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Issue with ATT working with Ring Doorbell Camera?

This has been asked & answered before. I replied on that link but nobody noticed. When I initially switched from xfinity to at&t the doorbell worked just fine. Then the line was out for 3 days and ever since then the Ring doesn't work any more! >:( I am having the same issue

Questions

 • AT&T Internet Equipment

261

0

Is it normal for an outage to last over a week?

I live in a zip code that has a majority student population. The outage page indicates that there is an outage affecting almost 200 people in our area. Classes start tomorrow, and the outage has been affecting our area for OVER A WEEK with no indication of when it will be fixed. Calling the tech sup

Questions

 • AT&T Internet Account

59

3

0

BGW320-500 dropped connections and power cycling

A few months ago, I signed up for AT&Ts Internet 5000 plan. Fiber had just been completed a few months before that in my neighborhood. Unfortunately, I have since had about 70 outages ranging from a few minutes to weeks. Each time the modem would restart and go into a cycle of a single amber fla

Questions

 • AT&T Fiber Equipment

391

12

Request to have a technician fix my sevice

So my internet went down. I put in a request to have someone come look at it. 20mins later received a text that service was out in my area. I made an appointment for the next day but received a text my appoint was postponed because they were working to fix the outage. I was also told they would cont

Questions

 • AT&T Fiber Equipment

57

4

0

Extended outage - Looking for answers

Hello,I recently moved to San Antonio and get the 1Gbps fiber. As an IT guy who works from home reliability is key to me. I have had the service now 9 days and there have been neighborhood outages for 4 of them. I called multiple times and got the "reboot your PC" guy until they sent out a tech. He

Questions

 • AT&T Fiber Equipment

261

1

0

0

Extend ATAT Fiber lines

My house is less than 200 feet from an AT&T fiber line, but my residence is marked as being in a no coverage area. What do I need to do to get the line moved 200 feet? I don't care what I have to pay but I need internet service.

Questions

 • AT&T Fiber Installation

389

6

Closed

2 phones suddenly useless service

As of 6 days ago, most of my, and my wife's, phone calls started answering already dead or the caller on the other end can't hear us after about 15 seconds to a few minutes. I've tried resetting our connection via the troubleshooter and restarting many times.  Its inconsistent, except the we c

Questions

 • Network Coverage

96

8

0

Modem won’t turn on after power outage

Had a power outage about a week ago. Power was out for 24 hours. When I came back home the modem was not on. No lights are present but the battery is green. Changed outlets still not coming on. When you plug it back in the orange lights pop on in the back but they go right out. It isn’t responding a

Questions

 • AT&T Internet Equipment

1.4K

0

0

0

AT&T Fiber Internet 1000 Louisville, Dropped Connections/Intermittent Outages/Security Certificate Errors/Webpage Problems

We recently upgraded to the Fiber Internet 1K from the Internet 100 Plan. Ever since then we have been getting Webpage Certificate Errors, failed connections and service Interruptions, especially between 2:00 am to 6:00 am. I have used all the Smart Home Manager App and phone in troubleshooting meth

Questions

 • AT&T Internet Plans

13

0

0

Some sites not loading. (Already tried resetting modem and changing DNS.)

I am using AT&T U-Verse in southern California.  Some sites are not loading (skype.com, imdb.com, intellicast.com).  Others are loading fine (cnn.com, gmail.com, youtube.com). I've already tried resetting the modem and changing the DNS servers to Google's 8.8.8.8 / 8.8.4.4, as well as rebooting.  No

Questions

 • AT&T Internet Account

428

9

0

0

SW Michigan Outage due to high winds

Any idea how much longer Portage/Kalamazoo Michigan will be without service? We've been down since at least 6:00am this morning with no word or updates.

Questions

 • AT&T Internet Account

144

1

0

0

No phone for 2 weeks, Santa Cruz area

Our landline has been dead for 2 weeks.AT&T has made and missed 2 appointments, a week apart.  We can not get any kind of answer about when service will be back up. No calls, email, no info on the Web.Are others having extended service outages in CA?Somehow AT&T has managed to stay out of the news f

Questions

 • AT&T Phone Features

491

1

0

0

Damaged equipment located road side in right of way needs repair and relocated

North Fork Road Bostic NC 28018 (approximately .75 miles on the left) there is an old "Bellsouth" pedestal that is damaged and knocked off of its original base that is obviously in need of repair. Additionally the pedestal needs to be relocated to a property line/corner (survey markers in place, mar

Questions

 • AT&T Phone Equipment

60

1

0

Oklahoma Outage

There is an outage in most of Oklahoma. What is the cause of this outage and when will it be fixed?

Questions

 • AT&T Internet Equipment

35

2

0

Intermittent FIBER Wifi Connectivity

Can someone please help me as both my fiance and I are about to be at our wits ends and out of jobs if we cannot get this solved?We have fiber installed and have a AirTies mesh extender, however, we randomly and sporadically have drops in connectivity. Its only for a few seconds, sometimes over and

Questions

 • AT&T Fiber Equipment

68

5

App and Website down

As of 7:00 pm EST website is down and app is hatefully slow.  

Questions

 • Apps & Programs

381

2

0

0

Phone Line Dead, No Support Available

Every time there is a heavy rain, by landline goes dead. I have complained for several years now, and they'll send somebody out several days later after it stops raining. They tech will look around, test the line, not find a problem and leave. The only reason I know they were there is because I ha

Questions

 • AT&T Phone Account

116

1

0

March 29 2015 Outage in Texas

I'm experiencing an outage with my cell phone, starting at around 10:15 this morning. I live in South Texas. My mother also seems to be experiencing the same problem, so I know it is not just my phone.  I can't call or text anyone--luckily I have an iPhone so I can still iMessage.  I am wondering ho

Questions

 • Network Coverage

2.6K

24

0

0

Cell Tower Issue 77586

I have tried for 6 weeks to get AT&T to send out a technician in my area to CONFIRM the 5G is not working in my area. 6weeks ago, everyone at my work, and those at the business next door, who have AT&T, have lost 5G service. There are 30+ people who are having the same issue, and the techs s

Questions

 • Samsung

111

1

0

why is this taking so long to get resolved?

my dsl has been down since last tuesday due to a ppp error. why is this taking so long to get resolved?

Questions

 • AT&T Internet Account

38

3

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