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Rep via chat did not input notes

Suspended even after chat saying I wouldn’t be. I have proof of chat via photo and now I’m being told i have to go to the att store to show the pics. I don’t have time for that.

Questions

222

3

0

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AT&t offered me a free phone I tried to claim it

When AT&t offered me a free phone and I called the 800 number 3G hotline number I got told I was getting an a12 sent to my address I never got it that was 2 days ago now that was supposed to get it I can't find an order number now anywhere no history of it can't find any history of the conversat

Questions

971

1

0

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I kept connects 3G rather than 4G

I'm using Lg V50s thinq. Prepaid sim for 15gb, $40 plan. The plan suppose to connect to 4g but my phone keeps connect to 3G. And when I try to add the Apn setting and restart the phone, the message of  "Your attempt to connect to data service was unsuccessful". So when I went to the At&am

Questions

132

2

0

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Device unlock

I have a phone it's 3 years old I need to unlock it I have another SIM card with another company I paid off

Questions

85

1

0

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Messages from unknown 410 numbers

I’ve been receiving messages from multiple 410 numbers all claiming to be From: JONES and all with the Subj: YO YO they all contain different links to YouTube. I have reported to 7726 (SPAM) but would like to know if there’s anything else I can do. the numbers are the following 410 200 503 410 20

Questions

158

1

0

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Customer service issue

I have been with AT&T for over 11 years and have seen customer service go from outstanding to the worst I've ever seen with any company. First of all every time I have called in (which has had to be over 20 times in the last 3 months to get my phones and billing straight) I have had to be transferre

Questions

2.9K

8

0

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Lewd texts

I am getting more and more lewd texts these day. What is AT&T doing about this?

Questions

613

5

0

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Repaint Utility Boxes

hi there, can AT&T come repaint utility boxes on Stockton Avenue. We are trying to improve our neighborhood and the utility boxes are a giant eyesore and need a fresh coat of paint. Address to the utility boxes- 7022 Stockton Ave. El Cerrito, Ca - three at this location - Stockton and San P

Questions

252

4

0

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Not receiving all calls

My phone won’t send out or receive calls which causes me to have to restart my phone to get it back working only for it to happened again 5 minutes later

Questions

64

1

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Samsung galaxy z fold 4 DONT BUY JUNK at&t wont make it right!!!!!!

Been an iPhone user with AT & T for over 30 years. upgraded to Samsung galaxy z fold 4.  6 weeks later, while zipped in my front pocket, It broke.  Big black line down the center of fold so screen no longer works.  filed claim with insurance and got new one. 275.00 dollar deducti

Questions

473

4

0

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Help get my, & my sisters "AT&T GoPhones" unlocked- we have each had our prepaid accounts with AT&T since our purchases back in 2015 & 2016

I have tried to get help from At&T tech support to have our cell phone service changed to another provider by unlocking our At&T GoPhones (Lumia 640 Microsoft phones). AT&T did a "network upgrade" in Mid-March 3/12/22 & our model phone was dropped from AT&T's new "network". 1st,

Questions

301

13

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'Balance too low' when trying to call Canada... full balance

Attempting to make a call to Canada from the US. I am on a prepaid plan - my balance as of yesterday was $30.00, so I can't see how the balance would be too low to make that call.

Questions

164

4

0

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Network locked / Fraudulent device given

I am from India. I purchased an iPhone Xs last year for my personal use from a local vendor. The phone worked perfectly for a year and suddenly stopped working in May. The network is locked and I cannot use it besides as a dummy phone. While searching for the reason and after the visit to the Apple

Questions

166

4

0

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Change my IP Address

I'd like to change my public ip address. I don't want to have to have somebody come to my house and replace the gateway and pay a bunch of money to do a simple public ip address change.

Questions

4.2K

4

0

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Phone marked as stolen and it's not

I am having some pretty horrible problems. I upgraded my own device 2 years ago and the manager who did it put the installment next plan on the wrong phone line. Customer service has told me that the only thing I could do was pay off the device the next plan is meant for before I could make any chan

Questions

1K

13

0

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Closed

How to unlock the country lock on unpaid phone

Recently, my entire family got an upgrade for our smartphones with an installment plan. I know that the phone needs to be paid off the get an unlock code but I need it pretty urgent. I am now outside of the US and just got a new SIM card from the country I am at right now, but it seems like I cannot

Questions

1.2K

7

0

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Damage to Property by AT&T recklessness

To Whom It May Concern: I contacted AT&T yesterday (12/17/2021) in regards to damage done to my property after having AT&T representatives (a technician & lineman) come out here to fix our downed services. We lost broadband/internet services starting on Wednesday following some bad storms th

Questions

1.1K

2

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Too expensive

Att is charging too much for cell phone n monthly bill on my Samsung Ultra Note 20. Cost more than my car insurance. Unlimited plan 1 cell costing 177.00 wayyy tooo much!

Questions

1.5K

7

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When will we get fiber internet

I would like to know when fiber internet will be on my street. There are people 2 streets over that currently have fiber internet. I am paying the same amount for 10m dsl that they are paying for 300m fiber. There seems to be no rush to get fiber to customers like myself.

Questions

202

1

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Closed

AT&T Contractors damaged my Sewer Pipe.

Contractors boring for installing AT&T fiber in our neighborhood damaged my sewer pipe that runs from my home to the main sewer. I called a plumber to because all my plumbing was backed up. He scoped my sewer line and find and clear a blockage from my sewer and he found that my sewer pipe was

Questions

1.6K

5

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