Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (6.9K)

Relevance
AT&T Changed My Account Balance

I called AT& T twice recently. The first call was to ask for a payment plan. I was told by the representative there is no current plan, AT& T is waiving late fees, and that I have until May 15th to pay off my bill. Second call was to find out why I was charged more than what Asurion told me on one o

Questions

 • Wireless Billing

17

2

0

Internet Services

I am currently with Charter and I am very unhappy with how they treat their customers, along with how our internet bill continues to increase each year. Curious as to know how well AT&T services work and if anyone has had any severe issues with them that have not been able to be resolved. Would love

Questions

 • AT&T Internet Installation

467

3

0

0

No service

For months now I can not get service from my own home on my cellphone. I can’t even make phone calls or send texts. It shows a signal but nothing goes through. I haven’t received much help from anyone about this issue and I’ve even went into the att store for help. I’ve also was inquiry about home w

Questions

 • AT&T Internet Installation

15

1

0

iPhone 12 trade in program

I traded in 3 iPhone 8s in October 2020 for the new iPhone 12.  I have still not received credit for my returns or any response to my numerous calls, emails and I even filed a dispute resolution with AT&T and that too has been ignored.  I know that many customers phones were lost and

Questions

 • Wireless Billing

9

0

0

Still waiting for credits form December 2019 trade-im

I never received my mailing label for a trade in. Dropped the phone off at a store instead. Weekly calls since April 2020 and still no answer. Just the run around. I received confirmation that you have my phone via email on 12/23/2019 and still nothing.

Questions

 • Wireless Billing

11

1

0

Having two providers

We get monthly bills from both at&t AND centurylink. I know it sounds stupid but for the life of us my husband and I can’t figure out why OR if we can cancel one or the other. Can anyone guide us on how the heck to figure out what’s going on here? 

Questions

 • AT&T Internet Plans

21

3

0

Bill discrepancy

I enrolled in a new data plan that was supposed to be cheaper due to the auto pay and paperless billing also my corporate discount. Really upset the discou ya aren’t being applied. Has this happened to anyone? Att claims it may take a couple billing cycles that’s $60 extra than promised!

Questions

 • Wireless Billing

13

1

0

Installment payment

Hello,We recently upgraded one of our phone lines and it shows on our current bill that we are now making installment payments on 3 phones instead of 2. A payment was made on the day of the upgrade, so why are we still being charged for the other phone?

Questions

 • Wireless Billing

26

1

0

Billing issues and payment

I started my service and cancelled the plan within a day but the bill and installment amounts did not make sense. I called your service department and one lady confirmed that the activation would be waived and had confirmed it on the account. Second one mentioned that it would not be waived and I fi

Questions

 • Wireless Billing

68

2

0

Re: Billed for equipment that has already been returned!

I am a Comcast member with 40 Mgps and ATT sales told me they could provide better internet service as a trial for 30 days with no obligation to pay anything unless I wanted to keep the service. I agreed and their tech came out did the install and guess what, they barely made it to 30 Mgps. I called

Questions

 • 2016

12

0

0

0

Returned our phones via mail- now being charged?!

Hello! my husband and I switched to AT&T but shortly realized we didn’t have service where we needed to. Unfortunately we leaned we were outside of our cancellation window by one day, but called AT&T and they made an exception.  we tried to take our phones back but the store won’t ac

Questions

 • Wireless Account

14

1

0

Fraud email?

I received an email stating my auto pay was discontinued because my financial institution rejected the payment two months in a row. When I look at my account, last month was paid and it is not time to charge for this month. I just want to make sure I am set up properly. According to the online ac

Questions

 • Wireless Billing

15

2

0

My final bill shows I'm owed a refund, but I keep getting a bill

I canceled my long-distance service. My original bill showed I was owed 46 cents. I didn't care about that, but after getting bills month after month, I called customer service to see if I could get the billing to stop. After learning that the issue might be the small amount due to me - i.e., I woul

Questions

 • AT&T Phone Account

12

3

0

Cut my service off, charged me over 1K (for services not used), and reneged on the payment agreement. I’ve been a customer over 20 years

Here are my issues, and I’m a ready to file in small claims court, as well as go to the news media. Currently, I am on unemployment awaiting my return to work date. I lived in Columbus Ohio last year, and cancelled my tv/internet bundle because I moved to DC. Although there has been 0% usage for a

Questions

 • Wireless Account

26

5

Suspend family plan outside America

I want to suspend my family plan but now I'm outside America. I can't receive the message from AT&T to access my account, what should I do?

Questions

 • Wireless Billing

9

2

0

Credit Score

I bought an iPhone XS Max out right before becoming an AT&T customer. I went in the store to talk about plans and building my credit. The employee informed me that it would be a great way to build my credit and I became a customer. This was a little over 6 months ago and I have yet to see a cha

Questions

 • Wireless Billing

25

2

0

AT&T refusing to help me for 3 months and now hanging up on me.

I bought an iPhone 11pro Max 256 gb at an ATT store, after seeing the thanksgiving 2019 promotion. They told me that my current phone (iPhone 6s plus) WAS eligible for the $700 trade-in credit if I port in and add a line and All I had to do was ship my old phone back to ATT when I’ve taken back up o

Questions

 • Wireless Account

41

1

0

Feature Request: Ability to download bill in a more workable format

Would it be possible to add the ability to download my bill in a .csv or .xls(x) format? I'd really like to be able to import my bill into excel, massage the data, and put it in a pivot table. I'm on a Mobile Share Value plan with my and my wife's families, so splitting bills can be a little complic

Questions

 • Account Features

393

1

0

0

ATT are thieves, liars, and unaccountable for their actions

@ATTmobility       Att must be famous for doing this as I have been on the phone with them a total of 12 hours plus had to drive to the store where I turned my phone in because the customer service representative said I was lying and that the stores could not accept the trade in and t

Questions

 • Phone & Device Upgrades

26

4

0

Accidentally changed my new prepaid plan and I am being charged twice

I accidentally switched my prepaid plan to the same one by refreshing the page and now I have been charged for the new plan again. I just paid for the previous plan a few hours ago.

Questions

 • Account & Usage

21

2

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.