on one credit card but I am purchasing on another credit card. Is it possible to continue paying my monthly service on the card I was using but pay my new purchase monthly with another card?

Questions

 • Phone & Device Upgrades

13

2

text messages

i can’t get texts or call from one specific person. i can call them but when they call me it goes straight to voicemails and none of our texts are going through, it works fine for everyone else tho. i just got a new phone a few days ago (and no i didn’t get blocked because it’s my mom and when i cal

Questions

 • Wireless Account

17

0

0

My mom paid my phone but still no servie

My mom paid my phone bill but when I call or text it says my phone is still off I restarted my phone and everything and when I go check my balance online it says 0.00 at first it said 45.00

Questions

 • Wireless Account

5

0

0

How do you set it up for when in a couple of days?!.

Good timing

Questions

 • Wireless Billing

7

1

0

iPhone

How do I check to see if my phone is unlocked to switch to a different carrier

Questions

 • Phones, Tablets & Devices

19

1

0

Unlock request email not confirmed

hi, on august 28 I placed an unlock request for an iPhone ,I didn't confirm the email . today i tried to place a new request but system says confirm is still pending , What can i do?

Questions

 • Apple

3

0

0

Call is being blocked

Phone calls from a prison are being blocked. I called them it is not being blocked in there end and it is not my phones settings either.

Questions

 • Account Features

21

2

0

Unable to use WiFi calling.

I bought this iPhone 6 Plus from my friend. However I have a T-Mobile account. Once I inserted my T-Mobile SIM card it works fine. Please advise please

Questions

 • Other Phones & Devices

9

1

0

At&a phone isn't letting me get phone call without wireless. Had just go phone activity k

Hello I need help on trying to fiqure out why iam not able to get phone call without wifi service.I have unlimited data plan I just got the phone activity. I also can't receive any of my pictures message.Its like the person who work inside the at&t store didn't go something right.I need someone h

Questions

 • Phones, Tablets & Devices

14

1

0

Why am I being billed for a phone that was free promtion

I added a line for my mom and the iPhone 8 was free promotion, the couple of billing cycles has passed and there's been no credit for the payments I've made on this phone. I'm still making payments on a phone I got in December.

Questions

 • Online Account Access

26

1

0

Unlock device

Bought device from someone and need to unlock it

Questions

 • Apple

18

1

0

Phone Bill Overcharges

Good Afternoon!I would like to formally file a complaint about overcharges. I have been your loyal costumer for over 20 years but I have been highly disappointed on how my account billing has been handled. I had been calling At&T regarding the 2 lines that I had asked to be cancelled for over 2 ye

Questions

 • Wireless Billing

43

1

0

CONFERENCE CALLS

I can’t seem to merge my two calls together on my iPhone 11???

Questions

 • Account Features

9

1

0

Voicemail is late

My iPhone voicemail is doing two things that bug me. 1.  Calls go to voicemail without the phone ringing. 2.  Messages can take up to an hour or more to appear on the iphone. What can be done?

Questions

 • Apple

4.4K

2

0

0

Online Order & Purchasing Issue

A few days ago I tried twice to purchase the iphone 11 in purple with 128GB on the installment plan. Both times it said my order was cancelled when I selected delivery the first time, and when I selected for it to be delivered by an at&t employee. Problem is I still havent gotten my money back. I w

Questions

 • Apple

10

1

0

iPhone 6 iOS 8.2 Recent Call History Blank and -1 Notification Error???

So I have an iPhone 6 128 GB Space Grey Model and I updated yesterday to the iOS 8.2. Suddenly this morning I went to look at my recent calls history and it is now empty, both recent and missed, and it now says -1 for notifications. I reset all settings, reset network settings, and even completed wi

Questions

 • Apple

6.8K

1

0

0

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