Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (13K)

Relevance

Accepted Solution

Official Solution

Address Validation for New Construction

Hi, I'm the first house on a new street. AT&T pulled fiber through the whole subdivision. I'm in the final phase of the subdivision and many neighbors have fiber. I worked with a local sales rep who requested address validation weeks ago with no progress yet. I put in my own request and haven't

Questions

 • AT&T Fiber Ordering

362

4

0

Accepted Solution

Official Solution

How Do I Connect U-Verse Wireless Receiver to Nest/Google Mesh WIFi?

Setup of Nest/Google Mesh WiFi want exceedingly well. We now have very fast internet all over.    Just one problem:  I cannot get the the AT&T U-Verse Wireless Receiver (Cisco ISB7005 Internet Protocol Set Top Box)  to connect to my new network.  The only workable sol

Questions

 • U-verse TV Equipment

2.4K

11

0

Accepted Solution

Official Solution

BGW210 Being Replaced with NVG599

My ethernet has been extremely slow on my BGW210 gateway/router. Speeds to the router are consistent at 980/980 mbps. Speeds to my two ethernet attached devices is running around 280/300 mbps. I should be getting twice that. Wifi is actually faster. Also, my tv intermittently shows that the eternet

Questions

 • AT&T Fiber Equipment

1.1K

3

0

Accepted Solution

Official Solution

Damaged att green box outside for cable

Some kids ran over my box and now I don’t have internet. How can I rewire it myself? I need the color codes and where they go.  

Questions

 • AT&T Internet Equipment

567

3

0

Accepted Solution

Official Solution

4G LTE Speeds super slow every night!

I just signed up for ATT's WHPI plan, which is now just called the Wireless Home Phone Unlimited I guess with an add on data package. I had the Unlimited Plus plan but we started experiencing very slow data speeds (

Questions

 • AT&T Internet Plans

16.7K

4

0

0

Accepted Solution

Official Solution

Setting up IP Passthrough for Asus Router RT-AX55

I'm attempting to set up a new router (Asus RT-AX55) to replace the crappy one that AT&T provides. I see that I need to setup an IP Passthrough and have found the instructions online, however when I go to 192.168.1.254 I'm not getting the same looking "screen" that the instructions show. 

Questions

 • AT&T Internet Equipment

150

4

0

Accepted Solution

Official Solution

Download speed capped at less than 10% of upload

I have ATT fiber (1 Gbps) with a Pace 5268ac router. But when I connect a mesh network the download speed is capped at 70 maps while the upload speed is at 940 maps. The is measure from the mesh built in speed test. This happened with both Deco and Orbi mesh networks. The mesh routers were plugg

Questions

 • AT&T Fiber Equipment

284

4

0

Accepted Solution

Official Solution

How picky can I be about where the fiber jack gets installed?

Thinking about switching from cable internet to AT&T Fiber; since it's currently coming through coaxial cables that run throughout the house, I had a lot of freedom in where I could set things up. Currently, all of the hardware is located on the third floor so I can connect my computer via ether

Questions

 • AT&T Fiber Installation

76

3

0

Accepted Solution

Official Solution

Poor quality internet

I had ATT internet installed at my home. The service technician left and the internet was not working. I called ATT and told them the internet was not working. Another technician came out and told me the service was very slow and that there is nothing they can do. They suggested I cancel my service

Questions

 • AT&T Internet Installation

407

15

Accepted Solution

Official Solution

Setting up @bellsouth.net email in Outlook 2021

Need some guidance on initial set up of an @bellsouth.net email account in Outlook 2021. Is this POP or IMAP?  Seem to be getting hung up with User ID and Email Key.  Seems to be completely different than an @gmail account that took me less than 5 minutes to set up. Can you publish a star

Questions

 • AT&T Mail Setup

75

1

0

Accepted Solution

Official Solution

$100 Visa never received

I never received my $100 Visa Reward.  It never came in the mail, but my plan says I was owed one.  Who do I need to contact?

Questions

 • U-verse TV Account

8.2K

13

0

0

Accepted Solution

Official Solution

Starting VPN drops WiFi connection to the AT&T router immediately

I am a u-verse subscriber for ages. recently I am finding that as soon as I turn the VPN on, the WiFi connection to my router drops immediately. It is consistent....no exception. This problem did not exist before. Occasional drop out used to occur but tolerable. It has gotten worse now that it drop

Questions

 • AT&T Internet Equipment

333

9

0

Accepted Solution

Official Solution

I recently bought a unlocked device, but can't use At&t data

I recently bought a unlocked device, but can't  use At&t data. It is a Samsung note 20 Ultra 5G

Questions

 • Samsung

111

1

0

Accepted Solution

Official Solution

Can't connect network to Google Home Mini

Hello. i've tried repeatedly without success to connect my Google Home Minis to my ATT home network.  I'm being told i have to enable UPnP, which i've done; and to disable Access Point/AP isolation, also know as Client isolation or guest mode, on my router.  Will that really solve the pro

Questions

 • AT&T Fiber Account

117

4

Accepted Solution

Official Solution

Slow speed on Fire TV 4k and PC

I've had an AT&T U-verse in my apartment for over three years, on the Internet 50 plan. I have four devices hardwired directly to my router: Roku TV 4k Fire TV 4k My Windows 10 desktop PS4 In my Roku TV settings, it says I have 50 Mbps, and I'm able to view all content fine there. Howev

Questions

 • AT&T Internet Equipment

406

29

0

Accepted Solution

Official Solution

Airties / Smart with extender with Fiber 1000

I have Att fiber 1000 service and get 980 mbps consistently on my computer and Xbox that have wired connections. But every wifi connection off the airties 4920 is only 200-300 mbps. I thought it was a limitation of the extender, but the Ethernet ports and specs say it is a 2 gbps device. Anybody kno

Questions

 • AT&T Fiber Equipment

476

1

0

Accepted Solution

Official Solution

Voice-mail disappeared

I called in today to troubleshoot because my phone internet wasn't working, phone on 5G but only got 2 signal bars and I can't send pictures via text. Still didn't get a answer but after powering off a few times as directed by the rep my voice-mail is gone!!! We people call it say I have never setup

Questions

 • Data & Messaging Features, Internet Tethering

26

1

0

Accepted Solution

Official Solution

Can I use a different modem AND router to connect with Uverse Internet?

I'm trying to upgrade my router and modem, but wondering if I absolutely need one or the other provided from AT&T in order for it to work.

Questions

 • AT&T Internet Equipment

35.5K

3

0

0

Accepted Solution

Official Solution

Internet 5 GIG router

Hello, I am trying to find more information on the ATT 5 GIG router. My guess is that the router has 1Gbit ethernet ports and the 5Gbit speed is a theoretical speed having multiple computers connected to ethernet and to the Wi-Fi. Am I correct or the router offers 10Gbit ethernet ports so I can u

Questions

 • AT&T Internet Equipment

534

2

0

Accepted Solution

Official Solution

Can I purchase my own modem?

I want to purchase NETGEAR Nighthawk AX12 12-Stream Wifi 6 Router (RAX200). Please advise.

Questions

 • AT&T Fiber Equipment

8K

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.