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BOGO requirement

I've just read carefully about the current BOGO offer page and on the step 3, it says 'Select an unlimited or shared data plan and have DIRECTV, U-verse, or AT&T Internet or buy and install service within 30 days'Does that mean I'm still eligible for BOGO if I get a new AT&T Internet service instead

Questions

 • Wireless Billing

363

1

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Installment payment

Hello,We recently upgraded one of our phone lines and it shows on our current bill that we are now making installment payments on 3 phones instead of 2. A payment was made on the day of the upgrade, so why are we still being charged for the other phone?

Questions

 • Wireless Billing

26

1

0

IPhone 8 LCD

Hi, I have IPhone 8 from AT&T I broke the LCD I found local online a company NiwTech https://www.niwtech.com where they offer to fix the iPhone for me and after they fix it they give me back the old part I give it to one of my friends he found the LCD wasn't Apple it was LG brand when I went back t

Questions

 • Apple

19

2

0

Billing issues and payment

I started my service and cancelled the plan within a day but the bill and installment amounts did not make sense. I called your service department and one lady confirmed that the activation would be waived and had confirmed it on the account. Second one mentioned that it would not be waived and I fi

Questions

 • Wireless Billing

68

2

0

Returned our phones via mail- now being charged?!

Hello! my husband and I switched to AT&T but shortly realized we didn’t have service where we needed to. Unfortunately we leaned we were outside of our cancellation window by one day, but called AT&T and they made an exception.  we tried to take our phones back but the store won’t ac

Questions

 • Wireless Account

14

1

0

Easement

You put a box on my property and my property does not have an easement. I need the box to be removed.

Questions

 • AT&T Fiber Equipment

18

1

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AT&T battle with carrier I’m trying to switch to over unlocking

New carrier says AT&T is responsible for the iPhone response I get which states that “iphone is not supported under the activation policy that is currently assigned by the activation server and to contact your current carrier (AT&T).   AT&T says it is unlocked/ any help out there? imei =(Edited as p

Questions

 • Apple

61

2

0

Can't log into account

Hello. I need to be able to log on to my account on my pc but it's asking me for a code to be sent to my phone. My phone is currently inoperable due to maybe water damage and there is no other way I can log on to my account. Is there any other way?

Questions

 • Apple

9

1

0

Past 60 days but I need voicemail box

I’ve been on hold for over half an hour. I need help adding my voicemail box. Can I do this without reaching out to someone?

Questions

 • Wireless Account

9

1

0

Cut my service off, charged me over 1K (for services not used), and reneged on the payment agreement. I’ve been a customer over 20 years

Here are my issues, and I’m a ready to file in small claims court, as well as go to the news media. Currently, I am on unemployment awaiting my return to work date. I lived in Columbus Ohio last year, and cancelled my tv/internet bundle because I moved to DC. Although there has been 0% usage for a

Questions

 • Wireless Account

26

5

Bill

If I got the iPhone 11 for a deal to pay $13/month why is it charged on my bill for $25?

Questions

 • Wireless Billing

16

1

0

Credit Score

I bought an iPhone XS Max out right before becoming an AT&T customer. I went in the store to talk about plans and building my credit. The employee informed me that it would be a great way to build my credit and I became a customer. This was a little over 6 months ago and I have yet to see a cha

Questions

 • Wireless Billing

25

2

0

You've tried to unlock this device too many times. Wait 30 days and then submit a new request. Thanks for choosing us, AT&T

You've tried to unlock this device too many times. Wait 30 days and then submit a new request. Thanks for choosing us, AT&T我这才是第一次啊

Questions

 • Apple

12

1

How do I file a complaint on assurance

I’ve been a firstnet customer for a good while and they claim first responders are priority but it’s been a week for my replacement device and was promised next day

Questions

 • Account Features

6

0

0

Att widget

I have an iPhone 8. . The ATT widget is nit showing up. Any suggestions?

Questions

 • Device Features

12

1

0

Can I take the remote unlock phone option off?

If Im a plan holder for a phone I can unlock any phone under my plan, even without having the passcode to the phone? Is there a way I can take that remote access off ?

Questions

 • Account Features

11

1

0

AT&T refusing to help me for 3 months and now hanging up on me.

I bought an iPhone 11pro Max 256 gb at an ATT store, after seeing the thanksgiving 2019 promotion. They told me that my current phone (iPhone 6s plus) WAS eligible for the $700 trade-in credit if I port in and add a line and All I had to do was ship my old phone back to ATT when I’ve taken back up o

Questions

 • Wireless Account

41

1

0

Customer service

What is the costumer service number for AT&T?

Questions

 • Apple

13

2

0

Best Way to Upgrade/Change my iPhone 5S to an Android Device

Hi there! I am less than (and almost) half way through my 2-year mobile contract. I have an iPhone 5S. I would like to switch to Android however. My wife has an iPhone 6 and she would like to keep her iPhone. We're on a family plan with AT&T. It doesn't appear possible to change my phone online. Whe

Questions

 • Phone & Device Upgrades

413

3

0

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Billing issues

I have called almost 32 times and each time At&T representative confirm that the problem escalated to back-office and it will resolved in 2 to 3 business days. However the over billing issue is not solved. Not sure how to resolve the issue get out of it!..

Questions

 • Wireless Billing

81

1

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