Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.8K)

Relevance

Accepted Solution

Official Solution

Apple Watch Not Working, need help troubleshooting your wearable device?

  Not receiving text messages, calls, or unable to make calls. If you’re having issues with your Apple Watch, try restarting it first. You can also unpair your Apple Watch and then pair it again. These quick troubleshooting steps can correct many issues with your wearable device.   &nb

Questions

28.7K

6

0

Accepted Solution

Official Solution

Esim carrier reveal request

Hello dear community, Please help me to receive assistance withe a 'carrier reveal' request. I have received a new ipad pro, which does not reveal any esim option other than at&T postpaid. I am traveling with this device and need to be able to install alternative esim carriers. Thank

Questions

71

6

0

Accepted Solution

Official Solution

Promotion void if thirdy party unlocks iphone?

Bought an iphone 13 pro max with trade-in offer $1000. Travelling out of US for a month. I can either take att international pass for $100 a month or get my phone factory unlocked for $50 from third party. (the third party is NOT a scammer). Would my offer be void if I factory unlock my device f

Questions

137

2

0

Accepted Solution

Official Solution

How to upgrade trade-in promo early

Hi, I have a monthly trade-in promo credit for my iPhone. I currently have 20 more months of trade in credit left of the 36 month credit. If I were to pay off my current phone and get the new iphone, will I continue to get the remaining 20 credits applied towards future 20 statements?  To cl

Questions

185

2

0

Accepted Solution

Official Solution

I bought an iphone x from foreigner in Nepal and now it says AT&T locked

Dears, My IMEI no is [EDITED]. I bought it from a foreigner for about 700$ and check everything was working and when I inserted my sim card it says AT&T locked. I could find the foreigner again and money is gone. Please help me. I am a student from a poor country Nepal who bought an iPhone to

Questions

394

8

0

Accepted Solution

Official Solution

How to buy postpaid sim in USA while traveling in Student exchange program from 5 months

I will be coming to the USA under the student exchange program in the first week of Jan. I want to know how to get a postpaid sim as I will be living in a student dorm which will be allotted to me on arrival. Also, what are the usual taxes on the bills, and how to add international calling? Also, te

Questions

515

2

0

Accepted Solution

Official Solution

Upgraded iPhone do I need a new SIM card? AT&T prepaid.

I purchased a new unlocked iPhone 12 from Apple to upgrade from the iPhone 6 Plus that I have now. Do I need a new SIM card or can I just install the old one into the new phone? I am on AT&T prepaid if that matters.

Questions

1K

2

0

Accepted Solution

Official Solution

Are ATT iPhone 13's universal devices and could work with any carrier?

Hello ATT Community, I bought an iPhone 13 Pro Max through ATT that was also the "ATT" version but after paying it off, unlocked it through ATT. My question is - now that it's unlocked through ATT, is it's compatibility the same as a factory unlocked iPhone 13 that was purchased through Apple?

Questions

1K

1

0

Accepted Solution

Official Solution

Trying to find my account

I have changed my password and it doesn’t work so please help me

Questions

75

3

0

Accepted Solution

Official Solution

International Day Pass on iPhone set up as a Hot Spot for access by iPad

I will soon be traveling (in Italy, to be exact), and just set up my iPhone with the International Day Pass. Now let's presume that while traveling, I set up my iPhone as a hot spot, and connect to it via WiFi from my iPad.  If I then either make a voice call or make a FaceTime call back home,

Questions

131

2

0

Accepted Solution

Official Solution

Extremely high data usage

We are at 60+GB used with 10 days to go. My son's phone uses 90% of our total. He and I don't see how it's possible that he has used 54+GB. I have unlimited, so it's not a money matter, but what is going on? Before I changed to unlimited, we stayed close to our limit; only after I changed to unlimit

Questions

14.1K

15

0

0

Accepted Solution

Official Solution

SIM - карта недействительна

Добрый день!Прошу вас помочь активировать телефон, данный телефон заблокировался после обновления версии и смены сим карты.

Questions

720

6

0

Accepted Solution

Official Solution

Apple Watch Series 3 order status shows a new phone number?

I preordered an Apple Watch and it has a different number under it. I thought it would be connected under my current number and not a new one.

Questions

38.9K

9

0

0

Accepted Solution

Official Solution

iPhone 12 Pro Max with 4G

My iPhone 11 Pro Max had a way to force 4G in the Cellular setting and 4G signal was always strong and stable than LTE in my neighborhood. However, my new iPhone 12 Pro Max doesn't even have 4G in the setting. I can force LTE but 4G. Both LTE and 5G signals are spotty and weak and they are not usabl

Questions

963

13

0

Accepted Solution

Official Solution

Can account holder access all emails

Does the account holder have access to emails icloud information data or text messages? Can a phone be shadowed? Or all my data & everything be seen by the account holder & can they manage what the authorized user is allowed to see?

Questions

1.7K

1

0

0

Accepted Solution

Official Solution

Selling a phone not fully paid off

Okay so I have a iphone 13 not on the next plan and I don't like it . Can I sell it and continue to make payments till paid off... And swap a sim card to a different phone without it effecting my account. Thanks basially paying as normal with a different device for the sim card I've seen people sa

Questions

2.3K

8

0

Accepted Solution

Official Solution

Closed

iPhone 11 - Available Now

iPhone 11. An essential upgrade. Shoot 4K videos, beautiful portraits, and sweeping landscapes with the all-new dual-camera system. Capture your best low-light photos with Night mode. See true-to-life color in your photos, videos, and games on the 6.1-inch Liquid Retina display.3 Experience

Questions

9.8K

9

0

Accepted Solution

Official Solution

which Apple watch is best for kids?

I'm looking for an apple watch for my nephew Which one should I buy? Does att support LTE connection with apple watch?

Questions

793

1

0

Accepted Solution

Official Solution

Cannot add cellular plan to apple watch

I have a Series 5 cellular model and I am trying to add the cellular plan to my watch. Everything works until I get to the point where it wants to verify account status by sending a 6-digit code my text message to my cell phone.   This code never works.  I have tried this many times

Questions

2.3K

4

0

Accepted Solution

Official Solution

REMOVE ATT FROM MY PHONE

if I pay off my installments plan before 36 month can I remove the at&t service from my iphone and make it a free phone that I can input any carrier worldwide ?

Questions

240

5

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.