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Red X 3

A red x with a 3 underneath is showing on my tv. Please help!

Questions

191

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Router Help

I have Direct tv as my cable and Uverse for my internet. My ATT router is the primary router model 5268AC. This router is located at the far end of the house and doesn’t not even cover half of my house. I have a Netgear Nighthawk R8000P that I would like to add to extend the coverage area to the oth

Questions

386

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How do I access my Uverse DVR recordings without my Uverse Subscription

Hi.. I recently moved and where I moved to doesnt have Uverse...which I was already upset about. I've been a UVerse customer for 5 yrs and now that I have to sign up for something else.. before I hand in my UVerse equipment... I would like to access my DVR recordings, without no longer having the UV

Questions

132

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NVG589 Gateway flashing red lights

All of the red lights are flashing on the gateway. Do I need a new battery?  

Questions

191

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Orbi AX5400 mesh set up with ATT Uverse and having WAP issues with TV freezing

I just set up an Orbi mesh system with the ATT 5826 gateway. I have the gateway in passthrough mode and the Orbi is in AP mode.  I have 2 wireless receivers for Uverse and the WAP is connected to the gateway and not the Orbi.  The receivers are now freezing for a few seconds and doing thi

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222

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Picture not fitting TV screen

My picture is not fitting my Samsung TV screen it’s a new TV

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75

5

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Doea AT&T Internet Security Suite BLOCK Washington Post Subscriptions?

My WP subscriptions came trhough fine until a week ago. As one of the standard procedures, WP asks its customers to check w. own IP carrier if security features were changed.     Kindly help.  Thanks in advance.

Questions

63

3

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Incorrect Billing Rates

I recently made changes to my services and was quoted one price on the phone but when I received the change order email the rate was for $40 more. I have called multiple times asking for written confirmation that the rate quoted over the phone is correct but they just say that they have no way to se

Questions

117

2

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Can you please update my bill and account to reflect the correct amount?

My bill is not accurate. A promotion was removed erroneously which doubled my bill. This is promotion was to last 12 months which is what was told to me over the phone when I decided to move my services instead of cancelling them. Please update my bill and account to reflect the correct amount.

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101

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No Info Available

No Info Available on the bottom of the screen and the guide.

Questions

118

5

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How to reach ATT tech support?

Anyone knows how to reach tech support? Their regular phone is disconnected and chat says “chat busy” and doesn’t let me get in line or anything.. Any information that could help will be much appreciated!

Questions

190

3

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Uverse AT&T BGW210-700, TP-Link Deco AX3600, lack of ethernet ports, router/switch confusion

Please bear with me. I am very non-technical and have a brain injury. I need to upgrade my system because we have a lot of internet congestion since we have about 30-40 devices connected to our internet at any given time. I currently have U-verse and internet 1000 with one wired DVR going to the

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1.3K

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New gateway box installed. Now TVs don't work!

A power spike killed my gateway, so ATT sent me another one. It powered up fine and transferred my settings. Internet and phone are working fine, but none of my TV boxes work. I assume ATT has to "authorize" them but I can find no way to do this online. The phone system just said "we are busy du

Questions

383

2

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Petition for Better Internet.

I'm trying to seek ways to try to build better internet services for my community. South Carolina was just giving grants for rural internet upgrades. They have chosen some roads in my area but not my road. Would it be beneficial to start a petition to develop the internet on my rural road. They are

Questions

383

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Closed

How can my guide only show my favorite channels?

I want to limit the channels I see to ONLY the favorites I have programmed. Surely I do not need to click favorites in order to scroll thru them. I want all the other channels to disappear. Any trick to programming the remote for this outcome?

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134

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Uverse Broadband is down in Campbell, CA

our DSL connection from our arris router to AT&T Uverse failed at about 6pm tonight. Can you please provide an ETA for a fix? I tried the chat agent, but there were no agents, and it said to try again later.

Questions

90

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Collections but I found my equipment?

I used to work for AT&T and had their home services. (About 2 years ago)I left that job and I cancelled my services, packed up my equipment to send out. We were in the midst of moving at the time and we ended up losing the box with the equipment. I eventually got sent to collections, and I liter

Questions

207

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Transferring recorded programs from old set top receiver/dvr to replacement isb7500 unit.

Old Motorola set top box is being replaced by ISB7500 unit. I would like to know I there is a way to send/copy-paste, pull hard drives and manually copy files from old to knew so I can continue viewing them on the new STB.

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185

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The infamous 100/20 VDSL2 Lines balancing act; 3 tech visits different sync rates each time(posted below):

Hi All, I've been trying to get my lines working right for a few weeks now. I've reached a point where local tech's are losing control/power on the issue as it seems to be an under lying issue within the network from the corporate office as I've been told. I've sent an informal complaint to the F

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821

17

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How do I improve the speed on my 5268AC router?

Hello I have a 5268AC router and am currently on a 100MBPS plan. I am getting nice fast speeds of 5-35mbps.    I have tried rebooting it. Consisting of unplug for 1 minute plug back in. Have done this twice within 2 weeks.  Also I have tried going to less congested channel

Questions

360

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