My wife currently has a line with AT&T. I don't, my line is with another carrier through work. If I buy an 'unlocked' iPhone 12 directly from Apple and give it to my wife as a gift, will she be able to set it up with AT&T and easily replace her old iPhone? I'll be holding this for over th

I’m not receiving texts on my iPhone from my parents Samsung phones. They are able to call me, but they’re texts are not coming through. What’s going on??

Hello, I currently reside in Kenya and I have here with me an iPhone 8+ gifted by one of my family members living in Philadelphia, USA. my iPhone 8+ needs to be unlocked on side of network providers and the initial service provider is AT&T and I would like you to unlock my iPhone so that I can

My ATT prepaid is not working in Belgium , I activated international roaming, please let know what else need to be done.

I added a line to my account that already had two lines. With the new line, I used the promotion to pay only $5/month on my iphone XR and to get my activation fee waived. Neither of these promotions have been applied to my bill. I will not pay the activation fee nor pay over $5/month for this phone

How do i set up mobile hot spot? I am currently on a prepaid account and when I go to the hit spot tab on my phone it tells me to call 611 or go online.. is there anyway I can enable it right now? I have an iPhone 7+

I joined att in store today and was promised i can preorder the new iPhone 13 for the 1000 trade in deal on both my first net and regular act. Now online reps are telling me this isn't possible. This is a deal breaker bc I only switched for the promotion but every rep I have spoke to since I left th

My daughter is traveling abroad and received a notification for “Carrier Settings Update”. Is this ok to do while in Europe? Is there any risk the phone will have issues after? She is using the AT&T International Data Plan.

Spouse and son both use iphones under my account. Spouse = 6s Son = 13 I wish to buy a new iphone 14 for Son and pass his 13 to Spouse. Sim cards between 6s and 13 are the hurdle afaik. What is the most efficient way of doing this? (I'll be paying in full for the new iphone 14 - so i don

I ordered the iphone 11 right after i submitted my order I got an email saying that it was cancelled and i did not receive my refund. So I call customer service and the lady tells me to call my bank. Why would i call my bank if i gave my money to At&t? Ijust want my money back.

I had this sim card from my flip phone I got in early 2020, it was an AT&T SIM card and when I put it into my old iPhone 5s it says in the corner “(3 bars) AT&T” but when I call 611 it then tells me to call 611 for customer support, how do I fix this?

Hello, I have 4 lines (lets call them A, B, C, D). I want to do an iPhone 13 deal for lines A, B, C with a 36 month contract and put line D on some cheap android phone. Now after a year, line A wants to get the iPhone 14 (this time fully paid, unlocked, bought through apple). Is it possible for l

Using iPhone and the U-verse app to watch tv. Problem started in November 2022, the screen will no longer rotate when turning phone 90 degrees to go full screen. What can be done to fix this?

I've tried to get a Transfer pin for my phone number in all the ways shown here: https://www.att.com/support/article/wireless/KM1447526/. If I use att.com or myAT&T, I do not get the option to 'Transfer phone number' - it is not there. If I call *PORT, it says my plan is not eligible for this

Yesterday I contacted a live assistant with my 5g issue. She used the IMEI number of my iphone 13 and did some settings. After that I got the PDP authentication failed when using cellular. I tried to contact another assistant to fix this and she told me it would be fixed after 30 minutes. However, t

My daughter’s iPhone 12 suddenly stopped working. The screen turned greenish - she could still see a little bit of the Home Screen through the light green tint…then it went back to normal for a little bit and then back to green…then eventually it went to a black screen and would not power off. The p

I purchased a new iPhone12 by myself (my company paid for that) on May 2022. NOT from AT&T. Then I switched my AT&T plan to prepaid plan sometime in June, and started to use my new phone with the prepaid plan. The reason is because I planned to travel to Japan in June 2022, and I want to

I was transferring phone number from another carrier service to AT&T. I chose the 12-month prepaid plan online. I received the new sim card on the second day, and it said there's no need for me to activate a prepaid account. But my phone number was not transferred to the new sim card after a wee

I understand I have to pay the monthly charge for the device I signed the 30 month installment loan for HOWEVER I was told several times by your employees that I would not be charged the $50 a month to have service on the device i suspended service for a year ago! And yet here we are a year later an

I have a new iPhone 12 and I’ve been working with AT&T since Saturday. I am on the correct plan, we’ve tried switching Sim cards and other troubleshooting, but we cannot get the 5G service to work. Is anyone else with an iPhone 12 successfully getting 5G service?