Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (38.6K)

Relevance

Accepted Solution

Official Solution

Closed

Seriously, is at&t the mafia?

How is it that AT&T is the Only Carrier to have an iPhone that cannot be moved to another carrier? I was told by Apple that I can turn in my two iPhone 7plus phones and still need to pay $1000 to get the same exact 7 pluses that will work on Verizon. But had I bought them from Verizon, no problem us

Questions

582

12

0

0

Accepted Solution

Official Solution

Info needed for new home installation

Hi everybody! My husband and I are closing on our new house next month and I’m looking for some information on getting WiFi installed! My parents built a new house in the same addition as we are and had their WiFi installed earlier this year. When they had theirs installed the AT&T man drilled a

Questions

123

4

0

Accepted Solution

Official Solution

Fiber optic digging

I'm looking for who I need to talk to for the new fiber lines being dug on my road. I have questions about the service and what they will be digging in my yard.

Questions

298

3

0

Accepted Solution

Official Solution

New Samsung Galaxy S20

Hi, this morning I went to the AT&T store and upgraded my Samsung Galaxy J7 to a Samsung Galaxy S20 -- the AT&T store associate transferred all my data, contacts, etc., over to the new cell phone ...now that it is fully charged I am looking for all my text message conversations but they are missing,

Questions

222

3

0

Accepted Solution

Official Solution

I need to return my equipment because I cancelled my service.

I'm trying to return my equipment because I cancelled my service. I've gone to multiple FedEx/UPS locations but they seem to be closed whenever I've gone due to COVID. I do not want to be charged for this as that is not my fault but I will return the equipment. I keep trying.

Questions

167

1

0

Accepted Solution

Official Solution

Will AT&T match WingAlpha price and family plan?

I am looking at taking my family plan to WingAlpha - they offer an unlimited data plan with 15gb hotspot each month for $50 per user. Is ATT able to match this? If not, we will switch.

Questions

109

1

0

Accepted Solution

Official Solution

Help with payment

I am currently on medical leave due to a car accident I return to work after healing just don’t have the funds until I go back to work considering I make tips

Questions

28

1

0

Accepted Solution

Official Solution

Reset my att.net password

I have no idea what my att password is, I haven’t used it in 10+ years. Of course, I don’t know what the answers to the security questions are either. I’ve tried every answer I could possibly think they would be and nothing works. I don’t have a recovery email or anything else, my only option to res

Questions

197

4

0

Accepted Solution

Official Solution

Convenience fee added to the bill I just paid to Kris of the Philippines. Why?

I called and spoke with Kris in the Philippines asking about my wireless bill which I have not yet received. She took my checking account information and paid my bill of $89.82 due by March 28, 2022. She gave me a confirmation number and we hung up. Then I receive an email citing that I had agreed

Questions

75

2

0

Accepted Solution

Official Solution

I want to connect my own router and modem in place of Gateway. Help?

I have the horrendous ARRIS Gateway and my internet connection is garbage. I've rebooted, done channel scans etc to speed up my connection. I'm fed up. I have a router and modem that I purchased from Best Buy when I still used Spectrum that I would like to use again. I know Spectrum is a different c

Questions

104

1

0

Accepted Solution

Official Solution

Want to use own modem with AT&T fiber

Hello, I currently the the AT&T provided Model: Humax BGW320-500 gateway for fiber. I have purchased AT&T extenders, but still get drops and/or low speeds on some devices. I believe it is because too many devices are connecting to the gateway. I would like to purchase my own modem that isn't

Questions

561

8

0

Accepted Solution

Official Solution

I need Call Records

How can I get a copy of my recent call records?

Questions

648

1

0

Accepted Solution

Official Solution

Getting an old number back

Ok I'm Billy H (Edited as per community guidelines) im trying to get my old land line number that belongs to Cranford roofing back and port to my mobile device. The number is (Edited as per community guidelines). I had that number for over 40 years and I retired I closed it. My grandson has recently

Questions

289

1

0

Accepted Solution

Official Solution

Shipping

We switched to ATT from Verizon a month ago, I got my iPhone at the store. My husband is still waiting for his Samsung to ship, as it was not in stock at the store. The Shipping time has not adjusted, it still says August 14th. We have not received any updates. It’d be nice to get our phone soon so

Questions

69

1

0

Accepted Solution

Official Solution

I need access to old call logs

I need to find my call log from January 2018 to June 2018. Is it possible to retrieve that far back? If so, how do I go about it?

Questions

173

2

0

Accepted Solution

Official Solution

my s10e from at&t no network unlock

I am trying to network unlock to use for another charrier but there is no option this phone is fully payed of and has ben for 2 years and had ben using it for 5 years and still is no option for network unlock pls help

Questions

33

5

0

Accepted Solution

Official Solution

Unlock pre pay phone

I have asked for my daughters SE to be unlocked so I can add her to our account. Phone has never been activated on any plan or prepay bought phone at WalMart she has just used it for wifi. Att denied my request, said had to have service with them 6months before they can unlock it!! I paid for the ph

Questions

42

2

0

Accepted Solution

Official Solution

Printed messages

Hello, Would it be possible to get a print out of the text messages of this line from 10/01/2022-10/31/2022?

Questions

74

3

0

Accepted Solution

Official Solution

Damaged Drain Lines

We have had to bring in a plumbing contractor to replace drain line in our yard that was blocked due to roots growing through a break in the pipe and interruping the flow of the drain line. After completing their excavation today the plumbing contractors showed me where the plumbing line was damage

Questions

187

1

0

Accepted Solution

Official Solution

Are upgrade billing fees being waived?

I recently upgraded my device during the covid-19 pandemic and other carriers are waiving the $30 upgrade fee. Will ATT also do this? I’ve tried calling and chatting for weeks and can never get through or get transferred around the world. I also have a discount on my account and this fee has been wa

Questions

120

3

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.