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DSL Cancellation Problem

1/3/18 called and changed dsl to uverse—agent (Jason) at 800-288-2020 said I would see the $61.00 charge for another month and then it would fall off. Paid $61 on 1/30Paid $71 on 3/1Paid $61 on 3/29 Got a bill on 4/17 for another $61 due 4/28/18—chatted with agent online (Laura) who was NO help and

Questions

323

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Current AT&T Fiber Customer, moving to a new address that only has copper.

To start this off, I'm in an unfortunate bind when it comes to my internet access. I currently live in a house with fiber access, and the new place I'm moving to shows fiber access available according to the FCC broadband map, however when I go to search my address on the AT&T website, it shows

Questions

103

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Broadband signal modulation

How and where are Uverse and Internet modulated on the carrier signal? I lost internet and continued to have TV.  AT&T said it was a bad Gateway modem.  Computer continued to use all my Bluetooth devises said the network was down.  Don't understand.

Questions

120

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Customer Service did not make the changes they promised, then hung up on me

I have been trying to cancel my DSL for most of the afternoon because they were not able to give me the price for the service they promised me last month when I called about being overcharged. Not only did they refuse to credit my account as they had promised previously, but I just spent 45 minutes

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368

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Stalking

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late

Questions

54

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Billing dispute on a DSL modem that I returned few months ago.

Hi, I would like to try get this resolved before it escalates.  Basically, coupel of months ago, my DSL modem got fried by a surge.  I contacted AT&T support service and asked them for a replacement, they said they would bill me $125 and send me another one.  I agreed at first but then changed my mi

Questions

245

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mY TECH HAS NO CALL NO SHOWED YET AGAIN. Has anyone EVER successfully done anything but pay their bill on this app OR site???

I cannot take this company anymore, I really think I could have campaigned with ym neighbors to get competition to bring their serves on down the road for the tristate AREA if I could have back the time wasted, a COMPLETE circle (Edited per community guidelines)-trying to get a tech out to do their

Questions

253

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Landline Voip? Simple question

I have AT&T fiber, DirecTV, and a landline telephone, I have the BGW210 gateway.I understand now that I have voice over IP, however it is still called landline.My question is the following: I am receiving the following error:"WARNING: DSL Failed to Connect (Message ID: NAD-3304D)"How I am receiving

Questions

312

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Only slow 6 Mbps available at my address in San Francisco (depressing)

I am looking to move soon primarily due to the slow internet speed...I live near downtown SF- one would think that means all is good right? Nope, wrong!I live in a building that is technically, according to zoning code and/or landlords preference, is classified as a "hotel" even though I have a one

Questions

347

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How do I get a technician to show up?

My apartment recently got fiber internet upgrade and I signed up for it mid-November, I got a confirmation email with the 3 hour window for them to show up and they never showed up. Since then I have rescheduled 4 times and a technician still have not showed up, what the (Edited per community guide

Questions

231

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Expanding my network to the horse barn to connect a video camera

I have a 25MB ATT DSL line (the best I can do here in the country) that comes into one end of my basement to an ATT-provided Arris BGW 210-700 wireless gateway that is a combination modem/wireless router. I currently have that connected via CAT6 cable to a TP-Link AC1750 Archer C7 wireless router i

Questions

203

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HELP! Home Telephone - No Dial Tone - Have Dial Tone at Outside NID - What else can I do?

I have POTS (Plain Old Telephone Service) home telephone and DSL internet. (I do not have any U-verse services.  Not available in my area yet.) For several weeks, there was some static on my phone line and then a few days ago, I lost home phone service altogether.  I have no dial tone on

Questions

4.6K

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Residential Fiber Build-out

Is there a number I can call to discuss building out fiber to my neighborhood? Most of us are willing to compensate AT&T for the effort. We're tired of 3 Mbps DSL. TIA!

Questions

111

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Troubleshooting Connection Issue with Modem to Play P2P Game

So I'm trying to play a p2p game called Mobile Suit Gundam: Battle Operation 2 on the pc, and I have this strange issue where I'm unable to play matches that involve a certain number of players. What I mean by that is that the game runs normally and smoothly if I play with 7 other people (8 in total

Questions

73

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Pace 5268 recntly stopped allowing me to connect to my work Remote User VPN

2-3 weeks ago, connection to my work remote user VPN stopped being connected with a message that something between me and the VPN server was blocking the connection. It worked before and nothing in my control changed.  I have a business DSL account so I can host web and email servers from my h

Questions

123

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Ongoing Billing Issues with AT&T Since October 2019 - Existing Internet Customer Who Moved To Space Coast Florida, New Mobile Customer

Does anyone know whom I need to get in touch with regarding several discounts and promotions that my local representative signed me up for, but have not been seeing on my billing statements? I've called *611 customer care a couple of times about it, but for some reason the most they can do is apply

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52

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Cancelled DSL internet and phone Account, still getting billed

Does a know how to solve and STOP the auto generated bills from old DSL and Landline accounts? Cancelled at the end of March 2022 , bills are still generating. Have spoken with the landline / dsl department twice and account is adjusted to 0$ balance. The two reps have done extensive notes on my a

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558

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CUSTOMER NO SERVICE-TRYING TO CANCEL DSL, BUT NOT THE LANDLINE

I live in a rural area with spotty cell service. I don't need my DSL anymore. For almost one year, I have been trying to cancel the DSL without canceling my landline. I have contact ATT multiple times, been transferred to so many CSR's I've lost count, been told the DSL would be cancelled and I woul

Questions

83

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Land line home phone bill has doubled and billing for each call

I have limited local calling on my land line home phone for several years. I have limited 60 calls a month, so I do not understand how I was changed to be billed for each phone calling told over $25, in addition to the residential service of over $25 for bills over $50 a month !!!??  HELLO ?? AT&T n

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292

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At&t internet plans

Ive received mail ads about getting at&t internet but fiber isn't available in my area, and the speeds of coax are too slow for my needs, why am i getting these ads if fiber is unavailable? plus its $35 a month for 300 Mbs, but $55 a month of 5 mbs???? How do i get fiber installed in my area ( 2

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