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Phone line available but no DSL?????

Recently bought a house in somewhat of a rural area, but not even 5 miles from town and I am being told that I do not even have DSL available! ATT says they can provide me home phone service, but not DSL. How is this even possible?  Uverse is out of the question, but i thought DSL was available to j

Questions

 • AT&T Internet Account

3.9K

3

0

I need to have At&t internet only at two locations. I currently have it at one location, how can I set up another address?

I have internet only at one address, but I need to start service at another address as well. How can I do this?First address has fiber, the other address fiber is unavailable.

Questions

 • AT&T Internet Account

1K

3

0

Containment Letter Request

Good Afternoon, I need to order a containment letter for the below easement located on 2121 Briarcliff Road NE, Atlanta, GA 30329 (parcel # 18 109 04 001/1044766). This is a commercial site ( I couldn't find a category that fits my frequest). Will you please assist or provide the appropriate cont

Questions

 • AT&T Phone Installation

9

1

0

AT&T Fiber for Alaskans

AT&T Fiber should come to Alaska and steal GCI & ACS customers. I'm tired of being limited to 10mb service while paying $120/mo. Bring in fiber and let's get those lower 48 prices & services going, it's 2020 and digital streaming is the modern way of entertainment.

Questions

 • AT&T Fiber Installation

24

0

0

Non-existent customer service for DSL

Cannot contact anybody to replace broken DSL modem. Are they phasing it out and replacing it with something else? Why can't I get in touch with anybody on the phone about it?

Questions

 • AT&T Internet Account

19

1

0

In a Hot Spot Panic

I never sign up for 2 year anything, ever, and recently I signed up for the 2 year contract hot spot. I am now concerned that the data usage is going to be accumulationg even if I am not using the computer.  I need an answer ASAP because I am waiting to hear back before I activate the hot spot I got

Questions

 • Other Phones & Devices

272

3

0

0

Intermittent Internet Issues since July - Two Previous Service Calls and Two No Call, No Shows...

Hello, we have been experiencing intermittent dsl internet connectivity issues since this summer.  Weve had ATT come out twice.  The first time they said that there was a problem in the line between my home and the local township office (over a mile away).  The second time they replaced our dsl mode

Questions

 • AT&T Internet Equipment

201

3

0

0

Keeping my sbcglobal.net

Can I still keep my E-Mail sbcglobal.net if I cancel my DSL internet. It goes down a lot and my heart monitor is linked to my DSL Internet.

Questions

 • AT&T Internet Security

19

3

0

I had DSL less than 24 hours ago and now they are saying its unavailable.

So I live in a rural area about 2-3 miles from the town and I was online doing school work, socializing, etc, then the internet light shut off (Which happens time to time (for me at least) ). I called support and gave them my home phone number. They come back with "DSL is unavailable in your area."

Questions

 • AT&T Internet Plans

206

1

0

0

ATT Fiber

When will i get att fiber in my area, my neighbors down right by us have it but it says its still not available at my location online which is odd to me because if my neighbor has it, it should extend to my area as well.

Questions

 • AT&T Fiber Installation

42

1

0

Moving DSL to new address

We're moving and currently very happy with DSL. The address we're moving to has been upgraded to Uverse by previous owners. So now I'm told that I cannot keep my DSL and can only get Uverse at our new address. Thanks for any feedback.

Questions

 • U-verse TV Account

278

2

0

0

My internet speed has been slow but is now slower

My internet speed has usually been 400kbps which is pretty crappy. But about 9 months ago it got even worse. it is now 150-200kbps. This (Edited per community guidelines). I'm wondering if there are any fixes to this aggravating problem. I am connected to my router with an ethernet cable.

Questions

 • AT&T Internet Plans

43

1

0

DSL speeds

I currently pay for 50mbps package, but i rarely get over 4mbps download and 115kbs upload. this is p*ssing me off. Normally i’m never a disgruntled consumer, but when i pay $80 a month for internet, when i don’t even get the speeds of the 10mbps package i get angry. I’m sick of it. there’s no other

Questions

 • AT&T Internet Plans

146

0

0

0

Internet 1000

I was told that my internet bill would never change it would stay 59.99 if i went with internet 1000. When I got the order review  it read Internet 1000 DSL migration $20 off/12 months internet w/bundle. Why did this change

Questions

 • AT&T Internet Plans

74

1

0

Availability of ATT uverse or DSL unlimited plans

I was a client of att internet for ten years but when i moved to my new home uverse is not available. I was able to receive DSL but the 150 gig limit prevents me from ordering this service. This is frustrating as ATT is the only stable internet service available where i live. What i want to know is

Questions

 • AT&T Internet Installation

522

0

0

0

Swindled into a contract

I'm furious that AT&T made a service change to my account which involves a 12 month contract.  I asked repeatedly on my call if this was month to month or contract, so this was a big surprise to me. I cannot resolve this with them since they are closed for the weekend but I'm wondering what my recou

Questions

 • AT&T Internet Account

339

0

0

0

Redundant billing

In september I upgraded my  DSL service from 3Mbit to 6Mbit. Since then I am being billed for both the old service and the new service. I was billed $49 for two months and now I see there is a late notice and a bill for $104.50. I have talked with several AT&T service agents in an attempt to resolve

Questions

 • AT&T Internet Account

373

2

0

0

$270 installation bill after being told it would be no charge!

I ordered DSL service. Install date was scheduled. Discovered after equipment arrived that I needed a new phone jack. Called to get a technician out to install (every time I call AT&T support I am on the phone for at least an hour). I asked support person how much the installation would be. She said

Questions

 • AT&T Internet Account

460

6

0

0

AT&T: Give us better DSL with higher data caps!!!

Ok I know this complaint is not new and that AT&T couldn't give a rip about building out DSL or, better yet, cable and fiber in rural areas. But I figure the more we complain the better chance of something positive happening. Yes I do believe in fairies and Santa Claus too. I've been an AT&T custome

Questions

 • AT&T Internet Account

951

11

0

Speed tests are normal but my actual download speed is significantly slower

I just switched to ATT Internet 75 and my speed tests show normal, but when i try downloading a file or game it is way slower. I tried using a different computer and Ethernet cable but I got the same results every time. I restarted both computers and the ATT modem, yet nothing changed. Then I tried

Questions

 • AT&T Internet Features

223

2

0

0

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