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What is the email address of AT&T support ? The chat with support is not working

Questions

 • Wireless Account

52

20

0

Current Usage Log Error Codes U1520 and UD1514

trying to view current usage logs for data/text/talk.....keep getting RED BOX POP UP WITH MESSAGE: "We can't display your account information right now. Rest assured we're working hard to fix the issue.(UD1514)"   this is on data/text log We can't display your account information right no

Questions

 • Wireless Account

529

0

0

Voicemail not working, just busy signal

My voicemail has recently (within the last few weeks) stopped working. People that call me just get a busy signal or a prerecorded message saying "wireless customer is unavailable." I also cannot check the voicemail settings because I just get a busy signal when I dial my own number or *98.

Questions

 • Account Features

438

3

0

Error when logging in for online TV streaming

I keep getting the attached error message whenever I try to stream a TV show online from a network's website (like CBS, A&E, ABC, etc.). I have ATT Uverse and when it asks me to log into my TV provider, I continuously get this error when I put in my correct log in. It happens on every browser I

Questions

 • Watching U-verse TV

340

6

0

Service suspension

My girlfriend made arrangements to pay her bill, in full, TOMORROW. Like the fine folks you are, you shut her off, TODAY...while her grandchild was being born. Do arrangements mean nothing to your soulless automatons? Someone makes an agreement to pay you when they get paid, and you say YES! And the

Questions

 • Wireless Billing

90

44

Unable to create account after activation

I bought the $300/yr, 8GB/month plan online. Got the sim next day. Activated it online. says it's activated, click next to create account and get pin. I click next and throws an error. "The information provided is not valid. Please try again." Have tried at least three different help line numbers.

Questions

 • Account & Usage

25

1

0

Got a new sim card - NO Service

So i had to get a new sim card because my service was so bad. I went to the store but the they couldn't do it because my direct tv account is connected to my att bill. Spent 5 hours on the phone (that's on top of the 3 at the store) with them and was supposed to also get a call back from advanced te

Questions

 • Network Coverage

845

3

0

Account "glitch" preventing upgrade

I have multiple lines on my account and one of those lines, iPhone 7 purchased in 2017 on installment plan, is unable to be upgraded due to phantom balance showed. The installment plan was paid off in 2019, AT&T has confirmed that the phone itself has been paid off. However, when attempting to u

Questions

 • Wireless Account

48

6

"Sorry we could not process your request at this time. Please try again later." Alert when trying to create a User ID.

I am trying to create a User ID so I can log into my account, I have the account number and zip code, but when I try to create the ID, I get this message.

Questions

 • Wireless Account

77

3

0

Login looping/redirecting to "Successful LogOut" - Yahoo mail/calendar

Pretty much lays it out .. loging into "calendar.yahoo.com" has crashed in last week or so -- every redirect/loop adds to URL -- https://att-yahoo.att.net/FIM/sps/ATT-Yahoo/saml20/login?SAMLRequest= Can watch iterations of "successful logout" as it goes around... For a while, was getting some "Ze

Questions

 • AT&T Internet Features

23

1

0

internet installation issues

Why does my area only service AT&T or Comcast? I tried to get AT&T Fiber. The Technician showed up on Thursday, 5/27/21 so he spent 5 hours during the installation. The internet worked all day Thursday. He calls me back to inform me that he had to take care one issue that could cause the int

Questions

 • AT&T Fiber Installation

72

8

0

Error GA309 and GA701

i want to add money to my account but i cant do it without activate sim card.i'm trying to activate my new AT&T Prepaid SIM-card. But i cant do it several houri tried in chrome and IE. i cleaned cookies. i rebooted system. nothing workthere are two errors while activating:"GA701 : Oops, we hit a sna

Questions

 • More AT&T PREPAID Discussions

3.7K

8

0

0

Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

 • Other Phones & Devices

455

1

0

Port In Number promo snafu

I noticed that ATT had an online offer for both the iPhone 11 Pro Max, and the S20 Note 5g. I have a family plan with 4 lines, and all 4 of these lines wanted to upgrade and this promo was way better than Verizon's upgrade so I decided to try ATT.  I was advised to place 2 separate orders by t

Questions

 • Wireless Account

28

0

0

Error Message ERR0093-WS when Updating Emergency Address for WiFi Calling on Iphone Xs Max

I'm attempting to update my emergency address for 911 calling. I've followed every piece of advice when entering.  Using ALL CAPS, tried CT and COURT, Using Post Office address, etc.  My old address is in there.  I don't live at that address anymore so I definitely need to have it up

Questions

 • Account Features

219

17

0

ATT U-Verse router only has a green power light, nothing else.

This happened last night, when we turned the router off to let it cool down and clean around it. When we plugged it in later we had a blinking power light, the light would go still and the service light would come on. After a second or two the service light would flicker and then it would start agai

Questions

 • AT&T Internet Equipment

2.7K

0

0

Verification Codes Not Working

Hello. I’ve attempted to set up my passcode and other things on my account, however whenever I receive a verification code or input it, it says that it was incorrect. I’ve entered it correctly multiple times, and have still received the same message. Is there something else I can do?

Questions

 • Account Features

3.2K

16

2021 Thanksgiving Sweepstakes error

Hi, I've been unable to access this for several days and yes, I've cleared my cache. I've tried Chrome, Safari and your app. No Luck! I am getting this error: Uh oh. An error has occurred. Please check back later. Authentication erroraccess_denied - identityToken - access_denied - User not suppor

Questions

 • AT&T Fiber Account

50

2

0

Another reason why ATT shouldn't have the monopoly of our Gateways

Please google the name of the firmware applied last Sep/8, "11.13.1.533656-att". You'll find a bunch of AT&T Customers who have poorly configured their AT&T Gateway with a DHCP range within Public addresses range, leading to AT&T Routers to get confused and exposed their Gateway confi

Questions

 • AT&T Internet Equipment

77

0

0

BGW320-500 Constantly Goes Out and Gets Stuck Flashing Red

I switched to AT&T from another provider about a month ago and had Fiber installed with the BGW32-500 and have had constant issues.   The gateway randomly goes out and seemingly gets stuck in the restarting cycle, it flashes white slowly, then faster, then repeats, eventually flashing re

Questions

 • AT&T Fiber Equipment

5.2K

7

0

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