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Switch phone for iPhone 13?

I'm an international student currently studying in the US. Shortly after we arrived, my mom went to an AT&T store to buy me a new iPhone with an American number, but at the branch she visited she was told that there were no iPhones available for prepaid plan holders; only postpaid, and I wasn't

Questions

 • Apple

735

4

0

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Smartphone Promo credit v. trade-in

I currently have a Smartphone Promo credit of $19 on a $20 monthly phone payment (so I'm basically paying $1/month). I want to trade in my iphone XR for a new phone, but I don't want to pay any more than I'm paying now. Is this possible? I can't tell from anything on the upgrade site. Thanks.

Questions

 • Wireless Account

247

12

0

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Receiving SMS messages while in Europe

Hi, will I be able to receive SMS messages sent from USA in Poland? What kind of plan do I need to get? Thank you.

Questions

 • Network Coverage

134

6

0

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att.com/getstarted failing miserably

So I bought a phone from the apple store. got a SIM from ATT.  I go to /getstarted because "getting started is easy!" according to the card that came with my SIM. On that website it incorrectly lists my IMEI.  How would it know, I bought the phone from Apple.  There is no way to e

Questions

 • Wireless Account

80

1

Accepted Solution

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Tracking Number doesn’t work

I preordered the 13 Pro Max and when I look at the order status it says it was shipped yesterday. I click on the tracking number for UPS and it takes me to their site. But when I search the tracking number there, it doesn’t work. It keeps telling me to enter a tracking number. I searched another pac

Questions

 • Apple

585

4

0

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Official Solution

Getting rid of spam texts from E-mails.

I’ve had this problem for quite a long time (a little less than a year). Sometimes I will get texts from emails that want to lead me to another site, which is quite obviously a trap. Is there any way for me to disable these from appearing on my phone?

Questions

 • Data & Messaging Features, Internet Tethering

857

1

0

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Blocking a non AT&T iPhone User

If I block a Verizon iPhone from texting my AT&T iPhone, will they know I blocked them? This person is annoyingly persistent and I think that if she knew I blocked her that she would try using a different phone or getting another number just to continue texting me.

Questions

 • Account Features

8.9K

1

0

0

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I am upgrading a very old phone to a new one - do I need a new SIM card?

I am upgrading an iphone 5 and iphone 5c to an iphone 11/SE. Can I use the SIM cards in my 5/5c for the new phones or do I need to get new ones?

Questions

 • Apple

417

2

0

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AT&T Prepaid SIM card

I had this sim card from my flip phone I got in early 2020, it was an AT&T SIM card and when I put it into my old iPhone 5s it says in the corner “(3 bars) AT&T” but when I call 611 it then tells me to call 611 for customer support, how do I fix this?

Questions

 • Phones, Tablets & Devices

316

4

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Apple Watch

Do you need a data/talk/text plan for an Apple watch? Will it work with just the iPhone ?

Questions

 • Wearables

254

7

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Activating an iPhone 5C to use prepaid cards

I want to take my old iPhone 5C and set it up for my 12 y.o. son, primarily to use for "emergencies" on the 2-3 days a week he's in school, which will give my wife and me some peace of mind. Instead of adding this phone to our wireless plan and having him tap into the unlimited data, we want to g

Questions

 • More AT&T PREPAID Discussions

305

8

0

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Group text of more than 10

Has this changed? I need to have about 15 on a text.

Questions

 • Data & Messaging Features, Internet Tethering

531

2

0

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How can I see a list of texts, calls and/or emails on a given phone in my account?

How can I see a list of texts, calls and/or emails on a given phone in my account. I just need to see time, date and who it went to.

Questions

 • Data & Messaging Features, Internet Tethering

2.7K

7

0

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Green Screen iPhone 12

My daughter’s iPhone 12 suddenly stopped working. The screen turned greenish - she could still see a little bit of the Home Screen through the light green tint…then it went back to normal for a little bit and then back to green…then eventually it went to a black screen and would not power off. The p

Questions

 • Apple

113

10

0

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How do you cancel a landline-person is deceased

We have been trying to cancel landline since June of this year.  We have spent HOURS on the phone with 'customer service'..no help..no one has records..no idea what number is, agents hanging up. I have sent Death Certificates, and made countless attempts to rectify this. BUT STILL GETTING BI

Questions

 • AT&T Phone Account

403

2

Accepted Solution

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Promotion not being applied to my bill

I added a line to my account that already had two lines. With the new line, I used the promotion to pay only $5/month on my iphone XR and to get my activation fee waived. Neither of these promotions have been applied to my bill. I will not pay the activation fee nor pay over $5/month for this phone

Questions

 • Wireless Billing

396

6

0

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Puk code iphone 6 plus

I need puk code but. Im not the main holder numberwhat should i do?

Questions

 • Apple

2.2K

2

0

0

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How to resolve? "We can't unlock this device because it hasn't been active for at least six months of paid service"

Bought the phone on eBay. It is in pristine condition. The seller says it was a buyer's remorse return. Who knows? Checked the IMEI, and it appears to be clean on the services I've checked with. According to the serial number info this SE was made in 2017. So it has been sitting around somewhere for

Questions

 • Apple

478

9

0

Accepted Solution

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What to do about a returned phone that ATT claims they never received.

So back in may of 2020 my wife and I upgraded to 2 iPhone pro max. She got the 64gb I believe and I got the 256gb. She scratched her phone up with her keys or something so we ordered a replacement which they did not have any extra 64gb so they sent us a 256gb (free upgrade). in may of 2021 we

Questions

 • Wireless Billing

759

4

0

Accepted Solution

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No 5G on iPhone 13 Pro with AT&T

No 5G on iPhone 13 Pro with AT&T while my friend’s AT&T iPhone 13 Pro has 5G everywhere we go.

Questions

 • Network Coverage

347

3

0

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