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I have an unauthorized payment on my cashapp card from vesta at&t

Someone made an unauthorized payment on my cashapp card.

Questions

524

2

0

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unable to transfer internet to new house, previous occupant's account still active

I just bought a house (yay!) and move in next week. I've been an AT&T customer for over a decade and want to transfer internet to my new house, but because the previous occupant did not turn off their service before moving out and it is weirdly still active, AT&T won't allow my service to tr

Questions

864

1

0

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billing adjustment due to U-verse/internet outage last month?

I was without U-verse TV and internet for about 9 1/2 days last month. Will there be a billing adjustment for lack of service for more than a week? John in Houston

Questions

432

3

0

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how do you view your entire bill not just amount due

I keep getting looped between Direct TV and ATT when trying to see my actual bill. This has been going on for months. I even tried to cancel paperless billing just so I can see my bill but apparently that is no longer an option.  This seems to border on illegal.  There's also no real way

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42

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0

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Got Internet service installed today, installer damaged my floor.

I got AT&T internet service installed today, everything went well and all until the installer left, I noticed he moved the couches and scratched up my flooring. Can anyone help with this?

Questions

260

1

0

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How to unlock the country lock on unpaid phone

Recently, my entire family got an upgrade for our smartphones with an installment plan. I know that the phone needs to be paid off the get an unlock code but I need it pretty urgent. I am now outside of the US and just got a new SIM card from the country I am at right now, but it seems like I cannot

Questions

1.2K

7

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When will we get fiber internet

I would like to know when fiber internet will be on my street. There are people 2 streets over that currently have fiber internet. I am paying the same amount for 10m dsl that they are paying for 300m fiber. There seems to be no rush to get fiber to customers like myself.

Questions

176

1

0

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Verifying my account with a credit card that I no longer have

I have been trying to pay my bill online and after I confirm how much, it says that I have changed my 4 digit pin recently so I have to verify my account. It's showing my old card but I need the ccv # and since I haven't had the card for a while I can't get past it to put my new card info in. How do

Questions

161

1

0

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Please accept these loyalty gifts - Fraud?

I received the above text thanking me for my May payment and offering loyalty rewards. Nothing suspicious here so I proceed to the survey. (Also nothing unusual about an AT&T survey as a pop window requesting I complete an AT&T survey when I am finished with this post had to be answered befo

Questions

217

1

0

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'Balance too low' when trying to call Canada... full balance

Attempting to make a call to Canada from the US. I am on a prepaid plan - my balance as of yesterday was $30.00, so I can't see how the balance would be too low to make that call.

Questions

132

4

0

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HACK FROM AMERITECH

I RECEOVED A MESSAGE TODAY FROM MY CREDIT CARD DARK WEB SEARCHES. APPARENTLY AN EMAIL FROM AMERITECH HACKED MY PHONE NUMBER AND OTHER INFORMATION. THE EMAIL ADDRESS IS 5HIS HACK CAME FROM IS : Email [email scrubbed] ĤAS AMERITECH BEEN HACKED AGAIN.

Questions

187

5

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Offer of free AT&T Cell Booster by going to: att.com/AcceptMyDevice NOT WORKING

Hello, I have a microcell to boost my signal. As 3G is going away, AT&T says to go to att.com/AcceptMyDevice to accept a free AT&T Cell Booster as supplies last. I've been trying to access the site for days from my phone and my laptop and it doesn't work.  Recently sent a message to

Questions

3.9K

58

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Pedestal covers are left ajar

I'm in a townhouse, with two POTS pedestals near each other (one on the side of the building, the other in the yard). I have noticed that they usually leave the pedestal covers ajar. Why?  This looks bad.  Is it because the locking mechanism becomes uneasy to use after time?   Howe

Questions

152

2

0

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Not receiving all calls

My phone won’t send out or receive calls which causes me to have to restart my phone to get it back working only for it to happened again 5 minutes later

Questions

38

1

0

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Help get my, & my sisters "AT&T GoPhones" unlocked- we have each had our prepaid accounts with AT&T since our purchases back in 2015 & 2016

I have tried to get help from At&T tech support to have our cell phone service changed to another provider by unlocking our At&T GoPhones (Lumia 640 Microsoft phones). AT&T did a "network upgrade" in Mid-March 3/12/22 & our model phone was dropped from AT&T's new "network". 1st,

Questions

283

13

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Device unlock

I have a phone it's 3 years old I need to unlock it I have another SIM card with another company I paid off

Questions

80

1

0

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Device Unlock Issues

I am not an at&t customer but I do have an at&t smartphone that I won through a work app called Motorola Insiders. At the time I received the phone, I requested a device unlock and it was approved but everytime I tried to enter I the unlock code it would say it was invalid. I requested the

Questions

143

5

0

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Software update issue

My phone is unlocked from AT&T and now used outside USA How can i update my phone because It says software version is up to date but its clearly not.

Questions

154

1

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Customer service issue

I have been with AT&T for over 11 years and have seen customer service go from outstanding to the worst I've ever seen with any company. First of all every time I have called in (which has had to be over 20 times in the last 3 months to get my phones and billing straight) I have had to be transferre

Questions

2.9K

8

0

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Locked out of email. Cannot change password

We have been locked out of one of our email accounts. It continually says that we have tried too many times when choosing “forgot password”. We have done a chat, we have called, this is a huge disaster and run around. I need my password reset and need in my email.

Questions

151

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