Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.5K)

Relevance
McAfee

Why after several years is the link still broken for the McAfee download? In the past 3 months we have been hung up on after an agent states "I'm sending you to another escalated department to resolve the issue with your account" 7 times. Twice in the same day. All I ask is stop the scam please beca

Questions

 • AT&T Fiber Account

64

3

HBO and AT&T Unlimited Plus Account

I upgrade to the AT&T Unlimited Plus with HBO included yesterday and cannot access my new account. I do not use the AT&T TV service of any kind and only have the wireless plan with my phones. I have tried logging in on the app on my iPhone as well as on my computer and am having a service error pop

Questions

 • Account Features

59

2

0

Nov. 2015 Update Installation Error on Galaxy S6 Edge

I have now tried three times to install the Nov. 2015 FOTA update, download of update goes fine (connected to WiFi as instructed). Installation is where I hit a snag, I attempted to install the update, installation gets to about 30% (the latter two times same spot [or so], the first I'm unsure as I

Questions

 • Samsung

1K

4

0

0

Galaxy Note 3 won't download Facebook.

My Facebook randomely dissapeared one day and when I try to get it back, I get an error code during installation. "Unknown error code during application install: "-100". Please help.

Questions

 • Samsung

895

1

0

0

Receiving Error when trying to submit Unlock Device request through ATT Device Unlock page.

Hello, I'm trying to Unlock my Samsung Galaxy S5. Everytime I go to the www.att.com/deviceunlock website I am receiving an error as soon as I enter the IMEI of the phone.It specifically says:"We do not have a record of the IMEI you entered. Please verify the IMEI entered is correct by dialing *#06#

Questions

 • Samsung

847

3

0

0

Where do I send the "equipment" back?

AT&T via brand new laptop less than a foot from modem, 1 tech visit and a whole day (OFF) wasted yesterday: "Connected"Verizon via my busted up iPhone 5s as a wireless Hot Spot: "Connected" (translation: Why you're seeing this right now.) * I only have two choices for internet at home because

Questions

 • AT&T Internet Account

101

1

0

0

link to "get started" in order to setup wireless in smart home manager does not work

the link to actually click and"get started" to set up wireless in the smart home manager does not work. other links (for example, to HBO Max) on the page work, but you are unable to click in to the "get started" link so I am stuck and can't move forward. Tried on two different mobile devices and I'm

Questions

 • Network Coverage

39

1

0

SD024 Error when accepting billing responsibility

This is ridiculous I have posted so many comments, called ATT support and no one is able to help me they just say. Sorry. I am about ready to cancel everything and go to Spectrum. I should have done that last week but I didnot I believed the att guy when he said I could do this. It is very frustrati

Questions

 • AT&T Fiber Account

49

0

0

Prepaid ATT flip-phones

ATT should be ASHAMED of themselves for ignoring their prepaid customers during this time of crisis in our country! I sat on hold for OVER 94 minutes only to be RUDELY advised that I do not qualify for any relief simply bc I am a prepaid customer! The agent was also for snide in his responses and se

Questions

 • Account & Usage

34

1

0

Porting help!

Purchased prepaid card via ATT website. Port was confirmed but not completed. That was four days ago and still no service. Can't actually speak to anyone because the system does not recognize number. Current carrier is saying they have done everything needed. There only suggestion was to have ATT ca

Questions

 • Account & Usage

60

2

0

HBO Go and HBO Max through ATT TV w/ ATT Unlimited Elite Wireless plan

So, this will be confusing, but I'll do my best to simplify it. Also, my issue ranges across a wide array for topics so I just picked one. Simply put, I have the ATT Unlimited Elite wireless plan. I am/was subscribed to HBO GO through ATT TV ( a perk they offer). All worked fine. Since HBO Max came

Questions

 • Watching HBO Max

328

3

0

Not Found on Accelerator Error

I have had my sbcglobal.net email address for more than 20 years. Several days ago, it abruptly stopped working.  I have reset my password and my recovery email and phone number on the AT&T website. It still does not work.  I have cleared my cache, history and cookies.  Still doe

Questions

 • AT&T Mail Login & Security

87

1

0

Email error messages

Keep losing connectivity to my email server due to a dropping of my password. Even though I have not tried any entries it tells me that I have expired my log-in attempts and will have to use a different ID or Password.  Now in both my phone and my computer I am locked out for 24 hours and even

Questions

 • AT&T Mail Login & Security

32

2

0

How do I access my sbcglobal.net email account?

How do I access my sbcglobal.net email account - For some reason, my sbcglobal email account that I have registered on my phone says there's an error and I need to sign in. When I try to sign in it says my password is incorrect, I tried answering the questions but it kept saying error, ended up lock

Questions

 • AT&T Mail Login & Security

60

1

0

I can not log into my SBC Global Email :( HELP

Hello all!! I am stuck in an endless loop!!!!! So my att email is locked out I don't recall the password, I have attempted to reset the password but when the website sends a reset pin it sends it to the email I am locked out of. I have no access to this email so this is my last hope to regain access

Questions

 • AT&T Mail Login & Security

25

1

0

HBO

i have tried multiple times to reach AT&T by chat and discuss via phone. my plan is grandfathered in to receive free HBO. I was told to download the AT&T TV/Watch app and use my AT&T wireless login information to access. I get an error every time saying that my wireless account doesn't qualify al

Questions

 • Tones, Games, Videos, More...

60

1

0

New, unused, boxed, Moto Z2 Force: "Your unlock request was denied because there's an unpaid balance linked to your device."

I aquired a new,unused, closed box Moto Z2 Force, and AT&T denied my request.

Questions

 • Other Phones & Devices

26

1

0

Received a bill today due in 3 days when I paid it 2 weeks ago

New to Fixed-Wireless and nothing but a hassle trying to get customer support for it - no direct number to dial and once I stated "fixed-wireless" the support individual seems clueless as to what that is and where to transfer my call. So far it takes three transfers. Curious what AT&T is doing about

Questions

 • AT&T Internet Account

58

1

0

AT&T HAS BLOCKED MY BIZ PHONE LINE FROM SENDING OUR CUSTOMERS TEXT MESSAGES IF THEY ARE AN AT&T CUSTOMER

I am an AT&T customer and have been for years with multiple lines and a heavy monthly bill. I use a different online phone service for our company main phone line. We are a vacation rental company and we use texting quite a bit. Sometimes we send similar texts out when sending guests similar (ye

Questions

 • Network Coverage

19

0

0

Audio is lost on iOS App after Short Buffer

I have an iPad Pro and both on WiFi and on Cellular data if there is a short buffer (you see the rotating icon) briefly the video returns however the sound is gone. To work around the problem, I have to change the channel and change it back the sound is restored. However, shortly later the buffer h

Questions

 • Data & Messaging Features, Internet Tethering

20

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.