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Account was cancelled without being informed in advance, how can she restore the account?

My wife hasn't got any messages and calls recently, so we checked today, just found that her account was [EDITED] cancelled without any information in advance. She may have missed the opportunity to get into a college due to this cancellation.  We want to restore her account. Thanks.  

Questions

 • Wireless Account

20

2

0

Paid bill and your organization stating not received

I paid my bill and have the receipt from my card showing paid. Your representatives, keep stating “We find no payment and we can’t help you.” This is day three and I have went in person, chat and telephone. If no resolve, my only alternative is to launch an investigation with my bank. Are you able t

Questions

 • Wireless Billing

7

1

0

I WOULD LIKE TO PURCHASE AN AT&T SIM CARD FOR WIRELESS SERVICE FOR 1 WEEKTO A MONTH WHILE I AM IN THE USA.NY/MA AREA

I HAVE A SAMSUNG S9 EGDGE , AND WOULD LIKE TO BE ABLE TO CONTACT FAMILY AND FRIENDS WHILE THERE .  I WILL LAY OVER IN NY BEFORE GOING TO BOSTON . IS THERE A PLACE  EITHER IN OR CLOSE TO THE AIRPORT WHICH WILL NOT COST AN ARM AND A LEG TO GET TO TO MAKE A PURCHASE .  PLEASE RESPOND AS

Questions

 • Account & Usage

11

2

0

New Service . . .

Hi there, I am potentially relocating from Canada to LA and do not have a SSN or Fed Tax ID number. Am I still able to start service for Home TV, INT & PHONE? 

Questions

 • AT&T Internet Account

9

1

0

Customer Grievances

May I know the portal to submit my grievances that. I had with ATT store.

Questions

 • Apple

11

1

0

No signal

I have lived at the same address for 20 years, just outside city limits, a half mile from the freeway and three miles from the city center with 175k residents along flat ground in zip code 95403. I get -121dBm receive signal strength, worse than the -110dBm I got ten years ago. I don't care about t

Questions

 • Network Coverage

5

0

0

I'm on a group plan when I'm the only line

I've called multiple times to ask about this and haven't gotten anywhere. I have it screenshotted on my phone and am paying over 100 dollars for just myself. When I ask about how I can possibly be on this "group plan" they don't really give me an answer. I've tried doing the chat..end up waiting for

Questions

 • Wireless Billing

11

2

0

Verifying my identity

my online or was canceled because it couldn’t verify my identity. How do I resolve this without having to pay again and getting my credit ran twice? My order number is 23-299726341499466

Questions

 • Wireless Billing

8

2

0

Internet issue

I am have internet issues and when I use my app. It says everything it working, yet my art tv is not working. Art tv have not direct phone number it take about 45 min. To get to someone.  Prior to calling I reset my internet and now my receiver box, when I talk to someone we go through the sam

Questions

 • AT&T Internet Plans

12

1

0

Already own iPhone 4; want to know how much for SIM card and monthly prepaid plan?

I just received my refurbished iPhone 4, CDMA model; I want to know what is the cost for AT&T SIM card; what is the cost of the AT&T monthly prepaid plan?

Questions

 • Wireless Account

12

2

0

Not taking pp pin

Tried *888*, online and 611 auto phone. Is the card bad? Chat wouldn't  take my credentials and wouldn't  let me chat without  signon.   Uggh

Questions

 • Online Account Access

6

1

0

Mobile service in FL

How is the Mobile Phone service in and around Cape Coral Florida? I hear it's not good for phone calls.

Questions

 • Network Coverage

6

1

0

I was trying to sign up for the Check Savings Eligibility but my email doesnt allow emails outside of the school.

I used my school email and I was eligible and then they sent a email. But my email doesn't allow emails that arent from the school. I was wondering if I could link it to my regular email and my emails could be sent to there.

Questions

 • Wireless Billing

7

1

0

Canceled order

Hello, I canceled my web order as it was showing a Mid November delivery. I planned on going to a local store with the phone in stock.  The local store is showing I’d have a substantial down payment now for the same device.  Is this because it shows I have the other device still on the

Questions

 • Samsung

14

1

0

Hotspot suddenly stopped connecting to internet

I was using my hotspot for a couple months to connect my smart TV to the internet with no problems, suddenly it stopped. Can connect to local host but not internet. One message said blocked by your provider .

Questions

 • AT&T Internet Features

9

1

0

Billings issues since March still unresolved

Need call from loyalty team to get this fixed asap

Questions

 • Wireless Billing

11

2

0

Help

Information on postpaid plan?

Questions

 • More AT&T PREPAID Discussions

13

3

0

“Free” iPhone bull

I purchased a “free” iPhone 11 in December when they had the promo when you switch. They said it could take up to 3 billing cycles to show the credit on my bill. Well here we are in August and I’m still paying for it. I’ve called att every month since March and I’ve spoken to supervisors, every time

Questions

 • Wireless Billing

15

2

0

Direct wireless

I downloaded the smart home app,and it says ,my equipment is not supposed, has not even been installed a week yet . Is this a common issue?

Questions

 • AT&T Internet Features

5

1

0

Hurrican laura

I just got a text from att saying there going to be giving people free credits and data usage but does that count if i have the data add on for my prepaid ? Im on the 65 plan and have to buy the $10 for 5gb addon so will the data i have left stay on there since i live in louisiana 70586 ?

Questions

 • Account & Usage

13

2

0

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