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If i cancel my AT&T account will I lose my email address?

A common question we are asked is, "Can I keep my email if I cancel my service." The Answer: Yes you can!   What To Know If you cancel your AT&T Internet account, you will still have access to your account as long as your account is in good standing. If there is a balance owed on th

Questions

 • AT&T Mail Features

117.2K

27

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Prepaid Plan Changes (traveling aboard)

Hi. I am currently back in my home country due to the coronavirus outbreak. This means that I will not be using my prepaid number for the next couple of months. I called AT&T just now to suspend my account and they said the only way to do it was by ending the AutoPay feature online which I did. The

Questions

 • Plans & Features

78

1

0

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Can't refill my GoPhone account online

Every time I try to refill my GoPhone account online at paygonline.com using a credit card I get the same message: Error! We seem to be experiencing system issues. Please try again later.I tried different cards from different banks, I tried setting up AutoPay - no luck, I keep getting the same error

Questions

 • More AT&T PREPAID Discussions

4.1K

4

0

0

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AT&T Protect Advantage

Good Morning! I have 9 lines total on my account. 4 of them are cell phones. On one of the lines, I have noticed an AT&T Protect Advantage for 4 that cost $40.00/mo. How does this work? Does this mean I don't need to have a separate protection plan for each phone? How do I go about using this

Questions

 • Wireless Account

1K

1

0

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What can I do to avoid a closure of my PREPAID account so I don't lose my number?

I'm an international student and I have gone back to my home country because of the recent corona-virus pandemic. I have disabled autopay and haven't paid for a new cycle. I was on the $65 plan with autopay and I wish to continue the same when I come back after 6 months, in September/October. What

Questions

 • Account & Usage

29

1

0

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release my account to my daughter

My Daughter & I no longer live together but we did for a little bit cause of COVID. Our businesses were affected like many other's so to save money I moved in to her house temporarily. I use the internet for work so I offered to get home internet. When my business picked up I moved out. My daugh

Questions

 • AT&T Internet Account

52

1

0

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Will I lose my remaining data balance if I cancel Auto pay ?

I am currently on unlimited data for $50 a month. I am only in USA for another 2 weeks and want to cancel the auto pay before I leave. If I cancel auto pay right now will I lose the data I have ? Or will it just not renew when the next payment would have been due ?  Thanks ! 

Questions

 • Account & Usage

77

2

0

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AT&T Signature Program enrollment problems?

I received an email about being verified for the Signature Program. I already have an account through AT&T, so I ticked the box asking about an existing line or whatever. Whenever I submit the verification form, it takes me to the page kind of advertising the Signature Program. There's a button

Questions

 • Wireless Account

28

2

0

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Prepaid balance expired

I would like to encourage everyone not to do business, with AT&T, pre paid cell services. It is a complete rip off, and AT&T, are taking peoples hard earned money and profiting off it. I’ve had an account with AT&T for over 3 years now; I’ve always maintained a balance of over $150.00. The phone w

Questions

 • More AT&T PREPAID Discussions

198

2

0

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How do I activate my new (upgrade) phone's sim card with my ATT #?

I received my contactless delivery of my new upgrade phone and put the new SIM card in it already with a fresh boot. There are no instructions for how I have to get it working with my ATT #. The number is still in service on my old phone/SIM. How do I do this?

Questions

 • Wireless Account

160

1

0

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SMS Text Not Received

Hello! After reviewing the ‘Text and Data’ field from ‘Account Overview’ it showed a ‘SMS Text’ message was sent to the mobile device on 08/08/15 at approximately 2:00pm. But the inbox on the mobile device never received a ‘SMS Text’. The last ‘SMS Text’ received was on 08/05/15 at approximately 10:

Questions

 • Data & Messaging Features, Internet Tethering

2.6K

4

0

0

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Need record of calls made from landline please

Hello, I hope someone can help me. I have tried many different avenues and have been unsuccessful. I need the actual phone numbers called from my landline. I can see the statements but there are no numbers there. Thank you

Questions

 • AT&T Phone Account

149

13

0

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Closed

My voicemail has never been accessible, and I assumed it was because I hadn't set up. I tried to set it up but it simply wouldn't work.

I've never been able to access my voicemail, and I thought it was because I hadn't set it up. I just tried to set it up tonight and discovered that it simply won't let me set up. I have an iPhone XR that's on iOS 15.0, whenever I go to the Phone app and open the Voicemail tab, it says "Call Voice

Questions

 • Apple

57

3

0

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Need Network Unlock Code New SiM Card

My original SiM card went bad so I got a replacement SiM card from the ATT store. The rep said I need to contact ATT support but they have not been able to help. I spoke with Samsung too, who confirmed my provider needed to provide assistance. Does anyone know where I can get a network unlock code f

Questions

 • More AT&T PREPAID Discussions

126

6

0

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False information and fake advertisement

Unfortunately we have been advices for an attorney to take this case for all irregularities. ATT is offering false advertisement and publicity. In the stores the information is different to the “real information”. In our case we brought 2 new cellular phone with still warranty with apple (iPhone 8 a

Questions

 • Wireless Account

252

6

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Cannot connect to my AT&T account: auto logout and come back to homepage

Hello, We have AT&T internet at home (works great!) since december 2021. Since a couple of days I cannot connect to my AT&T account. When I enter my credentials, it seems to work but then it comes back to the homepage of AT&T (not logged in). There is no error message and this happens

Questions

 • Online Account Access

67

3

0

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Healthcare worker discount with secondary user

I currently have only internet service and I am the primary user on the account. I am looking to add wireless service. I added my wife as a secondary user, and she is a healthcare worker. Will I be able to apply the healthcare worker discount for wireless even though it is the secondary user who is

Questions

 • Wireless Billing

693

3

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AT&T Wireless Pension Plan

I am trying to get access to my Pension I had with AT&T Wireless. I'm no longer and employee.  How can I get access to this account? 

Questions

 • Community lounge

25

1

0

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Service Cancellation Confirmation

I called customer service today to cancel my U-verse and internet service, but wasn't told I would receive a confirmation letter or email. However, when I read about returning equipment, the website mentions showing a letter or email to FedEx or UPS. How long does it take to receive the confirmation

Questions

 • U-verse TV Account

448

1

0

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Email

How do yku cdeate an at&t email

Questions

 • AT&T Internet Security

52

1

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