Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (362)

Relevance

Closed

$50 Target AT&T prepaid wireless E-gift card available for $40!!!

Please help me out and buy my $50 Target AT&T prepaid wireless E-gift card for $40! I've been out of work on medical leave and my family really needs the extra money. I promise the number is valid and the PIN is unused. Text me at (personal information removed) before November 16th because I wil

Questions

32

2

0

Att not honoring 1000 trade in any condition any phone for galaxy 23 ultra

I did the pre order for my 23 ultra and was promised 2 promotions one was the 1000 trade in credits for trading my paid off phone in and the other was a promotion from purchasing it through Sam's club of 250 off the bill neither credit is being honored. My family has been with att mobile before it

Questions

117

2

0

Why is AT&T's Cell Service so TERRIBLE?!?!

Ever since I upgraded to the iPhone XS Max and they started with the new 5G service I have TERRIBLE service at work... and we have an AT&T tower ON THE BUILDING!!! I want to throw my phone every single day! It switches back and forth sporadically from 4g lte to 5ge...its making my brain hurt and mak

Questions

218

4

0

Understanding my bill after switching to unlimited &more

So I signed up for an unlimited plan advertised at $145 per line (w/ autopay, paperless) after being on a pretty ancient 10gb plan. After multiple conversations with both sales and loyalty departments, we both confirmed that switching to this plan would be less or equal to my current plan (~$215/mon

Questions

972

3

0

0

fast card missing numbers

i recently purchased a fast card for 50 to put on my prepaid number when i scratched the grey scratch off panel the numbers scratched off too now i cant read them in order to put them on my phone what can i do now?

Questions

133

1

0

Closed

Filing with Better Business Bureau

After numerous hours on AT&T Customer Service Loyalty calls and more than an hour at my home AT&T store, I’ve decided I must need to file a complaint with the Better Business Bureau. Our hotspot router (Netgear Nighthawk) stopped working and we used our insurance that we’ve paid for 7 years

Questions

31

1

0

Your box caught my tenants fence on fire

Your box caught a fence that lines up with 4 properties on fire. ATT sent out a tech and stated that this is not on ATT because there was no explanation. This sounds so ridiculous clearly from the fire report and the picture this was a fire that happened internally inside your split box. Tech stated

Questions

64

5

0

ATT Unlimited Plus Free HBO not working for months!

I've read around and it seems like quite a few people have had the same problem as me. When i first signed up for my ATT Unlimited Plus plan in 2017, It said it came with HBO as well. Even today, it says the plan includes HBO. I was able to access HBO for quite a few months after initially signing u

Questions

2.2K

13

0

Plan Change from Unlimited to Unlimited Elite

I decided to change my plan to the newer unlimited elite options via the online tool. When exploring the various plans, i saw that Unlimited Elite was a good choice as it was showing a monthly payment of $75 - a drop from the advertised $150 (which was crossed out) and showing discounts for auto pay

Questions

176

1

0

AT&T Gift Cards

I still have not received my $150 AT&T gift cards.......when I go on the site it lets me get the $50 gift card but then it states that I need a previous bill to get the $100 gift card I'm assuming. This was never stated when I signed up for the service. It was "get a gift card when signing up on

Questions

125

2

Closed

Closing threads to hide the truth?

I recently posted about an issue I have. I am a new member. It seems like instead of a resolution I am bombarded with nonsense replies skirting the issue with made up information. Then all of the sudden after a "top contributor" makes a final comment to gaslight the real issue, I am locked out of th

Questions

49

20

0

How much hotspot data usage is inappropriate?

I'm looking into getting hotspot wifi for my home in the booney's, but I've heard that if their system see's you using too much too fast, they will either block or perma throttle your sim card. I'm fine setting restrictions on my bandwidth usage, I'm just looking to figure out what is and is not ok.

Questions

218

5

0

Stalking

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late

Questions

44

2

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

71

4

Unable to create separate HBO max account for secondary users

I have an unlimited AT&T elite account with 9 lines. I created a secondary users for each line but the secondary users are not able to create independent HBO max accounts. When the secondary user tries to login it shows up the homepage from the primary users HBO max account. Is anyone else facin

Questions

740

1

0

Net Buddy - AT&T Accounts Sell Off

I currently go through Net Buddy to gain internet through AT&T's cell towers and my plan is expiring next week. Net Buddy is offering to sell my account over to AT&T for $200 so that I can continue my current plan directly with AT&T for $34.99. If I do not switch my plan over, then I will not have i

Questions

1.8K

1

0

Closed

AT&T is the worst phone company out of all of them. Can anyone at this company actually help or is it a hopeless scam?

Everything about at&t has been a nightmare since I switched. It was supposed to be cheaper, bundled with internet, but nothing they told me at the store was true. They didn't even give me the right Pixel phone and I tried not to complain. From the minute I left, none of the promises they gave me

Questions

155

1

0

Updating my grandfathered plan?

Hi all. My wireless bill is over $200 for only 2 lines and this seems really expensive. I'm paying $107 per month for an old grandfathered "AT&T Unlimited Choice II Multi-Line" plan.  We only have 2 family members on the plan.  We also pay $20 per phone for the "access" fee. We do not

Questions

257

1

Why Direct TV and AT&T Lost 10 Billion in 30 days After Deplatfroming NewsMax and OAN

I want to express my displeasure with your decision to deplatform Newsmax TV. It was a terrible decision, and as a result, we will be cancelling our 5 phone cell phone coverage with you after 11 years. You go woke you go broke.

Questions

1.4K

14

0

Business in Argentina Rural Development Proposal

Yes I signed up for your wireless plan that allows me to use my phone between North America and Argentina when I go back. I and building a home and starting a couple of businesses and the rural areas of Argentina. To be specific Chaco province, and if you ever want to expand your business b

Questions

14

5

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.