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Account disconnected issue and upgrade of my device

Last April my account was disconnected because my device was not compatible. I would like to upgrade and get an iPhone 13 pro from AT&T, however I would like to ask if I can do this while keeping my old AT&T number. I would also like to know if it is possible to use a second number, which

Questions

 • Phone & Device Upgrades

69

3

0

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Official Solution

INSTALLING A SIM CARD FROM A DIFFERENT CARRIER.

Hello... Ivannie here. I'm currently in Africa, Uganda. Sad to say but I'm unable to install any sim card from the Mobile Carriers of the region. When I try to install a sim card, a notification pops up telling me that the network is blocked and that I have 0 times left to unlock it. I have

Questions

 • Android

142

2

0

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phone destroyed

cani use the same sim card and keep my old number

Questions

 • Account & Usage

63

14

0

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unlock bootloader, paid off prepaid motorola moto gplay 2021

please give me what I need to unlock my bootloader. U allow network unlocking to allow us to go to a different carrier, so Y make it so the bootloader is locked. Just doesn't make sense to me. I bought my phone outright so a bill is not the problem. my phone and account are prepaid so there should n

Questions

 • Device Features

38

1

0

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Trying to unlock a Galaxy TAB S7 - how long should it take?

I purchased a Samsung Galaxy TAB S7 and submitted a device unlock request. I have received two emails fro AT&T since then. The first was the '24 hours to confirm' email, and the second was a 'We're doing a bit more research on your eligibility' email I have not heard anything for a week, n

Questions

 • Samsung

56

2

0

Accepted Solution

Official Solution

Unlock Note 4

I am trying to open an unlock request for my Note4, which is not under contract. But I am getting an error - Error: We found no record of the IMEI Number you entered. Check your device's 15-digit IMEI Number by dialing *#06# (errorCode.ULP2003)   Pls help me    Thanks Prajeesh [edited for privacy-pl

Questions

 • Samsung

2.5K

4

0

0

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Bought Used Att phone from some one and found its installment plan is not completed

I Bought a Used Att phone from someone and found its installment plan is not completedMy questions areHow can I know how much installment is left on the phone? As it keeps redirecting me to the sign In page although I don't reside In the US and my country is different.Also, I can't contact the real

Questions

 • Other Phones & Devices

50

3

Accepted Solution

Official Solution

Fiber technically available but not possible to order

Hi We have actual fiber connection available (att technician confirmed while installing DSL) and one of our neighbors is already connected - so it works. but it’s not available if you search through “find my address if fiber is available” where can I report this? will buy immediately

Questions

 • AT&T Fiber Account

55

2

0

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Can't Unlock my iPhone its carrier locked

I punched this device from abroad and I accidently got a locked iPhone from the seller. I got to know this after I came back to my original country, later after 1.5 years through apple support I was informed that it is locked with At&t. I then requested At&t to unlock it through its free web

Questions

 • Apple

184

3

0

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unlocking my iphone

its sad I payed over 200.00 for a iPhone 6 and its a prepaid severs and they will not unlock it 4 me they say I have to be on the prepaid plane 4 6 mounts be4 they will unlock it I think that is bull if some one pays cash 4 something they should unlock it no matter what plan that it is on because it

Questions

 • More AT&T PREPAID Discussions

2.6K

15

0

0

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I Need Second Hand Phone/Used Phone Help

Hello, I bought an iPhone from a friend a few months ago. It is an iPhone 7 and I was questioning the carrier and if it is locked or unlocked. He said it is locked to AT&T. I no longer talk to this person and I have no access to unlocking this iPhone. I used the unlock portal and sent a request but

Questions

 • Online Account Access

3.6K

4

0

0

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Cell booster

I bought this device used. How can I register it and activate it. Says Serial number is already used. Please Help 

Questions

 • AT&T Cell Booster

50

8

0

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no record of IMEI found? Cant Unlock my phone.

I have just purchased a at&t s5 active off craigslist. When trying to unlock it through your site the site says that there is no record of the IMEI on file? I would like to resolve this issue as soon as possible seeing that I now currently have no phone and cannot afford to purchase another. I have

Questions

 • Samsung

13K

11

0

0

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iPhone 11 pro

Remove my phone from blacklist

Questions

 • Apple

172

3

0

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WHAT IS EARLY TERMINATION FEE. CAN I USE IT TO UNLOCK PHONE

purchased an Iphone 5 that is still under contract. can I pay the early termination fee and have the phone unlocked

Questions

 • Apple

821

1

0

0

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But a used phone saying it was unlocked

I just bought a renewed phone from amazon claiming to be unlocked but turns out the phone is not unlocked and under a installment plan can anyone help?

Questions

 • Samsung

43

2

0

Accepted Solution

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Can you Unlock Phone without sim?

Can you unlock an eligible phone without having a SIM from another company?I have eligible device, have been approved, and have unlock code. But I do not have a SIM from another company. Can it just be unlocked?

Questions

 • Android

466

5

0

Accepted Solution

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Network locked / Fraudulent device given

I am from India. I purchased an iPhone Xs last year for my personal use from a local vendor. The phone worked perfectly for a year and suddenly stopped working in May. The network is locked and I cannot use it besides as a dummy phone. While searching for the reason and after the visit to the Apple

Questions

 • Apple

98

4

0

Accepted Solution

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Unlock my att prepaid phone

Due to covid19 I lost my job and can no longer keep service. I currently have ported my phone number to Q link wireless unaware that I could not unlock the phone for 6 months. I need help now on how you guys can make an exception on unlocking my phone

Questions

 • Phones, Tablets & Devices

144

1

0

Accepted Solution

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Issue unlocking prepaid phone

Hi I can't seem to unlock my At&t prepaid phone even though I meet the requirements. An error message appears saying my personal info doesn't match that of this account, when it actually does. How can I get help?

Questions

 • More AT&T PREPAID Discussions

50

1

0

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