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What to do about a returned phone that ATT claims they never received.
So back in may of 2020 my wife and I upgraded to 2 iPhone pro max. She got the 64gb I believe and I got the 256gb. She scratched her phone up with her keys or something so we ordered a replacement which they did not have any extra 64gb so they sent us a 256gb (free upgrade). in may of 2021 we
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• Wireless Billing
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No 5G on iPhone 13 Pro with AT&T
No 5G on iPhone 13 Pro with AT&T while my friend’s AT&T iPhone 13 Pro has 5G everywhere we go.
Questions
• Network Coverage
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Best way to cancel one account and open new account while also keeping numbers from 1st account.
I would like to participate in new customer offers that I am unable to as a long-time, loyal AT&T customer (~25 years). I think the only way to get the discounts on offer is to close my current account and open a new one. (I am not under contract) (the alternative is to switch to another carrier, w
Questions
• Wireless Billing
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Order was cancelled but no refund was sent.
I ordered the iphone 11 right after i submitted my order I got an email saying that it was cancelled and i did not receive my refund. So I call customer service and the lady tells me to call my bank. Why would i call my bank if i gave my money to At&t? Ijust want my money back.
Questions
• Apple
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What phone will I receive next?
Since I am on insurance and they are giving me a new phone to replace the one I have now. What phone will they give me? Right now I have the IPhone 8 Plus does that mean they are going to give me the IPhone XS Max?
Questions
• Phone & Device Upgrades
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Received a text form 410-200-500
Earlier I got a text from 410-200-500 saying FRM:Dana Olson MSG:Get allowance to advertise for our company. Reply with YES if interested Not thinking about the consequences I replied and after realizing what I did I blocked the number and reported them to the FTC, I’m not sure what to do next?
Questions
• Data & Messaging Features, Internet Tethering
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Remove my first and last name
Please remove my first and last name from appearing on home and cellular phones when I call. If all possible, Wireless caller or unknown caller should be suffice.
Questions
• Online Account Access
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Iphone 12 Pro - payment in full from Apple store
Apple says most phones bought from Apple store are unlocked, if not paid in installments. If I buy AT&T 12 Pro from Apple store and pay it in full online, can I simply use this phone with another sim card or there is something that must be done before that? Thanks
Questions
• Apple
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Can 1 iPhone receive calls and texts from 2 different phone numbers
I have an AT&T account and I’m wanting to know if it is possible to have two phone numbers on 1 iPhone? Is this possible? Receiving calls and texts having 2 separate phone numbers on 1 iPhone.
Questions
• Apple
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paper bill charges in bill
Hi I don't get paper bill in mail, but wanted to check if I opt for paper bill, how would it show up in my bill. I.e is it new line item saying "paper bill charges " : $10 or it will be included in monthly wireless plan i.e instead of $75 (with discount ) ,it will show as $85 as a pla
Questions
• Wireless Billing
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Access for iPhone 4G w/ VVM - Looking for Better Understanding
Hello! I am currently researching plans to change to as I often creep very close to my current data limit. I am currently grandfathered into a group 9GB share plan, and in my itemized bill I see the Access for iPhone 4G charge. I somewhat understand what that charge is for, however I am confused on
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• Wireless Billing
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SIM card not compliant
I gave an older AT&T iphone 8 to a friend. She has Verizon. The phone is unlocked but it's giving an error message of SIM card not compliant. What can she do to get this phone working with her information?
Questions
• Apple
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AT&T Unlimited Plus Prepaid for iPhone 12?
Currently leaving a former family plan to open a new line for myself when my iPhone 12 comes in next week. I have been looking at various carriers, with AT&T striking my eye the most. For $50 on AutoPay though, it seems a little too good to be true. What is the priority high speed data cap? Is 5
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• Plans & Features
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Will AT&T match WingAlpha price and family plan?
I am looking at taking my family plan to WingAlpha - they offer an unlimited data plan with 15gb hotspot each month for $50 per user. Is ATT able to match this? If not, we will switch.
Questions
• Wireless Account
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30$ Upgrade Fee
Hello, I recently upgraded to an iPhone 12, and on my AT&T bill, it charged me a 30$ upgrade fee. A worker who was helping me buy the phone told me that if I saw a 30$ upgrade fee on my bill, I could talk to AT&T to get it refunded and canceled.
Questions
• Wireless Billing
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Locked phone from Walmart
I bought and paid 400 CASH for an iphone se at WALMART completely unlocked to any carrier. My daughter used it with her ATT account and ATT locked it to their service! with what right do you have to do so? I need to use this phone and shouldnt have to go through your hoops to do so
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• Other Phones & Devices
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My iphone 12 didn't come with earbuds or a charging box
I ordered the iphone 12 form ATT and it didn't come with earbuds or a charging box. Just a charging cord. Is that standard?
Questions
• Device Features
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Are you supposed to have a VPN set up on any phone with any wireless companies?
Are you supposed to have a VPN set up on any phone with any wireless companies ? I have a iPhone 11 At&T and there’s no vpn in neither of my phone lines settings so how do I go about getting the vpn number to put it on my device
Questions
• Network Coverage
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AT&T shows 1-3 bars of 5Ge, yet no connection
Every once in a while in NOVA, the cell signal has an issue where i get 1-3 bars, which is fine, except there is no internet connection or data connection. I cannot access google, Instagram, twitter, or anything else on my mobile data. AT&T, please explain this situation, there is no way to tell the
Questions
• Apple
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Finding location of our android phone using my iPhone
I’m the “owner” on our ATT account and my son and husband have Samsung’s, while my other son and I have iPhones. Is there a way I can “find my (Samsung) phone” on my iPhone? I’d like to know where my young son is because he forgets to tell us where he’s going sometimes! Thank you!
Questions
• Samsung