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Need system update.

My lg v60 thinq is currently on android 10. So I want to update to android 13 . How can I update? Please help.

Questions

21

1

0

Opened Iphone 14 pro box.

I ordered an Iphone 14 pro as a line under my friend’s AT&T postpaid plan. When I received the phone in the mail, box where the the phone was stores was sealed, but the Iphone box itself has been tampered. The seal in the upper and lower part of the box has been removed and 2 white circular stic

Questions

464

9

0

Phone activated without permission

I got a new Google Pixel 6 Pro in exchange for my Google Pixel 4. I told the employee I didn't want it active yet as I had another phone I was using at the time and wanted to wait until the service date to activate my new one. My mom was paying my other phone so it ended up being months. I eventuall

Questions

193

7

0

Shady plan switching, non existent BYOD credits and no support for nurses as promised.

So after talking with a representative, I ordered a plan online, promised no activation fee, 250 credit pretty line byod, and a medical response discount. I had trouble with my sims, I'm not a newb in this department, and called their joke customer service the different times. I had my plan switche

Questions

46

1

SCAMMED BY ATT!!!!!

We have had ATT service for about 7-8 years. June 20th, 2020 we dropped the Direct TV service, returned the equipment etc and continued on with the phone and internet plan. ATT charged us the next month July 20, 2020 for the Direct TV that was cancelled. They apologized and issues us a credit on tow

Questions

698

1

0

ATT Store says my S7 is not 4G but I don't believe them...

ATT Store says my Galaxy S7 is not 4G but I don't believe them... The S7 is/was a "spare" phone. My S5 still works. They shut off my 3G S3 (owned since new) and automatically ported to the free Motivate phone received a few months back. I don't care that it was free--it still (Edited per community g

Questions

2.2K

3

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Ruined my credibility and lost my number

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

Questions

95

2

0

BILLING AND CUSTOMER SERVICE

I upgraded my insurance plan to cover all 4 phones on my account. I went from paying $8.99 to $40 per month, So I thought.... 3 years later I find out that the customer service agent never eliminated my prior insurance payment. I call ATT and stay on the line for over 2 hours to hear the customer

Questions

100

4

0

ATT Netgear 770S

I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.

Questions

78

1

0

Closed

Bad business ( probably illegal) practice

My home & work is dependent on having an internet connection. I tried to go online this morning & got a message that my Internet was under a Voluntary  Suspension.  I didn’t suspend it but found out after making multiple calls that my service was being held hostage & AT&T

Questions

652

80

0

Your box caught my tenants fence on fire

Your box caught a fence that lines up with 4 properties on fire. ATT sent out a tech and stated that this is not on ATT because there was no explanation. This sounds so ridiculous clearly from the fire report and the picture this was a fire that happened internally inside your split box. Tech stated

Questions

84

5

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Non-returned device fee

I recently had an issue with customer service and AT&T that still has me considering switching carriers. The only reason I'm posting about this is in hopes that no one has experienced it and were wrongly charged a fee for something. In April of this year, I upgraded my iPhone to a newer device

Questions

2.2K

14

Agent messaging me on personal phone

I went in to get the upgrade and made conversation with the agent I was working with. He’s 28 and I’m 20, and he had to use my ID to verify it was me for my account (so he deff knows my address). During the upgrading process he made me take a picture of both his work number and personal number “just

Questions

66

1

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rtt keeps activating mid call and dropping my calls

Just this week, RTT started activating on my phone when I am in the middle of a call. Suddenly, the other person won't be able to hear me and will eventually hang up. I see that this is caused by the rtt having turned on in the middle of the call.There doesn't seem to be a way to disable it or uni

Questions

669

1

0

ATT website access data and lagging pages issues

I cannot use your website because it lags on each and every change sometimes for so long I am required to login again. If I do get in it always says information not available under my data tabs. If i click on my tab it says oops technical hiccup on our end if it continues call for assistance..When I

Questions

160

2

0

Closed

CHARGED FOR ALMOST 3 YRS AT RENTAL ADDRESS WE HAD TERMINATED SERVICE, ALSO BILLED FOR FIBER SINCE AT NEW ADDRESS!

I would like to file a complaint with internet loyalty supervisor joshua id#PZFKW56. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

Questions

40

1

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Stolen iPhone from worker

Has anyone else have there trade in stolen and no one seems to help it’s been a year of this and me paying for phones that I shouldn’t be paying on anymore

Questions

39

3

0

PLS HELP! AT&T CS Rep Canceled My Account when asking about services for people with disabilities.

I have a problem that I have never encountered, nor expected from AT&T, after being a loyal customer of over 15 years. A little over a year ago, I was diagnosed with severe ADHD and written a prescription that was nothing short of being a total life changing experience. A few months later, I met

Questions

91

1

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My ATT application

I just called into your company; like I have had to do several times in the past in order to try to remedy our internet or lack of internet situation. I called into your office (Nashville, TN Branch) and spoke with Denise. She tried every-which way in the world  'Not to Help Me'. Every question I ha

Questions

67

0

0

sbcglobal.net login issues

One sbcglobal.net address works fine. Never have to change a thing there. My other I have to reset the password every time I sign in on every device and app, and can only be logged into one at a time. So (Edited per community guidelines) annoying.Any solutions out there? Like real permanent ones? Ch

Questions

61

1

0

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