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5268AC Green Date Cable

I am a new AT&T U-verse customer and have the 5268AC modem/router. My apartment only has one dsl/broadband outlet and I need a longer version of the green data cable included with the U-verse install kit. It has a phone cord end from the wall side and to plug in the to 5268AC modem itself. I nee

Questions

 • AT&T Internet Equipment

104

7

0

Extend ATAT Fiber lines

My house is less than 200 feet from an AT&T fiber line, but my residence is marked as being in a no coverage area. What do I need to do to get the line moved 200 feet? I don't care what I have to pay but I need internet service.

Questions

 • AT&T Fiber Installation

187

6

ATT McAfee Package FREE to High Speed Clients

I am reaching out on this support forum because I have attempted to contact ATT directly to assist my Dad with his free ATT internet security that should be part of his internet UVerse package. He has download speed at 25Mbps and is entitled to this free of charge however his email address is bellso

Questions

 • AT&T Internet Email & Security

626

11

0

How to check whether or not I can have both Comcast and AT&T internet at the same household simultaneously

How to check whether or not I can have both Comcast and AT&T internet at the same household simultaneously? I currently am on a Comcast internet plan which has outages intermittently and I'm trying to explore adding AT&T internet onto my household on top of my Comcast internet in order to ha

Questions

 • AT&T Internet Installation

1.2K

1

0

How do I get a technician to show up?

My apartment recently got fiber internet upgrade and I signed up for it mid-November, I got a confirmation email with the 3 hour window for them to show up and they never showed up. Since then I have rescheduled 4 times and a technician still have not showed up, what the (Edited per community guide

Questions

 • AT&T Fiber Installation

14

1

0

"No Ports Available" after refusing to pay another mans bill

Below is a message I sent ATTCustomerCare today. The only thing missing is my contact information which I removed for security reasons from this post, but it was indeed there. The response from AT&T:        This does seem like a frustrating experience for you. I'll be delighted in helping you in    

Questions

 • AT&T Internet Account

463

2

0

0

Swindled into a contract

I'm furious that AT&T made a service change to my account which involves a 12 month contract.  I asked repeatedly on my call if this was month to month or contract, so this was a big surprise to me. I cannot resolve this with them since they are closed for the weekend but I'm wondering what my recou

Questions

 • AT&T Internet Account

332

0

0

0

Finally switch to Uverse?

I've read quite a bit about discussions regarding DSL vs Uverse on this forum and in general online.  I've had AT&T DSL for over a decade and I've never had any problems with it.  I grew up on dial up in the country, which was tremendously slow, so dial up has always seemed like super speed to me.  

Questions

 • AT&T Internet Plans

353

1

0

0

DSL Faster Service?

Need to know if we can get faster service than the 3 megs we get today. Based on SNR and Attenuation calculator I think we *MIGHT* be able to squeak a little more. If replacing the CPE allows us to utilize ADSL+ (depending on if DSLAM supports it) then we will do that. PM me for my DSL phone number

Questions

 • AT&T Internet Plans

168

1

0

0

Internet Connectivity Failure

Over the last 90 days one of my VDSL lines started to go down and the second one taking errors. AT&T dispatched 5 different techs. Every one required a one or two hour session with a tech support agent on the telephone explaining what the previous one had done. They kept little or no notes of the pr

Questions

 • AT&T Internet Installation

125

1

0

0

Dsl Constant outage 3 + months

I've been having problems with ATT since January. I have DSL and have had it for several years. At one point in January the internet slowly petered off to next to nothing. February I lost internet completely, with 5 minute spurts of actual connectivity. I had ATT send out some techs to do repair. Fi

Questions

 • AT&T Internet Account

294

2

0

0

Intermittent Internet Issues since July - Two Previous Service Calls and Two No Call, No Shows...

Hello, we have been experiencing intermittent dsl internet connectivity issues since this summer.  Weve had ATT come out twice.  The first time they said that there was a problem in the line between my home and the local township office (over a mile away).  The second time they replaced our dsl mode

Questions

 • AT&T Internet Equipment

190

3

0

0

HELP!!!!.....Internet unstable and drops intermittently throughout the day

We have had problems with our service (when we have it) ever since our city had a major change in an intersection close-by and around the same time the hurricane on Sept 11th. So far, we've had 4 line techs (one of which came back a second time), line burying crew twice, a service tech, and a line t

Questions

 • AT&T Internet Account

405

0

0

0

DSL Shut off before Uverse is available?

I'm at a loss for where to turn for answers. I've been in contact with several reps and associates and still cannot get a solid answer. We have hear conflicting reports that DSL will be shut off in our area in 2016. However some reps say that Uverse will be made available to us before the shut off o

Questions

 • AT&T Internet Account

402

2

0

0

Milwaukee area is 0.5 Mpbs download speed This is horrific They will not answer the phone

I have a Wauwatosa area DSL connection and I am getting 0.5 mbps download speed according to Google speed test. The ATT speed test magically says I'm getting 13mpbs but that's a lie. They hang up on you and the live chat bot they have keeps telling you to call a number that is not connected. Fix thi

Questions

 • AT&T Internet Installation

14

1

0

Excellent Customer Service! Recognition requested.

Yesterday, around 12:30 PM ET, I contacted DSL customer service (returning a call I received earlier, but was unable to answer).  The gentleman who answered and assisted me was the highlight of my day! Seriously!  The reason for the call was because I missed a payment, and your customer support pers

Questions

 • AT&T Internet Account

274

1

0

0

Internet Installation at New Address

I've got a unique issue. I'm building a house on a private road(i.e. driveway) 700 feet off of a county highway. The issue is our new address, assigned by the county 911 office, does not show up on any of AT&T's maps/databases, so they are refusing to send a technician out to even investigate the po

Questions

 • AT&T Internet Installation

28

1

0

DSL plans in my area went from 5mpbs to 1.5 mpbs what gives?

I've had DSL for about 10 years and it's always been 5 down, 1 up. But recently AT&T has changed the ONLY available internet package to 1.5mpbs essentially making slow internet even slower. It's honestly a joke, AT&T support just says sorry and nothing can be done about it. Any advice on how to go a

Questions

 • AT&T Internet Plans

245

1

0

0

Returning a gateway device

Trying to return a device and cannot locate the return instructions. What return address can I use for this device and what should I include in the box? All I have is a bill for our corporate account. Help very much appreciated. Thank you. I've been on hold for over an hour.

Questions

 • AT&T Internet Equipment

11

1

0

Redundant billing

In september I upgraded my  DSL service from 3Mbit to 6Mbit. Since then I am being billed for both the old service and the new service. I was billed $49 for two months and now I see there is a late notice and a bill for $104.50. I have talked with several AT&T service agents in an attempt to resolve

Questions

 • AT&T Internet Account

360

2

0

0

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