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Phone Upgrade DISASTER

I've been a ATT customer for over 10 years with the unlimited everything plan. I got my first blackberry from them and my second blackberry after that. So a few years ago I got my first iPhone the 4s. So it s around October 17, 2014 and my iPhone 4s which is now 3 or 4 years old is running slow so I

Questions

 • Phone & Device Upgrades

545

2

0

0

Keeping grandfathered unlimited when upgrading with NeXT?

I want to pick up a new iPhone 6s (or whatever it will be called) when it's released in a few weeks.  I currently have a grandfathered unlimited data plan.  In the past I could keep that plan when upgrading, but recently AT&T changed it so that when buying a new phone, the only option is to pay for

Questions

 • Phone & Device Upgrades

1.7K

4

0

0

Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

 • Community lounge

58

1

0

Grandfathered Unlimited Data Plan is not unlimited...

AT&T has recently began to text a message stating that "Your data has reached 75% of the 3GB network management threshold." WHAT 3GB network management threshold? I pay for UNLIMITED data!

Questions

 • Account Features

555

4

0

0

Fiber Infrastructure

Hello all, A little confused by the manner in which Fiber is installed. I have Fiber available within a quarter mile or less from my house, in all directions; however my particular neighborhood is excluded.  Is this something that is driven by the HOA, or neighborhood, or perhaps municipality

Questions

 • AT&T Fiber Installation

96

5

0

Plans on grandfathered lines.

I just finished live chat with agent and deeply disappointed. I have 4 lines on my family plan, 3 of those lines are so called 'Grandfathered' lines before the first generation iPhone. 2 of the lines has the bundle service with 200 texts just can add $5 dollar more, but just 1 line's list has no opt

Questions

 • Data & Messaging Features, Internet Tethering

919

4

0

0

Can't see my bill and can't get answers from anyone!

Hello, I recently (right before COVID-19) changed to AT&T unlimited plan and signed up for the autopay to receive the discount. I received my bill a week ago and the due amount jumped up and was much higher than the number I had received from AT&T before the switch so I tried to access my bill to s

Questions

 • Wireless Billing

39

1

0

Unlimited Extra Plan benefits

We just transferred to the Unlimited Extra Wireless plan, and one of the benefits is AT&T ActiveArmorSM advanced security. This covers the AT&T Call Protect and AT&T Mobile Security apps. When we sign on to these apps, we get the option to "upgrade" to the "Plus" version of both apps at

Questions

 • Account Features

111

7

0

Unlimited Data and Tethering

I know tethering has not been allowed on unlimited data plans but my Galaxy S7 just got an update and now tethering is working where before it would say it wasn't enabled on my plan. Does anyone know if there has been a change to the terms that allows it now? I couldn't find any mention of it search

Questions

 • Data & Messaging Features, Internet Tethering

343

3

0

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Stream Saver

Hello, I've been on the phone with AT&T customer service and tech support and have not been able to resolve the issue of turning the stream saver feature off. I've been directed to Manage Usage and there is supposed to be a selector switch for Stream Saver, but my accounts do not show that switc

Questions

 • Data & Messaging Features, Internet Tethering

52

1

0

My data plan for my tablet stopped working sunday morning, during a lightning storm.

My data plan for my tablet stopped working Sunday morning, during a lightning storm. I've reset it taken the sim card out, everything appears fine but it won't connect. It shows full bars and 4G but AT&T & LTE no longer appear, no ip address & if I set it to lte only it has no radio band either, so

Questions

 • Phones, Tablets & Devices

54

1

0

Trouble gettin LaCrosse weather station set up

I set up my sensor that sends wind and weather data to the inside weather station, but am continuing to have some issues. The station indicates the outside temperature and humidity but the inside temperature reads 72 degrees no matter what the actual temperature is.  The inside humidity does c

Questions

 • Account Features

50

1

0

Unlimited vs unlimited plus and tethering to my phone

I need my phone to tether to my computer for work. If I purchase an "Unlimited" PrePaid plan, will I be able to tether my phone to my computer and enjoy LTE speed data? Under that plan it says there is "no mobile hotspot". Is this referring to a separate hotspot device? Or is it also referring to my

Questions

 • Data & Messaging Features, Internet Tethering

69

1

0

Data Question

I Just Switched from my Unlimited Data Plan $30 Month (Hated Being Throttled) to the $50 5GB Plan since i tether a little here and there when my Comcast Internet is out but since i have a Service Discount of 24% to make my 5GB Plan $38 how much would my Data Cost Me This Month as i don't wanna call

Questions

 • Wireless Billing

4.7K

3

0

0

Unlimited Elite plan (current plan) vs. Unlimited Elite Plan (new plan option with a capitalized "P")

I currently have the Unlimited Elite® plan (lowercase "p"). On the "Enjoy 5g access" page in Wireless Support, I selected my address and then initiated the "Device Support" tool for my phone number.  (I have an iPhone 12 Pro (A2341).)  Once the tool completed a review of my device, my res

Questions

 • Wireless Account

28

0

0

My hotspot stopped working

I have an unlimited plan with hotspot with 10 lines and now my line (only one) does not work.

Questions

 • Data & Messaging Features, Internet Tethering

64

1

0

Help! ATT Data, MMS, confirmation texts not working to phone with Unlimited US/Mexico prepaid plan

Hi, I just received a new Maestro Plus phone from US to replace one that was bad in Mexico where I live. I use a prepaid SIM card with Unlimited US/Mexico plan that is always paid and works for the most part in Maestro phone. The SIM card works for most functions however I do not have any ATT data

Questions

 • Phones, Tablets & Devices

155

3

0

$24,000 bill!!!

ATT didn't add the international plan to my account despite my request, then proceeded to charge me for all data on our trip, $11,000. After many HOURS of phone calls and transfers they finally fixed the problem. Now my bill is $24,000+ because they are charging international fees while I am home. M

Questions

 • Wireless Billing

146

14

0

AT&T Fiber plan dropping every night

Hi, I have an AT&T Fiber plan in South Florida and every day, like clockwork, I go from 500-700mps download and 500ish upload to...2mps download. Every (Edited per community guidelines) day starting at about 7pm and it continues throughout the rest of the night until after I fall asleep. I know it's

Questions

 • AT&T Fiber Equipment

819

8

Hotspot denied on Prepaid Unlimited Plus Plan

Hi! I'm on Prepaid Unlimited Plus Monthly Plan and I just switched to Nokia XR20 phone. My old phone worked fine as a hotspot, but on Nokia I'm getting a message that my plan is not eligible: I checked my balance and it was just renewed with 10Gb of hotspot data remaining:

Questions

 • Account & Usage

70

5

0

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