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Feature request: Enable/Disable guest accounts

When viewing user profiles, I would like the ability to enable/disable profiles instead of create/delete. For example, suppose I travel regularly and have a friend or neighbor who I trust check in on the house, plants, pets, etc while I'm gone. I don't necessarily want them to have access to the ala

Questions

 • Apps & Programs

351

0

0

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DO NOT USE DIGITAL LIFE....YOU WILL BE MISERABLE!!!

I had Digital Life installed about 6 months ago. At the installation appointment we realized that the wrong camera ( Indoor camera) was on the order form. We ordered the indoor wide view camera and the sales person put in for the wrong camera. Since it was already installed in our home, our installe

Questions

 • Other

380

1

0

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Digital Life - outside camera not reliable enough. Field service no show for service appointment

We have Digital Life service for about three months. Our two outside cameras already mal-functioned twice. Both time requires a technician coming to our house to fix them. I think the service in general is not ready for prime time. Today I have a service schedule from 8-12. No one showed up. No call

Questions

 • Other

498

2

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Can't secure your AT&T Digital Life security system? They can't help according to customer service.

Sure, there are plenty of negative customer service reviews around. But, this is one that I feel everyone should read. I have been an AT&T customer since they were Cingular Wireless. Yeah, that long. So, when I moved out of Mom and Dad’s and saw AT&T rolled out a home security package, I was thrille

Questions

 • Other

301

1

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Billing issues

Had anyone else having trouble scheduling bill payment with the digital life App? I am unable to schedule the billing.

Questions

 • Billing & Payments

547

2

0

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Still no quality U-verse Service after 14 years

I am looking for an update on when high speed internet connectivity will be provided to my area (30038).  I am in a suburb of Atlanta (20 mins from midtown) and we have been living in our neighborhood for nearly 14 years.  I find it unbelievable that the fastest available service in my neighborhood

Questions

 • AT&T Fiber Installation

685

1

0

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Digital Life and internet Provider

Is it going to matter who my ISP is?  Unfortunately, AT&T keeps raising our rates and capping our data, so we're switching ISPs, but we'd like to keep the Digital Life system.  Is that going to be possible?  How do I link my Digital life systems to the new system when I get it?

Questions

 • Device Troubleshooting

257

1

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Trying to create specific action programs

In the create program section of Digital Life, I am wanting to set up a program whereby ONLY when the system is armed and activity is detected at any window or door...the system not only provides the alarm, but this would be the only time a camera records an activity is noted.I don't need to know ho

Questions

 • Apps & Programs

899

4

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Closed

Excited for Digital Life!

We are having an Install done on Thursday. I have read some negative reviews but have also seen some great ones. I have decided to update with my experience on this thread.  Here is the first update: Went to ATT store about DL after not being very impressed with what ADT and some others were offerin

Questions

 • Other

487

3

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Want someone to come to house to give an estimate on digital life equipment & installation

What is the contact information to schedule an in home consultation for Digital Life equuip[ment & service installation?

Questions

 • Learn

45

1

0

Digital life installation

Had DL system installed a few days ago by a technician and a local manager. 9 hours without a break! System included 8 indoor/outdoor door sensors and 2 motion sensors. No cameras, garage door sensor or door locks were installed. I use a self installed Lorex video recording system that works very we

Questions

 • Watching U-verse TV

620

1

0

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Digital Life Device/Activity Log- Account Security Concerns and Suggestion

Hi,We've had prolonged issues with hacking prior to, and continuing after, switching to ATT Uverse and Digital Life. Too much to go into, but please don't suggest two-step security or changing passwords, etc. etc. The simple stuff and much more complex "fixes," even successions of brand new devices,

Questions

 • Apps & Programs

757

0

0

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Garage door opener fail

We have just had our system installed. We have 2 stanley garage door openers. One unit works remotely without any issue. The other unit works intermittent at best. It states a "fail" as if something is blocking the sensor. The tech has been out 3 times. He has replaced the unit and he has added 2 di

Questions

 • Device Troubleshooting

527

1

0

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Digital Life - Deactivation and Contract Term - a TOTAL NIGHTMARE!

I have placed three calls to ATT and received one. It was my understanding that my contract term was only 1 year. I called to deactivate in early April. I was told by the agent that they would send me the contract that showed I had a two year contract.  Never received it. I called again.  No respons

Questions

 • Billing & Payments

1.4K

6

0

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Missing Digital Life video footage

I went into my video archive to clear out some of the old videos and noticed that I can't go back further than a couple of months. Only those videos that had been locked down remain. Why would the other videos be missing? I thought the only way to lose data was for the max to be reached.

Questions

 • Troubleshoot

81

1

0

Cancelling Service

I need to cancel my services. The system is very outdated and the majority of the sensor and panels no longer work. I recently spent hours to finally speak to a support member only to have an appointment to fix everything cancelled and no word back on a reschedule for months.    Since DL provides ba

Questions

 • Billing & Payments

43

1

0

Repurposing Digital Life Camera

Previous person in home left me with their old digital life network camera (OC432). I would like to connect it to my network via the PoE adapters WPS function. There are no issues with my internet connection WiFi and Ethernet are fine through Modem and another router I have in another room. When I f

Questions

 • Device Troubleshooting

6.2K

3

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Accepted Solution

Siren offline

My digital life siren keeps going offline. I did the troubleshooting of taking out the battery and reinstalling it. It went back online for about 16 hours then the next day went back offline for an hour and back on. What is causing this and what is the fix? I’ve read online that this can affect my a

Questions

 • Device Troubleshooting

161

1

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Accepted Solution

iPhone 12 IOS 15.1 could not load Digital Life app. White screen after input username/password.

iPhone 12 IOS 15.1 could not load Digital Life app. White screen after input username/password. My login is correct as work on Website.

Questions

 • Troubleshoot

40

6

0

Accepted Solution

Official Solution

What is "When Door is Locked By"?

I was creating connected activities and noticed that I was able to set up when door is locked by a specific user, a device would....what I am trying to understand is how does the lock know who locks it when it simply locks when any key is pressed?

Questions

 • Apps & Programs

1.2K

1

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