I don't even know where to begin.  I am on the Next plan and I wasn't eligible for an upgrade unless I paid my account up to 12 months (I've only had the next plan for 6 months).  So I made a payment online 9/12 and received a confirmation email and text.  I went into the store on 9/13 to pre order

AT&T's buyback program is a total waste of time.  IF you should choose to use the ATT buyback program instead of selling your valueable phone to one of the for more reliable 3rd party options, see my personal experience as to why you should avoid.  I traded in 2 iPhone 5 16gb in perfect condition -

bought a used iphone 6 and went online to ck it out. status showed  Under financial responsibility installment payments have not been paid. I was trying to find out how much.  I am trying to get unlocked.  It was thru Att

Iphone 6 with iOS 12.1 doesn't give me voicemail notifications or visual voicemail. I've reset my phone and settings and also have had my vm password reset 4 seperate times (after spending near 5 hours total on the phone with AT&T). Was told I'd receive a call in 24-48 hours and never did. What's th

So I am on a family plan, and have had my iphone 4 for almost 3 1/2 years now. We were looking to upgrade to new iphone 6 but then my dad said that they make you pay for your phone now, but I think that is for at&t next. Anyways, we are looking in to it again and now at&t has said that we are not el

I know there are a lot of folks frothing at the mouth over this and can't fathom why there's an apparent delay in iPhone 6+ shipping. Here's what happened, as I understand it: Pre-sales were supposed to go live, across the board, at 12:01 AM PST. People loaded up the Apple site or their carrier site

Can someone please help me?  I ordered an iPhone 6 over the phone and upgraded my service. (hindsight - BIG mistake on both)  Long story short, FedEx has a record of the package entering there center and nothing more.  They have communicated to AT&T that the phone has been lost and the matter handed

On or about May 9 I received a notification for a "Carrier Update" on my iPhone 6. Since I've never had any problems with iOS updates (and I know you can only refuse CUs twice, anyway) I consented and installed. That was the day the problems started.  My phone has since started dropping off the netw

I've done all the troubleshooting I can -- turned phone off and on, turned airplane mode on and off, reset network settings on phone, made sure I had the latest iPhone software update, etc. I called AT&T wireless tech support. They ran some tests and couldn't solve the problem. Then they issued me a

Hi, I have a pre Paid plan. I want to keep that, but need a new phone. My iPhone 6s has a sim card.  The model phones I am looking at have eSim cards.  Can I keep my pre paid plan? 

Starting this week, when I try to use either the native email app or login directly through web browser to mail.yahoo.com I cannot get connected. When using the browser to access mail.yahoo, I get the following message: "Something's gone wrong Let's try this again.  If you were using an app cl

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Hi, I've been with an iPhone 6 for a long time and bought an iPhone 12 mini. The information I see online is a bit muddy when it comes to swapping/moving a sim card from an non-iOS 13 iPhone to an iOS 13-having iPhone. I just want to know what I'm in for with the whole process and if it's poss

I'm trying to unlock my iPhone 6 device with its IMEI, but the website gives me an error message saying "Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI."I'm 100% sure that I'm using the

Hey guys. I recently ordered an iPhone 6 on 9/27 in store. I used one of my family member's upgrade. Just for kicks, I went to check my upgrade eligibility, expecting it to say I'm not eligible since I just upgraded when I ordered a new phone. However, it gives me an error message and says 'We are u

I reset my bellsouth.net e-mail account password, but when trying to update the password on my iphone 6 and Windows 8 PC using Outlook 2013 the new password is not accepted. I saw some information saying that I may need to create or update my secure mail key but it is not letting me do this even aft

I can connect with callers and people whom I call, but I can't be heard. I have volume turned as high as possible with buttons. Actually they can hear me but well enough to converse. This is an Iphone 6 that was refurbished.

I filed an insurance claim to cover a damaged iPhone 6. They sent me a refurbished iPhone 6 (I'm not happy), and in a different color. Is there any way to get a new iPhone instead of this referbushed rubish that "insurance" issued me? Thanks

I have a prepaid account. I want to do that. If I buy a phone that has dual sims, do I need to use the eSim or can I just use the sim? 

Hello! I received a message that "Your request for device unlock requires additional research to determine eligibility. Please be assured that we are actively working on it."This phone was never on an installment plan, it was purchased in full from the start. What other information could possibly be