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Do you have a student discount?

I am currently in college and since COVID-19, I have been struggling with my class work due to the fact we don't have internet at home. I was wondering what student discounts you had

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2.9K

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Is it possible to self-install AT&T installation or do I need an appointment?

I would like to order AT&T internet service online and self-install the equipment. When checking out, i see no installation option other than scheduling an appointment. Additionally, is it possible to pickup the installation kit from a local AT&T store or do I have to wait for it to be shipp

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2.2K

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My phone is stuck on 3G

I am using a Nubia Red Magic 5G and my phone is currently only using 3G. How can I resolve this issue?

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1K

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Why won't AT&T give me a BGW320?

Hello all! I was wondering if anyone could explain to me why AT&T will not give me a BGW320 gateway device. I specifically requested this be installed when my AT&T Fiber service was set up a couple of weeks ago. My house is brand new and they installed some old piece of equipment that was c

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1.3K

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No Lights on BGW210, and no Internet connection.

Woke up today to no Internet connection. Checked the modem and none of the lights were on. I unplugged it plugged it back in, nothing. I tried using different outlets, again, nothing. I don't have any other cords to try it out and leaving the house and getting one isn't an option currently. I'd appr

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1.6K

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Improving speed with NVG 510

I have run the speed tests, done all of the tips for improving my speed, and it is still in the 6/.7 range. The last tips to try are to add a Wi-Fi extender and/or new modem. I am in a small apartment and do not have any dead spots. Is there an extender that is compatible with this modem? If so

Questions

676

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Netgear MR1100 Router setting in Canada? anyone can help me?

Hello guys, I recently purchased NETGEAR MR1100 from amazon (unlocked one) and I put an AT&T Sim card and used it in the US for 2 weeks and it worked fine, and then I sent the router to my girlfriend who is in Canada now, and the device automatically connected to Rogers network but we both don'

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384

3

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Can I set up internet in a hotel

I’m gonna be living in a hotel for a month and I need high speed internet for gaming because I play tournaments

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602

2

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Was my internet equipment sent to my house?

Im trying to see if my internet equipment was sent to my house.

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64

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How can i get official outage documentation?

Hi! I work from home as a virtual customer services associate and on the 18th and early morning 19th the internet was out. My company is wanting a document stating that. How can I get this?

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196

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How picky can I be about where the fiber jack gets installed?

Thinking about switching from cable internet to AT&T Fiber; since it's currently coming through coaxial cables that run throughout the house, I had a lot of freedom in where I could set things up. Currently, all of the hardware is located on the third floor so I can connect my computer via ether

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464

3

0

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Help remove us from spam email blacklist

Hi there. I work for a trade association. Our emails are being blocked when trying to send to sbcglobal.net and snet.net accounts. How or whom do I contact to help get us removed from any possible spam/blacklists? Thanks!

Questions

144

6

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International Day Pass- Internet Not Working

Hello, I have been paying for the international day pass services for a while now. Unfortunately it only allows me to text but no internet. It was explained to me that I would be able to use my unlimited plan while here. I cannot use google, maps, or even send/receive photos. Please help me!

Questions

701

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Reward card expired

Hi I just got the reward card but it's already expired, cause there was no mailbox when I moved in my current place until now. so is there any way I can request a new card? Thank you!

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131

2

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Tech says Fiber is available but Customer Service says no

A few years back AT&T installed fiber in my neighborhood, in fact they damaged my irrigation system as they buried the line in my side yard.. My problem is that when I contact AT&T customer service to upgrade to fiber, I am told it is not available at my address.  Neighbors on both sid

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404

8

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Billing Dispute

Were you aware that AT&T does not prorate the final bill? Depending on when you cancel services they are taking ~$100 per customer for unused services.  I have submitted complaints to the Ohio Attorney General, the FCC, BBB and Public Utilities Commission of Ohio.  If you've experienc

Questions

666

5

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Info needed for new home installation

Hi everybody! My husband and I are closing on our new house next month and I’m looking for some information on getting WiFi installed! My parents built a new house in the same addition as we are and had their WiFi installed earlier this year. When they had theirs installed the AT&T man drilled a

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138

4

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New Construction home/fiber net

I live in SC. I currently have fiber net at my rental. I want to transfer it when I move to my new (construction) home in a few weeks. When I check my address, it is not in the system. When I check my neighbors' address, it isn't in the system either, but I have been assured by other neighbors on th

Questions

263

1

0

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Newer router modem combo to replace NVG510

I’ve had this router modem combo for years. I thought I could upgrade to something else and my Internet would be faster. It is used mostly it is for a Wi-Fi only. I have dsl..basic internet plan 6 mbps.

Questions

851

4

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Bridge mode for 2Wire5268AC

Need help putting my unit into bridge mode so I can best use TP link Deco Mesh network. Also have Wireless Access Point unit attached to the 2wire unit that the ATT tech attached when he added another tv to our system.  I have no laptops that can connect directly to the router via network cab

Questions

227

1

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