
Billing help
Learn how to sign in, view and pay your bill online, change your service, and more.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Closed
I received a refund for overpayment via the North Lane card, which I believe is just a HUGE SCAM. It WILL NOT let me activate the card online, it WILL NOT let me register the card online and there is NO phone number out there to be able to TALK WITH SOMEONE about this! This is a huge SCAM and they a
Questions
• Account & Usage
Accepted Solution
Official Solution
One has to believe that the subject is intentionally ignored but all I want is to be able to recieve sms on my U.S. phone when I am out of the U.S. I don´t need to make calls, receive calls or send messages. JUST RECIEVE SMS messages. I have a prepaid plan. My phone does not appear to be receivin
Questions
• Plans & Features
Accepted Solution
Official Solution
I am thinking of switching from my current provider (Straight Talk) over to AT&T's pre-paid services. The question is, would I be able to port my current number over to AT&T? I have a wife with serious medical issues and speak to doctors daily and we spend quite a bit of time on the road
Questions
• More AT&T PREPAID Discussions
Accepted Solution
Official Solution
i bought 5-6 months ago a Prepaid Plan with a phone bc i was on vaccation on USA, now im back to Chile and i want to use my Chilean Sim card on my phone so... i tried a lot of things and i cannot enter my account bc sends me a code for the american number and i cannot access to that messages here in
Questions
• More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Will AT&T be able to unlock a Nokia 1616 cell phone. Would I need to bring it into a store for them to do this ?
Questions
• Other Phones & Devices
Accepted Solution
Official Solution
Ive tried calling the number and went through all the options to try to get my account number. how do i contact an actual human and not the robot
Questions
• More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Hi. I am interested in AT&T Prepaid but I have two questions I couldn't find the answers to on AT&T's site. (1) my partner and I both currently have T-Mobile GSM iPhones. (Mine is an iPhone SE, I forget exactly which model hers is but it's a few years old.) If we get them unlocked, can we switch
Questions
• More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I am looking to go from a prepaid account (3 phones, all paid for/unlocked) to postpaid. I know I have to go to a corporate store, which is no problem, but I do not know what I have to bring with me. Do I just need to bring the phone numbers? The phones themselves? The people (oh
Questions
• Wireless Account
Accepted Solution
Official Solution
Hi everyone and thank you very much to whoever will be able to help.We are a family of 6 (2grandparents, 2parents, 2 teenagers) visiting from Europe for 18 days next month, in the California-Nevada-Utah-Arizona parks area, which we will be traveling in an RV. I am looking - if it exists - for an
Questions
• Plans & Features
Accepted Solution
Official Solution
Each time I try to go review my voicemail the prompt says "your call could not be completed please try again another time I am looking to be able to set up voicemail but have yet to find a solution. any help would be awesome thank u
Questions
• More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Hi, I'm at present an ATT prepaid GoPhone customer, using the basic phone service. I have around $60 worth of talktime left in my account. I am thinking of upgrading my phone, and I was wondering if it would be possible to get a full or partial refund. Does the answer remain the same if I want to tr
Questions
• More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Hi, I was on a business trip in USA for two weeks and bought an AT&T prepaid SIM with AutoPay.I am now back in Europe and I am finding it impossible to cancel AutoPay. 1.) Tried creating an AT&T ID (https://www.att.com/my/#/welcome?origination_point=login&generate_token=false&from_page=webreg), but
Questions
• Online Account Access
Accepted Solution
Official Solution
I bought a $50 AT&T prepaid card by mistake. I don’t have AT&T service. How do I get a rebate?
Questions
• Account & Usage
Accepted Solution
Official Solution
I am Indian citizen visiting US on business . Enjoyed my prepaid service for three weeks. I will leave this week. I paid for this month only, with no Autopay. I will have to travel back to US after three months. If I retain my SIM and want to pay for the month after I arrive, will prepaid account st
Questions
• Account & Usage
Accepted Solution
Official Solution
I was gonna set my prepaid, but I cannot access the paygoonline site. Is it down? Or I can't access it when I'm abroad?
Questions
• Account & Usage
Accepted Solution
Official Solution
I have a prepaid gophone - an old 3G flip phone. Just got a new iPhone SE. Expect I need a new SIM card as the old one is unlikely to fit. Want to keep my old phone number and switch to a higher data postpaid ATT plan. Do I have to go into a store (want to avoid that right now)? Can
Questions
• Apple
Accepted Solution
Official Solution
Hi, I bought a universal iPhone from BestBuy a few days before. And after I brought it home, I insert the AT&T sim card to that iPhone, and the phone is locked to AT&T. I am an AT&T Prepaid user and have been used in this network for more than 6 months. I've tried to unlock this pho
Questions
• Apple
Accepted Solution
Official Solution
On the 18th or 19th of Feb i purchased a sim card from a Myrtle beach store in South Carolina. It was on a Sunday so the mall hours were short. I went in the store and it was packed i said id walk around for 20mins and go bk in since it was two people working. i went in after time passed and asked f
Questions
• Phones, Tablets & Devices
Accepted Solution
Official Solution
I'm very confused with the different types of lines available. I'm a student and I need a basic line (prepaid or postpaid). I only use around 10 GB per month of data. I also need a new phone because my current phone is not compatible with the network in the U.S. It should also be a basic phone.&
Questions
• Plans & Features
Accepted Solution
Official Solution
now I m in a family college student prepaid plan, but how can I keep my number and get transfer to an individual plan? I need to travel to uk for one month, so I need to a plan that works for that.
Questions
• Plans & Features