Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (4.1K)

Relevance

Accepted Solution

Official Solution

Switching devices

I'm currently using a Samsung s21 ultra on our post paid account with 5g. I also own an iPhone 11 pro.  Can I just move my sim card from one phone to another and the system will update? 

Questions

 • Wireless Account

41

1

0

Accepted Solution

Official Solution

Closed

How to unlock the country lock on unpaid phone

Recently, my entire family got an upgrade for our smartphones with an installment plan. I know that the phone needs to be paid off the get an unlock code but I need it pretty urgent. I am now outside of the US and just got a new SIM card from the country I am at right now, but it seems like I cannot

Questions

 • Samsung

1.1K

7

0

Accepted Solution

Official Solution

Advanced messaging samsung s22

I read in a previous post that Advanced messaging doesn't work on samsung s22. The original post was dated April 2022.  Has this changed? If so please let me know which messaging app to use.  Detailed instructions would be much appreated.

Questions

 • Data & Messaging Features, Internet Tethering

94

7

0

Accepted Solution

Official Solution

Samsung Note 20 Ultra cant open MMS pictures

I have a NVR that sends images to my phone when motion is detected. I have not had any issues in the past, but it will not work on the new phone. I get all other pictures, but just not these.  They pictures show up as shared content or attachment and the phone does not know how to open even th

Questions

 • Samsung

2.7K

9

Accepted Solution

Official Solution

Phone marked as stolen and it's not

I am having some pretty horrible problems. I upgraded my own device 2 years ago and the manager who did it put the installment next plan on the wrong phone line. Customer service has told me that the only thing I could do was pay off the device the next plan is meant for before I could make any chan

Questions

 • Samsung

454

13

0

Accepted Solution

Official Solution

How to cancel 3rd party subscriptions

I am trying to cancel a 3rd party subscription. I need to know how to do this.

Questions

 • Device Features

233

1

0

Accepted Solution

Official Solution

Upload MP3 File Voicemail Greeting

I paid for a professional voicemail greeting but am unable to find the option on my Samsung Galaxy Note 9 to upload the file. Do I have to call and email AT&T the file to have it uploaded? This should be a simple feature to add.

Questions

 • Samsung

740

6

Accepted Solution

Official Solution

How can I unlock a deceased family member's phone?

My dad recently passed away due to the covid-19, now I have his Samsung galaxy s8+ and I want to unlock it for travel.

Questions

 • Samsung

360

1

0

Accepted Solution

Official Solution

can we CAST a streaming movie or TV program from U-verse on my phone to a big television screen?

I can CAST YouTube videos.  I can CAST HBO/MAX movies from my Apple iPhone to the living room Samsung TV screen. Last night I went into the U-verse app / TV Guide to watch a movie for the first time, and my telephone screen was just too small to  fully enjoy PATTON. I couldn't find th

Questions

 • Watching U-verse TV

233

5

0

Accepted Solution

Official Solution

Change my phone number

How do I change my phone number on my phone

Questions

 • Account Features

58

2

0

Accepted Solution

Official Solution

Need to update an android phone. I'm not in US

Have a Samsung SM-F900U Fold phone and cannot update it. I'm in Brazil and as using another carrier chip and now used an AT&T prepaid chip and local wifi but still cannot update it.

Questions

 • Samsung

364

3

0

Accepted Solution

Official Solution

RCS not working for all people since getting S22

Since getting my new S22, RCS no longer works with my wife. We are both on AT&T branded Samsung phones and using Google Messages.  We both have chat features enabled.  The only difference is that mine says it's "powered by AT&T" while hers says "powered by Jibe Mobile".  Does

Questions

 • Android

12.1K

536

Accepted Solution

Official Solution

Request Shipping Label for ATT Next upgrade

I upgraded my phone through ATT Next upgrade, had my new device ordered online but picked up in store. I am now trying to return my old device and am told the store cannot accept the phone AND they cannot print me a shipping label. Can someone help direct as to exactly how I am supposed to return my

Questions

 • Android

5.2K

6

Accepted Solution

Official Solution

Issues with mobile data not working.

Over the past week or so, I've been experiencing random deadzones with my mobile data previously in places that usually had full 5g service. For a little while, simply restarting my phone fixed the issue, but now it's gotten to the point where no matter what I do, I have no connection anywhere via m

Questions

 • Network Coverage

868

5

0

Accepted Solution

Official Solution

Someone is accessing my voicemail

I've been getting weird phone calls all day. spaced out about an hour or so. i never answer calls from anyone I don't know. Anyways after the 4th call from a different number a voicemail came up. I immediately clicked on my voicemail and entered my password but it tells me someone on a different dev

Questions

 • Account Features

262

1

0

Accepted Solution

Official Solution

New 5g and Galaxy s20

Hello everyone, i have a question regarding 5g and the galaxy s20. I pre-ordered the galaxy s20 and i know i have to upgrade to the 5g network, i've tried googling this too.so my question is as of now i am 4 days into my billing cycle of 4g unlimited, when i recieve my phone i'll be in the middle of

Questions

 • Phone & Device Upgrades

236

1

0

Accepted Solution

Official Solution

Installment Plan for Free Device

Earlier this year my husband and I did buy one Samsung Watch get another free if we added a new line. I recently looked at my bill and noticed we are still being charged for the other watch's installment plan. Has anyone else had that issue and was At&t able to address it?

Questions

 • Wireless Billing

173

1

0

Accepted Solution

Official Solution

Closed

Front for Organized Crime

I STILL maintain these crooks are a front for organized crime. AT&T had gone out of their way to make getting a prepaid account as difficult as humanly possible. Every time I call to change my account to something more financially reasonable I get connected to some 3rd world country on the op

Questions

 • Wireless Billing

164

20

0

Accepted Solution

Official Solution

I didn't recieve OneUI 4 and android 12 update on My samsung s21 plus 5g from Bangladesh 🇧🇩

I brought my Samsung s21 plus from a outlet from Bangladesh, But I didn't recieve any updates till this time. Can you tell me how can I get the updates from Bangladesh.

Questions

 • Samsung

353

1

0

Accepted Solution

Official Solution

Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Samsung

9K

44

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.