Keep getting the run around. Fiber is available NW Grand Rapids.  But not in Kentwood MI? Only availability is "Internet 100" which is rebadged AT&T DSL with connection still thru a phone outlet (ethernet). Thanks.

I am looking to move soon primarily due to the slow internet speed...I live near downtown SF- one would think that means all is good right? Nope, wrong!I live in a building that is technically, according to zoning code and/or landlords preference, is classified as a "hotel" even though I have a one

Hi, I would like to try get this resolved before it escalates.  Basically, coupel of months ago, my DSL modem got fried by a surge.  I contacted AT&T support service and asked them for a replacement, they said they would bill me $125 and send me another one.  I agreed at first but then changed my mi

I've some issues with my favorite game, Final Fantasy XIV. Their Support Forums suggested I open three port ranges.  I've moved and changed internet providers to AT&T since then, and I just remembered I needed to open the ports on the Pace 5268AC that AT&T provided.  I've gone thr

I am unable to locate the website where I can create my online account for my landline in Illinois. It seems Illinois is one of the states not included in most of the standard instructions. Example, see this link where IL is clearly not included: https://www.att.com/support/article/local-long-distan

Is there a number I can call to discuss building out fiber to my neighborhood? Most of us are willing to compensate AT&T for the effort. We're tired of 3 Mbps DSL. TIA!

My apartment recently got fiber internet upgrade and I signed up for it mid-November, I got a confirmation email with the 3 hour window for them to show up and they never showed up. Since then I have rescheduled 4 times and a technician still have not showed up, what the (Edited per community guide

I have internet only at one address, but I need to start service at another address as well. How can I do this?First address has fiber, the other address fiber is unavailable.

How and where are Uverse and Internet modulated on the carrier signal? I lost internet and continued to have TV.  AT&T said it was a bad Gateway modem.  Computer continued to use all my Bluetooth devises said the network was down.  Don't understand.

My story starts a little over 2 years ago. I was getting ready to move back to Georgia from California so I called AT&T to set up DSL at the address I was moving back to. I say moving back to because it is the home I grew up in. I didn't think I would have any issues as I had checked availability on

For months now I along with my neighbors have been having intermittent outages with our DSL. AT&T has sent out technicians several time to no avail. We all feed from the same box and several time thru the day it starts to cut in and out every few minutes for sometimes seconds up to minutes at a time

Does a know how to solve and STOP the auto generated bills from old DSL and Landline accounts? Cancelled at the end of March 2022 , bills are still generating. Have spoken with the landline / dsl department twice and account is adjusted to 0$ balance. The two reps have done extensive notes on my a

I have a Pace 3801HGV Gateway located upstairs with 24 Mbps internet speed plan. The maximum Wi-Fi speed test next to box with everything else turned off is 14.9 Mbps and down stairs the speed drops significantly too around 10 Mbps.  Is this the best speed possible for the Pace 3801 and DSL li

I have POTS (Plain Old Telephone Service) home telephone and DSL internet. (I do not have any U-verse services.  Not available in my area yet.) For several weeks, there was some static on my phone line and then a few days ago, I lost home phone service altogether.  I have no dial tone on

1/3/18 called and changed dsl to uverse—agent (Jason) at 800-288-2020 said I would see the $61.00 charge for another month and then it would fall off. Paid $61 on 1/30Paid $71 on 3/1Paid $61 on 3/29 Got a bill on 4/17 for another $61 due 4/28/18—chatted with agent online (Laura) who was NO help and

I ordered DSL service from AT&T online. AT&T sent me a confirmation letter along with two letters in the mail confirming my service activation date, account number and details about my new internet service. When I got the router I waited till the activation date which was August 19th to plug the rou

In september I upgraded my  DSL service from 3Mbit to 6Mbit. Since then I am being billed for both the old service and the new service. I was billed $49 for two months and now I see there is a late notice and a bill for $104.50. I have talked with several AT&T service agents in an attempt to resolve

hi all, we have basic 6 internet and a 5268ac modem. it was going fine until today, the wifi keeps cutting out (all computers say dns server unavaliable on chrome, cannot access 192.168.1.254, but the router lights are normal no red lights. while typing this the internet went out again, this is into

I currently have a AT&T DSL internet service account and using an email address "[email scrubbed]" but will be terminating service.  I use a Windows PC bases email client and have 10 years of emails on this account. The PC based email client is configured to send and receive email to the AT&T email

Can I still keep my E-Mail sbcglobal.net if I cancel my DSL internet. It goes down a lot and my heart monitor is linked to my DSL Internet.