Who do I contact to find out if Double Bonded DSL is available at my location?  When I call customer service I've gotten two different, less-than-qualified people on the phone.  My zip code is 48134 but I live on the ouskirts and have been having lots of issues.  I get about 2-3 mb down and about .5

Recently bought a house in somewhat of a rural area, but not even 5 miles from town and I am being told that I do not even have DSL available! ATT says they can provide me home phone service, but not DSL. How is this even possible?  Uverse is out of the question, but i thought DSL was available to j

I have ATT DSL and have had for a long time. I live 1.1 miles from the nearest main line and have had the basic DSL service for a long time. Recently I recieved an email from ATT offering a speed upgrade so I jumped at the chance. I had a phone line added a few years ago and for years had a seperate

Hi, I would like to try get this resolved before it escalates.  Basically, coupel of months ago, my DSL modem got fried by a surge.  I contacted AT&T support service and asked them for a replacement, they said they would bill me $125 and send me another one.  I agreed at first but then changed my mi

Why does AT&T even have a Facebook page? No one will respond to a message there period!!! I have tried for two weeks to get a response to a message. They responded to my first message weeks ago that they would look into my complaint. After that the company did not email, call, or attempt to contact

1/3/18 called and changed dsl to uverse—agent (Jason) at 800-288-2020 said I would see the $61.00 charge for another month and then it would fall off. Paid $61 on 1/30Paid $71 on 3/1Paid $61 on 3/29 Got a bill on 4/17 for another $61 due 4/28/18—chatted with agent online (Laura) who was NO help and

I have internet only at one address, but I need to start service at another address as well. How can I do this?First address has fiber, the other address fiber is unavailable.

Short Story - Can the Member ID associated with a DSL Account be changed when the DSL Account is transferred to a new home owner ??Background - In 2008, AT&T ran a landline and DSL to my newly built rural home. I've used that AT&T email address and a secondary AT&T email address for EVERYTHING for

I recently changed from Hughes DSL to AT&T DSL at my office. The Hughes network had a separate modem & router. I disconnected the modem & installed the At&T Modem/router combined unit. It was working fine but I get periodic slow internet, very slow. I'm wondering if the Hughes router is conflict

We have noticed FOREVER that our internet drops/reboots randomly a few times a day. With increased burden during quarantine due to school at home, working at home, etc., we increased internet from 12Mbs to 18Mbs. It is still happening...sometimes at 8 am with only two of us up and using internet...a

Hi, My DSL drops multiple times a day and I'm tired of it. Finding information to contact support is nearly impossible on your site so I'm on the forums complaining about it instead.  My drop lasts for about 60-90 seconds and then reconnects. I lose connectivity at least 3-4 times a day

Cannot connect my devices to the PACE 5268AC. The "Smart Home Manager Tool" only wanted to tell me how to id the wifi name on the list on my devices (the desk top is online); however, the problem was, My wifi name is not listed on any of my devices (phone and Kindle). Eventually, it Smart Home Mana

My online bill says that I was billed for Sept 27 through Oct 26 but my paper bill says that I was billed from Aug 1 through Oct 31. Oh, and of course there was an overage so it looks like my bill will be skewed because I'm being hit with an overage in the middle of a cycle regardless because I got

The neighbors on both sides of my home have att internet. Why is my address unserviceable? What are my options?

I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.

I can use the network for hours, then it fails. I run diagnostics and it Fails "Ping default gateway". This has been happening for quite a while.  Been down for hours and then comes up.  Lights are green.  I've had multiple chat sessions with AT&T with Smart home manager app.&nbs

I am unable to locate the website where I can create my online account for my landline in Illinois. It seems Illinois is one of the states not included in most of the standard instructions. Example, see this link where IL is clearly not included: https://www.att.com/support/article/local-long-distan

I live in a rural area with spotty cell service. I don't need my DSL anymore. For almost one year, I have been trying to cancel the DSL without canceling my landline. I have contact ATT multiple times, been transferred to so many CSR's I've lost count, been told the DSL would be cancelled and I woul

What will happen to a customers internet access when the hub they are connected to is converted from DSL to fiber and they live more than 1.5 miles from that hub?  Are they just out of luck and have to find another provider?  Asking for a friend....

I am looking to move soon primarily due to the slow internet speed...I live near downtown SF- one would think that means all is good right? Nope, wrong!I live in a building that is technically, according to zoning code and/or landlords preference, is classified as a "hotel" even though I have a one