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Engineer for Tulsa, Ok

We live on acreage in Owasso with new housing additions all around us now. These new additions all have AT&T Internet yet we are told it’s not available for us.  I would like to talk to someone about why that is and what can be done about it.  

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Fiber installation

I was able to order and schedule fiber internet installation and the day of the installation I was told there's no connection for my neighborhood. Why would you allow customers to order a service you can't provide? I've now had to order internet from a different provider and quite honestly thinking

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Why is fiber not available at my address?

For whatever reason my house is in a deadzone of exactly one house. My neighbors to the north, south, east, and west of me all have fiber available.  This isn't a house in the middle of rural farmland, I live in a city and my neighbors are right there, (except for the one south of us, they're

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213

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connect to mobile data with Xiaomi phone

I have a Redmi 6A phone and need to connect to the AT&T mobile data network. What should I do?

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241

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In How much time after my request to close number the number effectively close?

good evening, I have an American SIM with you because I lived there until a few days ago. Now I have returned to live in Italy. If I request the number to be closed, how many days will it take before the number is non-existent?

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97

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Unable to unlock phone

I had my phone with AT&T & my father set up the account. he has passed now, so i don't know my account number or the email he used. I can't submit an unlock request online, and customer service either runs me in circles or straight up hangs up on me. I know my phone number that is no longer

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31

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Closed

AT&T scams

They never give you the promotion when signing up you’ll receive a 100-200$ visa. Full of lies. If you miss your bill by a couple days they give you a fee and it keeps adding up even though there is no service to begin with. You talk to a representative about putting your account on hold since you a

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112

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Junction box filled with debris install can’t happen

we recently had a home built and when the installation agent came by we found out the junction boxes had been filled with dirt and rocks. Agent was unable to run cables so my family is now without internet and my wife and I work from home. Who do I need to contact to get fixed ASAP.

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51

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International Travel Add-On: Falsely Advertised on AT&T's Website?

I checked the map (see screenshot below) and prior to traveling to Curacao, once I landed I paid for the week-long international travel add on. This map clearly shows that Curcao is included, but when I called the AT&T service team member said that it wasn't and that his map was different and th

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54

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Sudden loss of service

We have Fixed Wireless Internet service in a rural area. It was working fine until two days ago around 3pm. I have reset both the gateway, and the antenna multiple times; reset button, power button, physically disconnected the power cable and re-connected, to no effect. I went to the browser interfa

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landline connection for phone is down

my landline phone has no dial tone atm i tried open a ticket but link failed

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64

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Sim Card not fully working

I have an an AT&T prepaid phone fully working, and I just bought an AT&T compatible tablet from online. I tried to move the Sim card from the prepaid phone into the tablet, I can see the AT&T signal bars on my phone but there's no access to the Internet. What needs to be done?

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52

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I couldn't make any call using att service provider

Hi, Recently, i have changed my network from mint mobile to att. And from then i couldn't make any calls(receiving or calling). They were showing that device is incompatible for making calls. How it is even possible with mint mobile. They were asking me buy a new mobile which will compatible with ne

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111

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I want to be done with att

I’m not happy with customer services, prices or service!! I’ve already canceled my cable service after months of them trying to charge me for service that didn’t work!! I spent countless hours on the phone with customer service just to be lied over and over!! My phone and internet service constantly

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31

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Restoring internet with a payment arrangement

I had my internet suspended due to a past due amount. The online rep told me to call the accounts department and they could restore my service with a payment arrangement. Has anyone had this encounter and have they been able to help like this before?

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175

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Underground Fiber Terminal identification help

My home was built in 2017 when one lot was subdivided into 7. After the construction was finished, ATT installed Fiber infrastructure buried in my neighbor's front yard. But only one address of the 7 shows Fiber available in ATTs system. After some digging in my neighbor's yard, I found this infrast

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38

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Samsung S22 Ultra Bought Outside US

I just recently moved to the US and have an unlocked (open line) S22 Ultra. Why does a post paid AT&T sim doesn't work? how can I fix this issue?  Thank you for advance answers.

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392

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Spectrum phone service but can't receive calls from AT&T

I have Spectrum phone but anytime someone who uses AT&T calls our business the call is dropped. Spectrum says it an AT&T issue and AT&T says its a spectrum issue. Spectrum says its AT&T issue because the lines belong to AT&T but Spectrum just services them... Cant get AT&T to

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299

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‘No internet available’ on one device

Switched to fiber about 6 weeks ago. Continually get the subject message about every 15 minutes. After rebooting the TV it works as expected until the next time. I tried ‘forgetting’ our wifi network as suggested previously. That worked for a few days but now it’s back to no internet available. Only

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Issues with PREPAID activation and porting number in

Issues with PREPAID activation and porting number in. I haven't had any luck with this iniital process. I've got a few questions and will try and give as much background info as I can. I don't know if this has anything to do with this or not, but I will add this part just in case. I was curious to t

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