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iphone X fully paid

i bought an iphone x fully paid then i sent it to the philippines. when i was trying to use another sim card it says that the iphone has not yet been fully paid and i need to settle my account. but as ive said its already fully paid. what am i supposed to do?

Questions

 • Apple

149

1

0

0

"save up to $500 when you buy 2 apple watches- 1 for you, 1 for them"

where are the terms and condtions for the at&t homepage offer quoted in the subject field?

Questions

 • Wearables

48

2

0

Promotion Not Applied

During the BOGO deal for the iPhone 11 Pro Max last year, I had bought two iPhones off the AT&T app by clicking on the promotion, one for my line and I added a new line. However, I did not receive the promotion confirmation email and I have been paying for both of them for 13 months. Is there an

Questions

 • Apple

26

1

0

Different TZ/No Service Type in History: Text Message?

I sent a very important message today but after looking in my account history I discovered that the time zone, instead of 'US/Eastern', is 'America/Puerto_Rico'Also, there was no 'service type' at the bottom where it normally says either SMS or Text Over IPI am wondering what happened here...

Questions

 • Wireless Account

13

1

0

Att account hacked, along with all apple products

att account has been hacked, phone calls for several consecutive days have been removed. Even from att servers. Somehow hacker has been able to access mobile hotspot also. Friday evening I purchased a new net gear mobile hotspot. By the next morning hacker had already accessed new hotspot along with

Questions

 • Apple

454

1

0

0

Wi-Fi Calling in Rural Area

I work in a mining town without cell service, but for some reason I often do not receive text messages and calls while on wi-fi calling. I've tried putting it in airplane mode and sometimes I still don't get incoming messages and calls. I've tried turning wifi calling off and on again, and sometimes

Questions

 • Data & Messaging Features, Internet Tethering

23

6

Trying to download AT&T AllAccess and link directs to "

I found the AllAccess web page with a Google search. It directed me to "www.att.com/shop/apps/allaccess.html" when I click on EITHER the Mac OS link or the Windows link.  I've tried with three browers (Chrome, Safari and Firefox) it directs to: Not found!!!!!!!!!!!!!!!!

Questions

 • Apple

12

1

0

AT&T can't check my credit. Will I be required to pay more money later?

I'm looking into getting a new phone, and the total required to pay now is $142. However, I've noticed that it says that they couldn't check my credit. It's a bit worrying because I don't want to have to pay some kind of surprise amount. Is there any way I could be certain that I only have to pay th

Questions

 • AT&T Phone Equipment

224

2

0

SOLVED: WiFi Calling for Other Devices won't activate

So after going round and round with AT&T "Platinum" support (not sure what that even means - every one of them has been onshore but clueless), I went to a store a got a replacement SIM.The fix was immediate.For folks having this issue, don't waste time on the phone.

Questions

 • Wireless Account

59

2

0

Locked phone

I got sold a locked phone, carrier provider is AT&T. If I start a new line at AT&T. Would I pay the remaining of the installment plan that the locked phone is under? Once the installment plan is fully paid, will I be able to unlock it?

Questions

 • Apple

29

3

0

Unlock Fail

I have an iPhone 5s that's locked with at&t, the web page closed on me when I got the request number and didn't save the history. I'm trying to get an eSim on this device but it's locked and I can't. Any advice???

Questions

 • Device Features

13

1

Mac (Mojave) Mail- Error Unknown Destination

Started getting password errors for one of our sbcglobal email addresses. I created a secure mail key (I have done this successfully for our 4 other accounts on other computers running different OS and have had no issues), but on my Mac (Mojave) laptop, there is no place to enter the password in th

Questions

 • AT&T Internet Email & Security

38

5

0

unlocking

I'm trying to unlock my iphone. And I got some issues: I didn't confirm a request on time, so I have to do it again (to make a request). The instructions say: ' you can submit another request and we’ll resend it.' BUT when I do it I get a message "Looks like we're already processing a request for t

Questions

 • Apple

14

0

0

Unlocking request (HELP)

A few days ago I tried to unlock my iphone.I filled out the entire form correctly but I never imagined that they needed a confirmation in my email, which I looked at the next day and 24 hours later. I tried a day later to make another request and it tells me that it is pending. I made the request

Questions

 • Apple

29

6

0

NON AT&T Device

I bought second hand iPhone 11. I checked in swappa and they said AT&T(Locked Carrier: US AT&T Puerto Rico and US Virgin Islands Activation Policy) When I submit request to unlock in the AT&T portal and they rejected my request with comment(NON AT&T Device) How I can unlock it I don't understand

Questions

 • Apple

22

1

0

fixed wireless tower

We have been down since tuesday May 4th and believe me the force is not with AT&T. Yesterday they were at cinco de mayo drinking margaritas, and they are recovering today from all the margaritas and they said they would send someone out at 3pm on friday to look at their tower. Not sure why we wo

Questions

 • AT&T Internet Account

19

3

0

My 2 year installment plan should have been payed off already!

I can't get any help from anyone! My phone should have been payed off in March and I only had $31 left to pay on it, now you guys tacked on $158 to pay it off out of nowhere! Thats not right I've had my phone for over 2 years! And I can't get ahold of anyone for help! And I'm still paying on it when

Questions

 • Wireless Billing

21

3

0

Non-AT&T Customer Requesting Device Unlocked IMEI Number Not Recognized

I am not an AT&T customer, but my iPhone was recently replaced by the Apple, store locked to AT&T (the phone that was replaced was originally an AT&T phone but was unlocked before I purchased it). I have tried submitting a request to AT&T to unlock the device, but the IMEI number is not recognized.

Questions

 • Apple

214

3

0

0

How do I report a very rude salesperson?

Today, I returned for the second time this month to my local AT&T store to modify my account/devices and was treated VERY rudely by the same person as last time. Last week, my fiancee and I went to store at 7423 Youree Dr Suite 600, Shreveport, LA 71105 and was assigned to work with a w

Questions

 • Wireless Account

37

2

0

How do I setup my hotspot on iPhone 7plus

It’s sayin setup hotspot

Questions

 • Apple

8

0

0

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