Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (1K)
Issues with Group Texts not going through and coming in as Unknown or out of order and late
I have been dealin with major issues with group texts for several weeks now. I never had an issue until recently. I have reset my phone multiple times. and every time I do, text messages come flooding in, either super late or very out of order! Or they are flooding in as Unkown messages so I have no
Questions
• Data & Messaging Features, Internet Tethering
Group Texting issue
On Sunday I purchased a new S20 and from the moment the phone was up and running I have been having an issue with my MMS messaging. It's not working AT ALL. I currently have 150 messages waiting for download. I have tried everything soft/hard reset, clear phone cache, clear app cache, reset netwo
Questions
• Data & Messaging Features, Internet Tethering
Audio is lost on iOS App after Short Buffer
I have an iPad Pro and both on WiFi and on Cellular data if there is a short buffer (you see the rotating icon) briefly the video returns however the sound is gone. To work around the problem, I have to change the channel and change it back the sound is restored. However, shortly later the buffer h
Questions
• Data & Messaging Features, Internet Tethering
Group Texts Failing
Hello AT&T, I've been with AT&T for decades and this failing group test is a HUGE defect that is making me switch carriers. Why hasn't AT&T resolved this group text issue after many years of complaints?? I am in the tech industry and when we hear of the same case issues repeatedly, we fix the iss
Questions
• Data & Messaging Features, Internet Tethering
2 of 3 addresses stopped working in Outlook365
have deleted the accounts in Outlook, changed the passwords,, and tried to set them up again, both automatically and manually and still don't work. Very strange that I can't connect to the server with only 2 accounts. Seems like an error like a change to the system a few years ago.
Questions
• AT&T Internet Security
Trandferring from iPhone 8 to iPhone 11 and Having Issues Connecting to Cellular Data
I have transfered everything over to my new phone but I am unable to connect to the cellular data/AT&T network on my new device. I don't know where a QR code was provided (I don't believe it was provided) and I've tried resetting and switching out / switching back SIM card. Do I need to get in t
Questions
• Data & Messaging Features, Internet Tethering
Horrible service in the last couple months.
When I first signed up for AT&T it was becuase it was the only carrier that I could receive service in my home with. However, in the last couple months it has become the worst cell service I've ever had, I can't even receive or send text messages in my home. I've missed very impor
Questions
• Android
Caller ID not working even after a week and 5 tech chats with AT&T
I added an iPhone 5 for my dad onto my family plan, but his Caller ID is not working. The number still shows up as "Unknown Caller" when he calls another iPhone (landlines seem OK). I've had 5 tech chats with AT&T and was reassured each time that the problem was solved--but not so. Told it was eithe
Questions
• Apple
iPhone IMEI Error
So I recently purchased a used iPhone 8 Plus but I am unable to use my SIM in it because it is apparently locked. I tried unlocking through AT&T's device unlocking page but I get a message that says the IMEI doesn't match an AT&T device while I'm 100% sure that it is. I am unsure of what to do now.
Questions
• Apple
Pc
hola, compré un iphone en Chile y en AT&T me aparece bloqueado por extravío :( existe alguna forma de solucionar ese problema!!!!!!!! me dijeron que era de un único dueñoo :'(
Questions
• Apple
New Iphone 11 Not receiving some group texts
I just received an iphone 11 for Christmas. It did a forced update a couple weeks ago. Yesterday I stopped receiving some group text messages. I would get some, but not others or I would get them out of order. I have tried restarting, resetting the network settings, and deleting the whole cha
Questions
• Apple
Att overcharged me, twice, and now I have a collection due, and it's affecting my credit
I tried to cancel my account in september of 2019. the company failed to remove my watch from the account and for some reason charged me an extra month. I have been to the ATT store 2x and was told I need to call. When I call, I don't have an account anymore, so I cant get past the auto router.
Questions
• Wireless Billing
20 years paying 500 dollars a month for my business my husband whose name its in died in may now At&t will not show breakdown and rude!!!
Okay first off without a word spoken or death certificate they moved the account into my daughter's name and said its because she was using her phone for a month bc she was in between getting a different home internet when we got her plan with ours it was unlimited so she had no idea the charges wer
Questions
• Wireless Billing
Phoenix 4 phone - not sending or recieving text messages
My text situation has gotten progressively worse. Often I cannot receive picture messages. In the past 24-48 hours, texts have been getting stuck in the "sending" stage. Restarting the machine sometimes helps, but not always. I have also not received any messages after testing.
Questions
• Android
Terrible customer service!!!
I placed an order online when there was better offer compared to what it is now. They delayed the online order till they made sure I don't get the offer. After that they made the same order over phone. When I call some say they will match the offer, some say they won't. No clue what is going to happ
Questions
• Wireless Account
Bluetooth is not working on the new iphone 13
I received a new iphone 13 through an upgrade at at&t. phone was delivered, transferred all data and set it up and everything is working fine except bluetooth will not connect or even turn on. can i return the device to AT&T or do I need to go to Apple for support? Its less than
Questions
• Apple
What does customer service mean (was: Why does support lie about plan costs?)
6/30 @ 11:25 I started a chat with support (Patricia) based on what I saw on the ATT site. It seems I could upgrade my plan for $10 per line, but then get a $10 per line discount, making my bill exactly the same for an upgraded plan. Patricia confirmed that: Patricia : I can see here that you have E
Questions
• Wireless Billing
Combined billing = scam. DON'T DO IT!
I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the
Questions
• Wireless Billing
Sign in to cancel order, but the option to create a user ID never happened
I ordered a phone trying to open an account & it says "sign in to cancel the order". I've been selecting that, but my email that I made the order with can't be used and the number I'm requesting hasn't been transferred yet, so, all I can do is "check order status". I don't want the order anymore
Questions
• Wireless Account
Cant create an account because it cant verify my account?
I've been trying to make an account and I put in all of my details, but once I enter my FAN it says that it cannot verify? I'm not sure what I'm doing wrong here. Anybody have a solution?? I need to get online and see if my bill is ready to be paid.
Questions
• Online Account Access