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Questions

 • Account & Usage

10

1

0

Unlock denied

Have LG Phoenix 4 and was denied for unlock. I am not a customer either.  Have sims card from qlink wireless bit can't use what do I need to do

Questions

 • Other Phones & Devices

13

2

0

Internet gets blocked and poor signal

I purchased an unlocked Samsung galaxy a20s. I transferred my AT&T prepaid service plan with it. Since then I've had very bad internet service. I want to know what I have to do to switch carriers? And plus it's an unlimited plan but shows Data Warning. 

Questions

 • More AT&T PREPAID Discussions

15

1

0

How do I file a complaint regarding an AT&T store?

I had an awful experience at a local AT&T store. Who can I speak to regarding this?

Questions

 • Phone & Device Upgrades

14

1

0

Not receiving phone calls

can someone please help me, I have kids at home and I can't receive any phone calls.

Questions

 • Samsung

12

1

0

Connection problems

I can text an ATT phone but am unable to call them. It goes straight to voice msg.

Questions

 • Other Phones & Devices

10

1

0

International passport day pass not available

We just switched to postpaid from prepaid and couldn’t activate either international passport or day pass is there a waiting period?   what’s weird there’s two lines in the account and we can see the international roaming option only on one number but not the other

Questions

 • Wireless Account

28

2

0

Mobile data not working

When I turn data on it refuses to work and nothing loads at all. And my plan just renewed for the month and I haven’t used any of my data so I don’t understand why it’s not working.

Questions

 • Account & Usage

20

1

0

I absolutely hate AT&T!!! Biggest scamming lying company Ever!! What is wrong with you?

I wish I never would have signed up with your company and will let everyone I know know how horrible it is. I have been lied to so many times and it seems that your sales associates just tell us what we want to hear to talk us into upgrading our services!! Promises bill is only going to be so much a

Questions

 • Wireless Billing

29

0

Dead spot at my home

How do I report a dead spot to AT&T? I live in a dense suburb of Chicago, and there is ZERO signal in my house/yard and our next door neighbors‘ yard. I’ve lived here for four years dealing with this. I have to walk two houses down to get a signal. We have an M-Cell signal booster that is very u

Questions

 • Network Coverage

15

1

0

Tried switching to a new phone and didn't know phone was stolen and it blocked my sim card

ITried switching to a new phone and didn't know phone was stolen and it blocked my sim card

Questions

 • Account Features

10

1

0

Your company sucks. Your customer service is worse.

Overcharge me thousands of dollars and then just say you can’t fix it. That seems reasonable. People, don’t EVER sign up for Auto Bill Pay. Don’t give them access to your accounts or they will take and take and then say there is nothing they can do about it. 

Questions

 • Wireless Billing

17

2

0

Online ordering

why after every time I order online I later get an email that you guys cancelled it?

Questions

 • Phone & Device Upgrades

13

0

0

CONFERENCE CALLS

I can’t seem to merge my two calls together on my iPhone 11???

Questions

 • Account Features

9

1

0

Change provider due to area

I’m trying to find out what it will take to have AT&T allow another provider to supply me with fiber internet. AT&T doesn’t provide internet in my area but their competitor has fiber directly across the road from me. The other provider said I need to have AT&T “release” me from their area or distric

Questions

 • AT&T Internet Installation

19

1

0

Cable issues have never stopped

We have had a Uverse Triple Bundle Plan since November 2013.Our Cable has had major problems since day 1. We have had constant problems on multiple TV's which have never been resolved. There have been mulitple tech appointments and they never seem to fix anything. All of whom have been nice and arri

Questions

 • U-verse TV Equipment

333

2

0

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Urgent Case — Not Resolved — Called 5xs

I have had an issue with ATT/Asurion for over 90 days. Finally escalated to an urgent case, which was submitted 12/23/20. it is 12/29 — no word. Called customer service x3 times today. No one knows who to direct me toward. Very frustrating, just want this resolved. Case no. CM 1223 Investiga

Questions

 • Wireless Account

23

1

0

Unplugging power/green chord after 15 minutes of red and green lights

It says not to unplug the chords before 15 mins or you'll damage the box. It has been 30 mins and I dont have a connection. Can I unplug it now and try a different outlet?

Questions

 • AT&T Internet Installation

18

0

0

Prepaid sim new phone

My sim card came with an Alcatel phone. All I able to use it in a new phone or will I need a byop sim card

Questions

 • More AT&T PREPAID Discussions

16

1

0

Billing

I was charge $96.00 the first month, $30. Hook up fee I was not told about. for a $50 plan after taxes $60. The acct was charged $7.00 late fee for a payment that was charged by the company after the due date that I had to fight for because my check comes different days of each month, and you demand

Questions

 • AT&T Phone Account

15

1

0

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