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Why is it so difficult to stop receiving text messages from AT&T??? This shouldn't be this complicated.

AT&T is the worst. I just spent 18 minutes - 18! trying to simply get AT&T to stop sending ANY of the phone numbers on my plan text messages! One rep said he would get fired if he did as I asked. That's freaking unbelievable. I told him that accommodating a customer request should NOT be gro

Questions

 • Wireless Account

27

4

0

AT&T incorrectly quoting policies and not responding with customer service support

Last avenue for customer service support before taking legal action. I feel as tho this company has conned me into upgrading and adding a line at a quoted price to only be told that was incorrect and billed a significantly higher price. Another supervisor than explained a new policy at a new quoted

Questions

 • Wireless Account

28

1

0

My att tv and internet

I had them taking $72 out a month for att tv and streaming and the internet. I looked at my account for a couple months so I believed it continued to come out as usual. Then I received a bill later for $322 and said my next amount was due to bringing it to over $388 at the same time my tv and intern

Questions

 • AT&T Internet Account

15

2

0

How do contact the Chief Executive of Customer service for a complaint?

Good evening, I have been a customer of AT&T over 10 years now.  I have had the worst experience with this year with a supposed new Samsung 20 5G phone,  that I ordered over the phone 1 August  2020.  I had never ordered a new phone over the phone and I only did it this time

Questions

 • Wireless Account

45

4

0

Refilled balance with $30 mo plan - money is gone

I switched back to the $30 plan & refilled our account with the right amount. I even verified with the agent that the account shows its on the $30 plan & they assured me that it was. Now all the sudden my daughter can't use the phone cuz it says balance low & the $33 that was on the acco

Questions

 • Account & Usage

14

1

0

AT&T are a bunch of lying, incompetent (edited per community guidelines)

There was a promotion for a $300 credit for phone trade-in when upgrading to new phone. I called AT&T customer support at least twice (as well as almost upgrading in a store) before I committed, to confirm that I am eligible (the promotional language was convoluted and confusing). My only reason f

Questions

 • Wireless Account

80

3

AT&T Best Buy workers fall short on free iphone 11 mobile plan.

Hello.. My name is Dustin from the Southeast Texas area. In Feb. of 2020, I went to Best Buy and added a second phone line under my existing account.  Best Buy offered us the "free iPhone 11 64gb" promotion through AT&T which after paying the first three months of the phone's bill would th

Questions

 • Wireless Billing

14

2

0

How can I complain and get a resolution

How in the world can a company as large as AT&T not have an escalation mechanism for customer complaint/resolutions.  Hope I find help here. I have been trying to get a land line installed for over a week. 1st installation scheduled for Monday, 5/12; 2nd for Wednesday, 5/14 and third scheduled for t

Questions

 • U-verse TV Account

634

2

0

0

Gateway authentication failure message

I've tried to reset the modem I've unplugged it - I've held down the reset button - done all the things.All the lights are blinking green - but I still cannot connect to the wifi - "Gateway authentication failure" every timeTried connecting to 192.168.1.254 --- per some online digging for the answer

Questions

 • AT&T Internet Equipment

206

2

0

(Edited per community guidelines) Lawsuit

I'm very seriously considering filing a (Edited per community guidelines) against ATT for this. ATT 100% does not care that their subscribers cannot access HBOMax. They want us all to feel like the issue is on "our end" for not being able to access HBOMax. I'm a tech consultant for UI (user interfac

Questions

 • HBO Max-only users

55

2

Phone tries to use wifi calling despite wifi being off

Phone tries to use wifi/wifi calling despite wifi being turned off. This causes my phone to loose its connection to the network and data. It's increasingly frustrating since this can happen multiple times in a row leaving me stranded without data or the ability to even make a call. Not to mention th

Questions

 • Android

44

8

0

Cannot get help with AT&T 1800.288.2020 or Chat to fix the internet timeout

Cannot get help with AT&T 1800.288.2020 or Chat to fix the internet timeout. First tried to use the online chat which direct me to a webpage to troubleshoot the connection. As expected it didn't find any error and have an option to restart gateway. Proceed with the restart didn't help the issue.   

Questions

 • AT&T Internet Account

47

1

0

Customer service to move my internet was a huge headache

This process has been a complete headache, and if I had an option to not use AT&T I would not use it. However, it's all my apartment supports so I have to. I have spoken to 9 representatives over the past 3 days (for a total of almost 3 hours wasted on the phone) simply trying to move my internet se

Questions

 • AT&T Internet Account

20

1

0

Bad Customer Service Experience

Today, I called in to AT&T customer service with questions regarding my phone/internet plan.  I spoke with a customer service representative named Sixta (sp?) from Florida.  I explained to her that I have a phone/u-verse bundle and am paying around $75/month.  I wanted to know if there were any plan

Questions

 • AT&T Internet Account

314

1

0

0

Receipt

How Can I get my receipt of auto-payment prepaid bill?? Also, I changed credit card for payment more than 3weeks before bill charged,  However Charged from OLD card! WHY??   

Questions

 • Account & Usage

15

1

0

Sign up for Internet Service with New Account without Running Hard Credit Check

I would like to sign up for Internet 1000 home service but I do not want AT&T to run a hard credit check on my account. I have excellent credit and am willing to show proof of that. The first agent I chatted with online said a hard check would not be done, however after reviewing these forums I fo

Questions

 • AT&T Fiber Ordering

74

0

0

Advanced Messaging stopped working after two weeks of purchase!

Two brand new S20 Ultra has Advanced Messaging turned on but it stopped functioning on August 4th. I just chatted with AT&T for this issue with our brand new S20 Ultra phones. We purchased the phones on 7/29 from an AT&T store.  The Advanced Messaging worked for literally two weeks

Questions

 • Samsung

18

2

0

HANGING/EXPOSED WIRES

I have AT&T pole in my front yard that has many tangled loose wires not secured to the pole or covered with a protective U guard. There is also a pedestal with exposed wiring that should be buried. The pedestal is also coming apart. This is in a area where I need to mow the grass/weed whack. This

Questions

 • AT&T Internet Equipment

20

1

0

Email address to file complaint

Hello.  Does anyone know of an email address I can send a complaint to regarding my pre-order experience for an iPhone 8?  I have tried for days to get a resolution to my situation only to be told today, sorry there is nothing we can do.  I am trying to cancel a pre-order and have been told I can't

Questions

 • Apple

507

4

0

0

Not charging

Samsung A51 was working fine then the battery suddenly went dead and now won't charge. Oh and did I mention it is 3 DAYS out of warranty... any thoughts or ideas how to get this up and running?

Questions

 • Samsung

21

1

0

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