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can't upgrade my internet please help :(

I recently tried calling at&t to upgrade my internet plan, but they said I have the best one in my area. Mu upload speed is 0.78 and my download speed is 5. This is meant for 1 person but there are 3 people in this house. Can I do anything else to upgrade or can I not do anything? :(

Questions

 • AT&T Internet Plans

325

1

0

Internet Speeds

hello, Currrently my internet download speed is 15.32 mbps. Im needing it to be at least 50. How could I resolve this?

Questions

 • AT&T Internet Features

16

0

0

Any way around paying the new monthly fee for my fiber router?

ATT upgraded our TV connection to fiber a few months ago, which means we have a BGW320 router/ONT running to provide the connection. Now I want to add Internet service, but ATT wants to start charging $10/mo for the currently "free" router. Is there any way to add Internet and not start paying e

Questions

 • AT&T Fiber Equipment

40

3

0

Phone Upgrade on Walmart Giving Constant Error

I am trying to upgrade my phone on Walmarts website to the new Iphone SE since there is a great deal going on and it keeps giving me an error. I already went into a AT&T store and confirmed all my information such billing zip code, SSN, etc. Each time i enter the correct info it says "Some of the in

Questions

 • Apple

313

1

0

Looking to "downgrade" device

I purchased an iPhone 6s Plus through at&t next a few months ago. I've found that the device is too large for comfortable use and wish I had gotten a smaller phone. Is there any way to trade my 6s Plus for a smaller iPhone (even if it is a bit older) without paying the remainder of the at&t next con

Questions

 • Apple

7.9K

3

0

0

Arris BGW210-700 Software/Firmware update

Hello, I have an Arris BGW 210-700 first powered on at August 10, 2019. It's software version is 2.10.6, and I want to check if it is at the latest update If there's another update, I would like a link to the .bin file so I can manually update my router. I also have AT&T Fiber, it anythi

Questions

 • AT&T Fiber Equipment

4.8K

14

Traditonal Upgrades No Longer Available at 18 Months

I decided to look at my upgrade options today, as I wanted to double check that right about Christmas our accounts should be eligible for an upgrade.  It used to be that 18 months into a 24 month contract, we'd have upgrade options.  Now, all we are offered are these ridiculous NEXT upgrades, or to

Questions

 • Wireless Account

339

3

0

0

Why does AT&T support even bother answering my questions when all their answers are dead wrong?

After breaking my iphone 7 plus, I inquired as to whether or not i could repair it through AT&T insurance AND upgrade my phone at the same time. After being in chat with them for about five hours, they told me yes, just file a claim with the insurance and as soon as that's done, I should go ahead an

Questions

 • Phone & Device Upgrades

124

4

0

0

Issues with ATnT's promotion plan - NEED HELP

I have been having issues with ATnT's promotion plan per which I can get a Google Pixel 4 64GB for $10/m once I upgrade my phone and switch to ATnT's unlimited plan along with having the phone via ATnT Next (30 months). I did all the required changes to my account for this and for the 1st couple of

Questions

 • Wireless Account

47

9

0

Need assistance with credit of new phone bought via trade in.

In November 2020, I bought three phones using the 700 dollars off when I trade in my old phone. For two of my numbers, I have been receiving credits monthly. On one of the phones, I have not been receiving the credits and I figured out because the ATT store representative entered the wrong phone num

Questions

 • Other Phones & Devices

15

4

BYOD promotion

Trying to be my on account rep and not doing as well as expected.

Questions

 • Phone & Device Upgrades

7

1

0

Buy iPhone OR use iPhone Upgrade Plan with ATT GoPhone prepaid?

OK - here is a quick breakdown for any users who like the prepaid GoPhone option.I don't like being tied into contracts, so went with GoPhone. No fees are added. $60/m for smartphone, unlimited talk & text, and 4GB LTE data. (reduced to $55/m if you have auto-refill selected) (( Tax is calculated at

Questions

 • Apple

380

1

0

0

Have 3 DVR Boxes, only one works and that one is flaky and must be reset often

I've been a Uverse customer for YEARS.  I have U300 plus HD.  My boxes are quite old.  Both VIP1200s stopped working a long time ago so I don't have cable in the living room or office.  The VIP1216 in the bedroom works but freezes up fairly often. I can get it working by holding the power button for

Questions

 • U-verse TV Equipment

584

9

0

0

Returned trade in phones in the original IPhone 12 boxes with included labels.

I mistakenly sent my old phones back with the shipping box and return label for my new IPhone 12 pros. I did not copy the tracking number or any information as I thought I did it the right way. They have to of received the returned IPhone 12 pro packages by now and seen that it was not the new phone

Questions

 • Wireless Billing

13

1

0

used the wrong return package for my trade in on my iPhone 11

I sent in my iPhone 11 with the return package that came with the iPhone 12. I now know that was a mistake.  do I have any hope of getting this solved and getting the credit which I am owed??   how do I proceed with this?

Questions

 • Wireless Billing

12

1

0

Can I buy a Note 5 outright for $740 and use my sim card that currently has AT&T Next on it?

I have a phone on AT&T next currently and I want to know if I would be able to buy a Note5 outright for $740 and take the sim card out of my current phone and put it in the Note5 that I will buy.

Questions

 • Phone & Device Upgrades

315

1

0

0

Updating my Gateway

I was one of the first UVerse installations in Dallas. I would like to upgrade my Gateway (currently a 2Wire 3800HGV-B) to improve my wireless performance. The 2Wire only supports 802.11b/g: I would like to have something that supports 802.11n. I understand that my choice is limited (probably to the

Questions

 • AT&T Internet Equipment

294

2

0

0

Getting Billed $1,000 for 2 Phones That Were Returned!!

I upgraded two of my cellular lines to the iPhone 11 Pro Max 512GB and iPhone 11 Pro Max 256GB using the AT&T Next program when the iPhone 11 launched in September. Inside of my new phone boxes, a prepaid return label for each of my old phones was included, along with directions to take the old phon

Questions

 • Wireless Billing

184

2

0

0

Scammers

This site is ridiculous. I paid 146 dollars to make my phone upgrade eligible. As soon as I paid. I checked the payment went through. Conveniently as I get to the page that shows me the phones I can upgrade to, it won't load, nothing is loading. So I exit out and try to go back in. Now it's telling

Questions

 • Phone & Device Upgrades

15

1

0

Shady Advertising

Looking to upgrade my plan with "unlimited" data because 8 GB isn't cutting it. I'm paying $25 a month now, so I don't complain.I log onto AT&T to look at plans and see one for $40 month at 15GB, so not too bad, right?Yeah, until you realize that they default their pricing page to a plan that has 4

Questions

 • Wireless Account

21

1

0

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