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Upgrading phones in the middle of an AT&T Next 24 agreement

Hi, so I have a Note 4 and I want to upgrade to the iPhone 6S Plus in a few months which means I will have completed 6 months of my AT&T Next 24 agreement. Since I am paying this phone for 30 months and it will be 24 months by the time I want to upgrade, I want to know if I could pay off the remaini

Questions

 • Phone & Device Upgrades

2.1K

7

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Upgrading iPhone, what about voice?

I tried searching for an answer (really!) but couldn't quite find what I was looking for.  I wanted to upgrade my old iphone 4 (64GB) to a 6+ (128GB) and, of course, I qualify for an upgrade discount. I like ATT, so I'm just going to take the subsidized price all at once ($500 or so). I still have t

Questions

 • Phone & Device Upgrades

1.2K

1

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How to request high-speed Internet access expansion or learn about existing plans?

I live in rural Wisconsin (zip 53080) where AT&T's Internet offering is Internet Basic (768kbps).I'm curious about how to signal interest in having a high-speed offering, or know about existing plans.Thank you.

Questions

 • AT&T Internet Plans

128

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0

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Changing Plans Questions I couldnt find answers to online

1. does the Unlimited Elite work if you don't have a 5G phone? 2.  if i am not in a long term contract now, if i change plans, will a new contract be started or will i continue to be on a month to month? 3.  is there a fee to change plans (activation, etc)? 4.  will billing contin

Questions

 • Wireless Account

939

3

0

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AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

 • AT&T Fiber Installation

218

6

0

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Transfer Upgrade Eligibility but I still have installments left

I have an iPhone 12 Pro and still have installments left on my plan. My husband has an iPhone XS and is upgrade eligible. I want the iPhone 13 Pro, so I upgraded my husbands line and got the iPhone 13 Pro. He is okay with switching phones so that I can use the iPhone 13 Pro and he will use the iPho

Questions

 • Apple

64

2

0

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Replacing a phone and SIM at the store?

I have no phone to contact AT&T at the moment. I also wanted to know what information I need to bring to AT&T in order to get a new one. I am under my dad's plan and have no information on that. I only know my phone number and have my ID if that's of any use.

Questions

 • Phone & Device Upgrades

1.3K

3

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Porting Existing Number to AT&T & Phone Preorders

I am going to be a new AT&T wireless customer and am porting my existing phone number to my new iPhone 13 Pro I ordered from AT&T also. AT&T asked for all of my T-Mobile info to do the port when I was preordering the phone. I'm worried that at the time they ship the new phone they are go

Questions

 • Apple

72

1

0

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My Own Modem/Router

I am looking at options concerning my Internet service. One thing I would like to do is to replace the 2-Wire gateway provided with AT&T with one that I purchase. Is that possible? If so, what are some recommendations? If Not, why? Thanks.

Questions

 • AT&T Internet Installation

95

1

0

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AT&T Prepaid upgrade

I am a current AT&T Gophone Prepaid customer. I want to upgrade my phone to another Prepaid Gophone that I will purchase from the AT&T website. What do I need to do to change phones and keep my current phone number?Thanks!

Questions

 • More AT&T PREPAID Discussions

6.5K

6

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Internet Basic 6 or Internet 12 from Internet Basic 3, without tech. visit? Possible?

I currently have Internet Basic 3. NVG599 Gateway. Looking to upgrade speed. I understand a tech visit is required to switch to one of the fiber plans (Internet 18 & higher). What I would like to know is if it is possible to upgrade to any of the intermediate tiers without a tech visit. Internet Bas

Questions

 • AT&T Internet Plans

411

1

0

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Upgrading from internet 24 - Does a technician need to visit?

Does a technician still need to visit if I already have a Residential Gateway from a previous installation?

Questions

 • AT&T Fiber Installation

5K

1

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0

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I agreed to a trade-in phone credit & have changed my mind. Can I cancel?

I agreed to trading in the old phones on my account for new ones. The agreement was I would get $1000 toward the new phones making 2 of them essentially free and the 3rd a minimal price. However instead of a straight trade in AT&T is charging me for the phones monthly & “offsetting” the char

Questions

 • Wireless Billing

199

7

0

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Do I pay sales tax on an exchange?

I just upgraded my phone and paid the $71 sales tax fee. But, under their exchange policy I will be exchanging it for a different phone within my 14 day period (I want the bigger one). IPhone 13 Pro to iPhone 13 Pro Max. From what I understand I should only pay the difference in sales tax and not an

Questions

 • Wireless Billing

601

4

0

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iPhone X Trade in Value

Hello, I am currently the owner of an iPhone X and am looking to trade-in and upgrade to a 12. I am on an unlimited plan and when I input everything online it says I can save UP TO $800. What goes into determining the amount I receive for my trade in towards a new phone? Currently all the buttons wo

Questions

 • Phone & Device Upgrades

2.1K

14

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Closed

How to connect the new phone to my Microcell?

Did you get a new device? Awesome!   You might need to perform few easy steps to let your Microcell recognize it, read on for more information...

Questions

 • AT&T Cell Booster

87.9K

1

0

0

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How do I get a new gateway device?

After having DSL dropped and AT&T Fiber installed in my home, the technician didn't replace my AT&T gateway (an outdated Arris NVG589.). Last week I ordered two Air 4921 wi-fi extenders, and was surprised to find out they don't work with my old gateway. How do I get my Arris NVG589 exchan

Questions

 • AT&T Fiber Equipment

2.8K

2

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Sent really bad free phone in mail, AT&T turned off Galaxy S9.

Back in like 2016 I got a Note 8 through AT&T but it broke recently and I got a refurbished S9 that wasn't through them a few months ago because moneys tight and just changed out the sim card. I just got sent an AT&T Fusion Z in the mail which seems like a pretty crap phone after doing some

Questions

 • Samsung

798

7

0

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The ONLY Way to Solve your Trade-In Issues

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer s

Questions

 • Phone & Device Upgrades

7.9K

36

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Is iPhone SE 2nd gen supported after 3G shutdown?

The list for Apple simply says "iPhone 6 or above." Where does the SE 2nd gen. fall in the list? It has VoLTE (HDVoice).

Questions

 • Apple

1.2K

6

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