Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (291)

Relevance
Difficulty getting ADSL service - still connected to DSLAM but customer svc says no ports available

I've been attempting to get my ADSL service re-connected at this location for two years now.I previously had service in this home for eight years - then had to cancel for several months.After trying to set my service up again, I was told that DSL is not available due to the DSLAM not having any open

Questions

 • AT&T Internet Account

521

3

0

0

When will DSL customers get faster internet, if ever from AT&T?

For 3 years now I have been a customer of AT&T due to lack of providers in my area. I live about 1 mile outside of town and the fastest I get is 10mbps. Which translates to download speeds of 1.3 mb/s. I am also running t-mobile's home internet and it gets the same speed due to the poor signal.

Questions

 • AT&T Internet Installation

28

4

0

Switch from DSL to traditional landline

My parents in Lake Jackson, TX, currently have DSL with AT&T for phone and Internet but they hate it (it goes out whenever there's a power glitch, which happens frequently as they live in hurricane country) and they recently installed a medical alert system that only works effectively with a tra

Questions

 • AT&T Phone Installation

20

2

0

Fiber Buildout Request near AT&T lines

Hello, I currently live outside of Deerfield WI, 53531, on the road of Saddle Ridge Road. I recently noticed your workers were laying down fiber-optic lines on Highway-BB a mile or two away from where I live. On my street there are 14 houses, and between my road and the area where you guys are layin

Questions

 • AT&T Fiber Installation

51

0

0

Can I Combine My LTE Cell Phone Service and My Ethernet From My DSL Broadband Connection?

Hello Community, I currently have AT&T's Internet 50 (broadband DSL) and AT&T's Unlimited & More data plan on my Samsung Galaxy S9+. Now here is the thing, I really wish I had more internet speed to play around with and I live in an area with a decent LTE connection. So i started to think and what c

Questions

 • AT&T Internet Equipment

216

2

0

0

Keep att email after cancelling DSL

If I cancel my att services (except directv) can I keep my att email account? I do not have phone service. Just DSL and legacy directv(not bundled)

Questions

 • AT&T Internet Email & Security

308

1

0

0

using remote desktop app between two local laptops connected to the router uses up data limit?

I have two local laptops connected to my router, one by ethernet cable, another by wifi. I have a remote desktop application installed on both: one is the server, and the other is client, so I can control the old laptop from my new laptop. I just started doing this in the middle of January, and the

Questions

 • AT&T Internet Equipment

71

1

0

Re Think Possible_translated means it was possible but AT&T needs to rethink it

AT&T has the worst customer service! I currently have DSL which is way too slow, but live in an area that doesn't have other viable options. I have tried to sign up for U-Verse previously and it showed address not serviced. I received a postcard in the mail, to my address, with my name on the card.

Questions

 • AT&T Internet Installation

674

5

0

0

Unable to Download/View .pdf of Monthly DSL/Internet bill

I cannot download my DSL/Internet bill either as of 11/5/2021. The oops there's been an error popup states: "We couldn't download your PDF. Please try again later.  Error ID: MSBILLIA002" I tried online chat help - 30 minutes - multiple transfers no help - had me call 888-321-2375.  A

Questions

 • AT&T Internet Account

11

0

0

At&t internet plans

Ive received mail ads about getting at&t internet but fiber isn't available in my area, and the speeds of coax are too slow for my needs, why am i getting these ads if fiber is unavailable? plus its $35 a month for 300 Mbs, but $55 a month of 5 mbs???? How do i get fiber installed in my area ( 2

Questions

 • AT&T Fiber Ordering

23

2

0

collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

 • AT&T Internet Account

31

3

0

Wifi not working

Just today i started getting an error 404 message on my phone and i cannot conect to the internet at all. However Im on my pc right now and it says im not connected but i can use google. My Xbox and ps4 cannot connect through the WiFi through Ethernet or wireless. On the Xbox it will give me an opti

Questions

 • AT&T Internet Account

705

4

0

Speed tests are normal but my actual download speed is significantly slower

I just switched to ATT Internet 75 and my speed tests show normal, but when i try downloading a file or game it is way slower. I tried using a different computer and Ethernet cable but I got the same results every time. I restarted both computers and the ATT modem, yet nothing changed. Then I tried

Questions

 • AT&T Internet Features

213

2

0

0

Facilities Issue - Tech Confirmed That Isn't True

I have been trying to get Fiber installed in my townhome for about 15 months now. It has been a long, frustrating, and exhausting experience and I find myself today looking at other providers to cancel the last of my AT&T services.We live in a townhome and there are 7 units in our building. It is on

Questions

 • AT&T Fiber Installation

319

0

0

Periodic WiFi Internet Dropout

My wife and I both work at home and use Webex/Teams/Zoom throughout the day. In addition we use a Streaming TV service (YouTube TV) typically in the evenings.  I also have wifi calling turned on my cell phone. What I've noticed over the last month is that we get call drop outs.  We'll

Questions

 • AT&T Internet Equipment

58

3

0

mY TECH HAS NO CALL NO SHOWED YET AGAIN. Has anyone EVER successfully done anything but pay their bill on this app OR site???

I cannot take this company anymore, I really think I could have campaigned with ym neighbors to get competition to bring their serves on down the road for the tristate AREA if I could have back the time wasted, a COMPLETE circle (Edited per community guidelines)-trying to get a tech out to do their

Questions

 • AT&T Internet Account

37

3

0

DSL Speed

I just ran a speed test and the download was 1.19 Mbps upload 0.3 Mbps. We have had many service visits, all concluding that our wire is old and we are almost a mile for the ATT box which is at the end of the service line evidently. Conclusion ATT says it is what it is and there is nothing that ca

Questions

 • AT&T Internet Account

24

1

0

5268AC modem install

I received a 5268AC modem to replace my 3801HGV modem. I have coax coming into my house and connecting to a splitter with VDSL/COMBINED/TVRF terminals. Coax runs from the COMBINED terminal to the 3801HGV. The 3801HGV modem has a Broadband Link Configuration setting for coax. The 5268AC modem only ha

Questions

 • AT&T Internet Equipment

117

8

0

Charge for Repair/Replace defective ATT wifi router?

Called in yesterday bc even though there’s power, there are no lights on ATT DSL wifi router. They’re sending serviceman out in the morning at 8am. Today is Sunday and I can’t reach them (by phone or chat) to ask if there’s a charge. I would think since it’s THEIR equipment there would be no charge,

Questions

 • AT&T Internet Equipment

898

2

0

0

ATT McAfee Package FREE to High Speed Clients

I am reaching out on this support forum because I have attempted to contact ATT directly to assist my Dad with his free ATT internet security that should be part of his internet UVerse package. He has download speed at 25Mbps and is entitled to this free of charge however his email address is bellso

Questions

 • AT&T Internet Email & Security

626

11

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.