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Elderly Relatives Locked Account

My 92 year old aunt is selling her home and moving into assisted living. We are trying to transfer her landline from her home to her room at the facility.  Over 20 years ago a pin number was added to her account and due to her age and dementia she can't remember the number.  We can provid

Questions

 • AT&T Phone Installation

19

2

0

Old Bellsouth account, can't change recovery emails

Someone keeps using my account to send spam emails, I've tried changing the password several times to no avail. I think part of the problem is that the recovery options for me are messed up; I am unable to add or remove recovery emails/phone numbers and there are some clearly fraudulent emails set u

Questions

 • AT&T Internet Email & Security

115

1

0

0

Forgot Passwort from att prepaid account don't have access to the phone

I am currently in Russia and my sim card doesn't work here, I can't receive messages or anything to my phone number. Can you please help me activate it. I forgot the password to my account, so I cannot access it.

Questions

 • Phones, Tablets & Devices

14

1

0

Occurred additional fee in Autopay account

I am using a $75 Unlimited plus Monthly plan by autopay. I got the message my plan didn't renew on time. I checked my at&t account, and $4 was charged. Why did an additional $4 occur and why did not renew on time in spite of using autopay?

Questions

 • More AT&T PREPAID Discussions

17

1

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Why Yahoo Mail not Receiving Emails?

Why Yahoo Mail not Receiving Emails? The issue of Yahoo Mail not receiving Emails persist might be due to no internet connection or due to poor connectivity. If your Yahoo not receiving Emails, then firstly verify that whether the device is connected to the internet or not and then update the brows

Questions

 • AT&T Fiber Account

63

0

0

Prepaid Account Number

I need the account number for my wireless prepaid plan, but the customer service center is closed and I can't get through to anyone.Is there an alternative?

Questions

 • Wireless Account

33

1

0

account name spelled wrong

hello, i have spoken to a few people in regards to the account name having a "z" in the name, i have asked to have it removed since that is not the correct spelling, can someone tell me how i need to get this handled besides calling in and talking with them for 1hr and then it not being corrected, i

Questions

 • Wireless Account

18

1

0

T205 system error when trying to accept the pending transfer

Every time I try to accept the credit check form when accepting a line transfer to my account. I have cleared my cache and cookies and still get this error.

Questions

 • Wireless Account

160

1

0

Need to change access to a business account

I have called AT&T no less than 4 times over the past few months. I came on as the Finance Director for a nonprofit organization. My predecessor left without leaving her various sign ons and passwords for the organizations accounts. I have managed through all of our other organizations to get

Questions

 • AT&T Internet Account

7

1

0

Why ATT bill online does not show (Account owner name, account number,) along with the charge?

An ATT Prepaid customer was asking what is the reason behind why unlike with a normal postpaid bill, the online printable bill of ATT prepaid customers does not show information like Account name, Account number, along with the charge. He is asking for the purpose of showing his ATT bill for his wor

Questions

 • Account & Usage

27

1

0

Inadvertent cancellation of my account

My ATT account was inadvertently cancelled. How do I get it reinstated?

Questions

 • AT&T Internet Account

10

1

0

Move Email account from old ATT account to a new account

I previously had an older email account that I've used for years on my parents ATT internet plan, however I recently got my own ATT cell plan which allows me to have an ATT email address.  Rather than start a new account, I want to move my current email to my new account and remove it from my parent

Questions

 • AT&T Internet Email & Security

123

3

0

0

Account Management

I am overseas and have autopay set up on my prepaid account. I want to change the credit card on file. The problem is I don't know how to log into my account anymore AND AT&T prepaid doesn't give me international coverage. If I want to reset my password, it will send me a pin, but since i'm overseas

Questions

 • Account & Usage

15

1

0

Transfer Billing Responsibility - A Guide by the AT&T Community Team

Changing the name on your account is easy can be done online. It’s a fast process that allows you to transfer billing responsibility.   How it works The account holder request to transfer billing responsibility The person who is taking over the account/ billing responsibility will rec

Questions

 • Wireless Account

180

0

0

0

HBO and AT&T Unlimited Plus Account

I upgrade to the AT&T Unlimited Plus with HBO included yesterday and cannot access my new account. I do not use the AT&T TV service of any kind and only have the wireless plan with my phones. I have tried logging in on the app on my iPhone as well as on my computer and am having a service error pop

Questions

 • Account Features

32

2

0

account in collections

almost a year i found equipment will att give me a lower amount now that i found them im going to pay the collection?

Questions

 • U-verse TV Account

23

1

0

Uverse account upgrade created two accounts and our old phone number no longer works

About a month ago, a Uverse rep knocked on our door and talked me into upgrading our existing Uverse DSL (which we acquired in Aug. 2013).  We were to upgrade to newly available Power tier internet, TV and keep our Voip line.  The old account was under my wife's name (we have different last names). 

Questions

 • U-verse TV Account

425

1

0

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How do I transfer a phone from a multi-line prepaid account to an individual 25¢ a Minute Plan?

My child previously had their own go phone account using an iphone. A couple months ago, we moved their phone to our new multi-line prepaid plan. Now that child is out of the country until mid-May and we need to move them back to their individual account and change their plan to the 25-cents-per-min

Questions

 • More AT&T PREPAID Discussions

113

0

0

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Billed after account cancellation

Hi,I canceled my account on August through online chat , the online agent said everything is being taking care of, but when i came back from my trip, i was billed for August  , September, and October as well.I understand that I have to pay for August and September as a final bill but WHY October ?My

Questions

 • AT&T Internet Account

466

3

0

0

Reset Account PIN for Elderly Relative

My elderly uncle needs his landline account pin reset so I can create his account online and manage his bill. I have been trying to get ahold of AT&T via phone for weeks, but I end up on hold for an hour or more. He has no internet, no email address, doesn't remember having a pin and throws his bill

Questions

 • AT&T Phone Account

12

1

0

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