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unable to buy selected prepaid plan

I’m on an unlocked phone and have the $30/month prepaid plan. Why am I not allowed to change to the 3-month/8gb plan for $99? I get only 2 other plan options I can choose to change to when I am in my account profile. Also, unable to complete a new plan purchase if I select from the website and place

Questions

204

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Is military deployment/international move unlock just international?

I am being deployed for a year next month. I just got the iPhone 12 on 30 month installments. I submitted the unlock request via email on Friday and received the unlock confirmation email on Saturday. I’ve followed the instructions to insert a non AT&T SIM card (used Verizon) but I continue to

Questions

535

13

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Purchasing a European iPhone 14 Through AT&T Store in The United States

I want to purchase a iPhone 14 Pro with a physical SIM card tray, but I am in the United States, I also have AT&T Next Up and want to upgrade my old phone through that service.I could easily order an unlocked iPhone from Europe, but I would then lose my benefits of Next Up and have to pay for th

Questions

294

2

0

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unlock carrier lock

Hello dear, please help me to unlock my iPhone as I contacted Apple support and confirmed that my iPhone locked by your side as I live in different country. [Personal IMEI Information Removed] my contact email: [email scrubbed]

Questions

452

11

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How to resolve? "We can't unlock this device because it hasn't been active for at least six months of paid service"

Bought the phone on eBay. It is in pristine condition. The seller says it was a buyer's remorse return. Who knows? Checked the IMEI, and it appears to be clean on the services I've checked with. According to the serial number info this SE was made in 2017. So it has been sitting around somewhere for

Questions

904

9

0

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UPS lost my iPhone return

I sent back my iPhone purchase through UPS. I was just notified by ATT (about four months later) that they did not receive my return and are now charging me for the phone. I have the ups tracking number but that number no longer appears to be connected to my return. What are my options?

Questions

277

3

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U-verse app streaming no longer rotates on my iPhone?

Using iPhone and the U-verse app to watch tv. Problem started in November 2022, the screen will no longer rotate when turning phone 90 degrees to go full screen. What can be done to fix this?

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758

9

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Switch phone for iPhone 13?

I'm an international student currently studying in the US. Shortly after we arrived, my mom went to an AT&T store to buy me a new iPhone with an American number, but at the branch she visited she was told that there were no iPhones available for prepaid plan holders; only postpaid, and I wasn't

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1.1K

4

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iPhone13Pro eSIM: Can I have another SIM for a 2nd number?

When I go to Japan, I insert Japan SIM. The consequence of this is I am no longer able to receive voice mail and SMS to my US number. Now, iPhone13Pro is eSIM and the SIM slot is vacant. When I go to Japan next time and get a Japan SIM, can both phone numbers be active? If not, how do I switch betwe

Questions

598

14

0

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Text message logs

Hello- I made did not know that iCloud would save text messages and did not have text saved to the Cloud in settings. I have all the texts for the last year in the phone but because of a legal issue I need to have some them printed out. I can access all texts information (time/date) in my logs in my

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9.6K

6

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Green Screen iPhone 12

My daughter’s iPhone 12 suddenly stopped working. The screen turned greenish - she could still see a little bit of the Home Screen through the light green tint…then it went back to normal for a little bit and then back to green…then eventually it went to a black screen and would not power off. The p

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451

10

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Can I Transfer Phone to Another Line After a Year

Hello, I have 4 lines (lets call them A, B, C, D). I want to do an iPhone 13 deal for lines A, B, C with a 36 month contract and put line D on some cheap android phone. Now after a year, line A wants to get the iPhone 14 (this time fully paid, unlocked, bought through apple). Is it possible for l

Questions

256

5

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Frozen iPhone 13 Pro Max

My iPhone 13 is Frozen so I can't turn it off nor answer calls Please I am desperate

Questions

87

1

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WHY CONTINUE CHARGING ME!

I understand I have to pay the monthly charge for the device I signed the 30 month installment loan for HOWEVER I was told several times by your employees that I would not be charged the $50 a month to have service on the device i suspended service for a year ago! And yet here we are a year later an

Questions

452

6

0

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Looks like your IMEI and phone number don't match. Check your info and try again

I keep getting this error, when I try to unlock my iPhone 6. It has already been paid off and checked to make sure I typed in the IMEI code correctly.

Questions

1.5K

3

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Does trade-in require DirecTV stream?

I bought a iPhone 13 pro with trade-in my old iPhone XS at an AT&T store. The sales person told me that if I want to get $800 credit for my old phone I have to sign up for DirecTV stream which is about $70/month.  Do they really require this?  He told me I have to either add another l

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135

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What is the difference in Protech for 4Fee and Protect Advantage Insurance for 4 Premium

These are on my bill and an extra $40 for both of these services

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3.6K

4

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Unlocking Iphone 11

I just purchased an Iphone 11 throught an online store and it came locked to ATT network. i tried your unlock procedure but it said the imei has some pending balance, how can i see whats pending? i need this device unlocked asap, i live in the Caribbean and cannot use att network

Questions

140

9

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Will any unlocked phones work on WiFi after unlocked

I have an IPhone 7 Plus that I am upgrading the line to an iPhone 11 Pro Max. It is in brand new condition and I would rather keep it than get rid of it because I did pay quite a lot for it. If I unlock it can I still use it with WiFi and will all my pics stored on my phone be accessible when not ho

Questions

90

3

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Repaired phone trade in

My iPhones back glass is cracked. The place I wanted to go will repair it but it won’t have the apple logo on it. Wondering if when I turn it in for an upgrade if I will get the full trade in value for it?

Questions

106

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