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My ATT application

I just called into your company; like I have had to do several times in the past in order to try to remedy our internet or lack of internet situation. I called into your office (Nashville, TN Branch) and spoke with Denise. She tried every-which way in the world  'Not to Help Me'. Every question I ha

Questions

67

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Open frequencies Policy

Could you please provide instructions on how to resolve open frequencies for installation on an intervisal device

Questions

20

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Closed

AT&T Sales Reps ARE LIARS who can sleep knowing they screwed over someone for their sale, AND NO ONE CAN HELP THERE, NOW I AM SCREWED....

Short story long, I was approached by door rep, advs I currently pay about $475 for 4 phones, internet & cable.... Rep is shocked and says that is crazy high and quotes Cable $110 and internet $85.31, we will call it $200....... promised gift cards for the switch (Transaction 1). Phone guy shows

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333

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active

I need help

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26

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Canada Roaming

When in Canada, can we roam on Telus or Bell? In 2018 I saw people suddenly mentioning no coverage in Yukon or Northwest Terriorites. How about now in December 2019? Does manual network selection work for this?

Questions

104

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HBO offer

When I purchased my iPhone about 8 years ago, I was promised HBO for life, no additional fee. I have never been able to access it. ATT changed its platform, what it called the service, I tried to sign in and use it and was never able.  I gave up, perhaps that's its business model.  They w

Questions

43

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Pole in my yard

There’s an AT&T pole in my front yard that has been broken in pieces for two years. We have tried to get this remedied, but with no success. Please advise next steps.

Questions

30

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Worst waste of money

Internet service is a whopping 3Mps and they say that's the best I can get,BUT if I stay with them they'll have fiber optic out here, although they don't have a date for it to be installed.  Their DirecTV now thats not worth a (Edited per community guidelines) either, you have channels at home but y

Questions

80

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Can't get service tech out to fix a cut line under ground

There a cut att line sticking out of the ground and we can't get att to send someone out to check if dangerous or to repair it

Questions

83

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Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

1K

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HELP ASAP PLS

i have a att.net email and i cannot receive emails or send emails

Questions

43

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AT&T Fiber - Disbale DFS on 5 GHZ radios

I'm trying to install a Roku Stick+. Roku tells me that their device will NOT connect to the 5 GHz radios in the AT&T Fiber Router as long as the 5 GHz range are in the DFS range.  So the questions are 1) Is there a way to manually set the 5 GHz channels on a Nokia BGW320-505 router OR 2)

Questions

796

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Dissatisfied customer

Just 36 hours out of hospital after a month with a respirator in my throat my phone service that was supposed to be grouped with my att Direct TV  bill  evidently wasn't  so they shut my phone service off I called the wireless rep. And was told that it never did get grouped  and

Questions

49

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Watching shows on Starz App?

I have access to the Starz app through my ATT Uverse subscription. Suddenly, I am getting a message saying that the shows on the Starz app aren't "included" with my package (I have the highest package that has everything included). What is going on?

Questions

100

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Group Text

So has ATT decided not to remove the group text limit for messaging? Come on, it's 2020. How hard is it for a carrier to change that when you see literally all of your competitors that don't have a problem trusting their customers with this feature...so ridiculous that we can't do this. I'm getting

Questions

61

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Facing an issue with login since Dec 6th 2023

Sorry it's gonna be long. I tried contacting AT&T. Went to a store as well but couldn't get through and they said you can it resolved online. I have been trying to log into it since 6th of December and tried everything.  1. Installing and uninstalling 2. Log out and log in again 3. Tried

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32

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AT&T is the worst!

We’ve been stuck with this (Edited per community guidelines) company for 20+yrs, since they were Cingular wireless and before. We have been ripped off so many time’s! This last time, $700 for your iPhone 8 in great condition, turned to $18 because that’s what they determined it was worth. (I took it

Questions

54

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Refund

On October 15 I spent $1,014.79 at AT&T Ocala, FL. the store manager (Tiffany) assist Me with the new account. During transaction I realized they "did not have in stock" color phone that I wanted. Tiffany then states "I can order the other phone, but You will need to do new purchase ($870+) in o

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21

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LG Smart TVs

When will an HBOMAX APP be available for LG smart TVs. ATT needs to compete on all streaming platforms.

Questions

128

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Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

69

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