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'Balance too low' when trying to call Canada... full balance

Attempting to make a call to Canada from the US. I am on a prepaid plan - my balance as of yesterday was $30.00, so I can't see how the balance would be too low to make that call.

Questions

171

4

0

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Closed

How to unlock the country lock on unpaid phone

Recently, my entire family got an upgrade for our smartphones with an installment plan. I know that the phone needs to be paid off the get an unlock code but I need it pretty urgent. I am now outside of the US and just got a new SIM card from the country I am at right now, but it seems like I cannot

Questions

1.3K

7

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Closed

AT&T Contractors damaged my Sewer Pipe.

Contractors boring for installing AT&T fiber in our neighborhood damaged my sewer pipe that runs from my home to the main sewer. I called a plumber to because all my plumbing was backed up. He scoped my sewer line and find and clear a blockage from my sewer and he found that my sewer pipe was

Questions

1.7K

5

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Transfer phone number of suspended phone to replacement phone

I suspended my stolen AT&T phone as advised. The messaging did not say that I had to leave it active to transfer the phone number to a new device.  I got a replacement phone and sim card through Asurion (which further disables old phone).  I attempted the activation process and it fai

Questions

1.1K

3

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How do I make a complaint about a salesperson?

I have called five different numbers trying to reach someone to express my concerns and issues with a door to door salesperson with AT&T. There seems to be not number or email to reach anyone. I don't have an account with them and especially now I don't want one.

Questions

428

2

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Offer of free AT&T Cell Booster by going to: att.com/AcceptMyDevice NOT WORKING

Hello, I have a microcell to boost my signal. As 3G is going away, AT&T says to go to att.com/AcceptMyDevice to accept a free AT&T Cell Booster as supplies last. I've been trying to access the site for days from my phone and my laptop and it doesn't work.  Recently sent a message to

Questions

4K

58

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Customer service issue

I have been with AT&T for over 11 years and have seen customer service go from outstanding to the worst I've ever seen with any company. First of all every time I have called in (which has had to be over 20 times in the last 3 months to get my phones and billing straight) I have had to be transferre

Questions

2.9K

8

0

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Login help for 2 separate accounts

So I recently had a account with my ex fiancé and then I got my own account but it’s with first net now and it says I have 2 separate accounts but unable to link them to view my bill online

Questions

83

1

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Got Internet service installed today, installer damaged my floor.

I got AT&T internet service installed today, everything went well and all until the installer left, I noticed he moved the couches and scratched up my flooring. Can anyone help with this?

Questions

295

1

0

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How do I remove apps that have been installed without my knowledge and do go away with factory reset

Someone had made it to where my phone sends them all of my passwords actions and sometimes gives them remote control over my phone I don't remember the apps that are now all hidden from when my phone was new so what gives

Questions

148

3

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ATT DID NOT PROVIDE GIFT CARD AS PROMISED

Hello Att, I have been calling the rewards center to no avail. I was promised a 300$ gift card through sams club and it was not delivered. I have escalated this issue as I have been calling daily since April 7th when I opened services, and now I was told that since 120 days have elapsed, I am no

Questions

308

4

0

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Online order was canceled minutes after I placed the order

I placed an online order for the samsung galaxy watch4 classic 46mm black. the money for the taxes was deducted from my card and I received a confirmation email. Two minutes later i recieved another email stating my order was canceled. I contact At&t and spoke with 3 different reps. for over 35

Questions

700

2

0

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Phone marked as stolen and it's not

I am having some pretty horrible problems. I upgraded my own device 2 years ago and the manager who did it put the installment next plan on the wrong phone line. Customer service has told me that the only thing I could do was pay off the device the next plan is meant for before I could make any chan

Questions

1.1K

13

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Opt Out of CPNI

Why are customers unable to opt out of CPNI from ATT website? https://www.att.com/ecpnioptout/InitiateCPNIForm.action It keeps throwing the error message 'ECPNI0110: We're unable to find your account. Please call a representative at 1.800.288.2020' It really gives a feel that ATT intentionally

Questions

475

6

0

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Damage to Property by AT&T recklessness

To Whom It May Concern: I contacted AT&T yesterday (12/17/2021) in regards to damage done to my property after having AT&T representatives (a technician & lineman) come out here to fix our downed services. We lost broadband/internet services starting on Wednesday following some bad storms th

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1.1K

2

0

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U Verse App

When I try and sign in to my U Verse app on my iPhone, I get a message that states "Login Error sendRequest GetUserDetails AppToken not set for request. (I can sign into the AT&T app just fine.) I've uninstalled and reinstalled that app, and that didn't help.  I was on the phone with AT

Questions

556

7

0

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Damaged device hasn't been found in Warehouse and I have proofs that it was returned to Flower Mound, Tx return center

Damaged device was sent back to assurion on April was delivered to Flower Mound Texas on May 07,2021. Now Assurion is saying that the device wasn't received. I have 2 weeks calling At&T and Assurion they have open almost 5 cases and nothing has been resolved. August 24, 2021 they were going to

Questions

392

6

0

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Please accept these loyalty gifts - Fraud?

I received the above text thanking me for my May payment and offering loyalty rewards. Nothing suspicious here so I proceed to the survey. (Also nothing unusual about an AT&T survey as a pop window requesting I complete an AT&T survey when I am finished with this post had to be answered befo

Questions

263

1

0

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Bought Used Att phone from some one and found its installment plan is not completed

I Bought a Used Att phone from someone and found its installment plan is not completedMy questions areHow can I know how much installment is left on the phone? As it keeps redirecting me to the sign In page although I don't reside In the US and my country is different.Also, I can't contact the real

Questions

393

3

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I disconnected my ATT internet and they said they would email me a label to return it. That was Nov 21 and today is Dec 3, 2021

Where do I send this worthless thing back?? Why won't they send me my label to return it ?

Questions

86

5

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