Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (369)

Relevance
Selected Relevance
Personal hotspot not on unlimited data plan

YThis is problem and answer: I had 30 Gb plan. Had a lot of rollover data. Reduced to 10gb, within a week rewalized I needed more. Called att to go back to original plan. Was told unlimited would be $24 less than original plan. Was not told I could not use hotspot on this unlimited plan. I am a full

Questions

469

1

0

0

Unlimited data DOES NOT apply to tethering?

So right now we have 4 lines and 40 GB a month Out ONLY source of internet at home in a rural area is tethering. It works well but I am wondering If we went to the unlimited data, how would that work for tethering? Right now we use on average 32 GB a month from tethering alone for 1 line.

Questions

621

2

0

0

Closed

Unlimited & More Premium Multi Line Spotify Premium Question

I recently signed up for an AT&T Unlimited & More Premium Multi Line Account and had a few questions about the associated perks.  As part of the plan, I'm able to select 1 of 7 music, movie, or entertainment subscriptions. Based on the available options, I'm interested in the Spotify Premium option

Questions

824

5

0

DataConnect Pass was cancelled without consent

I am having the same issue as @oldipadplan. An instore rep cancelled my plan, after I explicitly said I wanted to transfer my DataConnect Pass 30 Day unlimited LTE data plan In use since June 2010. She sent me out of store, never disclosing the information changes she made to the service plan and cr

Questions

192

2

0

Closed

Filing with Better Business Bureau

After numerous hours on AT&T Customer Service Loyalty calls and more than an hour at my home AT&T store, I’ve decided I must need to file a complaint with the Better Business Bureau. Our hotspot router (Netgear Nighthawk) stopped working and we used our insurance that we’ve paid for 7 years

Questions

34

1

0

Understanding my bill after switching to unlimited &more

So I signed up for an unlimited plan advertised at $145 per line (w/ autopay, paperless) after being on a pretty ancient 10gb plan. After multiple conversations with both sales and loyalty departments, we both confirmed that switching to this plan would be less or equal to my current plan (~$215/mon

Questions

1K

3

0

0

Why is AT&T's Cell Service so TERRIBLE?!?!

Ever since I upgraded to the iPhone XS Max and they started with the new 5G service I have TERRIBLE service at work... and we have an AT&T tower ON THE BUILDING!!! I want to throw my phone every single day! It switches back and forth sporadically from 4g lte to 5ge...its making my brain hurt and mak

Questions

245

4

0

auto pay (Edited per community guidelines)

i paid my bill at 6:47am got the text saying it was paid and then got a text later that night saying auto pay was unsuccessful and now my phones off and it wants $30 plus fees to turn my phone back on when i already paid the bill

Questions

63

3

0

Getting FREE Pandora with Unlimited and More Premium

I changed my plan to Unlimited and More Premium, it takes effect September 12th. I downloaded the watch TV made an ID, then downloaded Pandora, when I logged in it shows regular Pandora not Pandora Premium. I had a free account which I logged into. How when my account becomes effective on Wednesday

Questions

1.3K

2

0

0

Why Direct TV and AT&T Lost 10 Billion in 30 days After Deplatfroming NewsMax and OAN

I want to express my displeasure with your decision to deplatform Newsmax TV. It was a terrible decision, and as a result, we will be cancelling our 5 phone cell phone coverage with you after 11 years. You go woke you go broke.

Questions

1.6K

14

0

Your box caught my tenants fence on fire

Your box caught a fence that lines up with 4 properties on fire. ATT sent out a tech and stated that this is not on ATT because there was no explanation. This sounds so ridiculous clearly from the fire report and the picture this was a fire that happened internally inside your split box. Tech stated

Questions

89

5

0

AT&T Gift Cards

I still have not received my $150 AT&T gift cards.......when I go on the site it lets me get the $50 gift card but then it states that I need a previous bill to get the $100 gift card I'm assuming. This was never stated when I signed up for the service. It was "get a gift card when signing up on

Questions

171

2

ATT Unlimited Plus Free HBO not working for months!

I've read around and it seems like quite a few people have had the same problem as me. When i first signed up for my ATT Unlimited Plus plan in 2017, It said it came with HBO as well. Even today, it says the plan includes HBO. I was able to access HBO for quite a few months after initially signing u

Questions

2.2K

13

0

Unable to create separate HBO max account for secondary users

I have an unlimited AT&T elite account with 9 lines. I created a secondary users for each line but the secondary users are not able to create independent HBO max accounts. When the secondary user tries to login it shows up the homepage from the primary users HBO max account. Is anyone else facin

Questions

765

1

0

Disappearing Data Plan

I am curious if anyone else has had the following issue:  My unlimited data was dropped from my plan without my consent.  The company has said it was due to an error of an employee, however, they can not put me back on it... Does that make sense?  Sounds like a BBB complaint to me.

Questions

579

5

0

0

How much hotspot data usage is inappropriate?

I'm looking into getting hotspot wifi for my home in the booney's, but I've heard that if their system see's you using too much too fast, they will either block or perma throttle your sim card. I'm fine setting restrictions on my bandwidth usage, I'm just looking to figure out what is and is not ok.

Questions

263

5

0

Closed

AT&T is the worst phone company out of all of them. Can anyone at this company actually help or is it a hopeless scam?

Everything about at&t has been a nightmare since I switched. It was supposed to be cheaper, bundled with internet, but nothing they told me at the store was true. They didn't even give me the right Pixel phone and I tried not to complain. From the minute I left, none of the promises they gave me

Questions

289

1

0

Stalking

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late

Questions

57

2

0

Updating my grandfathered plan?

Hi all. My wireless bill is over $200 for only 2 lines and this seems really expensive. I'm paying $107 per month for an old grandfathered "AT&T Unlimited Choice II Multi-Line" plan.  We only have 2 family members on the plan.  We also pay $20 per phone for the "access" fee. We do not

Questions

554

1

Att not honoring 1000 trade in any condition any phone for galaxy 23 ultra

I did the pre order for my 23 ultra and was promised 2 promotions one was the 1000 trade in credits for trading my paid off phone in and the other was a promotion from purchasing it through Sam's club of 250 off the bill neither credit is being honored. My family has been with att mobile before it

Questions

134

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.