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Slow speed on Fire TV 4k and PC

I've had an AT&T U-verse in my apartment for over three years, on the Internet 50 plan. I have four devices hardwired directly to my router: Roku TV 4k Fire TV 4k My Windows 10 desktop PS4 In my Roku TV settings, it says I have 50 Mbps, and I'm able to view all content fine there. Howev

Questions

 • AT&T Internet Equipment

406

29

0

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Airties / Smart with extender with Fiber 1000

I have Att fiber 1000 service and get 980 mbps consistently on my computer and Xbox that have wired connections. But every wifi connection off the airties 4920 is only 200-300 mbps. I thought it was a limitation of the extender, but the Ethernet ports and specs say it is a 2 gbps device. Anybody kno

Questions

 • AT&T Fiber Equipment

476

1

0

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Voice-mail disappeared

I called in today to troubleshoot because my phone internet wasn't working, phone on 5G but only got 2 signal bars and I can't send pictures via text. Still didn't get a answer but after powering off a few times as directed by the rep my voice-mail is gone!!! We people call it say I have never setup

Questions

 • Data & Messaging Features, Internet Tethering

26

1

0

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Can I use a different modem AND router to connect with Uverse Internet?

I'm trying to upgrade my router and modem, but wondering if I absolutely need one or the other provided from AT&T in order for it to work.

Questions

 • AT&T Internet Equipment

35.5K

3

0

0

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Internet 5 GIG router

Hello, I am trying to find more information on the ATT 5 GIG router. My guess is that the router has 1Gbit ethernet ports and the 5Gbit speed is a theoretical speed having multiple computers connected to ethernet and to the Wi-Fi. Am I correct or the router offers 10Gbit ethernet ports so I can u

Questions

 • AT&T Internet Equipment

534

2

0

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Can I purchase my own modem?

I want to purchase NETGEAR Nighthawk AX12 12-Stream Wifi 6 Router (RAX200). Please advise.

Questions

 • AT&T Fiber Equipment

8K

2

0

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How do I get an AT&T Junction Box installed?

Help. Moving to a new home in 3 weeks.  I have been told ATT is not in range of the house despite half the street has ATT.  I was told a junction box has to be installed.  Who installs this? Help!  My kids are virtual for school and I need internet service.

Questions

 • AT&T Internet Installation

329

2

0

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No autopay discount applied to first bill?

I received my first bill including setup cost and payed it with auto pay. I was promised a $10 credit per line per month if I used auto pay. Why hasn't it been applied here?

Questions

 • AT&T Fiber Account

367

4

0

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Why won't AT&T give me a BGW320?

Hello all! I was wondering if anyone could explain to me why AT&T will not give me a BGW320 gateway device. I specifically requested this be installed when my AT&T Fiber service was set up a couple of weeks ago. My house is brand new and they installed some old piece of equipment that was c

Questions

 • AT&T Fiber Equipment

706

12

0

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Inconsistent and Slow Speeds with Fiber past few days

Hi all. I have been an incredibly thrilled AT&T Fiber customer for several years.  I have never had an issue with speed or connectivity ever.  However, the past few days, this has not been the case.  My fiber speeds have been the slowest they have ever been (both upload and do

Questions

 • AT&T Fiber Equipment

296

5

0

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Orbi mesh router (RBR50) with an ATT Gateway (BGW320-500)

I've been researching how to configure my home network with an Orbi and 2 safelites and my new AT&T Gateway. Most advice says to configure the Orbi for access-point mode and set the AT&T Gateway for passthrough.What is the purpose of the 'Enable Cascaded Router' on the BGW320-50 option if ha

Questions

 • AT&T Fiber Installation

2.9K

18

0

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Rented condo is missing an AT&T service box...

Hi, my condo doesn’t seem to have an AT&T service box, and there are no online support options. Considering my phones call feature is currently broken, is it possible to schedule an appointment online?

Questions

 • AT&T Internet Installation

828

2

0

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The Bill Looks Different - AT&T's New Bill Layout

We heard you and we are changing the layout of the bill! We know your time is important and made the bill easy to understand! Check out some of the changes below! We added a video that explains the change in more detail at the bottom of this thread!     New Total Due Layout   &

Questions

 • U-verse TV Account

2.3K

2

0

0

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How can I get fee based internet support?

I recently ordered a static IP address and all I have is the address itself. I need to know the subnet mask and gateway address too. I would like to know if I can put my equipment on the other side of a router as well and how I would setup the subnet for that. I can't even speak to a person at t

Questions

 • AT&T Internet Account

114

7

0

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Landline for fiber

Do I need a land line for AT&T Fiber? We don’t have a home phone and we’re wondering if that would be an issue to get fiber.

Questions

 • AT&T Fiber Installation

407

2

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Broadband light alternately blink green and red

Hello ! My modem model is BGW210. The broadband light is alternately blink green and red and the internet connection doesn't work. I have tried the troubleshooting suggestion online but it didn't work. I also tried to call but nobody replies. As a teacher who need the internet to provide online clas

Questions

 • AT&T Internet Equipment

1.4K

1

0

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Wire down from power line in front of my home same day my internet goes out?

Tuesday Morning our Internet went out, That same morning we discovered a line/cable coming off of a power line all in our front yard. I’ve been in constant contact with AT&T asking about it and apparently they cannot send a technician to come repair or even look at it because of an outage in my

Questions

 • AT&T Internet Equipment

340

4

0

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Data Cap Overage

I have seen articles that say the data cap overage fee waive ended on June 30th. Our billing period ends July 13th and we are close to hitting our limit (970/1024GB) since we did not know when the fee waive was going to end. Does anyone know if we will be charged for going over this month, or does t

Questions

 • AT&T Internet Features

114

1

0

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Using my att hotspot in Europe

Im traveling to europe in a month and wondering if i will be able to utilize my phones hotspot to connect my laptop. I work remote and need a connection to remote into my workstation in the states. The data being transferred is just input aside from the screen being streamed to my laptop. 20mb/s dow

Questions

 • Data & Messaging Features, Internet Tethering

603

1

0

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My Experience with Orbi Axe11000 6e and ATT Gateway Pace 5268.

I have a ATT 900+ up/900+ down Fiber Plan with ATT (Model 5268AC). I have a 3 story townhome and getting wifi from the basement of the townhome was just not viable for my family. Long ago we had a old Orbi system AC2200. The 1 Router 2 Satellite System really helped our situation at the time and has

Questions

 • AT&T Fiber Equipment

171

9

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