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unlocking cell code

why is it that at&t gave me one code and it didn't work and I can't get another code. They keep telling me we already sent you a code. I do have an account with at&t but not with my phone and only because they don't service my area.

Questions

 • Samsung

26

6

0

AT&T support line is terrible and much worse than T-Mobile

the AT&T automated support is the actual worst. I just wanted to find my account number for prepaid (which uses a dated version of the website that doesn't show account number and pin for some reason) and when after 3 minutes of listening to menu options from the automated voice I spent another

Questions

 • More AT&T PREPAID Discussions

21

1

0

International call charges

I was charged more than $220 in one of the recent bills. I called the customer care and explained that the International call facility was disabled long back and requested for a refund. I was told that a decision on refund will be taken only after investigation and was promised that someone will be

Questions

 • Wireless Billing

22

2

0

Device unlock a joke

I submitted a request to unlock my phone. I recieved the email at 1203 am i tried to confirm on the link 14 hours later. It said link was expired. It hasnt been 24 hours yet. So why does att play games on crap like this. This is the 2nd phone i've had problems getting unlocked.

Questions

 • Wireless Account

14

0

0

Go phone prepaid phone number won’t work

When I call from my new at&t prepaid SIM card it tells me I’m not allowed to make calls, I’ve contacted multiple people at at&t and they either just put me on hold forever or tell me they don’t know what to do. My SIM card is activated and I can use mobile data to load the internet but still

Questions

 • More AT&T PREPAID Discussions

26

2

0

Keep see charges that say no minutes or seconds used. How is there are charge for nothing?

Has my number calling no one or receiving something but no minutes used. Why is there a charge for nothing? Says Data???? no messages left. Some incoming calls not answered. Is there a charge for just someone calling but me not answering? Have pay as I go.

Questions

 • Account & Usage

12

1

0

HORRIBLE service!

Let me begin by saying I'm furious with AT&T.  I was switching home phone and internet to AT&T and was told that "I needed to be home between 8:00 a.m. and 8:00 p.m.  Obviously, I had to take off work.  At 6:00 p.m., I received a text from AT&T indicating that "they would not be able to complete hoo

Questions

 • AT&T Internet Account

285

1

0

0

Paid full price for my phone but cannot unlock

I paid full price for my Phone and went over to the unlock page from ATT but says IMEI does not match an att phone. I purchased the phone directly from ATT !! HelpCustomer support said IMEI was placed in the system and everything looks fine. going in circles here@ATTMobilityCare @ATTHelp

Questions

 • Phone & Device Upgrades

42

4

0

Disappointed and disgusted in AT&T customer service

I have placed 2 orders in the last 3 weeks for new iPhone (and not the new 13) and both times they have been a disaster. Both phones I have tried to order have been the iPhone 12 and the iPhone 12 Pro Max both, these orders have been placed and 2 separate times. while talking to the rep on the phone

Questions

 • Apple

38

0

0

Cannot connect to league of legends matches

A couple days ago i became unable to connect into my league of legends matches, tried forwarding ports and whatsoever but nothing seems to help, I took my laptop elsewere and was able to play as normal, but just couldn't connect on my at&t 1000mbps net...

Questions

 • AT&T Fiber Account

53

6

Slow Speed

I have Gigabit service plan, earlier in the week I had 750 mps download, today I have 90.Ran all the troubleshooters and still no fix

Questions

 • AT&T Fiber Account

55

3

0

Need to change access to a business account

I have called AT&T no less than 4 times over the past few months. I came on as the Finance Director for a nonprofit organization. My predecessor left without leaving her various sign ons and passwords for the organizations accounts. I have managed through all of our other organizations to get

Questions

 • AT&T Internet Account

7

1

0

Unable to connect to workplace DirectAccess VPN, perpetually in "Connecting" status

Sometime late last week or over the weekend, my network lost the ability to connect via DirectAccess to my work VPN. We know it is not an issue with my machine or work network, since only myself and my roommate are experiencing the issue, and we can both connect to our workplace VPN if we

Questions

 • AT&T Fiber Account

76

17

0

AT&T service box hazard

AT&T buried the service box in my yard where the fiber optic cables are. It's recessed 9-12" below ground level and is a major hazard of someone spraining or breaking an ankle in it. Who can I contact to have it raised to ground level BEFORE someone gets hurt?

Questions

 • AT&T Fiber Equipment

26

2

0

Ipad pro PRE order from 15 minutes after going live shipping date just changed from 5/28-6/7 to 6/27-7/6

So how does a PRE-order from within 15 minutes of pre orders going live and over a month wait already slip 29 days from original earliest ship date? There's really no good excuse for waiting until the last day it was supposed to ship at 8:20 central time to update to a day 20 days from now to ship

Questions

 • Apple

20

9

Voicemail not working when Verizon phones calll

My voucemail says I'm unavailable and people can't leave messages, usually they are on a Verizon phone. I can't get a live person from att to help me, so frustrating .  I need this fixed asap.  

Questions

 • Apple

18

1

0

Unwanted text from emails involving porn links

For the last few days I've been getting unwanted text messages from email addresses involving porn links. It has 20 people with my area code in the group text. I'm honestly sick of these nuisances spamming my messages. Isn't there a way to to keep emails from sending a message to your text messages?

Questions

 • Samsung

25

1

0

Extremely poor customer services and installation. Gateway cannot connect to the network.

Internet stopped working about a week ago, which is rough because I need the internet to work from home. Something is wrong with gateway/broadband. Talked to customer services for repair and the person suggested that I upgrade instead for a cheaper price. I realized now that it's a trick to get me t

Questions

 • AT&T Internet Installation

20

1

How can I contact someone over a Supervisor?

How do I contact someone over a supervisor? I am at my wits end. I have been in communication with ATT for exactly 1 year now about a trade in with new activation back in November of 2020. It is now November of 2021 and I still do not have my trade in promo added to my account. I have had a case ope

Questions

 • Wireless Billing

25

2

0

ICU Case - Bait and Switch on Trade-in Program for iPhone 12 Pro; AT&T stole my iPhone X

All I can say is unethical business practices. An AT&T representative advised that I was eligible for the trade in promotion AT&T was running in October 2020 for the iPhone 12 Pro (up to $800 trade in value for an iPhone X). I specifically confirmed that my plan would remain the same and tha

Questions

 • Wireless Account

70

1

0

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