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POWER OUTAGE

How long will it take to restore services? It's been a week now; working on a second week. Our main box in living room is out and we have no internet service on the one working desk top computer. The bedroom TV and my laptop operates via our Wi-Fi connection; which I don't understand but am gratefu

Questions

 • U-verse TV Equipment

12

1

0

Prospective Customer Need Help As Being In Public Can Easily End Bad For Me. Help, please? :)

Hello! I’ve read everywhere on here about trying to access live chat with a rep is impossible if you don’t have an account. I’ve seen a few from AT&T forum mods saying that you can. I’m hoping possibly someone can help me. The situation I am in is, my phone doesn’t work. I only have internet wit

Questions

 • Other Phones & Devices

14

4

0

40 min wait on hold

I tried to add international day pass to my plan the agent asked for my payment she was not able to add the plan after 30 mins as she did not know what she was doing. She transferred me to another agent, I was on hold for 40mins, got no where. I have screen shots of the wait time. I’ll post

Questions

 • Data & Messaging Features, Internet Tethering

8

1

0

Can't get response via att unlock device portal

I have an old s6 active totally paid for that I need to unlock to all carriers and have submitted via att portal but they never respond with email. What else can I do?

Questions

 • Samsung

8

3

0

Line in trees

I am having a tree cut down that has an AT&T line running through it. My property does not have phone services.  I don't know if this line linkes to other homes in the area. 

Questions

 • AT&T Phone Installation

11

1

0

hi i just signed up for internet, how do i get rid of the 10 fee

hi i just signed up for internet, how do i get rid of the 10 fee

Questions

 • AT&T Internet Equipment

13

2

0

Buy iphone 12

AT&T Store located at 447 Great Mall Dr, Space 436 in Milpitas, CA 95035 Is it open? And is the iphone 12 available in the store?

Questions

 • Apple

14

1

0

romote wont control receiver

remote wont adjust volume on receiver

Questions

 • Troubleshoot

27

3

0

Prepaid line not working

I have had four phones on a family plan for several years. This summer (2020) two of the phones could not get calls. The phones are on a pay as you go plan with automotive payment. Never missed a payment. We changed the two ohones over to another plan. Now the remaining second phone is no longer wor

Questions

 • More AT&T PREPAID Discussions

11

1

0

Erroneous billing for returned phone

I have tried at least 8 times to get erroneous installment charges for a returned iPhone removed from my account! I’ve dealt with hour-long hold times, repeated case/escalations that have yielded no results! This is despite me providing return tracking info, the order number, details of the purchase

Questions

 • Wireless Billing

15

1

0

Im overseas and need to cancel my plan

I can't even sign in because it is so desperate to text my phone that I don't have access to. I am not going to call and rack up charges. How do I cancel my plan?

Questions

 • Wireless Account

6

1

0

No sound via HDMI cables on U-verse set top box--only through component (red and white) cables.

What might the problem be? I have tried different HDMI cables, different ports on the TV, muted and unmuted, and rebooted any number of times.  Sound works perfectly for other services--Apple TV, smart tv applications, etc. Any thoughts? 

Questions

 • Watching U-verse TV

21

2

0

PLEASE HELP! Can't seem to start new service! FRUSTRATING!

I have three lines I want to bring to ATT from Sprint. There is an online-only offer of a $250 Visa card to start new service with two of the lines ($500 max). I have worked with ATT chat reps twice now to start the new service, port our numbers and shut down Sprint service. And both times I receive

Questions

 • Wireless Account

21

1

0

criteria for fixed AT&T LTE home internet

Hi, I have a really terrible 3mbps up /768k dn DSL and its all I can get at my location. It also constantly drops when it gets to 2.5 or so mbps. I am close enough to town for multiple LTE signals with major carriers and can install a booster if need be. When I put in my address I am told by eve

Questions

 • AT&T Internet Plans

16

2

0

Giftcard info

Upon adding a line and getting the tv streaming service I was told I would recieve a $100 giftcard through email the next day and an additional $150 in the mail in about a week. I try to check the status and it cannot be found.   When should I see this email? 

Questions

 • Account Features

4

1

0

I've been hacked

I have called AT&T and only received a recording.   Anyone have a number so that I can talk to a person?

Questions

 • AT&T Internet Email & Security

19

1

0

Copy of in/out calling phone numbers

How do I get a copy of the numbers

Questions

 • Account & Usage

8

2

0

TOO Many AT&tT El5003 show trying to register

I have 5 Aat&T EL 5003 phones Don't know which base was used to set up each phone. Now show I have 12 phones trying to reg. How to dereg all. Thank you

Questions

 • Other Phones & Devices

3

0

0

Account was cancelled without being informed in advance, how can she restore the account?

My wife hasn't got any messages and calls recently, so we checked today, just found that her account was [EDITED] cancelled without any information in advance. She may have missed the opportunity to get into a college due to this cancellation.  We want to restore her account. Thanks.  

Questions

 • Wireless Account

20

2

0

Paid bill and your organization stating not received

I paid my bill and have the receipt from my card showing paid. Your representatives, keep stating “We find no payment and we can’t help you.” This is day three and I have went in person, chat and telephone. If no resolve, my only alternative is to launch an investigation with my bank. Are you able t

Questions

 • Wireless Billing

7

1

0

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