Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (9.8K)

Relevance

Accepted Solution

Official Solution

Best way to cancel one account and open new account while also keeping numbers from 1st account.

I would like to participate in new customer offers that I am unable to as a long-time, loyal AT&T customer (~25 years). I think the only way to get the discounts on offer is to close my current account and open a new one. (I am not under contract) (the alternative is to switch to another carrier, w

Questions

 • Wireless Billing

1.9K

7

0

Accepted Solution

Official Solution

Got phone from grandpa, it's carrier locked to AT&T but I'm not AT&T, he passed away, I don't know what to do

My grandpa bought a new iPhone XR but passed away not long after, he gifted me the phone right before he died. This phone is literally the last thing I ever got from him. The thing is, I'm not an AT&T customer and the phone is locked to AT&T. No one has access to his account so I don't know

Questions

 • Apple

74

3

0

Accepted Solution

Official Solution

Eero Wifi Router 6 with ATT Fiber Router?

Hello, the new Eero wifi routers are on sale and I wanted to buy one but I only wanted to use it as sort of a stable extender with my ATT Fiber router. But I'm confused on a few things, does the Eero routers work with the att routers and can I pair it as an extender so that I'm able to extend my wif

Questions

 • AT&T Fiber Equipment

580

1

0

Accepted Solution

Official Solution

Does ATT offer any senior discount plans for senior landline in nursing home room

Does ATT offer any senior discount plans for landline in nursing home room vs paying $70+/mo for a local only plan? When I called ATT the foreign sounding agent was of no help with this question. Thx

Questions

 • AT&T Phone Account

385

1

0

Accepted Solution

Official Solution

Closed

AT&T's Credit Check Policy

So you’ve decided to join the AT&T family! Did you have questions regarding the credit check requirement? You will find some helpful information below: Credit Evaluation:  AT&T requires a credit check when ordering new products (Wireless lines, U-verse TV, Internet and Phone).

Questions

 • U-verse TV Account

89.3K

20

0

Accepted Solution

Official Solution

UPS lost my iPhone return

I sent back my iPhone purchase through UPS. I was just notified by ATT (about four months later) that they did not receive my return and are now charging me for the phone. I have the ups tracking number but that number no longer appears to be connected to my return. What are my options?

Questions

 • Apple

115

3

0

Accepted Solution

Official Solution

AT&T Prepaid Device Unlocking and Features

So I have a new phone I bought from AT&T prepaid and I know that the device unlocking policy for at&t prepaid is like 6 months. I like to have my phones unlocked when I can have it done, although I have no desire to leave at&t. So using the app called device unlock in my apps list after 6 months let

Questions

 • Plans & Features

246

1

Accepted Solution

Official Solution

How can I suspend my account for 4 months?

i would need to suspend my account as I need to go back to my home country due to Corona virus. I would not be able to use the account for at least 4 months. The link att.com/suspend does not work. I tried to log in, but it directs me to my prepaid account main page. Help me with this issue!

Questions

 • Account & Usage

129

2

0

Accepted Solution

Official Solution

$.70 911 charge?

I have been using the GoPhone for over a year, and it has been nothing but a pain in the bneck since. Last month alone, you magically removed over 100 of my minutes, and now this time you seem to have taken out $.70 for a 911 call I never made!!! Why would there be a fee for that anyways, when I alr

Questions

 • More AT&T PREPAID Discussions

2.3K

5

0

0

Accepted Solution

Official Solution

Suspending Service / Location

Hello, If I suspend service on my teen’s phone, will I still be able to see his location using either the Apple Find My app or the Life360 app (we use both)?

Questions

 • Account Features

228

5

0

Accepted Solution

Official Solution

Adding sbcglobal.net mailbox to iPhone7

I followed the instructions posted to the community forum of adding in my name, email address, password, and description on the first page and I get an error message that “No password provided for my email address. Please go to Mail Account Settings and enter a password”. I am using the same passwor

Questions

 • AT&T Internet Security

86

3

0

Accepted Solution

Official Solution

Received an Email about an Att account however I Never had one to begin with

Not an ATT customer and I received an email about one with the last 4 digits of the account. Not exactly sure what is going on but I want some answers because I was a victim of Identity Theft in 2018

Questions

 • AT&T Internet Security

44

4

0

Accepted Solution

Official Solution

Unlock device/ Bill assistance

Hi, I have been trying to unlock my previous phone through AT&T unlock device online but it keeps telling me that I have to pay off the device first. Error message: "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours

Questions

 • Device Features

244

2

0

Accepted Solution

Official Solution

I bought 2 phones on ebay and I can't unlock them

I Buy 2 phones for gifts on ebayand send them to HondurasWe try to unlock them through the ATT service and it tells me the following:How can i solve this?

Questions

 • Other Phones & Devices

31

3

0

Accepted Solution

Official Solution

Internet for those receiving SSI

Heard an ad on the radio that for households receiving SSI benefits, they could get internet for $10/mo...I have 2 daughters receiving SSI and one is homeschooled, how can I take advantage of the program?

Questions

 • AT&T Internet Plans

98

1

Accepted Solution

Official Solution

AT&t offered me a free phone I tried to claim it

When AT&t offered me a free phone and I called the 800 number 3G hotline number I got told I was getting an a12 sent to my address I never got it that was 2 days ago now that was supposed to get it I can't find an order number now anywhere no history of it can't find any history of the conversat

Questions

 • More AT&T PREPAID Discussions

946

1

0

Accepted Solution

Official Solution

Need AT&T to come service our area

Good morning, I live in a newer rural subdivision in McConnells, SC (borderline of York,Sc. I can take 1 step to the left and I’m in York, SC.  Our only options for internet satélite Internet which is overcharging for Internet for the bare minimum data.    We have a fully popula

Questions

 • AT&T Internet Installation

293

6

Accepted Solution

Official Solution

What functions are available from the Nokia Smart Camera on the Nokia Lumia 1020

What functions are available from the  Nokia Smart Camera on the Nokia Lumia 1020

Questions

 • Other Phones & Devices

26.8K

2

0

0

Accepted Solution

Official Solution

High Speed Fiber Internet

Phase 1 & 2 does not have fiber internet but Phase 3 does. How do we get fiber internet in Phases 1 & 2?

Questions

 • AT&T Fiber Installation

372

2

0

Accepted Solution

Official Solution

Connect a Ford vehicle to WiFi ATT rounter

In the Ford I can see my home network. It is asking me to either push a button on the router (don't see one) or enter a pin the FORD provides to rounter software to allow access. Is there a way to allow pin access to the ATT rounter (and not use the WiFi passwd)?

Questions

 • AT&T Internet Security

156

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.